4/10 Poor
Bobby-Jo, Garden Hill
Travelled with family, Travelled with family and small children
5 Jun,2024
Disliked: Staff & service, amenities, property conditions & facilities
We did not really enjoy our family overnight stay here. The walls are very thin and not soundproofed. My daughter was so excited to use the pool and we were shocked to feel it was WARM water and the ceiling heaters were blasting hot air into the pool room. It was a hot day out and we were looking forward to a refreshing swim. (Not the case!) We asked the staff about it and they told us they didn’t know what was going on but that ‘someone was working on the pool’. The next morning we went to check the pool again to see if it was cooler - nope! Same thing. Even WARMER water and super HOT room like a sauna! We returned to the desk to inquire again and were told by a low-energetic staff member that “I’ll let them know” as he stared at us knowing he was likely not going to be mentioning it to anyone.
The free breakfast was ‘okay’. Can’t really complain when it’s free.
I have to say, the beds were pretty comfy and the rooms were clean.
We tried all afternoon and evening to get the A/C to work. The thermostat will let you set it as low as 19.5 degrees C, but it never got lower than 22.5, and was usually 23/24. I had overheard another guest asking for a fan earlier to the front desk staff, so I finally called down at 10:30pm because we were so hot and laying on top of the covers. I was told there were no fans left. (That tells you something!! If the hotel has no fans left because they’re all being used by other guests whose A/C units clearly weren’t working either).
Bobby-Jo
Stayed 1 night in Jun 2024