Lobby sitting area

Reviews of The Firebrand Hotel

4 out of 5
The Firebrand Hotel
650 E. 3rd Street, Whitefish, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 399 out of 585 reviews" "
Rating 8 - Good. 124 out of 585 reviews" "
Rating 6 - Okay. 36 out of 585 reviews" "
Rating 4 - Poor. 14 out of 585 reviews" "
Rating 2 - Terrible. 12 out of 585 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jola

Liked: Cleanliness, staff & service
Only disappointed with the fact that we were not aware or were informed at booking that the hot tub is not available due to maintenance/upgrades.
Stayed 1 night in May 2024
Response from Reservation Manager on 10 May,2024
Hello, Thank you for your feedback. We are so sorry to cause you disappointment regarding the unavailability of our hot tub. We do not currently have the hot tub marketed on third party sites as showing available, and unfortunately that is the only option we had to update these third party booking sites. On our direct website, guests booking reservations will see a banner on the screen advising the unavailability of the hot tub, and in email confirmations from the hotel this information is communicated. With third party booking websites, we cannot post messages about these types of situations and only have the option to remove the hot tub as an available amenity. Good news is, the hot tub renovation is slated to be wrapped up early June and so please come back for a future visit and enjoy the newly renovated space on the rooftop. Thank you so much for your understanding and feedback!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was closed and the breakfast was not complementary room was small
Stayed 2 nights in Apr 2024
Response from JP Travis on 15 Apr,2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your input as it helps us improve our services for all our guests.We apologize for any inconvenience caused by the closure of our hot tub during your stay. Please note that the hot tub is not being advertised on Expedia where you booked your reservation, but we understand how this could have affected your experience.Regarding breakfast, we want to clarify that our property does not include complimentary breakfast. On Expedia its advertised as "Breakfast Available." We apologize if there was any confusion about this.We also regret any dissatisfaction with the size of your room. We strive to provide comfortable accommodations for all our guests, and we appreciate your feedback on this matter.

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I love this hotel and try and stay when the prices are reasonable. It is so convenient for walking to all the stores, restaurants and pubs. The best feature is the rooftop hot tub when it’s working. I was really looking forward to the hot tub on our recent visit but was so disappointed to find out it has been out of service for awhile. I will definitely call and ask if it’s available before booking our next trip.
Stayed 1 night in Mar 2024
Response from JP Travis on 2 Apr,2024
Hello, Thank you for taking time to provide us with your feedback. We are so sorry about your disappointment regarding the hot tub. Good news is, the city has approved the building permit and the work is in progress. We anticipate the renovation to be completed in about 4-6 weeks. Please call our central reservations team for your next visit and we can verify everything is in working order. We cant wait to welcome you back! Thank you for your understanding and return patronage!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP Travis on 26 Mar,2024
Thank you for sharing your feedback with us! We are happy to know you've enjoyed your visit and hope to welcome you back sometime soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated within town
Stayed 3 nights in Feb 2024
Response from JP Travis on 21 Feb,2024
Thank you for taking time to provide us with your feedback! We hope you enjoyed your stay!

6/10 Okay

kimberley

Stayed 1 night in Feb 2024
Response from JP Travis on 26 Mar,2024
Thank you for sharing your feedback!

10/10 Excellent

BECKY, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP Travis on 2 Feb,2024
Thank you for sharing your feedback with us. We are happy to know that you enjoyed your visit and hope to welcome you back for a future visit soon!

10/10 Excellent

Jonathan Klemm

Stayed 2 nights in Jan 2024
Response from JP Travis on 2 Feb,2024
Thank you for your feedback. We are happy to hear that you enjoyed your visit and hope to welcome you back for a future visit soon!

10/10 Excellent

Marisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Took the train in and arrived early in the morning, called the hotel to see if we could leave our luggage while until check-in and they happily said our room was ready. The hotel was beautifully decorated for the holidays and the room was very nice. Will definitely stay again on my next trip to Whitefish
Stayed 2 nights in Nov 2023
Response from JP Travis on 2 Feb,2024
Hello, Thank you for providing us with your feedback. We are so happy to know you enjoyed your stay with us! We hope to welcome you back for a future visit sometime soon!

