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Reviews of Tanadewa Resort Ubud Bali By Cross Collection

4.5 out of 5
Tanadewa Resort Ubud Bali By Cross Collection
Jl. Padang Getas, Banjar Kengetan, Desa Singakerta, Ubud, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Poe

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Staffs are helpful and friendly. It’s so nice of them arranged a small cake for my son’s birthday. Location is away from the town center about 20mins driving distance, not the most convenient, but not too bad to trade off for waking up to a nice quiet greenery view. Rooms and open pool are nice, enjoyed the spa experience. Food are delicious, highly recommend the Tom Yum soup. The only issue were frogs and big spiders came into our room, probably something to improve with the sliding door. The rest are great and would recommend to my friends.
Stayed 4 nights in Dec 2023
Response from Ika on 30 Apr,2024
Dear Poe, Thank you very much for your review. I am glad that you enjoyed your stay with us apart from the issue you have experienced. We will certainly look into this matter for our improvement. I personally look forward welcoming you back for another great stay. regardsIkaCluster General ManagerTanadewa Resort Ubud Bali By Cross Collection

10/10 Excellent

Tanner

Liked: Cleanliness, amenities
Nice new and clean
Stayed 3 nights in Mar 2024
Response from Ika on 30 Apr,2024
Dear Tanner, Thank you very much for your review. I am glad that you enjoyed your stay with us. I personally look forward welcoming you back for another great stay. regardsIka YuliariCluster General ManagerTanadewa Resort Ubud Bali By Cross Collection

10/10 Excellent

CRISTINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing time here, the service was great and brand new rooms for the guests. Amazing pool area with a great view of the jungle. Definitely coming back soon :)
Stayed 2 nights in Nov 2023
Response from Drew Santo, Room Division Manager on 21 Nov,2023
Dear Ms. Cristina,Greetings from Tanadewa Resort and Spa Ubud by Cross Collection ! Thank you so much for affording your time sharing your moment and giving us a really wonderful review regarding your recent stay experience with us in Tanadewa Resort & Spa Ubud by Cross Collection, It is rewarding to all team knowing that we are succeed in providing you a pleasant stay as deserved, Together with the entire team, we are looking forward to welcoming you back to experience another memorable stay with us. Sincerely Yours, Drew Santo Room Division Manager

6/10 Okay

Dipali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tanadewa is a fantastic resort for absolute relaxation...people are just so kind and professional. It lacks communal social spaces to relax and meet with friends. Especially closed air conditioned areas in day time. The Villas are great how ever need to be fully secured from roof etc... We had frogs in our room several times., which was not great.
Stayed 13 nights in Oct 2023
Response from Drew on 23 Jan,2024
Dear Dipali, Thank you for taking the time to share your experience at Tanadewa Resort. We're thrilled to hear that you found the resort to be a fantastic place for absolute relaxation and that the staff exhibited kindness and professionalism.We appreciate your valuable feedback regarding communal social spaces. We understand the importance of having inviting areas for guests to relax and socialize. Your suggestion about closed, air-conditioned spaces during the daytime is duly noted, and we will consider ways to enhance our communal facilities to better meet the needs of our guests.Together with entire team, we look forward to welcoming you back. RegardsDrew SantoRoom Division Manager

10/10 Excellent

Saijai

Stayed 2 nights in Jul 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Drew on 23 Jan,2024
Dear Lauren, Thank you so much for your stellar rating! We're thrilled to know that your experience at Tanadewa Resort warranted a perfect 5. We look forward to the possibility of hosting you again and ensuring another wonderful experience. RegardsDrew SantoRoom Division Manager

8/10 Good

Lukasz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff very friendly good food
Stayed 6 nights in Apr 2023
Response from Tanadewa Management on 24 Apr,2023
Dear Lukasz,Greetings from Tanadewa Resort and Spa Ubud by Cross Collection !Thank you so much for affording your time for sharing your moment and giving us a positive review regarding your stay experience with us in Tanadewa Resort & Spa Ubud by Cross Collection.It is rewarding for the whole team to know that your five starts score means that we succeeded in providing you a pleasant stay as deserved.Together with the entire team, we are looking forward to welcoming you back to experience another memorable stay with us.Sincerely Yours,Drew SantoRoom Division Manager

8/10 Good

Claire

Stayed 4 nights in Apr 2023
Response from Drew on 23 Jan,2024
Dear Claire,Thank you so much for your stellar rating! We're thrilled to know that your experience at Tanadewa Resort warranted a perfect 5. We look forward to the possibility of hosting you again and ensuring another wonderful experience. RegardsDrew SantoRoom Division Manager

