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Rating 10 - Excellent. 371 out of 1001 reviews" "
10 - Excellent
371
Rating 8 - Good. 431 out of 1001 reviews" "
8 - Good
431
Rating 6 - Okay. 160 out of 1001 reviews" "
6 - Okay
160
Rating 4 - Poor. 32 out of 1001 reviews" "
4 - Poor
32
Rating 2 - Terrible. 7 out of 1001 reviews" "
2 - Terrible
7
8.6/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Peter, Te Puke
Travelled with partner, Travelled with group
4 May,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff good, helpful but the hotel is in not the best state. It needs an investment on maintenance as it looks very tired in places - bathrooms, bedrooms, restaurant and bar especially.
Peter
Stayed 1 night in Mar 2024
10/10 Excellent
Brenda
Travelled with family
2 May,2024
The property had no elevator as I couldn’t lift my bags up or down the stairs. The room had no cutlery or plates. And you could hear your neighbours. BUT the staff were absolutely amazing!! So friendly and helpful. They made up for my not so good review.
I neede a bed for the night. Clean, quiet - just fine. TV remote batteries were a bit dodgy but I rattled them round and sorted it without bothering the front desk. They hooked me on to the premium wifi for nix :-)
This property is NOT good value. You can stay anywhere in Wellington and get to the airport easily. Book somewhere else. The property is from the 50’s. Furniture is worn. Furniture is broken. Carpets are worn and stained. Window coverings are netting cut with kitchen shears. Beds are soft and uncomfortable. Sheets are cotton and lovely, but bed spreads are polyester and pilled. Because the property is so old, you can hear EVERYTHING. We used 2 white noise apps to sleep. It’s not the staff’s fault that property owner does not care. Staff were just LOVELY. This area is really being developed. I think the owners are waiting for a development offer and therefore paying no attention to this property. DO NOT BOOK.
Melodie
Stayed 1 night in Mar 2024
8/10 Good
Penelope
6 Mar,2024
Penelope
Stayed 3 nights in Mar 2024
6/10 Okay
John
Travelled with partner
4 Mar,2024
Liked: Cleanliness
This is an older hotel that could certainly use some upgrades. It’s close to the airport so the airport shuttle is nice.
John
Stayed 1 night in Mar 2024
8/10 Good
Robyn
Travelled with partner
3 Mar,2024
Liked: Cleanliness, staff & service
The property is quite dated and looks to need a good spruce up.
The restaurant had quite a limited menu. The 3 waiting staff seemed to be a little disorganised, while we were greeted and seated quite quickly. An older lady waited quite a while to be assisted. She ended up taking a seat at a table that had been patially cleared and then seemed to be forgotten about. I enquired on her behalf if someone could please finish clearing her table and give her a menu. The restaurant was not overly busy while we were there. Service was certainly not what I would have hoped for. Wait staff did not look overly well presented.
The reception staff were efficient and very welcoming - nothing was too much trouble.
Robyn
Stayed 1 night in Mar 2024
10/10 Excellent
Giovanna
Business traveller, Travelled with partner
2 Mar,2024
Great staff, clean room, close to the airport
Giovanna
Stayed 1 night in Mar 2024
10/10 Excellent
Kevin
Travelled with partner
1 Mar,2024
Wonderful place
Kevin
Stayed 2 nights in Feb 2024
6/10 Okay
Maureen
25 Feb,2024
Disliked: Property conditions & facilities
Hotel badly in need of updating. Polystyrene tiles on ceiling which i was under impression had been banned everywhere, worn carpets andcalthough everythingvthat youvrequiredcwas there roomscwere just very tired, old fashioned and bland.
Mattresses very of a poor quality or maybe just past there sell by date.
No elevators and extra charge for ground floor room.
Some members of staff very helpful others totally disinterested. No offer made of help with luggage which would have been beneficial especially as i had an injury.
Could be a very nice hotel with an update.
Loved the driver for the shuttle bus to the airport so friendly and helpful. Having a free shuttle to the airport is excellent. The room was a good size and for basics and an overnight stay suited our needs.
Didnt like not having conditioner available for my hair.
Dianne
Stayed 1 night in Feb 2024
8/10 Good
Heather
11 Feb,2024
Liked: Cleanliness, staff & service
Liked: close to shops & supermarket
Helpful staff
Clean
Disliked: noisy 1st. Floor room because next to very noisy staircase
No lift so stairs in constant use
Extra charge for secure wifi
Heather
Stayed 1 night in Feb 2024
10/10 Excellent
Septian, Christchurch
10 Feb,2024
Liked: Cleanliness
Septian
Stayed 2 nights in Feb 2024
4/10 Poor
Philip
9 Feb,2024
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good for proximity to the airport
We had stayed here a year ago & loved it, but with problems with the toilet & tv, not sure we'd stay here again
It is a great location but needs a bit of renovation.
The staff were great and the place as clean as it could be but seems like they are intent on running it into the ground. The swimming pool looks great but "heated" it is not.
Andrew
Stayed 1 night in Feb 2024
10/10 Excellent
Victoria
4 Feb,2024
Liked: Staff & service, amenities
I enjoyed my stay.
Beautiful evening meal, I forgot to thank the chef's for. Please pass on. There was an apology for the wait of the meal, I assured them there was no wait.
Tidy clean facilities of room, comfy bed and quiet room for a great sleep.
Prompt shuttle.
All staff friendly and helpful.
I plan to return.
Thank you.
It was clean and mostly comfortable. It was very warm and there is no air conditioning and no way to have the breeze cool the room down and no fan. There should be a fan in every room. The front desk gave me their fan because all the others were given out. The staff was very nice and friendly.
Didn't stay long as we were taking family to catch a very early but enjoyed our stay at the Brentwood and would like to go back for a little longer as the pool looked very inviting.
The staff were very friendly and helpful. Would come again
Great place to stay when needing the airport the next morning. Free shuttle bus is fantastic. Beds were comfortable and everything necessary for our stay was good. Staff were fantastic-carried our cases up and down the stairs!! Highly recommend this hotel.
A great place close to the airport with a shuttle service.
Linda
Stayed 1 night in Nov 2023
8/10 Good
Lesley
Business traveller
19 Nov,2023
Liked: Cleanliness
The property is close enough to the airport and a lot cheaper than the 'on site' airport hotel.
Lesley
Stayed 1 night in Nov 2023
10/10 Excellent
P
17 Nov,2023
P
Stayed 1 night in Nov 2023
8/10 Good
Lynda
16 Nov,2023
Liked: Cleanliness, staff & service
Perfectly adequate
We stayed a night at the Brentwood recently and were able to leave our car there when we went South for a few days. Excellent service that couldnt be faulted.
The room was a little tired as was the bed but it was adequate for a night and can't beat it for convenience.