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Reviews of Original Sokos Hotel Kupittaa

3 out of 5
Original Sokos Hotel Kupittaa
Joukahaisenkatu 6, Turku

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 275 reviews" "
Rating 8 - Good. 84 out of 275 reviews" "
Rating 6 - Okay. 13 out of 275 reviews" "
Rating 4 - Poor. 11 out of 275 reviews" "
Rating 2 - Terrible. 3 out of 275 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2023
Response from Reception-Heidi on 20 Dec,2023
Hi Andrea! Thank you for your feedback! We are happy to hear you had a good stay with us. Best regards,Reception-Heidi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Julia on 17 Nov,2023
Kiitos paljon mahtavasta palautteesta! Ihana kuulla, että kaikki meni näin hienosti :) Tervetuloa uudelleen!Ystävällisin terveisinJulia, vastaanotto

6/10 Okay

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be careful staying at the weekend! There were so many guests on Saturday that the breakfast line snaked out of the door. A half-hour wait just to get a coffee and croissant was not worth it. I spoke to the reception desk later in the day to say I missed out on breakfast and they did not care. I asked whether it would happen again on Sunday and they said “probably”. Not helpful and no other option provided. Poor service.
Response from Taija on 26 Sept,2023
Dear Adam,Thank you for your feedback!We are very sorry to hear that you have had trouble with breakfast. It is true that when the hotel is full, there will be times when the breakfast room is quite full. In any case our staff should always take feedback seriously and offer a solution to the situation immediately. We are very sorry that this standard has not been reached in this case. We will talk to our staff, and go over this feedback with them, so we can improve our service in the future.We hope that you will give us another chance in the future and hope that you have a wonderful autumn!

10/10 Excellent

Nader

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Great staff. Clean and comfortable
Stayed 3 nights in Sep 2023
Response from Julia / reception on 20 Sept,2023
Hello Nader!Thank you very much for your wonderful review! We are very happy to hear everything went well :)We hope you visit us again soon!Best regards,Julia / reception

8/10 Good

Petr

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
This could be such a great place to stay
English language seems as a surprise to everyone - and the front dest 'speed of service' is questionable as well. Saying it the rooms are spacious and comfy (just the black floor at bathroom may be hiding 'hairy surprises' as for the housekeeping impossible to see - yet for you in the shower pretty noticeable). Overall it was OK- not sure I will be returning though.
Stayed 2 nights in May 2023
Response from Reception on 27 May,2023
Hello Petr,thank you for your review. I am sorry to hear that your stay did not go as expected. Have a nice upcoming summer! Best regards,Reception

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ystävällisin terveisin, Melina/vastaanotto on 16 May,2023
Hei Anna,kiitos mahtavasta arviostanne. Oikein hyvää kesää!

10/10 Excellent

Nino, Saratoga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from train station
Stayed 1 night in Apr 2023
Response from Taija/Reception on 28 Apr,2023
Hello Nino,Thank you for your review and feedback! We are glad to hear you enjoyed your stay. Thank you for visiting Kupittaa and we hope to see you again!

10/10 Excellent

Binh

Stayed 2 nights in Apr 2023
Response from Kati / Front desk on 10 Apr,2023
Dear Binh,Thank you for your excellent review, we are glad you enjoyed your stay. We hope you will stay with us soon again! With kind regards,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly stuff, superb breakfast, large parking. All great.
Stayed 1 night in Mar 2023
Response from Taija/Reception on 20 Mar,2023
Dear Jan,Thank you for your awesome review and feedback! We are glad to hear that you enjoyed your stay and the hotel and staff have been great experiences.We hope to see you again soon!

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Vastaanotto on 6 Feb,2023
Hei Pia,Kiitos hyvästä arviostasi! Mukavaa kuulla, että vierailu täällä Kupittalla on sujunut hienosti. Tervetuloa pian uudelleen!

