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Reviews of Embassy Suites by Hilton Washington DC Georgetown

3.5 out of 5
Embassy Suites by Hilton Washington DC Georgetown
1250 22nd St NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1057 out of 1607 reviews" "
Rating 8 - Good. 331 out of 1607 reviews" "
Rating 6 - Okay. 108 out of 1607 reviews" "
Rating 4 - Poor. 59 out of 1607 reviews" "
Rating 2 - Terrible. 52 out of 1607 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved that they have complimentary breakfast. The rooms were very cozy
Stayed 1 night in Apr 2024
Response from Alice on 7 May,2024
Thank you for your review!

4/10 Poor

Shelby

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Alice on 7 May,2024
Thank you for your feedback.

10/10 Excellent

Tamika

Liked: Cleanliness, property conditions & facilities
Lovely evening reception.
Stayed 2 nights in Apr 2024
Response from Alice on 6 May,2024
Thank you for your review!

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Front desk service was outstanding. Rooms are large, well appointed. Doors to rooms do not close completely when exiting, potential security issue.
Stayed 1 night in May 2024
Response from Alice on 6 May,2024
Thank you for your review!

10/10 Excellent

arturo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Alice on 2 May,2024
Thank you for your review!

4/10 Poor

Rasheedat

Travelled with family and small children
Communication was not good at all. I paid via Expedia, get to the hotel and it’s a whole other story. Shower was cold. I called and nothing was resolved, it wasn’t taken care of. The fact that my children had to take cold showers is absurd. During my check-out I ask for the lady working to explain to me the charges and she handed me to the paper to look at and wouldn’t explain to me. Very disappointing. She looked like she didn’t want to be bothered with me. Very rude and unprofessional and I was very kind. I try not to complain, but how I was dealt with during checkout was unkind. Check in was amazing. Whoever checked me in Friday morning was the sweetest person EVER. So kind and attentive and answered all my questions. Unfortunately, this was my first and last time staying at this hotel. I wanted to book my second stay for May, but the check-out process was unpleasant and the lack of concern for my children and I showering in cold water wasn’t taken care of, I would never come back or recommend this hotel to anyone. I travel 5-6 times a year and this experience was very unpleasant. One highlight I would point out is that my children loves the pool.
Stayed 2 nights in Apr 2024
Response from Sean H on 2 May,2024
Good Morning Rasheedat,Thank you for your feedback and very sorry we did not provide the enjoyable experience we intended. What you experienced with our staff is certainly not up to our standards of service. We will be sure to remind the team of how important it is to provide excellent, friendly service to every guest that walks through our doors. Thank you for you kind words about the person who checked you in, we will be sure to commend that individual.Thank you for staying with us, we hope that you give us another chance in the future and prove to you that this was an exception and not the rule.

8/10 Good

Sharonn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alice on 29 Apr,2024
Thank you for your review!

10/10 Excellent

Brianda, Bergenfield

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alice on 22 Apr,2024
Thank you for your review!

8/10 Good

Jessica

Stayed 4 nights in Apr 2024
Response from jan on 9 May,2024
thank you so much for the review

10/10 Excellent

Silvia

Stayed 1 night in Apr 2024
Response from Alice on 6 May,2024
Thank you for your review!

8/10 Good

jeremiah

Travelled with family
Liked: Cleanliness, amenities
overall i would stay there again. we lost cable for 24 hours and with 3 kids that was very difficult. The staff was not as understanding and did not seem to care. there is no free coffee during the day (its 5$ a cup). the breakfast is great, the omelette team is stellar! the hotel itself is beautiful and in a great location. the restaurant, the tap room is pretty good.
Stayed 4 nights in Apr 2024
Response from Alice on 12 Apr,2024
Thank you for your feedback.

6/10 Okay

Diana

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
We loved the location. The property was clean and the breakfast was great. Issues with the tv controller in one room and a sink in the other room. We did get $25 vouchers to use toward dinner at their restaurant which is part of booking . The restaurant was fine nothing to write home about. We did order out with DoorDash for the kids (local pizza place and sandwich shop). I was a bit frustrating to learn about additional fees and the amount of those fees were bit expensive at check in. Some of those fees were disclosed at time of booking on the Expedia website others were not. Overall it was fine. Good location- we ubered to the White House and walked from there to other attractions. Generally I wish there was better communication from the front desk staff - maybe they could be a bit friendlier( but not disrespectful at any point). I would recommend staying here we kids- I also recommend calling in advance and asking about all the additional fees and parking information.
Stayed 2 nights in Apr 2024
Response from Alice on 8 Apr,2024
Thank you for your feedback.

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jan on 9 Apr,2024
thank you so much for your revue!

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alice on 5 Apr,2024
Thank you for your review!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great size room for family of 4. The front desk receptionist when we checked in late at night was quite rude and didn't make eye contact. She didn't even say "Welcome". The other receptionists were very nice and welcoming. The front entrance outside the hotel has a really pungent garbage smell...made coming and going a bit uninviting.
Stayed 5 nights in Mar 2024
Response from Alice on 3 Apr,2024
Thank you for your feedback.

10/10 Excellent

Croix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alice on 3 Apr,2024
Thank you for you review!

10/10 Excellent

Alketa

Liked: Property conditions & facilities
Everything was clean and so walkable
Stayed 2 nights in Mar 2024
Response from Alice on 1 Apr,2024
Thank you for your review!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The spacious central common space/bar/breakfast/area was very impressive. It was large, with 6 floors of open space above to a windowed roof. Great place to meet family for breakfast or to grab a drink/meal in the evening.
Stayed 3 nights in Mar 2024
Response from Alice on 26 Mar,2024
Thank you for your review!

