Lobby sitting area

Reviews of Hotel Arboretum

2 out of 5
Hotel Arboretum
1917 Bladensburg Rd, NE, Washington, DC

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 131 reviews" "
Rating 8 - Good. 32 out of 131 reviews" "
Rating 6 - Okay. 17 out of 131 reviews" "
Rating 4 - Poor. 9 out of 131 reviews" "
Rating 2 - Terrible. 14 out of 131 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, location and Quiet.
Stayed 3 nights in May 2024

8/10 Good

Nidheesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent stay. Food was just okay
Stayed 1 night in May 2024

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowing that I was going to stay in NE DC, my first concern was safety. Hotel Arboretum turned out to be very safe, and I hope they can keep it that way.
Stayed 1 night in May 2024
Response from Customer Service on 26 May,2024
Alexander, thank you for your reassuring feedback. Hotel Arboretum is glad you felt secure during your stay. We remain committed to maintaining a safe environment for all our guests. We look forward to welcoming you back!

6/10 Okay

Jean-Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
far from everything but bus service very good
Stayed 4 nights in May 2024
Response from Customer Service on 25 May,2024
Jean-Yves, thank you for sharing your feedback. It's great to hear the bus service met your needs. While our location didn't fully align with your preferences, we hope you still had a comfortable stay.

6/10 Okay

Sheung

Stayed 2 nights in May 2024
Response from Customer Service on 26 May,2024
We appreciate the feedback, Sheung.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Haren

Liked: Cleanliness, staff & service, property conditions & facilities
As noted above
Stayed 2 nights in May 2024
Response from MJ on 23 May,2024
Thanks for staying with us Glad you had a wonderful stay

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 24 May,2024
Nicky, thanks for the excellent rating! Hotel Arboretum is delighted to see you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the hotel facilities were great, and the staff were always friendly. I would definitely stay here again!
Stayed 4 nights in May 2024
Response from Customer Service on 23 May,2024
Jake, the team at Hotel Arboretum is delighted to hear you enjoyed the facilities and found our team members friendly. We're thrilled you plan to stay with us again!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not the best location. Need transportation when staying there. Overall I had a good experience.
Stayed 1 night in May 2024
Response from Customer Service on 20 May,2024
Virginia,Thank you for sharing your experience at Hotel Arboretum. We're pleased to hear you had a good experience despite the transportation needs. We hope to welcome you back for another stay soon.

8/10 Good

Hideki, Torrance

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 21 May,2024
Hideki, thank you for your positive rating of Hotel Arboretum! We appreciate your feedback and are delighted you had a pleasant experience. We look forward to welcoming you back soon.

10/10 Excellent

Carl

Liked: Amenities, property conditions & facilities
I will definitely be staying at this hotel when we return to DC. Great staff, especially the manager Monique. If I had to say one thing, it would be concerning the broken toaster. Having bagels and bread for toasting and having five people waiting in line because only one side of the toaster works is not good, especially when toasters are not that expensive and can be easily replaced. However, the rate and the staff made up for that technicality.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May,2024
Carl, thank you for your wonderful review of Hotel Arboretum! We're thrilled to hear that you had such a positive experience, especially with our team member Monique. Your feedback regarding the toaster will be looked into. We can't wait to welcome you back on your next trip to DC!

2/10 Terrible

Akshit Senani

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 19 May,2024
We appreciate your feedback, Akshit.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Melicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved that most locations were less than 15 minutes away i came for a HU graduation, went to the mall, went to the museum and all were about 13 to 20 minutes away. nicely located from downtown and all things happening.
Stayed 1 night in May 2024
Response from Customer Service on 16 May,2024
Melicia, it’s wonderful to hear that you enjoyed your stay at Hotel Arboretum. The convenient location is indeed perfect for exploring the city and nearby attractions. We’re thrilled you made the most of your visit and look forward to welcoming you back for more adventures.

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service
rate at a 7.5 overall the staff and cleanliness was very good bring your own hook ups for cell phone and internet no plug ins entry key cards were very sensitive go early to breakfast the food goes fast we chose this hotel because of the price being much lower than closer to the Capitol and sites. I would stay again.
Stayed 3 nights in May 2024
Response from Customer Service on 15 May,2024
Barbara, we're thrilled to know you appreciated the cleanliness of Hotel Arboretum and our dedicated team. We're sorry to hear about the challenges you faced with the technology aspects and the key card, and we'll surely look into those elements for improvement. Your suggestion about breakfast timing is appreciated, and we're glad you found value in choosing us due to our advantageous pricing. We're delighted you are considering a repeat stay and look forward to welcoming you back.

10/10 Excellent

Kerry, Hackettstown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unless you've been there, you don't know what's around your hotel. This is a great hotel for budget-minded travelers. It's clean. The staff are very nice. There's nothing around the hotel that's safely walkable or desirable.
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Kerry, thank you for sharing these helpful insights about Hotel Arboretum. We are thrilled that you were satisfied with our cleanliness and appreciated our friendly team members. We understand your concern about the area surrounding the hotel and thank you for your feedback. We consistently aim to ensure our guests have an enjoyable stay with us. We look forward to welcoming you again in the future.

