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Reviews of Château Belmont Tours by The Crest Collection

4 out of 5
Château Belmont Tours by The Crest Collection
57 Rue Groison, Tours, Indre-et-Loire

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 470 reviews" "
Rating 8 - Good. 133 out of 470 reviews" "
Rating 6 - Okay. 21 out of 470 reviews" "
Rating 4 - Poor. 11 out of 470 reviews" "
Rating 2 - Terrible. 7 out of 470 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Kalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite place we stayed in France. So peaceful and quaint. Woke up to the sunrise on the mountain side and birds chirping. The spa was gorgeous and had a variety of steam rooms and saunas. We loved the breakfast. Tons of parking
Stayed 1 night in Mar 2024
Response from Chateau Belmont The Crest Collection on 31 Mar,2024
Dear Guest,Thank you for choosing Château Belmont, and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back for another delightful stay in the Loire Valley.Best regards,Château Belmont Management

10/10 Excellent

ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful properties and very nice specious room.
Stayed 1 night in Aug 2023
Response from Château Belmont on 11 Oct,2023
Cher client,Un grand merci pour ce beau retour témoin de votre expérience au sein de notre établissement.Nous sommes ravis de savoir que vous avez passé un agréable séjour parmi et espérons avoir le plaisir de vous accueillir une nouvelle fois.La Direction du Château Belmont

2/10 Terrible

mr ludovic

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I made the choice for 1 double bedroom in the contemporary building. At any time on Expedia or their website there is a picture of the building. It’s just ugly!!! I was so upset with the receptionist because she told me that I booked my room with Expedia so the customers who booked through Expedia they don’t care about those customers, she even told me that we were supposed to call the hotel to ask questions about the building. I can’t imagine myself calling from US and asked the description of the building and if the parking is big enough. The hotel and not really a château has 65 bedrooms and not even 40 parking spaces!!! 2 small parking level 1 & 2 level 2 you have to drive a few meters on the opposite way in the street so very dangerous but the hotel is saying the opposite!!! We were so upset, no manager and she was supposed to call us but she forgot! The only thing we can say the bedroom was nice and clean but I won’t recommend this hotel at all.
Stayed 1 night in Jul 2023
Response from Château Belmont on 10 Oct,2023
Dear client,We would like to extend our sincere apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is essential to us, and we deeply regret that we did not meet your expectations.We understand your disappointment with the appearance of the contemporary building and the lack of images available on Expedia. Regarding the parking situation, we apologize for any confusion or safety concerns you experienced. We will review our directions and descriptions to ensure accuracy and guest safety. Your feedback on this matter is appreciated and will assist us in making necessary improvements.We are also deeply sorry for the receptionist's response regarding bookings through Expedia. We value all our guests equally, regardless of the booking platform, and we do care about each customer's experience. We will address this issue internally to ensure that such miscommunication does not happen in the future.Your positive comment about the cleanliness and quality of the bedroom is appreciated. However, we understand that your overall experience was marred by the issues you mentioned, and we apologize for the oversight in contacting you as promised.We hope you would reconsider and give us another opportunity to provide you with a more enjoyable stay. Please feel free to reach out to us directly for any future reservations or inquiries. We are committed to improving our services and ensuring that your next visit is a more pleasant one.Thank you for sharing your concerns, and we appreciate your feedback.Sincerely,The hotel manager

10/10 Excellent

Karen

Stayed 1 night in Jun 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
What a find!
Stayed 1 night in May 2023

10/10 Excellent

judy, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very friendly and helpful staff
Stayed 3 nights in May 2023

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good except for the parking. AWFUL
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Particularly good table service. Very friendly and helpful and an excellent meal.
Stayed 1 night in Dec 2022
Response from Le Château Belmont on 10 Feb,2023
"Dear customer,We thank you for your kind review and we are truly pleased to know that you have appreciated your meal and the restaurant services.Best regards,The Hotel Manager"

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was excellent especially those in the dining room.
Response from Le Château Belmont on 10 Feb,2023
Dear guest,We thank you for your kind review and we are truly pleased to know that you have appreciated your stay in our Hotel. Please be assured that we have already informed the staff about your compliments.Best regards,The Hotel Manager

6/10 Okay

Ana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The area was not well lighted, but the chateau is very safe behind the large iron gates. I didn’t feel comfortable walking to restaurants and bars so we did room service. Unfortunately, I fell going into the bathroom since there’s a big step down and since I had a glass with me, it broke when I fell and my right hand was bleeding profusely. I fractured my right arm, my husband had to clean up the room since the concierge didn’t have any help. He offered but we were afraid he wouldn’t do a good job since he couldn’t find a duster in the hotel. We complained the next morning while checking out, but iré only got a “sorry about that!” I think the little tiny sign they have in the door that goes to the bathroom warning about the step should be much larger. In any case, it cut our vacation short since we had to do a quick return home. Nice hotel and room otherwise.
Stayed 1 night in Dec 2022

