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Reviews of Holiday Inn Express Hotel & Suites TOPEKA NORTH, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites TOPEKA NORTH, an IHG Hotel
601 Nw Highway 24, Topeka, KS

Reviews

8.0

Very good

Rating 10 - Excellent. 289 out of 649 reviews" "
Rating 8 - Good. 184 out of 649 reviews" "
Rating 6 - Okay. 84 out of 649 reviews" "
Rating 4 - Poor. 51 out of 649 reviews" "
Rating 2 - Terrible. 41 out of 649 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregorio

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front desk on 23 May,2024
Thank you so much for your review!

10/10 Excellent

Johanna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice room. Clean and quiet. The only thing I didn't like was a shady looking man just parked in his car in the parking lot almost all day and into the night. As women traveling alone, we just felt a bit unsafe.
Stayed 3 nights in May 2024
Response from Front desk on 14 May,2024
We do appreciate your feed back. We do take safety concerns seriously and we can guarantee that everyone here is safe. But we will make sure to keep a lookout for anything that may look suspicious. thank you again!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had a bad stay at a Holiday Inn or Holiday Inn Express. Rates are always reasonable, and you know what to expect. The staff was friendly and helpful, and the complimentary breakfast was better than expected. The pool was closed for renovations, but this was disclosed when I booked, so, again, no surprises.
Stayed 2 nights in May 2024
Response from Front desk on 7 May,2024
Thank you so much for your great review!

10/10 Excellent

Chad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr,2024
Thank you !

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was within out range
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr,2024
Thank you for your reviewHave a great day

6/10 Okay

Mandy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ran down
Stayed 2 nights in Apr 2024
Response from Front Desk on 26 Apr,2024
Thank you for your review.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient amenities. Ice machine wasn’t working properly.
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr,2024
Thank you for your review !

6/10 Okay

KEITH

Travelled with family and small children
Liked: Staff & service
Parking lot was very small and wasnt much parking
Stayed 2 nights in Apr 2024
Response from Irasha M. on 15 Apr,2024
Thanks for staying with us!

10/10 Excellent

Judy

Stayed 1 night in Apr 2024
Response from Front Desk on 3 May,2024
We're glad to hear you had a great stay!Have an amazing day.

10/10 Excellent

Dan

Stayed 2 nights in Apr 2024
Response from Irasha M. on 1 May,2024
Thank you!

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel 930pm rooms were not cleaned from the last guest several other people had the same problem. The girl at the front desk was nice and said she can clean the rooms but it was 930pm I ask for a refund they said no sorry. What a joke
Stayed 1 night in Apr 2024
Response from Irasha Manning on 11 Apr,2024
Thank you!

10/10 Excellent

Harold

Stayed 1 night in Apr 2024
Response from Front desk on 24 Apr,2024
Thank you for your review!

8/10 Good

Craig

Stayed 1 night in Apr 2024
Response from Front desk on 24 Apr,2024
Thank you for your review!

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in
Stayed 1 night in Mar 2024
Response from Irasha Manning on 11 Apr,2024
Thank You

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous front desk staff.
Stayed 1 night in Mar 2024
Response from Irasha Manning on 19 Mar,2024
Thank you!

8/10 Good

Kathleen

The staff were very friendly and helpful. The pool was closed due to reconstruction.
Stayed 1 night in Feb 2024
Response from Irasha M. on 4 Mar,2024
Thank you for staying with us! Our apologies for the pool being closed for renovation.

4/10 Poor

Shelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv not working. Tub major rust stains Not the cleanest. Hallways dirty. Elevator door poorly cleaned….major streaks. Garbage ( large amount ) at door side entrance
Stayed 1 night in Mar 2024
Response from Irasha M. on 4 Mar,2024
My apologies your experience wasn't what you expected. Thank you for staying with us.

2/10 Terrible

KIM

Stayed 1 night in Feb 2024
Response from Front desk on 21 Mar,2024
I am sorry you didnt have a great stay with us. Please let us know if we can address the issue in anyway

8/10 Good

Wadsworth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Irasha M. on 16 Feb,2024
Thank you for staying with us!

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Front desk on 6 Feb,2024
Thank you for your review!

4/10 Poor

Brandy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front desk on 6 Feb,2024
Can we ask what happened that made you stay not so great?

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front desk on 26 Jan,2024
Thank You for your review!

6/10 Okay

LARAE, Onawa

Liked: Staff & service
This is the noisiest property we have ever stayed at. The road noise is horrible! I could hear people next door and in the hall like they were in our room. The stomping of guests in the room above us was loud and most of the night.
Stayed 1 night in Jan 2024
Response from Jane W on 24 Jan,2024
I appreciate your feedback. I apologize for the experience you had during your stay.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here several times over the last 4-5 years our high school students attend a Vex robotics competition at Seaman HS and your hotel offers the best comfort, best price, and best service in the area. Thank you and see you again next year.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan,2024
Thank you for your review, glad we could be of service. Have an amazing day!!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan,2024
Were glad to hear you had a great stay, Thank you so much for your review.Have an amazing day!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
Thank you for the review! We're glad you had a great stay. Have an amazing day!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People above us could be heard walking across the floor. Traffic could be heard outside.
Stayed 1 night in Dec 2023
Response from Front Desk on 3 Jan,2024
We're sorry to hear about this! We will address this with our staff for future notice.