10/10 Excellent

Tania

Stayed 3 nights in Sep 2022

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is an unusual hotel. It feels somewhat like a university dormitory. Cheap fittings and fixtures in the rooms and gaudy colour scheme. The restaurant and cafe are nice but the staff are not trained to a sufficient level. They’re slow to respond, forgetful and not knowledgeable about the menu. The cleaners neither know nor care about customer service - one vacuumed around our table and wrapped an electrical cord around my foot. Another cleaned with headphones on, oblivious to requests from people. Unless you’re in town to go to the hospital it’s not the place to be and yet it’s not awful either.
Stayed 3 nights in Aug 2022
Response from Reception on 27 Aug,2022
Dear Gordon,Thank you for taking the time to give us valuable feedback.I am sorry to hear that the interior design of the rooms was not to your liking. Our colors and choices in the design come from our brand and the industrial history of the area the hotel is built on.I will definitely forward your experience with our staff to our team and am deeply sorry that you have experienced a lack in the quality of service. Thank you for staying with us here at Kupittaa and have a wonderful autumn!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Reception on 9 Aug,2022
Hello Glenda, Thank you for your amazing review. Welcome again! Best regards, reception

10/10 Excellent

Guillermo, North las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern comfortable near all the attractions easy access to the train
Stayed 1 night in May 2022
Response from Reception on 12 Jun,2022
Hello Guillermo, thank you for your amazing review! Best regards, Reception

10/10 Excellent

Nicola, Edina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, staff
Stayed 3 nights in Jan 2022
Response from Reception on 7 Feb,2022
Hi Nicola! Thank you for your great review and welcome again! Best regards, reception Original Sokos Hotel Kupittaa

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sokos Kupitta Hotel
Well designed, simplistically furnished. Industrial room fittings, clean, comfortable, great sized TV and ipad in room. City centre within walking distance, public transport closely available. Simple check in. Staff helpful. Only downside is extra cost for parking, otherwise a great stay.
Stayed 1 night in Dec 2021
Response from Reception on 18 Dec,2021
Dear Iain, Thank you for your great review! We are very happy to hear that you have enjoyed your stay with us! Warm welcome again! Best regards, reception

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business stopover.
Ideal hotel for a business stay. Parking is directly under the hotel. Reasonable dinner menu available and a decent hot & cold buffet breakfast selection. Clean, modern hotel with a cosy feel to it.
Stayed 1 night in Nov 2021
Response from . on 26 Nov,2021
Hello Alex, Thank you for your priceless feedback. I warmly welcome you again to Kupittaa! Best regards, Reception/Sanna-Lotta

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent helpful service and modern hotel
On arrival by car, I went in into reception and the English speaking front desk were very helpful and directed me to the underground dedicated parking with lift directly to the hotel reception. I had an early start with breakfast and the hotel offered to prepare a take away breakfast which they put together in the morning with me present. Very helpful. Rooms modern with everything you need including iron and ironing board in the room. Would certainly recommend and will stay again next time I’m in the area.
Stayed 1 night in Sep 2021

8/10 Good

Marita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ystävällisin terveisin, Raija-Liisa / Vastaanotto on 21 Sept,2021
Hei Marita, Kiitos loistavasta arviosta. Mukavaa että olette viihtyneet meillä. Toivotan teidät lämpimästi tervetulleeksi uudelleen!

10/10 Excellent

Mikko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good new hotel in Turku
Great stay w Family in a new hotel
Stayed 2 nights in Jul 2021
Response from team Kuppis on 7 Aug,2021
Thank you for your nice review! Hope to see you again.

10/10 Excellent

Nirvana

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property
This is a beautiful property with underground parking That is directly connected to the reception . Room was gorgeous ,beautifully decorated and Hi Tech . Loved it . Breakfast was pick up and ordered night before Because of Covid restrictions . In my opinion breakfast could have been better . Also They seemed to have problems with their system so We Had to prove couple of times That We have paid for the room . Upon returning Home They E - mailed and asked for the proof of parking ticket . That was also nit Organized . They need to work on That
Stayed 1 night in Mar 2021
Response from Nelle on 11 May,2021
Hi Nirvana! I'm very sorry to hear that you had some problems while staying here with us. We are glad to hear that you liked the hotel and the room. We will do our best next time so you can enjoy more the next time you visit us. Have a lovely summer! Reception Nelle