10/10 Excellent

Robin

Stayed 1 night in Dec 2022

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent facility, very welcoming, exceptionally comfortable. A plus that they accept dogs 👍👍
Stayed 1 night in Nov 2022

8/10 Good

María

Liked: Cleanliness, staff & service, amenities
I found the place really beautiful and quiet. The room was confortable and the attention was great. However, I was a little dissapointed by the massage service which was fine but too short (less than the 50 min announced).
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms. Helpful Staff. Close to Tramway stop to get to town. Would stay again
Stayed 1 night in Sep 2022
Response from The Hotel Manager on 7 Jan,2023
Dear guest,We thank you for visiting us during your trip to France. It is very nice to read that you have enjoyed our food and services.We look forward to welcoming you soon,Best regards,

10/10 Excellent

Peggy S

Stayed 2 nights in Oct 2022

10/10 Excellent

Lottie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Laura

Stayed 1 night in Sep 2022

10/10 Excellent

Natalia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is.a beautiful hotel with excellent food and outstanding service. We used during our trip to Spain and back to the UK and staff were incredibly helpful, accommodating to our late arrival. Everybody was extremely friendly and kind. Chateu Belmont, we will definitely come back
Stayed 1 night in Aug 2022

10/10 Excellent

Arti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent surroundings and rooms are perfect
Stayed 1 night in Aug 2022

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service
Terrible overnight experience with my family. Arrived after travelling all day to find there restaurant was fully booked! Too tired we ordered room service which took over an hour to come and when it my children food was cold and had no cutlery. Our food looked like left overs. The bar service was very slow. Such a shame as it’s looks a very nice hotel just didn’t have enough staff maybe???
Stayed 1 night in Jul 2022

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed, quiet hotel on outskirts of town centre. Extremely helpful and friendly staff.
Stayed 5 nights in Jul 2022

10/10 Excellent

Mimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding. However, the AC in the room did not work properly, as well as the ventilation system in the bathroom.
Stayed 3 nights in Jul 2022

8/10 Good

fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Gustavo, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Farah

Stayed 1 night in Apr 2022

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything PERFECT Thank you
Stayed 1 night in Apr 2022
Response from The Hotel Manager on 1 Jun,2022
Dear guest, Thank you for this comment. We hoper we could welcome you back soon.

4/10 Poor

Samantha

Stayed 1 night in Apr 2022

8/10 Good

Weihua, Brussels, Belgium

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place with a garden and parking is free. But most will get a room in an annnex building, which is not really the "chateau" building. The room layout could improve, too much stuff in a small room. The huge desk and TV set kind of block the passage to one side of the bed. It won't be convenient if you get to toilet in the midnight in the dark.... The hotel is a long walk to the old town...
Stayed 1 night in Apr 2022
Response from The Hotel Manager on 1 Jun,2022
Dear guest, Thank you for your feedback, and we take note of all your remarks. Hoping to welcome you back in the future.

10/10 Excellent

Lorraine

Stayed 1 night in Apr 2022

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be more helpful. Having a restaurant was extremely helpful.
Stayed 1 night in Mar 2022
Response from The Hotel Manager on 1 Jun,2022
Dear guest, We are happy to read that your trip went this way. Hoping to welcome you back soon.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Bryony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was only an overnightvstay but it was the perfect last night of our holiday. A lovely surprise in a city. It was attractive in a beautiful setting. The room was large and very comfortable with excellent facilities. This will be our stopover of choice on future trips.
Stayed 1 night in Oct 2021
Response from The Hotel Manager on 14 Jan,2022
Dear guest, You have shared with us a very kind and generous comment. We are delighted to read that you had an enjoyable experience with us. We hope that we have the pleasure to welcome you back to the Château Belmont in the very near future. Sincerely yours,

8/10 Good

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lovely ideal if you have a dog, the food was good including the breakfast which we ate in our room. We booked a junior suite, which was more like a large room. The only downside was that I suffered from a few insect or flea bites and our dog would not stop scratching even though he is treated with Advocate and Advantix to prevent this type of thing.
Stayed 1 night in Sep 2021
Response from The Hotel Manager on 8 Dec,2021
Dear guest, We thank you for letting this review following your stay in Château Belmont. It was a pleasure welcoming your during your trip to France. We hope that your dog is feeling better now. We look forward to hearing from you, Best regards,

6/10 Okay

Jayne

Short stay in Tours
Location was good being just outside Tours. Most of the staff were very good apart from reception. Rooms were reasonably comfortable but very poorly designed as was the bar/restaurant area.
Stayed 2 nights in Sep 2021
Response from The Hotel Manager on 8 Dec,2021
Dear guest, Thank you for sharing this feedback. We always work on improving our quality process to satisfy our customers, that is why we would like to know further details about your experience. Please feel free to contact us, Best regards,