10/10 Excellent

Briley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and rooms are well kept.
Stayed 1 night in May 2024
Response from Customer Service on 13 May,2024
Briley, it's wonderful to hear your stay at Hotel Arboretum was comfortable. We're thrilled to know our team members were able to meet your expectations, and that you found our rooms to be tidy and inviting. We look forward to your return.

10/10 Excellent

Cathy

Travelled with family
Everything was Great
Stayed 2 nights in May 2024
Response from Customer Service on 13 May,2024
Cathy, we are thrilled to hear that your experience at Hotel Arboretum was a great one. We are committed to providing exceptional service and it's encouraging to know we met that mark during your stay. We hope to welcome you back in the near future.

6/10 Okay

Carrie

Travelled with family
Incorrect information about shuttle service to Union train station.
Stayed 1 night in May 2024
Response from Customer Service on 13 May,2024
Carrie, we regret to hear you encountered some confusion about our shuttle service. We continuously aim to provide clear and accurate information to our guests. Your feedback is vital and we appreciate your comments that will assist us in improving our services. We hope your overall experience with us was still enjoyable.

8/10 Good

Tanya, Mt Vernon

The staff was very polite and helpful during my check in and stay. The rooms are mediocre with non irking outlets in the lamps. The bed was somewhat comfy but the pillows were subpar. The staff working during the morning breakfast was super helpful when they ran out of food within an hour of opening.
Stayed 1 night in May 2024
Response from Customer Service on 13 May,2024
Tanya, it's heartening to know that you appreciated our team's polite and helpful service during your stay at Hotel Arboretum. We're sorry to hear that some aspects of the room didn't fully meet your expectations, and we appreciate your feedback on the electrical outlets and bedding. We'll consider it when making changes in the future. It's great to hear that our morning colleagues were able to assist effectively during breakfast. We hope to welcome you back for an even better stay in the future.

8/10 Good

Saul P

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in May 2024
Response from Customer Service on 12 May,2024
Saul, it's great to see your positive feedback about your recent stay at Hotel Arboretum. We are thrilled you had a wonderful experience. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MJB on 3 May,2024
Thanks for staying with us and having a wonderful stay

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like was. It was right in the Heart of Everything. Even thought they had Breakfast, my Husband crave Dennys that was only 6 minutes away. I would differently come back very convenient to Downtown DC. Thanks for a Great Stay
Stayed 2 nights in Apr 2024
Response from Mike McCarthy on 24 Apr,2024
Shirley - We're looking forward to your return! While Denny's is a great place for breakfast, we're pretty big on our free breakfast, too! Mr. Thomas and the team would enjoy taking care of you. Until then... safe travels!

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Windows dont open much but thats ok
Stayed 2 nights in Apr 2024
Response from MJB on 23 Apr,2024
We sorry it is for safety

2/10 Terrible

JOLANTA, West Palm Beach

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike McCarthy on 24 Apr,2024
Jolanta - we are very sorry you didn't enjoy your stay. If you would please share with us some details as to where we fell short we would like to make things right.

2/10 Terrible

Brooke A

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MJB on 23 Apr,2024
Sorry for your experience we would have loved to make it right

8/10 Good

Nelson

Travelled with family
Liked: Staff & service
Ants
Stayed 2 nights in Apr 2024
Response from MJB on 23 Apr,2024
Sorry for your experience we would have loved to make it right

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff
Stayed 1 night in Apr 2024
Response from MJB on 23 Apr,2024
I am glad you had a wonderful stay

6/10 Okay

maria

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MJB on 23 Apr,2024
Sorry for your experience we would have loved to make it right

8/10 Good

Joseph

Room was clean, staff were attentive, the only down side was breakfast not many choices and need to upgrade quality.
Stayed 1 night in Apr 2024
Response from MJB on 23 Apr,2024
Sorry for your experience we would have loved to make it right

4/10 Poor

Kevin

Watch out if you book through any other site than the hotel . They give you a room near loud mechanical rooms and on street level with no curtains to block out the parking lot lights , absurd. Then just before you get your key they thank you by charging you 20bucks to park and have the audacity to say they are the cheapest in DC. Spend an extra 10 and get a nice hotel
Stayed 1 night in Apr 2024
Response from MJB on 23 Apr,2024
Sorry for your experience we would have loved to make it right

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

2/10 Terrible

Mindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people stay here. A Half Naked family was in the lobby upon my last visit. Guest walking around in socks in the lobby. Oh an no one is never at the front desk.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Sirens blaring!
It was so noisy all night long with sirens and honking. Sometimes the sirens seemed like they were in the hotel they were so loud!
Stayed 1 night in Feb 2020
Response from Hotel Staff on 6 Mar,2020
Thank you for your feedback. We are in a busy, heavily populated area and our hotel being on the corner, is typically pretty quiet. We are sorry this was not the case and your stay was interrupted by outside noise.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and friendly. The hotel was also very clean
Stayed 2 nights in Feb 2020
Response from Hotel Staff on 2 Mar,2020
Thank you for the kind words for our staff and services. We are so glad you had a great stay and look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the rooms were nice. The server for breakfast was very friendly and helpful. I liked having a hot breakfast at the hotel.
Stayed 1 night in Feb 2020
Response from Hotel Staff on 27 Feb,2020
We are pleased to hear that you enjoyed your stay and found the hotel, services and amenities exceeded your expectations. Thank you for the positive feedback. We hope to welcome you again whenever your travels bring you to the area.