10/10 Excellent

Else

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice :)
Really nice place to Stay. Good location. Easy to get around and do several sports.
Stayed 1 night in Jan 2021
Response from Jasmin, reception on 25 Feb,2021
Hello Else! Thank you for your kind review. We're pleased to hear your stay with us was enjoyable. Hopefully we'll get to see you again with us in the future. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It Esa pretty quiet despite the highway nearby.
Stayed 1 night in Jan 2021
Response from Jasmin, reception on 25 Feb,2021
Hello! Thank you for your kind feedback. We're very pleased to hear your stay with us was a successful one. We hope to see you again with us in the future. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to the train station
We stayed two nights in December 2021. We had a nice visit. Hotel is relatively new so everything was clean. Breakfast was good. Best part was that it is next to the train station. We took a train from Helsinki airport to Kupittaa station, did not even need to go outside in order to get to the hotel. Very convenient, will use the hotel in the future when visiting Turku next time.
Stayed 2 nights in Dec 2020
Response from Jasmin, reception on 4 Jan,2021
Hello! Thank you for your kind review! We're happy to hear your stay with us was a success and that you will be returning to our hotel next time you'll arrive to Turku. See you then and hopefully you have had a great new year so far! Kind regards,

10/10 Excellent

Mika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Raija-Liisa, Vastaanotto on 24 Sept,2020
Hei Mika, Kiitos loistavasta arviostasi. Toivotan sinut lämpimästi tervetulleeksi Kupittaalle uudelleen!

8/10 Good

Riitta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nordic Asian Business
Smooth location and reasonably priced, very functional hotel with quality amenities for hosting or joining business trip.
Stayed 1 night in Sep 2020
Response from Jatta, Reception on 8 Sept,2020
Hello Riitta and thank you for your feedback, I'm very happy to hear this. I hope you enjoyed your stay with us and I wish you warmly welcome again! Best regards, Jatta / Reception

8/10 Good

Mojtaba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Michaela, Reception on 31 Aug,2020
Hello Mojtaba, Thank you for your review! I warmly welcome you to stay with us again!

8/10 Good

Sami

Liked: Cleanliness, property conditions & facilities, room comfort
Problems in checkin, otherwise ok
When queueing to checkin, some people went directly to checkin desk without queueing. Personel should not allow this to happen. Otherwise everything was working well.
Stayed 1 night in Jul 2020
Response from Jatta, Vastaanotto on 12 Aug,2020
Hei Sami and thank you for your feedback, I'm sorry to hear that there has been confusion in check in. I'm glad to hear that otherwise everything was working well and I hope you enjoyed your stay. You are warmly welcome to visit us again! Best regards, Jatta / Reception

10/10 Excellent

Tamaki

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切で良いホテルでした．スタッフさんのご対応も素晴らしかったです．トゥルクへ行く際にはぜひまた利用したいと思います．
Stayed 3 nights in Mar 2024
Response from Reception-Heidi on 18 Mar,2024
Thank you for your feedback! We are happy to hear you have enjoyed your stay with us.We hope to see you again!Best regards, Reception-Heidi

10/10 Excellent

Marko

Stayed 1 night in Feb 2024
Response from Reception/Heidi on 15 Feb,2024
Hi Marko,Thank you for your feedback!We hope to see you again soon!

10/10 Excellent

Timo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception/Heidi on 15 Feb,2024
Hi Timo,Thank you for your amazing feedback!We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taija on 25 Jan,2024
Hello,Thank you for your amazing review! We are glad to hear you enjoyed your stay!

10/10 Excellent

Saara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception-Heidi on 22 Jan,2024
Hi Saara!Thank you for your feedback, we are happy to hear you have enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Outi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viihtyisä ja siisti hotelli junaradan vieressä!
Erittäin siistikuntoinen ja kivalla paikalla oleva hotelli. Todella asiakaspalveluhenkinen henkilökunta. Aamiainen oli runsas ja gluteenittomiakin tuotteita kivasti. Kahvi aamupalalla oli heikohkoa. Sängyt olivat hyvät ja tyynyjä oli tarpeeksi.
Stayed 1 night in Jan 2024
Response from Vastaanotto on 15 Jan,2024
Hei Outi!Kiitos palautteesta! Ihanaa kuulla että olette viihtyneet meillä, lämpimästi tervetuloa uudelleen!Ystävällisin terveisin,Vastaanotto-Heidi