10/10 Excellent

Wendy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Front desk on 30 Dec,2023
Thank you! We so appreciate this!- Holiday Inn staff

10/10 Excellent

DERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec,2023
Thank you so much for your review!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IHOP is within walking distance and there is a Walmart across the street. Staff is nice.
Stayed 1 night in Dec 2023
Response from JaneW on 26 Dec,2023
Thank you for your review! :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jane W, GM on 10 Dec,2023
Thank you for your review. WE hope to see you again!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was quick and courteous but they were going through remodeling so there was a smell of paint or caulk in many areas and the pool was closed. If this was disclosed during the booking I would have booked elsewhere. I don't know what they cook the eggs in for the free breakfast but I'd avoid it.
Stayed 2 nights in Dec 2023
Response from Jane W. GM on 7 Dec,2023
Good Afternoon, Yes we are wrapping up the remodel and we hope that you will give us another visit once we are completed with the remodel. Thank you for you review.

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
The staff was extremely helpful and friendly. The hotel was nice. The room was clean. The location was easily accessible and near everything we needed. We will definitely stay again if we are in that area.
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Dec,2023
Thank you so much for your review! We can't wait to see you again. Have an amazing day tammy!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
The only thing that was wrong was that the tv remote didn’t work.
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Dec,2023
We're sorry that the remote did not work but we're glad you had a great stay! Thanks for choosing our hotel.Have an amazing day!

6/10 Okay

Jeralyn

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jane W. GM on 7 Dec,2023
Thanks for your review.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. We walked in due to a snowstorm. Many had but she stayed cool and collected. Room was wonderful and we slept grear
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Nov,2023
Thank you so much for your review ! I'm glad we were able to accommodate you and keep you safe during the storm.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway and near my destination
Stayed 1 night in Nov 2023
Response from Jane W on 28 Nov,2023
Thank you for your review we appreciate your buisness!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JaneW on 24 Nov,2023
Thank you for your review!

10/10 Excellent

Darrell

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from JaneW on 24 Nov,2023
We appreciate the review! Hope to see you in a future visit!

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Front Desk on 11 Dec,2023
Thank you for your review!We're glad you had an amazing stay.

10/10 Excellent

Olivia

Stayed 1 night in Oct 2023
Response from JaneW on 24 Nov,2023
Great! I am excited to hear of your review. Hope to see you again!

8/10 Good

Maeagn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The remodel when complete will be nice.
Stayed 2 nights in Oct 2023
Response from JaneW on 24 Nov,2023
We are getting close to being finished with the remodel!

2/10 Terrible

Dick

Stayed 1 night in Oct 2023
Response from JaneW on 24 Nov,2023
We do apologize for your experience

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience - Ever
We made reservations and were sent an e-mail advising us of some remodeling taking place. We called and tried to change the reservation but was informed that we could not make any changes. We arrived to find the lobby roped off, two side entrances closed and were informed we had to go to the other end of the building to get access to our room. We had loud footsteps or workers working in the room above us for several hours twice during the night. We tried to call the front desk but no one answered the phone. The toilet keep running, so after a few attempts tp fix the float, i finally turned off the water supply valve. We have stayed at IHG properties for over 30 years and this was the worst hotel experience we ever had!
Stayed 1 night in Oct 2023
Response from JaneW on 24 Nov,2023
We are about done with the renovation we hope you'll consider staying with us again once its complete.

10/10 Excellent

Rochelle

Stayed 1 night in Sep 2023
Response from JaneW on 24 Nov,2023
Thank you for your review we appreciate your business.

8/10 Good

Anette

Stayed 1 night in Sep 2023
Response from JaneW on 24 Nov,2023
Thank you for your review!

10/10 Excellent

James

Stayed 1 night in Sep 2023

8/10 Good

Betty

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

2/10 Terrible

edward

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I am booked this room, they gave me a heads up that there was some construction in the pool was closed. When I got there to go to my room it absolutely look like it was blown up. The workers were there late on a Saturday evening and bright and early Sunday morning, do you think they will at least wait until check out time to bang their hammers and saws I understand the construction part, but let the people know more information about how much of a messed up freaking mess. It was not very happy with the stay, would not had a problem with it if they would’ve gave me more heads up on how the conditions were actually, I could’ve booked somewhere else
Stayed 1 night in Aug 2023

8/10 Good

Donald, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023