2/10 Terrible

Zachary

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Would not recommend.
When we got there, there was only one person at the front desk and already a line of people waiting to check in. It took us an hour to check in. We got interrupted multiple times by people in front of us in line who ended up with incorrect rooms. Once we did check in, we were also given the incorrect room. We were to have the executive suite, but ended up with a room with just two queen beds. However, we were already late for dinner plans with friends because of the late check in, that we did not have time to switch rooms. The reason there was a shortage of rooms, was because they did not have any that were clean.
Stayed 1 night in Feb 2020
Response from Sarah on 21 Feb,2020
As our valued guest, we appreciate your business while in town. We'd like to apologize that this unfortunate and very unexpected delay upon arrival caused you and other guests some inconvenience. We are looking into this further and will make immediate changes to ensure this does not happen again.. Rest assured we are a great hotel with wonderful service, when we make an error we learn from it. Thank you again for writing your review and providing feedback so we can ensure this kind of thing does not happen again.

8/10 Good

Amer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2020
Response from Sarah on 17 Feb,2020
Thank you, we are pleased to hear you enjoyed your stay. We hope to welcome you again whenever your travels bring you to DC.

10/10 Excellent

Shayne, EPHRATA, PA

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Best ever, truly. I have NEVER had a more pleasant experience with a hotel and staff. Everyone so kind, willing to go the extra mile and make it a home away from home. Seriously can not state how impressed I was. Absolutely every and any time we are in the DC/DMV area, we WILL be staying at hotel Arboretum. Don’t even hesitate, book immediately without any doubt. Clean,quiet, comfy beds, STELLAR BREAKFAST, and the best staff you’ll ever meet. Thanks to them for making our trip that much better.
Stayed 2 nights in Feb 2020
Response from Sarah on 11 Feb,2020
We are delighted to read such a glowing review from you, our valued guests. Thank you for the praise and kind words for our team. We genuinely care for our guests well-being and want them to have a pleasant stay. Your feedback shows that we met and exceeded that goal. We look forward to your next visit and stay. Thank you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay
The hotel was very clean and the room was larger than expected. Staff went out of their way to say hello and the breakfast was better than most hotels.
Stayed 1 night in Feb 2020
Response from Hotel Staff on 11 Feb,2020
Thank you for sharing your recent stay with us, we are delighted to hear that the friendly service, good breakfast and overall experience, exceeded your expectations. We hope to welcome you again whenever your travels bring you to DC.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

nile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff nice place...
Stayed 1 night in Jan 2020
Response from Sarah on 23 Jan,2020
Thank you for the kind words for our staff, we are pleased to hear you the service and overall experience met your needs and expectations well. We look forward to welcoming you again whenever your travels bring you to DC

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, nice breakfast, and great service. I would recommend this hotel to friends and family.
Stayed 1 night in Jan 2020
Response from Sarah on 6 Jan,2020
Thank you for being our guests and sharing your kind words with us. We are delighted to hear the customer service exceeded your expectations and welcome the recommendation to others to give us a try. We look forward to your next visit as well.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean rooms, morning breakfast needs help.
The place is clean and well maintained. Rooms were clean, bathrooms were clean, sheets were well fitted. Microwave and Fridge in the room were very helpful. The breakfast in the morning could have been better. The 2 different sausages were too dry. and like microwaved to heat and then just bring them out, The lady serving the breakfast was very good and clean and worked hard. I think the kitchen needs to look into some better options.
Stayed 1 night in Dec 2019
Response from Hotel Staff on 3 Jan,2020
Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and pleased to hear the guestroom and amenities met your needs well. However, please allow us to apologize that the breakfast did not meet your expectations for the food provided. This is an area we are working on so we can ensure that all guests have an enjoyable breakfast, good variety of healthy choices before starting their day.

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous, rooms were clean. The breakfast was good but the quantity could be bettyer
Stayed 2 nights in Dec 2019
Response from Hotel Staff on 1 Jan,2020
Thank you for the kind words for our friendly staff and comfortable hotel. We are so glad you enjoyed your stay and appreciate the feedback. We will continue to work on breakfast and improve upon the quantity prepared based on occupancy. We hope to welcome you again with future stay's when you return to DC.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. .
Stayed 1 night in Dec 2019
Response from Hotel Staff on 17 Dec,2019
We are delighted to hear the friendly customer service made for an enjoyable experience. Thank you. We hope to welcome you again soon.