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, Parking was great because it was a weekend. Our doorman Kevin certainly has been in the business for a long time. He treated my family exceptionally well. Thank you to the whole staff we really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Alice on 18 Mar,2024
Thank you for your review!

10/10 Excellent

Argelinda, washington

Travelled with family, Travelled with family and small children
Great
Stayed 2 nights in Mar 2024
Response from Alice on 18 Mar,2024
Thank you for your review!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean most of the staff was very friendly and helpful however parking is $55 a day you have to pay a $200 deposit a $50 a day resort fee and my card was charged 3 times for the room when I asked the hotel staff why all they would say is we only charged your card once for a completely different amount than the 3 transactions on my bank statement
Stayed 2 nights in Mar 2024
Response from Alice on 4 Mar,2024
Thank you for your feedback.

10/10 Excellent

Marian

Stayed 1 night in Mar 2024
Response from Alice on 25 Mar,2024
Thank you for your review!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean the staff was very friendly. The amenities were awesome.
Stayed 1 night in Feb 2024
Response from Alice on 1 Mar,2024
Thank you for your review!

4/10 Poor

Cara

Stayed 2 nights in Feb 2024
Response from Alice on 21 Mar,2024
Thank you for your feedback.

10/10 Excellent

Madelene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I am definitely going back here with my friends.
Stayed 2 nights in Feb 2024
Response from Alice on 26 Feb,2024
Thank you for your review!

4/10 Poor

Gabriela

Stayed 1 night in Feb 2024
Response from Alice on 27 Feb,2024
Thank you for your feedback.

6/10 Okay

Briyonna

Travelled with family
Staff was rude and didn’t understand anything they said about parking .
Stayed 1 night in Feb 2024
Response from Alice on 26 Feb,2024
Thank you for your feedback.

8/10 Good

Heather

Stayed 3 nights in Feb 2024
Response from Alice on 21 Mar,2024
Thank you for your review!

10/10 Excellent

Judy

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very clean. Many selections of breakfast. Friendly staffs. Pool is maintained well. All is good. The only thing I would like to warn is the location. This place would be not suitable for the families with little children who are planning to commute via public transportation like buses and subways because you need to walk about 14 minutes to the subway station. However, if you have your own car or planning to commute via taxi, no problem.
Stayed 2 nights in Feb 2024
Response from Alice on 22 Feb,2024
Thank you for your review!

10/10 Excellent

Dana

Stayed 2 nights in Feb 2024
Response from Alice on 21 Mar,2024
Thank you for your review!

10/10 Excellent

Behzad

Liked: Cleanliness, amenities, property conditions & facilities
very good hotel
Stayed 1 night in Feb 2024
Response from Alice on 16 Feb,2024
Thank you for your review!

10/10 Excellent

Izidor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool was great for a late night swim with the kids.
Stayed 1 night in Feb 2024
Response from Alice on 12 Feb,2024
Thank you for your review!

10/10 Excellent

alyssa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast was amazing !
Stayed 1 night in Feb 2024
Response from jan on 10 Feb,2024
thank you so much for your wondaful review.

10/10 Excellent

Wallace, Suffolk

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location location location!!
Stayed 2 nights in Jan 2024
Response from Alice on 6 Feb,2024
Thank you for your review!

8/10 Good

melanie

Stayed 1 night in Feb 2024
Response from Alice on 20 Mar,2024
Thank you for your review!

10/10 Excellent

Lauren

Stayed 2 nights in Jan 2024
Response from Alice on 20 Mar,2024
Thank you for your review!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alice on 31 Jan,2024
Thank you for your review!

10/10 Excellent

Vladimir, Los Gatos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alice on 29 Jan,2024
Thank you for your review!

10/10 Excellent

Thuy Hang Thi

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff is excellent!
Stayed 3 nights in Jan 2024
Response from Alice on 26 Jan,2024
Thank you for your review!

6/10 Okay

salomon

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities
We had a major flooding in the bathroom which sullied the floor Not good at all
Stayed 2 nights in Jan 2024
Response from Alice on 25 Jan,2024
Thank you for your feedback.

10/10 Excellent

Jeffrey, New York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alice on 22 Jan,2024
Thank you for your review!

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the temperature of the hot tub.
Stayed 1 night in Jan 2024
Response from Alice on 22 Jan,2024
Thank you for your review!

10/10 Excellent

Muneer

Liked: Cleanliness, property conditions & facilities
Very clean and safe and the employees and the staff are amazing.
Stayed 1 night in Jan 2024
Response from Alice on 19 Jan,2024
Thank you for your review!

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from Alice on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Darien

Travelled with family
Stayed 2 nights in Jan 2024
Response from Alice on 18 Jan,2024
Thank you for your review!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay! The welcome reception with free drinks and $25 credit was such a nice touch and surprise! Staff were all super friendly and helpful
Stayed 1 night in Jan 2024
Response from Alice on 18 Jan,2024
Thank you for your review!

10/10 Excellent

Amos

Stayed 1 night in Jan 2024
Response from Alice on 18 Jan,2024
Thank you for your review!

10/10 Excellent

Jeffrey

Stayed 4 nights in Jan 2024
Response from Alice on 18 Jan,2024
Thank you for your review!

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024
Response from Alice on 17 Jan,2024
Thank you for your review!

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alice on 16 Jan,2024
Thank you for your review!