Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Hilton Grand Vacations Club Kohala Suites Waikoloa

3.5 out of 5
Hilton Grand Vacations Club Kohala Suites Waikoloa
69-550 Waikoloa Beach Dr, Waikoloa, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 251 reviews" "
Rating 8 - Good. 49 out of 251 reviews" "
Rating 6 - Okay. 16 out of 251 reviews" "
Rating 4 - Poor. 7 out of 251 reviews" "
Rating 2 - Terrible. 4 out of 251 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Kohala Suites. There was plenty of room for our party of four plus two grandbabies, and the layout of the unit is beautiful, clean, and very comfortable. The staff was very friendly and helpful. We're looking forward to our next trip back to the Big Island and Kohala Suites.
Stayed 2 nights in May 2024

10/10 Excellent

Virginia Montgomery

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was snacking Kaeha at front desk was do helpful!
Stayed 7 nights in May 2024

10/10 Excellent

Savana, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Michelle Miyoung

Liked: Cleanliness
Stayed 8 nights in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. easy back and forth to the po where the kids had a ball.
Stayed 5 nights in Apr 2024

10/10 Excellent

Tepairu

Stayed 5 nights in Mar 2024

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Pallavi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Jacuzzi in the main pool was not working, we stayed for 7 days and did not get to use it.
Stayed 7 nights in Feb 2024

10/10 Excellent

Scott Michael

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent! Only complaint was the hot tub was broke down but those things happen! Thanks again
Stayed 6 nights in Feb 2024

10/10 Excellent

William Earl Walton

Travelled with partner
Nice property
Stayed 6 nights in Feb 2024

6/10 Okay

Cindy, Klamath Falls

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of repairs.

6/10 Okay

Ryan, anchorage

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. We were in building 16. Building needs a lot of work. The elevator wasn’t working properly and I got stuck in it twice with my daughters. My husband had to force it open for us. Staff and the front desk were aware of this problem but didn’t bother warning us prior. The front desk told me that they had same issues with the elevator in building 15 but building 16 had started doing that as well. Outlets in the kitchen didn’t work. At first I thought it was the coffee maker so I had housekeeping bring another but it was the outlets. The master bedroom was nice.
Stayed 2 nights in Jan 2024
Response from David on 29 Jan,2024
Aloha Ryan: Than you for your valuable feedback. It is appreciated. I am sorry to hear about your elevator and outlet and/or coffee maker issues. We have previpus;ly reached out to you via phone. Looking forward to hearing back from you. Much Mahalo for staying with us.

10/10 Excellent

Kenny

Stayed 2 nights in Jan 2024

8/10 Good

Shaun

10/10 Excellent

Hyun Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Zhite

Stayed 7 nights in Nov 2023

8/10 Good

Deitra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good for families. Relaxing and just a nice getaway from the hustle and not crowded. Family time.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kohala Suites
Wonderful condo!! Our family had the best vacation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from David on 11 Nov,2023
Glad you enjoyed your stay. Thank you very much!Mahalo

10/10 Excellent

Minaxi, Danbury

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved
Stayed 4 nights in Oct 2023

10/10 Excellent

Bryan

Stayed 7 nights in Oct 2023

10/10 Excellent

Andriy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious suite, anything needed will be delivered in minutes
Stayed 8 nights in Oct 2023

8/10 Good

Madelyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service: The checkin was a bit rough. It took a while to resolve issues with our reservation. Cleanliness: There was old food in upper cabinets in the kitchen. Condition: One TV needed repair, which was addressed promptly. The toaster was completely busted and a fire hazard, but we discovered it on the last day.
Stayed 4 nights in Oct 2023
Response from David on 16 Oct,2023
Thank you for your response. We will review with the Front Desk team about the importance of the Aloha Spirit. I am glad to see that it got resolved. Much Mahalo for staying with us!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around!!!
Stayed 7 nights in Oct 2023

6/10 Okay

jenna

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in staff weren’t very friendly. Didn’t tell us about any amenities.
Stayed 6 nights in Oct 2023
Response from Charlie Kinoshita on 10 Oct,2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members. Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 Excellent

DONGJOON

Stayed 1 night in Oct 2023

10/10 Excellent

Stan, Orland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. It is part of the Hilton vacation club properties on the island and located between the Bay Club and Kings Land.
Stayed 7 nights in Sep 2023

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. They were all super friendly and very fast with any requests. The rooms are spacious and clean. There are a lot of amenities available and they have a shuttle to all parts of the other properties.
Stayed 6 nights in Aug 2023

4/10 Poor

Edward

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Perhaps because we purchased thru Expedia we were given the room. Ants in kitchen after first night, leaf blowers sent dust into our ground floor unit. Smoke alarm battery low and started chirping at 3am, called twice starting at 6am, would have handled it myself but I didn’t pack a ladder. 9:15a someone came. Still the Big Island is paradise and I shouldn’t complain but I doubt I would stay at this Hilton property again.
Stayed 7 nights in Aug 2023
Response from Guest Services on 31 Aug,2023
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property and amenities were great. We enjoyed the friendly staff and the availability of the pools at the Hilton Waikoloa. Our room was relatively clean except for the bathrooms had hair from previous occupants, which was pretty gross.
Stayed 3 nights in Jul 2023

