Outdoor pool, pool umbrellas, pool loungers
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Reviews of Menzel Ubud

3.5 out of 5
Menzel Ubud
Jalan Yudisti, Ubud, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gioia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extremely beautiful and the service is great. Everyone at reception, housekeeping, and restaurant were so kind and attentive. Food is very good with fresh healthy options and great atmosphere. We didn’t know until the last day we could’ve opted for breakfast on our patio; I wish we had known from the beginning. The cooking class on-site was so fun. The chef had a great personality and was an excellent teacher. The hotel is set back a little bit away from town but close enough to get a ride into town for the day. The spa is cute, but rooms aren’t air-conditioned and therapists average. One of the massage therapists let us know how upset she was that we were 15 min late and scolded us both before and after treatment. She claimed someone was scheduled right after us, but there was not anyone waiting when we were done so I suspect that they just wanted to go home early. I try never to be late but it was an honest mistake / we had lost track of time and were in our private pool unable to hear the phone ring. I also was disappointed that the head massage involved oil all over my face without my approval, causing me to break out badly afterwards. When we asked the staff names, the angry one wanted to know why we were asking. Needless to say I don’t think the spa is worth a visit. Everything else here was magical and I would definitely stay here again. Everything was very clean. I recommend housekeeping not leave doors open as it lets mosquitoes in.
Response from ING Ardhana on 26 Mar,2024
Dear ; Mr/s. Lisa Kranz, Warmest Greetings from Menzel Ubud, On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your suggestions have been wellnoted and we have instructed department concerned to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding. Your sincerely, ING Ardhana Corp. General Manager

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this place made my Bali trip worth it. I think the resort was the highlight of my trip. The staff were so friendly and fast. You ask for anything and they deliver in seconds. I enjoyed my view by the patio filled with so much lush and greenery. My boyfriend and I got a massage everyday and ended our package with a flower bath. That was an experience I will never forget. If I ever make my way back to Bali I will definitely stay here again!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff.
Lovely few days in this beautiful, tranquil hideaway with lovely people, superb service, great food and excellent value for money. Highly recommend the cooking class, we learned how to create an assortment of Balinese dishes and had the good fortune to consume them afterwards. A lovely little shelter away from the hustle and bustle of Ubud town.
Stayed 4 nights in Oct 2023
Response from Yuni on 5 Dec,2023
Dear Mr. Jon, Greetings from Menzel Ubud, Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future. Your sincerely, ING Ardhana Corp. General Manager

8/10 Good

DILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Nice quirky quiet boutique hotel away from the Ubud town centre. Great staff. Breakfast options limited like a Continental breakfast. Good size room (we had an Ethnical cottage overlooking a stream which was really nice) Limited vegetarian options. Any additional services like drinking water was an extra cost. Overall a nice stay
Stayed 3 nights in Aug 2023
Response from Deny A on 31 Aug,2023
Dear Mr/s Dilip. Warmest Greetings from Menzel Ubud.Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future.Your sincerely,ING ArdhanaCorp. General Manager

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our entire stay was amazing! The villa is lovely, the floating breakfast & romantic dinner was a hit! The food at the restaurant was yummy. Desserts are all tasty too. We are all taken cared by wonderful staff. Worth it!
Stayed 2 nights in Mar 2023
Response from Deny A on 10 Apr,2023
Dear Mr/s Maria Isabel. Warmest Greetings from Menzel Ubud.Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future.Your sincerely,ING ArdhanaCorp. General Manager

10/10 Excellent

Helene

Stayed 4 nights in Mar 2023
Response from Deny A on 10 Apr,2023
Dear Mr/s Helene. Warmest Greetings from Menzel Ubud.Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future.Your sincerely,ING ArdhanaCorp. General Manager

10/10 Excellent

Whitney LeRay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Menzel Ubud went above and beyond to make us feel taken care of during our stay here. Everyone was so kind and accommodating. We ran into some issues with our transportation to the airport, and the receptionist was kind enough to help us find someone on the spot who could take us! The only challenging part was the road to the villas. Many roads are small in Bali, but this one in particular many drivers said the road was so narrow, only one car could fit at a time. Our airport driver our first night in almost didn't drive us up to the hotel as he didn't think he could fit, but eventually he was able to!
Stayed 7 nights in Oct 2022
Response from ING on 19 Oct,2022
Dear Mr./Mrs. Whitney LeRay, Warmest Greetings from Menzel Ubud, Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future. Your sincerely, ING Ardhana Corp. General Manager

8/10 Good

Jeffrey

Stayed 3 nights in Jul 2022
Response from Reservation on 19 Jul,2022
Dear Mr/s. Jeffrey, Warmest Greetings from Menzel Ubud. Thank you very much for your recent stay at Menzel Ubud and indeed for your comment. Look forward to the privilege of serving you in the near future. Your sincerely, ING Ardhana Corp. General Manager

2/10 Terrible

Hannah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No communication or refund re COVID-19
Our flights were cancelled for this trip due to COVID-19, we were meant to be staying last month and have been chasing a refund but no one is getting back to us after numerous attempts
Stayed 2 nights in Jun 2020
Response from Bagus Ary on 3 Jul,2020
Dear Hannah, We feel bad of situation happened in the world. After I cross check in system, our reservation has done fast respond to your request since 29 May 2020. Remind your booking were Agent collect and booked through Hotels.com part of Expedia. Therefore you have to contact your agent of hotels.com to get that refund amount. Menzel Ubud, from property side has been confirmed to full refund it to guest whom affected from pandemic covid-19. Feel free to contact us for better offer. Regards, Menzel Ubud

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Susana | Menzel Ubud on 31 Dec,2019
Dear Anonymous, Greetings from Menzel Ubud... Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday. Regards,

10/10 Excellent

ERI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
間違いなく、バリで1番最高なステイになりました。スタッフの親切さは今まで宿泊した海外のホテルで断トツ、ナンバーワン。フレンドリーなスタッフにこちらから話しかけたくなる程。みんなが楽しそうに働いていました。ロケーションは少し難しい場所にありますが、カーチャーターなど手配をしていたら何の不便もありません。ホテルでは自転車を借りれます。ホテルのご飯もとても美味しく大満足。プール付きのヴィラは3泊4日じゃ足りないほどでした。改善点としては、部屋の中がとても暗いので夜に作業をするには向かないかも。ただ、最高なステイになるには間違いなし。ぜひプール付きのヴィラを予約してみて下さい。
Stayed 3 nights in Apr 2024

2/10 Terrible

Eeva-Johanna

Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Susana | Menzel Ubud on 15 Jan,2020
Dear Anonymous, Greetings from Menzel Ubud... Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday. Regards,