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Reviews of Hilton Alexandria Mark Center

3.5 out of 5
Hilton Alexandria Mark Center
5000 Seminary Rd, Alexandria, VA

Reviews

7.6

Good

Rating 10 - Excellent. 436 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 107 out of 1004 reviews" "
Rating 2 - Terrible. 100 out of 1004 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kourtnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely decorated room.
Stayed 3 nights in May 2024

2/10 Terrible

JaLisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The property did not have enough rooms to accommodate my booking. The manager Mario Soriano told me “I need to take that up with the people i booked through” how rude was that? The rooms were cleaned to the bare minimum. It was overall and unpleasant stay.
Stayed 1 night in May 2024

6/10 Okay

Laszlo

Disliked: Cleanliness
Stayed 4 nights in May 2024

6/10 Okay

Evelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PArking in the garage was terrible. Signs placed that the garage was full when there were many empty spots and the gate would remain closed despite serveral attempts to open it.
Stayed 3 nights in May 2024

2/10 Terrible

Alicia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Despite the convenient location, our stay was disappointing. The rooms needed maintenance, with leaky windows, broken furniture, and stained bedding. The service was also subpar, with Muhammad, the market supervisor, being rude and unhelpful. The valet service was also problematic, nearly walking over my son(He did not apologize or make sure my son was ok). The food was overpriced and not delicious. We won't be returning.
Stayed 3 nights in May 2024

6/10 Okay

Bob

Travelled with partner
Liked: Staff & service
Having stayed at this property several times over the last ten years, the rooms are showing heavy wear. Also, our room this time had a faint smell of cigarette smoke, a dead entry bulb, and stains on the sheets.
Stayed 4 nights in May 2024

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was amazing. The parking lots need to be repainted to be bigger, it’s horrible.
Stayed 1 night in May 2024

10/10 Excellent

Tiajuanna

Travelled with partner
Had a great stay!!
Stayed 1 night in May 2024

10/10 Excellent

Demetrius, Bamberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time I've stayed here. Really nice hotel. Very quiet and close to tourist spots like the national mall
Stayed 4 nights in Apr 2024

4/10 Poor

Gidey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested for shower gel and/or soap to no avail. Serious problem with staff communications, it appears.
Stayed 8 nights in Apr 2024

10/10 Excellent

Armeta

Liked: Cleanliness
Good
Stayed 2 nights in Apr 2024

2/10 Terrible

Montera

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Bobby

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

HEATHER

Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and comfortable.
Stayed 3 nights in Apr 2024

8/10 Good

Sedrick

Travelled with group
Disliked: Amenities
Hotel was nice. Only complaint was a broken dresser that was brought to staff's attention but nothing was done.
Stayed 3 nights in Apr 2024

8/10 Good

Erik, Richmond

Business traveller
Liked: Cleanliness, staff & service
Busy when I checked in and the restaurant was down for rehab I guess... and no room service. Nice staff and clean fresh rooms.
Stayed 1 night in Apr 2024

6/10 Okay

Tywanna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gerald Jamil Shelton

Stayed 3 nights in Mar 2024

2/10 Terrible

zewdu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was clogged for a day since the drainage didn’t work at all or till over very long time. No house keeping showed up for two days, and floor was too loud woth running ac system,
Stayed 2 nights in Mar 2024

2/10 Terrible

Aru

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ralph, the guy at the front desk who does checkin is terrible. Treated me like a dog, threw my door key on the floor in front of the entire crowd. He also forced me to take a terrible room. I got a different room after several conversations. The staff who were working during the weekend were nice. I will never stay at this property anymore. Very bad treatment. They also ask in line for everything again and again. They should have a better customer service and treatment. They are in year before 1775. Very bad people at Hilton there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is an available parking with extra payment
Stayed 4 nights in Mar 2024

8/10 Good

julieann, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean. Close to DC.
Stayed 2 nights in Mar 2024

10/10 Excellent

Belkis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed for a night. Check in was smooth. Staff were professional and helpful. The bar and the food were good. Except for the small hair found in our sushi. However, the bartender was really nice! Whwn it came time to sleep, the air conditioner gave us problems which emphasized how uncomfortable the bed was. It got to about 74 in our room even at the lowest setting which did not make for a good nights sleep.
Stayed 1 night in Mar 2024

8/10 Good

Sebrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to stay, but only two of the four elevators were working. We waited for more than thirty minutes for elevators before someone suggested we catch the service elevator. They were not prepared for the large crowd of people that were there.
Stayed 3 nights in Mar 2024

8/10 Good

Julie, Fishers

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking in, the front desk did not explain how to properly access the parking area.
Stayed 1 night in Mar 2024

10/10 Excellent

Kasseen

Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that there was no airport shuttle for guests.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Dear Cynthia,It was a pleasure hosting you at Hilton Alexandria Mark Center! We're glad you enjoyed your visit, and we appreciate your suggestion for a shuttle. The next time you're in the area, please come see us again.Kindest regards,Mario Soriano

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Dear Lisa,Thank you for choosing Hilton Alexandria Mark Center! We're glad you enjoyed your stay, and we look forward to your next visit.Kindest regards,Mario Soriano