10/10 Excellent

David

Stayed 5 nights in Jan 2023
Response from Drew on 23 Jan,2024
Dear David,Thank you so much for your stellar rating! We're thrilled to know that your experience at Tanadewa Resort warranted a perfect 5. We look forward to the possibility of hosting you again and ensuring another wonderful experience. RegardsDrew SantoRoom Division Manager

6/10 Okay

London

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are incredibly kind and helpful. The hotel listing is somewhat misleading! There is a large construction site which is viewed from the pool- it’s also extremely noisy, this can also be heard from the rooms early morning. The hotel is old and run down. There is also no atmosphere- it’s dull, old and not inviting. The GM was kind enough to assist us with finding another hotel - this in any case ended up costing me an extra £450 even after receiving a refund for the nights we didn’t stay. Expedia were rubbish at helping us move and miss-sold this hotel.
Stayed 7 nights in Aug 2022

10/10 Excellent

Leeron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Windu on 10 Mar,2020
Dear Latonya, Thank you for the awesome rating. We truly appreciate the support and looking forward to welcoming you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Tanadewa Ubud on 5 Dec,2019
Dear Anonymous, Warmest greeting from Tanadewa Resort and Spa... Thank you for staying with us, and sharing your review about your satisfying Bali getaway with us. It's our pleasure learning that you enjoyed our resort along with the services. Please be assured that your kindest words would be taken as an encouragement for our team to keep doing the best and only the best to make every stay a wonderful experience. In the end, we hope to welcome you back to our warmest hospitality at Tanadewa Resort and Spa, when you return to Bali in the future. With warm regards, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say, one of the best hotels I have stayed in Bali. Everything is wonderful. The view is spectacular, staff are very friendly kind and professional. Service is amazing. It’s very quiet place, so if you like to escape to nice and peaceful place, this place is for you. Thank you for looking after us from the minute we arrived till we left. Thank you for our little sweet present. We will definitely be back one day
Stayed 3 nights in Nov 2019
Response from Windu on 5 Dec,2019
Dear Anonymous, Warmest greeting from Tanadewa Resort and Spa... Thank you for staying with us, and sharing your review about your satisfying Bali getaway with us. It's our pleasure learning that you enjoyed our resort along with the services. Please be assured that your kindest words would be taken as an encouragement for our team to keep doing the best and only the best to make every stay a wonderful experience. In the end, we hope to welcome you back to our warmest hospitality at Tanadewa Resort and Spa, when you return to Bali in the future. With warm regards, The Management

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and clean. Staff are friendly. Always with a smile
Stayed 4 nights in Oct 2019
Response from Dwi on 29 Oct,2019
Thank you for your feedback Mr. Adrian.

10/10 Excellent

Umer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindest people, service was impeccable and warm; would highly recommend!!! My wife and I had the most relaxing holiday!
Stayed 3 nights in Aug 2019
Response from Dwi on 10 Sept,2019
Dear Mr. Umer, We thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, delicious food, and wonderful staff.
Stayed 2 nights in Jul 2019
Response from Dwi on 10 Sept,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Dwi on 10 Sept,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food is not good taste and no variety, we stay for 3 days but BF look like same. Location is far from city and shuttle to downtown is a bit. Also no activities in hotel.
Stayed 3 nights in Jun 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. On other hand, we have noted that we need improvement on service and facilities for better future. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 5 nights. Nice new hotel with beautiful view from the pool, staff are very helpful. Food, drinks over priced and breakfast limited.
Stayed 5 nights in Jun 2019
Response from Tanadewa Team on 5 Dec,2019
Dear Nilesh, Thank you for your valuable time for rated and reviewed us. We will bring the issue of our price range and breakfast variety for our improvement. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene and peaceful environment with lush greenery in the backyards.
Stayed 5 nights in May 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Mikaela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The villa was amazing and it was nice to have a lot of services on site. The staff were very accommodating and friendly. The free shuttle service was great to get to the main area and back every day.
Stayed 5 nights in Apr 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

8/10 Good

Terje

Stayed 4 nights in Nov 2023
Response from Ika on 22 Jan,2024
Dear Terje,Warmest greeting from Tanadewa Villas & Spa By Cross Collection!Thank you for affording your time to review us. It is rewarding to learn that you enjoy your stay with us. Together with the entire team we are looking forward to welcoming you again to experience another memorable moment with us.Best regards,Ika Cluster General ManagerTanadewa Villas and Resort By Cross Collection