10/10 Excellent

Niko

Stayed 1 night in Jan 2024
Response from Julia on 9 Jan,2024
Hei Niko!Kiitos kun käytit aikaa palautteen antamiseen. Ja kiitos näin hyvästä palautteesta! Todella kiva kuulla, että kaikki on mennyt hyvin :) Tervetuloa uudelleen meille ja ihanaa viikonjatkoa!Ystävällisin terveisinJulia, vastaanotto

10/10 Excellent

Mertsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julia on 9 Jan,2024
Hei Mertsi!Kiitos todella paljon näin mahtavasta palautteesta! Ilo kuulla, että kaikki on mennyt mallikkaasti. Toivotan sinut lämpimästi tervetulleeksi uudelleen meille! :)Ystävällisin terveisinJulia, vastaanotto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joustava henkilökunta
Kaikin puolin erittäin hyvä hotelli, ja erityisesti joustavuudesta kiitos!
Stayed 1 night in Dec 2023
Response from Mari on 7 Jan,2024
Arvoisa vieraamme,lämmin kiitos upeasta palautteesta. Jaan tämän ehdottomasti koko Kupittaan tiimillemme!Tervetuloa pian uudestaan!Ystävällisin terveisin,Mari / Vastaanotto

8/10 Good

Antto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mari on 6 Jan,2024
Dear Antto,thank you for taking time leaving us your review.You are warmly welcome again!Best regards,Mari / Reception

10/10 Excellent

Jimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Topi on 31 Jan,2024
Hei, kiitos mahtavasta arviosta. Tervetuloa uudestaan!

8/10 Good

A

Business traveller
Stayed 1 night in Dec 2023
Response from Heidi on 1 Jan,2024
Thank you for your feedback!We are happy to see you enjoyed your stay!Best regards,Reception-Heidi

10/10 Excellent

Athir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heidi on 30 Dec,2023
Hi Athir!Thank you for your feedback!We are happy to hear you enjoyed your stay!Best regards, Reception-Heidi

10/10 Excellent

Pilvi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvät kulkuyhteydet, miellyttävä ympäristö ja hyvä ruoka. Kaikki kohdallaan työreissulle.
Stayed 1 night in Dec 2023
Response from Suvi on 17 Dec,2023
Hei Pilvi,Kiitos erinomaisesta palautteestanne. Mukavaa kuulla, että olette viihtyneet meillä. Toivottavasti näemme teidät vieraanamme pian uudelleen.

8/10 Good

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Taija on 17 Dec,2023
Hei Marko,Kiitos hyvästä palautteestasi! Toivottavasti saamme sinut vieraaksemme uudelleenkin.

8/10 Good

Eeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception/Heidi on 12 Dec,2023
Hi Eeva!Thank you for your feedback!

8/10 Good

Ôystein

Stayed 1 night in Dec 2023
Response from Reception, Heidi on 12 Dec,2023
Hi! Thank you for your feedback

8/10 Good

annika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Viihdyttiin hyvin. Henkilökunta oli tullessa töykeää ja ohjeistus sekavaa auton suhteen.
Stayed 1 night in Nov 2023
Response from Taija on 29 Nov,2023
Hei Annika,Kiitos palautteestasi!Ikävä kuulla, että henkilökunnan käytös ei ole ollut tullessa standardiemme mukaista. Kuulisimme tästä mielellämme lisää, jotta voimme käydä asian läpi henkilökunnan kanssa. Hienoa kuitenkin kuulla, että olette viihtyneet vieraanamme!

8/10 Good

Satu

Stayed 1 night in Nov 2023
Response from Reception-Heidi on 15 Dec,2023
Thank you for your feedback!

10/10 Excellent

Poul

Stayed 1 night in Nov 2023
Response from Mari / Reception on 27 Nov,2023
Dear Poul,thank you for your stay and for taking time leaving us this lovely feedback. Welcome again!

10/10 Excellent

Joost

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vera / reception on 16 Nov,2023
Hi there! Thank you so much for your great review. We are glad to hear you had a nice stay with us. Welcome another time :) Best Regards, Vera / reception

10/10 Excellent

Celso Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vera / reception on 16 Nov,2023
Hi there! Thank you so much for your great review. We are glad to hear you had a nice stay with us. Welcome another time :) Best Regards, Vera / reception