6/10 Okay

Senait

Liked: Cleanliness, room comfort
The room was clean, but they for got to clean once. The main problem is the availability of internet. I was unable to check in my flight and choose my seat. I got the worst seat in the plane on my flight back. hilton make it difficult to sign up to internet to much information need to be enter to access internet. Even the airport WiFi was this difficult. So disappointing.
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Senait,Thank you for taking the time to share your thoughts. While we're glad you appreciated our clean rooms, we apologize for any difficulty accessing the internet. Our staff is always happy to assist with this. If you're in the area again, we hope you'll come back to see us.Kindest regards,Mario Soriano

4/10 Poor

Sergio

Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible night
We drove 5 hours to stay at this hotel, to visits some friends near by, got charged 33 for parking and no free coffee at all, and I ask to put my Hilton honor numbers and they refused and said is a thirth party, and to make it worse someone trying to force to open the door that comunícated between 2 rooms at 11pm and lost a entire night of sleep worried . No fun at all, don't think will stay there again. We felt unsafe. Almost 200 wasted.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb,2024
Dear Sergio,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. Additionally, the safety of our guests is of the utmost priority, and we ensure a secure environment on our property. Nonetheless, we'll be sure to discuss your feedback internally to seize any opportunity to improve. It was a pleasure having you here, and we wish you safe travels. Kindest regards,Mario Soriano

10/10 Excellent

Barney R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing as always
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb,2024
Dear Courtney, It was a pleasure to welcome you to Hilton Alexandria Mark Center during your recent visit. We're thrilled to hear that you had such an outstanding experience with us! Thank you for your review, and we can't wait to see you again soon.Kindest regards,Mario Soriano

10/10 Excellent

Shalarri

Liked: Cleanliness, staff & service, property conditions & facilities
The parking fee is high! Over $30. My refrigerator wasn’t working but they put in a maintenance ticket and it was fixed by the time I came back.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb,2024
Dear Shalarri,Thank you for your review! Based on your rating, it seems you enjoyed your overall experience with us. While we regret the inconvenience you encountered with the refrigerator in your room, we're delighted our team was able to promptly rectify the issue. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. It was a pleasure having you here, and we hope you return in the future.Kindest regards,Mario Soriano

10/10 Excellent

Mark, Inverness

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb,2024
Dear Mark,Thank you so much for the five-star rating. We're so happy to know that you had a great time with us overall. Please consider coming back to join us again soon. Kindest regards,Mario Soriano

10/10 Excellent

Dae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb,2024
Dear Dae,Thank you so much for choosing to stay with us at Hilton Alexandria Mark Center. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Kindest regards,Mario Soriano

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple. Efficient. Comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb,2024
Dear Robert,What you have described is the experience we strive to provide! We're glad we could take the hassles out of your travels and ensure your comfort at Hilton Alexandria Mark Center. It would be a pleasure to host you again!Kindest regards,Mario Soriano

2/10 Terrible

sun kyung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alemtsehay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The hotel was mostly quiet except for a conference happening with teenagers and it would be a bit loud when they came back to their rooms. Housekeeping did not clean due to a language barrier. Parking was an issue as they closed doors off due to the conference.
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan,2024
Dear Jacob,Thank you for choosing Hilton Alexandria Mark Center and for taking the time to share your valuable feedback. While we are happy you enjoyed your stay overall, we are sorry you had a few concerns. Please know we are always working to improve, so we look forward to welcoming you back and impressing you further.Kindest regards,Mario Soriano

6/10 Okay

Dele

Liked: Cleanliness
I was charged for daily parking and I had no car during my stay.

10/10 Excellent

Phat

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

dereje, Waldorf

Stayed 1 night in Dec 2023

8/10 Good

Habibullah

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible Stay
I stayed at the Hilton Mark Center while attending my company’s party. The rooms were outdated and the bathroom was extremely small. I had to call maintenance about the constant heat only to be told that there wasn’t AC in the hotel. The funny thing is, while sitting in the hotel lobby bar with colleagues the AC was pumping and it was freezing. Also, while I was downstairs with colleagues someone went into my room and stole my necklace. I reported the incident to the front desk and was told that it was not found in the room which I already told them that it had to be staff since the door was locked when my family and I left. Nothing done…There was a safe in the room that was extremely outdated amongst a lot of chipped paint on the door seals.
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec,2023
It is upsetting to hear your perception of our property. Nevertheless, we value your feedback and appreciate the areas of opportunity you've highlighted. We will certainly make corrections where we can. We also regret to hear that you misplaced your necklace; rest assured that we will keep an eye out for it, and if found, we will get it back into your possession. Thank you for your honest review. Kindest regards,Mario Soriano

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms. Very comfortable beds and bedding. For some reason the coffee makers at Hilton always leak, but still a very pleasant stay.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Tiara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience! However, I wish there was microwaves in the rooms. I stayed here for my bodybuilding competition, and it was unfortunate that I had to go down to the lobby each time to warm up my meals, but other than that the hotel was a 10 out of 10.
Stayed 4 nights in Nov 2023
Response from General Manager on 24 Nov,2023
Dear Tiara,It is wonderful to know that you had an excellent overall experience with us! Our team is always seeking new ways to improve our facility and the services we offer our guests, so your feedback about a microwave will be shared internally for further consideration. Thank you for your review, and we hope you return soon!Kindest regards,Mario Soriano

6/10 Okay

Olane

Stayed 2 nights in Nov 2023