10/10 Excellent

ARANDEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a superb stay at Tanadewa, the rooms are very large and the beds comfortable, delicious breakfasts, the swimming pool almost all to ourselves with an incredible view of the vegetation. We tested the spa, and we had a great time during a 60 min massage. Everything was perfect, thank you.
Stayed 3 nights in Nov 2023
Response from Tanadewa Management on 12 Nov,2023
Dear Arandel,Greetings from Tanadewa Resort and Spa Ubud by Cross Collection !Thank you so much for affording your time sharing your moment and giving us a really wonderful review regarding your recent stay experience with us in Tanadewa Resort & Spa Ubud by Cross Collection,It is rewarding to all team knowing that we are succeed in providing you a pleasant stay as deserved,Together with the entire team, we are looking forward to welcoming you back to experience another memorable stay with us.Sincerely Yours,Drew SantoRoom Division Manager

8/10 Good

Satelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel
Stayed 2 nights in May 2023
Response from Vina Wijaya on 6 Jun,2023
Dear Satelita, Greetings from Tanadewa Resort and Spa Ubud by Cross Collection ! I would like to thank you for affording the time to share your positive feedback in regards to your experience stays at Tanadewa Resort & Spa Ubud by Cross Collection.It is rewarding and motivating for the whole team to know that we succeeded in providing you a memorable stay as deserved.Together with the entire team, we are looking forward to welcoming you back to experience another memorable stay with us in the near future.Sincerely yours, Vina Wijaya General Manager

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Tanadewa Management on 27 Jan,2023
Dear Mr. Enrico,"Greeting from Tanadewa Resorts & Spa Ubud"We would like to thank you for your review and we are looking forward to served you again in the near future.Best regards,Tanadewa Management

10/10 Excellent

Yusuf

Response from Drew on 23 Jan,2024
Dear Yusuf,Thank you so much for your stellar rating! We're thrilled to know that your experience at Tanadewa Resort warranted a perfect 5. We look forward to the possibility of hosting you again and ensuring another wonderful experience. RegardsDrew SantoRoom Division Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor Management, but a very nice place
Very nice place and nice staff, BUT very poor management. It seems a mistake was made between hotels.com and the resort. We have booked breakfast and room for 5 persons, also confirmed by hotels. However, the resort claimed the bill for the fifth person. I informed, that our booking was correct. The resort informed they will give free breakfast for the fifth person, but we had to pay for the stay - for the fifth person.. When you are on vacation, you do not like to argue and discuss.. so we paid, but what a poor service/Managemnt skill!
Stayed 2 nights in Oct 2022
Response from Vina Wijaya on 9 Nov,2022
Dear Valued Guest, Greetings from Tanadewa Resort and Spa Ubud by Cross Collection!First of all I would like to thank you for taking the time to write us a feedback upon your recent stay at the resort and allow me on behalf of management to express my sincerest regret and apology for the inconvenience.I would also like to thank you for bringing this issue to my attention. I have share your constructive feedback for further evaluation with hotel.com so that it will not repeat again in the future.Hopefully this experience will not tarnish your whole impression to our property, we do hope for having another chance to welcome you back to our resort. With best regards,Vina Wijaya General Manager

10/10 Excellent

yoann

Stayed 2 nights in Aug 2022
Response from Regards, Mutiara Mustajab Duty Manager on 19 Oct,2022
Dear Yoann,Thank you for taking the time to provide feedback. We're thrilled to learn that you enjoyed your stay at Tanadewa Resort and can't wait to welcome you back here soon.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wirklich Empfehlenswert! Sauberes Zimmer, gute Lage und extrem nettes, sowie zuvorkommendes Personal, dass bei jeder Frage weiterhilt. Durch ein tägliches Shuttle kommt man sogar umsonst zu bestimmten Zeiten in die Innenstadt. Die Spa behandlung war sehr angenehm. Das Restaurant ist sehr gut und hat eine gemischte Auswahl, die im Zweifel auch schlichte Pommes enthält. Das Frühstück ist ebenfalls gut. Besonders die Gerichte, die man in der Küche bestellt, sind empfehlenswert. Ich und meine Zwei Mitreisenden waren froh dieses Hotel gebucht zu haben und sehr glücklich mit dem Aufenthalt!
Stayed 7 nights in Jul 2022
Response from Vina Wijaya on 29 Aug,2022
Dear Kim,Warmest greeting from Tanadewa Resort & Spa Ubud by Cross Collection!I would like to thank you for affording the time to share your positive feedback in regards to your experience stays at Tanadewa Resort & Spa Ubud by Cross Collection.I am delighted that you had an enjoyable stay, recognize the spa treatment , daily shuttle and satisfied with the Food from Tanarasa Restaurant specially the ala carte breakfast service which included on the Daily Breakfast. I will share your positive feedback with the entire team to motivate them to continuously deliver the service from the heart.We hope to have the pleasure of welcoming you back soon for another memorable experience with us.Sincerely Yours,Vina WijayaCluster General Manager

