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Reviews of The Imperial Torquay

4 out of 5
The Imperial Torquay
Park Hill Road, Torquay, England

Reviews

8.4

Very good

Rating 10 - Excellent. 455 out of 1002 reviews" "
Rating 8 - Good. 322 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with partner
Not we expected for a 4 star hotel inside and outside looked very tired,garden overgrown and bedroom looked unloved and in need of decoration,view across the bay fantastic.
Stayed 4 nights in May 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff as girlfriend is in wheelchair Catered for us very well As went through Expedia so wasn't all set in stone So hotel was amazing in sorting suitable room and parking
Stayed 2 nights in May 2024

10/10 Excellent

Sara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very quiet lovely breakfast friendley staff
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff rooms so clean and big brilliant location packed the car up no need to use it brilliant weekend rest
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Very friendly staff and a very well maintained bar area. A clean impressive reception area
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value with great views across the Marina from the Garden deluxe rooms.
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception team stunning lobby, spacious room and comfy bed
Stayed 1 night in Apr 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Excellent location and having a sea view room was brilliant
Stayed 2 nights in Apr 2024
Response from Alina on 22 Apr,2024
Dear Julian,Thank you for your 5* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A well maintained vintage hotel within easy walking distance pf Torquay seafront. Friendly, helpful staff.
Stayed 3 nights in Apr 2024
Response from Alina on 23 Apr,2024
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

teresa

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr,2024
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Brett

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr,2024
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr,2024
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr,2024
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions. The room was very spacious and the bar lounge area a nice place to relax in during the evening. One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
Stayed 3 nights in Apr 2024
Response from Alina on 16 Apr,2024
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Really needs updating both inside and out.
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr,2024
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

4/10 Poor

Marlene

Travelled with family
Disliked: Staff & service, property conditions & facilities
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
Stayed 4 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr,2024
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

4/10 Poor

Kira

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Dave

Lovely hotel inside outside looking ver tired apart from that had a great time
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Ana Isabel

Travelled with partner
Everything was clean and beautiful ❤️ Very nice 😊
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Mar 2024
Response from Alina on 16 Apr,2024
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Louisa

Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was spacoius and clean.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Sarah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar,2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for me has being by self
Stayed 3 nights in Mar 2024
Response from Alina on 12 Mar,2024
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Alina on 16 Apr,2024
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Debs

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar,2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Slawek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar,2024
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar,2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar,2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
Stayed 1 night in Feb 2024
Response from Alina on 12 Mar,2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from Carol on 16 Feb,2024
Good Morning DebraThank you for staying with us at The Imperial Torquay. We are pleased that you have enjoyed your stay with us.We look forward to welcoming you back soonKind RegardsCarol

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, room comfort
Always a winner
Faded charm but totally adorable. Always great service, lovely people and views to die for
Stayed 1 night in Feb 2024
Response from Carol on 16 Feb,2024
Good Morning TraceyThank you for giving us your feedback. It is really great that you have enjoyed your stay with us and the team looked for you.Kind RegardsCarol

6/10 Okay

Cem

Liked: Staff & service
Lovely views and polite staff
When we first got to the hotel ,I was kind of asking my self I went was at the right place , as the outside seemed quite out dated , but then I guess the hotel has history , but the inside deco was nice , sometimes it felt like you was going in to Titanic, I found the food to be ok , but limited , the best thing about our room was the view to be honest , the balcony door wouldn't lock at all and doesn't looked like it's ever been fixed like the handles was ready to drop , TV was pretty small considering the size of room , the bed was two singles put together , the table to eat and drink was wobbly that we had to hold one leg with our feet , the bathroom was ok , I guess I expected a lil more , the gym was very small and very limited, but what i will say is the staff was lovely and very polite , for views it's great , only a few minor things need adjusting
Stayed 3 nights in Feb 2024
Response from Alina on 21 Feb,2024
Dear Cem,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Alina on 21 Feb,2024
Dear Roger,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Excellent

Pauline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina on 6 Feb,2024
Dear Pauline,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Christopher

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel lovely location and wonderful facilities.
Stayed 1 night in Feb 2024
Response from Alina on 6 Feb,2024
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Alina on 6 Feb,2024
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Petra

Stayed 1 night in Jan 2024
Response from Alina on 16 Apr,2024
Dear Petra,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service