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Rating 10 - Excellent. 399 out of 585 reviews" "
10 - Excellent
399
Rating 8 - Good. 124 out of 585 reviews" "
8 - Good
124
Rating 6 - Okay. 36 out of 585 reviews" "
6 - Okay
36
Rating 4 - Poor. 14 out of 585 reviews" "
4 - Poor
14
Rating 2 - Terrible. 12 out of 585 reviews" "
2 - Terrible
12
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Jola
10 May,2024
Liked: Cleanliness, staff & service
Only disappointed with the fact that we were not aware or were informed at booking that the hot tub is not available due to maintenance/upgrades.
Jola
Stayed 1 night in May 2024
Response from Reservation Manager on 10 May,2024
Hello, Thank you for your feedback. We are so sorry to cause you disappointment regarding the unavailability of our hot tub. We do not currently have the hot tub marketed on third party sites as showing available, and unfortunately that is the only option we had to update these third party booking sites. On our direct website, guests booking reservations will see a banner on the screen advising the unavailability of the hot tub, and in email confirmations from the hotel this information is communicated. With third party booking websites, we cannot post messages about these types of situations and only have the option to remove the hot tub as an available amenity. Good news is, the hot tub renovation is slated to be wrapped up early June and so please come back for a future visit and enjoy the newly renovated space on the rooftop. Thank you so much for your understanding and feedback!
The spa was closed and the breakfast was not complementary room was small
John
Stayed 2 nights in Apr 2024
Response from JP Travis on 15 Apr,2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your input as it helps us improve our services for all our guests.We apologize for any inconvenience caused by the closure of our hot tub during your stay. Please note that the hot tub is not being advertised on Expedia where you booked your reservation, but we understand how this could have affected your experience.Regarding breakfast, we want to clarify that our property does not include complimentary breakfast. On Expedia its advertised as "Breakfast Available." We apologize if there was any confusion about this.We also regret any dissatisfaction with the size of your room. We strive to provide comfortable accommodations for all our guests, and we appreciate your feedback on this matter.
My husband and I love this hotel and try and stay when the prices are reasonable. It is so convenient for walking to all the stores, restaurants and pubs. The best feature is the rooftop hot tub when it’s working. I was really looking forward to the hot tub on our recent visit but was so disappointed to find out it has been out of service for awhile. I will definitely call and ask if it’s available before booking our next trip.
Ellen
Stayed 1 night in Mar 2024
Response from JP Travis on 2 Apr,2024
Hello, Thank you for taking time to provide us with your feedback. We are so sorry about your disappointment regarding the hot tub. Good news is, the city has approved the building permit and the work is in progress. We anticipate the renovation to be completed in about 4-6 weeks. Please call our central reservations team for your next visit and we can verify everything is in working order. We cant wait to welcome you back! Thank you for your understanding and return patronage!
Loved this hotel. Took the train in and arrived early in the morning, called the hotel to see if we could leave our luggage while until check-in and they happily said our room was ready. The hotel was beautifully decorated for the holidays and the room was very nice. Will definitely stay again on my next trip to Whitefish
Marisha
Stayed 2 nights in Nov 2023
Response from JP Travis on 2 Feb,2024
Hello, Thank you for providing us with your feedback. We are so happy to know you enjoyed your stay with us! We hope to welcome you back for a future visit sometime soon!
10/10 Excellent
Krystal
21 Dec,2023
Krystal
Stayed 2 nights in Dec 2023
Response from JP Travis on 22 Dec,2023
Thank you for taking time to provide your feedback. We hope to welcome you back for a future stay sometime soon!
The only thing I didn’t like was the rooms were so small .
Susan
Stayed 3 nights in Jun 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback! We are so happy to know you enjoyed your stay. In the future, call us directly in our Reservations department and we would be happy to review the room types and explore large room options. Our sister property, the Lodge at Whitefish Lake offers two and three bedroom condos and several suites with separate bedrooms. We hope to welcome you back for a future visit sometime soon!
10/10 Excellent
JENNIFER
15 Sept,2023
JENNIFER
Stayed 1 night in Sep 2023
Response from JP Travis on 27 Oct,2023
Hi Richard, Thank you for your feedback. We are so happy to know you enjoyed your stay and hope to welcome you back sometime soon for another visit.
Thank you for your feedback! We are so happy to know you've enjoyed your stay with us. We hope to welcome you back for a future stay sometime soon!
6/10 Okay
Allison
24 Aug,2023
Liked: Cleanliness, staff & service
Allison
Stayed 1 night in Aug 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback. We hope you enjoyed your stay. If you encountered any issues, please feel free to contact the hotel directly to address these. We hope to welcome you back for a future visit sometime soon!
Thank you for your feedback. If you encountered an issue during your stay, please contact us directly, and we would be happy to discuss the details. I hope we have a future opportunity to serve you during a future stay. Thank you!
Thank you for your feedback. We hope you enjoyed your stay, but if you encountered any issues with the hotel, please contact us directly to address the situation.
10/10 Excellent
Ryan
13 Jul,2023
Ryan
Stayed 1 night in Jul 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback! We are so happy to know you've enjoyed your stay with us. We hope to welcome you back for a future stay sometime soon!
The staff was very friendly. Quiet, clean hotel. Walking distance to everything.
Tonya
Stayed 3 nights in May 2023
Response from JP Travis on 18 Jul,2023
Thank you for your feedback! We look forward to welcoming you for a future stay!
6/10 Okay
Sharon
Travelled with family
19 Jun,2023
Liked: Staff & service, room comfort
The photos on the website and description of rooms and amenities do not truly depict what is there. The hotel was so short-staffed that they could not offer all rooms. The restaurant was good but very small. The staff was very nice.
Sharon
Stayed 3 nights in Jun 2023
Response from JP Travis on 18 Jul,2023
We value your feedback and hope you enjoyed your stay during our peak summer season while we worked to meet our guests expectations during an extra busy time. Thank you for sharing your experience. We hope to welcome you back for a future stay.
I did not like that when I show up in my room there is bloody garbage on the counter, and there was blood in the sink. Also the other room that I had booked for other people had construction material in the room so they had to get moved.
Scott
Stayed 1 night in Jun 2023
Response from JP Travis on 18 Jun,2023
Thank you for sharing this feedback! I am so sorry to hear of your experience. Thank you for working with our front desk to ensure we could rectify this situation. We hope to welcome you back for a future stay!
Very nicely appointed hotel, friendly staff, perfect location for walking in Whitefish.
Clifford
Stayed 3 nights in Mar 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.
10/10 Excellent
Anthony
27 Feb,2023
Anthony
Stayed 2 nights in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.
10/10 Excellent
Mark
21 Feb,2023
Mark
Stayed 3 nights in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.
6/10 Okay
Jeanne
Travelled with family
19 Feb,2023
Liked: Cleanliness, staff & service
Room on second floor near elevator was super loud after quiet hours. I think folks sitting in couches were not too loud but walls thin. Morning with skiers super loud too
Jeanne
Stayed 1 night in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We apologize for the noise level. We hope to serve you again in the future.
The stay was good. Have noticed walls are not very well insulated for sound. Secondly breakfast was not to a standard I would expect and have recipes from other 4star restaurants. Eggs seemed to have been from a carton, bacon was just microwaved. And the fried potatoes were just frozen reheated.
I did enjoy the room set up and cleanliness of the room. Also bathroom set up was good.