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint
Bra hotel. Fint läge!
Stayed 3 nights in Jan 2020
Response from Windu on 19 Jul,2020
Dear Kristina, Thank you for the awesome rating. We truly appreciate the support and looking forward to welcoming you very soon.

8/10 Good

HongSik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Dwi on 27 Jan,2020
Dear Mr. Hongsik, We thank you for your time for rated and reviewed us, We do hope could assist your next holiday with us again.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Windu on 2 Jan,2020
Dear Anonymous, Warmest Greetings from tanadewa Resort & Spa, Ubud! Thank you for your outstanding rating! We are so pleased to hear you thoroughly enjoyed your stay and found the service and accommodations to be exceptional. We truly look forward to the opportunity to welcome you to tanadewa Resort & Spa, Ubud soon. With Warm Regards, The Management.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonjour établissement sublime personnel très très agréable chambre parfaite mais le seul bémol ce sont les travaux toute la journée et tous les jours de nos vacances. La piscine avec la musique et le marteau piqueur franchement c’est pas agréable ni reposant même si on comprend tout à fait qu’il y ai besoin de faire des travaux mais tous les jours c’est dommage
Stayed 10 nights in Nov 2019
Response from Tanadewa Ubud Team on 25 Nov,2019
Dear our valuable guest, We thank you for staying with us earlier. We delight to know that you was enjoy your holiday with us. And we do apology also about your inconvenience with the work activities next to our public pool which is belong to this village and they do this to built the temple from that material stone. But we do hope you still consider us for your next holiday in Ubud as our loyal costumer.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ce que j’en ai pas aimé ç est que j ai réservé pour une chambre avec piscine ; pour me retrouver ds une chambre normal. Dommage
Stayed 6 nights in Jul 2019
Response from Dwi on 10 Sept,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Marta, Mong Kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!
It is totally AMAZING hotel! LOCALISATION: 6 km from Ubud centre, but when you make reservation for this hotel, you know it and it is not a surprise. They have shuttle service to the Ubud centre 3 or 4 times a day and also return shuttle. You can reach Ubud centre by taxi (price 100k) HOTEL: is newly opened, so everything is clean, new:) hotel staff was nice, smiled and helpful. View from reception hall is stunning- whole jungle valley. They have some activities-yoga once a week, also small fit gym. Whole area of hotel is very green. Swimming pool is nice, not very big, but also not to small. But places for sunbathing..They do not have umbrellas and also just a few sunbeds (I think that there are 6 sunbeds but they realise it is too small for this hotel and add additional big beans, but still not umbrellas). For people who want to use pool and getting tan, we recommend to have villa with pool. ROOM: We stayed at villa with pool,we were amazed by villa with view we get! It was totally super cool, with the best view to the green valley. Pool has it own big sunbeds (this cocoon type), was covered by green plants so that we can feel privacy. Inside villa big room, good air con and windmill. Bathroom was very big, with tube, two washbasin, big mirrors, and shower. FOOD: very nice breakfast (a la carte),also little additional items available in buffet (some croissants, jams, fruits etc). We eat also dinner in restaurant and all the food was good and reasonable prices.
Stayed 7 nights in Jul 2019
Response from Dwi on 10 Sept,2019
Dear Ms. Marta, We thank you for your valuable time for rated and reviewed us in every single detail. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le réceptionniste Windu est exceptionnel et très amical! La vue et le cadre est imprenable, et le service au top. Je recommande vivement
Stayed 3 nights in Jul 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff súper amable y servicial. Instalaciones muy cómodas
Stayed 3 nights in Jun 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. . We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was een geweldige ervaring! Zeer vriendelijk personeel, het ontbijt en het eten in het restaurant was meer dan perfect! Ik kom hier zeker terug!
Stayed 2 nights in May 2019
Response from Dwi on 2 Oct,2019
Dear our valuable guest, Thank you for your valuable time for rated and reviewed us. We look forward to welcoming you in the future at Tanadewa Resort & Spa Ubud, Bali