8/10 Good

Lesley, Huddersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting/grounds. Easy to get to & liked that it had secure parking. Ate in the restaurant - weather was not warm enough to sit out on the patio which was a shame because it looked lovely. Food however was wonderful. Very busy (even on a Thursday night) so make a reservation if you want to eat there.
Stayed 1 night in Sep 2021
Response from The Hotel Manager on 8 Dec,2021
Dear guest, We thank you for visiting us during your trip to France. It is very nice to read that you have enjoyed our food and services. We look forward to welcoming you soon, Best regards,

8/10 Good

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay
Pleasant stay and easy to walk to tram into city. The city of Tours was wonderful. Beautiful setting with lovely grounds to walk dog. Lovely room, if a little dated, with very nice terrace overlooking the central courtyard. Unfortunately this courtyard was also the outside eating area so was very noisy as a large group were staying and had dinner till late below our room.
Stayed 3 nights in Sep 2021
Response from The Hotel Manager on 3 Dec,2021
Dear guest, We thank you very much for this review. The comfort and wellness of our guests are our main priorities. We are very happy that we have managed to match your expectations. We hope to welcome you back soon,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds were beautiful. The staff was very friendly. Restaurants outside the property were a bit far, and parking is tight (and scarse). But the rest was excellent.
Stayed 2 nights in Aug 2021
Response from The Hotel Manager on 25 Nov,2021
Dear guest, Thank you very much for this positive feedback. It was a pleasure to welcome you. Best regards,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty property. Comfortable room that wasn’t too small with nice amenities. Excellent food.
Stayed 1 night in Jul 2021
Response from The Hotel Manager on 5 Aug,2021
Dear guest, We thank you for this lovely comment ! We hope to welcome you soon, Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Loic

Stayed 1 night in Jun 2021

10/10 Excellent

NIcholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot lovely enclosed garden, stay there every time i drive down through France.
Stayed 1 night in Apr 2021
Response from The Hotel Manager on 21 Apr,2021
Dear guest, We thank you for this lovely comment ! We hope to welcome you soon, Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2020

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as long as you don’t need internet
Wonderful and new very clean accommodations, staff were delightful the only qualm I have is that the wifi is very bad. It is a 25min walk to the city centre or a quick drive.
Stayed 3 nights in Sep 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fantastic hotel, lovely room in the new part of the building. Our room even had a little kitchenette, with a sink, fridge, coffee machine, microwave and hob. Lovely modern bathroom with branded toiletries. Comfy bed and pillows and electric black out blinds And large tv with plenty of English channels compared to the other hotels we have stayed in in France. Pool/ sauna and steam room were great but would be better if there was a outdoor sunbathing area as you weren’t allowed to take the loungers from the pool outside. Only downside was the air con in the room was set to 19 and couldn’t be adjusted, wasn’t really powerful enough to feel it. The lady on reception was quite rude but all other staff were great. I would definitely return to this hotel. It was our favourite from the 6 we recently stayed in.
Stayed 2 nights in Aug 2020
Response from The Hotel Management on 12 Aug,2020
Dear guest, It was a pleasure to welcome you during your stop in Tours and we thank you for letting this comment. We hope to see you again soon on your way back home, Kindest regards,

10/10 Excellent

CLV, Bristol UK

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great grounds to take your dog Great food and very good staff Will use them next time we travel down to Toulouse
Stayed 1 night in Jul 2020
Response from The Hotel Management on 12 Aug,2020
Dear guest, We thank you very much for this review. The comfort and wellness of our guests are our main priorities. We are very happy that we have managed to match your expectations. We hope to welcome you back soon,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, the surroundings were lovely . The room was great clean & comfortable With good facilities . The food was very good.
Stayed 1 night in Jul 2020
Response from The Hotel Management on 23 Jul,2020
Dear guest, Thank you for taking the time to post your review following your recent experience at Château Belmont. We are very pleased that your stay have matched your expectations and that you have appreciated our facilities. Your kind words about our staff and the quality of our services are very valuable to us. Be assured that our colleagues have been informed about your positive feedback.

4/10 Poor

NBK, Paris

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Definitely not a Chateau experience!! It says dog friendly - and even though they charge an extra €20 per night for the privilege, it seems the dog is an inconvenience, not a welcomed guest. Spa disappointing too A supposed birthday treat for my wife, but we were tempted to just go home after the first night. Thankfully Tours and the rest of the Loire has many redeeming features.
Stayed 2 nights in Jun 2020
Response from The Hotel Management on 7 Jul,2020
Dear guest, We appreciate that you took the time to share your feedback about your stay. We are sorry to read that you are disappointed. Dogs are free to go everywhere except at the spa and inside the restaurant. They are most welcomed at Château Belmont. Could you please give us further details about your experience at the spa ? Your comment can help us improving the quality of our services. Warmest Regards, The Hotel Management