10/10 Excellent

RUTH

Travelled with family
Liked: Staff & service, property conditions & facilities
Not busy at all
Stayed 4 nights in Jun 2023

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Like the shuttle to go to different shops and the other hotel
Stayed 6 nights in Apr 2023

10/10 Excellent

James

Travelled with family and small children
The property is clean and big enough for big family.
Stayed 4 nights in Jun 2023

4/10 Poor

Shifra

Travelled with partner
Disliked: Staff & service
We stayed here last year and absolutely loved it, we were so looking forward to stay here again this year, unfortunately this time around we were left very disappointed. To start, I booked the exact same room as I did last year, prices this year were close to double! I requested the same room as last year or at the very least a 2nd floor unit, I also called ahead of time and was told this should not be a problem. Upon checking in I was informed that 2nd floor units are apparently 'premium' & I did not book that, so they could only give us a 1st floor unit. We stayed in room 1913 for a week, although we loved our overall stay in Waikoloa, Kohala Suites was disappointing. Room 1913 has a bug problem: tiny ants all over the kitchen, they seem to come out of everywhere! Mosquito infestation in the twin bedroom room, you'd get bit just by walking by, the worst part was finding a cockroach on our last night! (See photos) I was going to bring this up when checking out, but the representative didn't even ask how our stay was!? Overall we were very disappointed with our stay, and feel like we overpaid. They do have so much staff onsite, but they all seem to be driving around in golf carts all day and not doing any cleaning.
Stayed 7 nights in May 2023
Response from Charlie Kinoshita on 30 May,2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members.Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 Excellent

Ji Ye

Stayed 4 nights in May 2023

10/10 Excellent

Glory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We really enjoyed our stay. It was a great first experience here for our familys staycation. Staff was very friendly &helpful. Our room was awesome and we really loved the fully equipped kitchen that we used to cook all of our meals &washer and dryer inside of our suite to do all of our laundry. That made it very convenient for us. Being a housekeeper for 20 years, our room could have used a little more detailed cleaning. The floor was left a little sticky & hair was left behind in the bathroom and shower. But overall it was good. Comfortable and spacious. My kids loved the pool &slide but unfortunately it got closed one afternoon while we were there because of some other guests teenage kids were rough playing &horsing around on the slide but overall it was great. We enjoyed our stay &will definitely be back. We look forward to it. Mahalo to the all staff. They made our stay a more enjoyable one.
Stayed 2 nights in Apr 2023
Response from David on 9 May,2023
I am sorry to hear you had some cleanliness and other issues. We let the HSKPG and Recreation managers know. Thank you for staying, and so glad you enjoyed your time with us.

10/10 Excellent

Anela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2023
Response from David on 21 Mar,2023
Much Mahalo for staying with us!

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Condo Ever!
My family and I have now stayed at probably over ten resorts over all the four major Hawaiian Islands and this is now our favorite. Why? The condo unit itself feels new, clean, and modern. It's spacious with up to date furnishings. Our unit came with all the high end amenities like dishwasher, microwave, and in room washer and dryer. The property has three pools. One noisy pool with slides and a bar and two quiet ones. However, you won't be spending that much time at these pools because you have free access to the Hilton Waikoloa with all its many splendid facilities.
Stayed 4 nights in Jan 2023
Response from Charlie Kinoshita on 9 Jan,2023
Thank you very much for choosing the Kohala Suites as your destination. Your feedback regarding your recent stay is much appreciated. We look forward to seeing you and your ‘Ohana again in the future. Please take care and have a great week.

10/10 Excellent

William

Stayed 1 night in Dec 2022

10/10 Excellent

Juan Carlos del

6/10 Okay

Bryan

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Stephanie Rose

Stayed 7 nights in Sep 2022

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious unit; friendly staff and nice location. We visited the ocean tower and we prefer Kohala. Ocean Tower was crowded, not easily accessible (towels, wristbands,), and only 1 bar open on the opposite side of the property from the pool area with waterslides.
Stayed 1 night in Nov 2022
Response from Charlie Kinoshita on 20 Nov,2022
Thank you very much for choosing the Kohala Suites as your destination. Your feedback regarding your recent stay is much appreciated. Please take care and have a great week.

6/10 Okay

Charlotte

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I rented 3 different suites for the weekend. Suite #1615 had so many flies!!! We had to keep swatting them. And there was no pan to heat water in. The other 2 suites were nice, except # 1821 was supposedly a "golf view," but the view was really a NON-view...but that was fine because I wasn't interested in that anyway...it just seemed like it would be a disappointment for anyone who really wanted that.
Stayed 1 night in Nov 2022
Response from Lehua on 17 Nov,2022
Thank you for your feedback. We are sorry to hear you had issues during your stay. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa

10/10 Excellent

Gina

Stayed 7 nights in Nov 2022

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice location for a family vacation.
Stayed 9 nights in Nov 2022
Response from Charlie Kinoshita on 18 Nov,2022
Aloha Ms. Charlotte,Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve on our services for our valued guests and members. We truly appreciate you in giving us your feedback in order to better ourselves. Please stay safe and we look forward to servicing you and your ‘Ohana again in the future.