West Kensington Holidays

Perfect location for a first time visitor to London. We could walk or take the Tube everywhere. The hotel was new, clean and breakfast had amazing choices. Great service. We also used the train station across the street for the next leg of our trip to Canterbury.

Front desk was very helpful and accommodating. They did not put us in the original room booked but found a room as we booked after the first night. We would stay again. Seeing both rooms some are in better condition than others but they all were clean and spacious for a room in London.

I've never stayed at a hotel where I felt so much like a valued guest. Service is above and beyond. At the end of an 8-night stay, staff made me feel like I was leaving friends behind on our departure day. The hotel itself is in a perfect location between Westminster and Soho in the West End right near Trafalgar Square with both the Embankment and Charing Cross tube stations within easy walking distance. The decor is charming and oozes with history in line with the Scotland Yard theming. Their hidden speakeasy is a gem offering cocktails and jazz music a couple nights a week, as well as the 40 Elephants bar which we frequented a couple times for a nightcap and upscale snacks. We also loved our courtyard-facing room which was small but still felt luxurious, efficient, and filled with perfect touches. We loved having bedside outlets, a Nespresso machine with pods replenished daily, a cooling drawer kept stocked with both spring and sparkling water, a towel-warming rack, a bidet, and super-thick robes and slippers. The bed was supportive but cloud-like with a very warm (sometimes too warm) fluffy duvet. The water pressure in the shower with both rain head and hand-held wand was amazing. We returned to the room most nights to find chocolates waiting on our nightstands with a fresh fruit bowl also delivered to our breakfast table several times. I can say without exaggeration that the Great Scotland Yard hotel exceeded my expectations in multiple ways.

Ample bedding for our family of four. Facilities are like new and attractive. Staff were helpful and friendly.