10/10 Excellent

Krystal

Stayed 2 nights in Dec 2023
Response from JP Travis on 22 Dec,2023
Thank you for taking time to provide your feedback. We hope to welcome you back for a future stay sometime soon!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very nicely decorated, friendly staff, live music, great coffee. Only negative, the food wasn't great.
Stayed 3 nights in Nov 2023
Response from JP Travis on 22 Dec,2023
Thank you for taking time to provide your feedback. We hope to welcome you back for a future stay sometime soon!

10/10 Excellent

Jacquelin

Stayed 1 night in Nov 2023
Response from JP Travis on 22 Dec,2023
Thank you for taking time to provide your feedback. We hope to welcome you back for a future stay sometime soon!

10/10 Excellent

Richard

Stayed 4 nights in Oct 2023
Response from JP Travis on 27 Oct,2023
Hi Richard, Thank you for your feedback. We are so happy to know you enjoyed your stay and hope to welcome you back sometime soon for another visit.

10/10 Excellent

Andree

Excellent!
It was great!!!
Stayed 2 nights in Sep 2023
Response from JP Travis on 3 Oct,2023
Thank you for your feedback! We are so happy to know that you had a great visit with us. We hope to welcome you back for a future stay sometime soon!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback! We are so happy to know you enjoyed your stay. We hope to welcome you back for a future visit sometime soon!

8/10 Good

Susan, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the rooms were so small .
Stayed 3 nights in Jun 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback! We are so happy to know you enjoyed your stay. In the future, call us directly in our Reservations department and we would be happy to review the room types and explore large room options. Our sister property, the Lodge at Whitefish Lake offers two and three bedroom condos and several suites with separate bedrooms. We hope to welcome you back for a future visit sometime soon!

10/10 Excellent

JENNIFER

Stayed 1 night in Sep 2023
Response from JP Travis on 27 Oct,2023
Hi Richard, Thank you for your feedback. We are so happy to know you enjoyed your stay and hope to welcome you back sometime soon for another visit.

6/10 Okay

Henry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback! We hope you enjoyed your stay and we hope to welcome you back for a future visit sometime soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JP Travis on 3 Oct,2023
Thank you for your feedback! We are so happy to know that you enjoyed your visit with us. We hope to welcome you back for a future stay sometime soon!

10/10 Excellent

michael, Boerne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback! We are so happy to know you enjoyed your stay. We hope to welcome you back for a future visit sometime soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback! We are so happy to know you've enjoyed your stay with us. We hope to welcome you back for a future stay sometime soon!

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback. We hope you enjoyed your stay. If you encountered any issues, please feel free to contact the hotel directly to address these. We hope to welcome you back for a future visit sometime soon!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback! We are so happy to know you've enjoyed your stay with us. We hope to welcome you back for a future stay sometime soon!

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JP Travis on 20 Sept,2023
Thank you for your feedback. If you encountered an issue during your stay, please contact us directly, and we would be happy to discuss the details. I hope we have a future opportunity to serve you during a future stay. Thank you!

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback. We hope you enjoyed your stay, but if you encountered any issues with the hotel, please contact us directly to address the situation.

10/10 Excellent

Ryan

Stayed 1 night in Jul 2023
Response from JP Travis on 5 Sept,2023
Thank you for your feedback! We are so happy to know you've enjoyed your stay with us. We hope to welcome you back for a future stay sometime soon!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will be back
The staff was very friendly. Quiet, clean hotel. Walking distance to everything.
Stayed 3 nights in May 2023
Response from JP Travis on 18 Jul,2023
Thank you for your feedback! We look forward to welcoming you for a future stay!

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service, room comfort
The photos on the website and description of rooms and amenities do not truly depict what is there. The hotel was so short-staffed that they could not offer all rooms. The restaurant was good but very small. The staff was very nice.
Stayed 3 nights in Jun 2023
Response from JP Travis on 18 Jul,2023
We value your feedback and hope you enjoyed your stay during our peak summer season while we worked to meet our guests expectations during an extra busy time. Thank you for sharing your experience. We hope to welcome you back for a future stay.

6/10 Okay

Brad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023

4/10 Poor

Reese

Stayed 1 night in Jun 2023

10/10 Excellent

Ida

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Pet friendly. Welcoming bar.
Stayed 2 nights in Jun 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

2/10 Terrible

Scott

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like that when I show up in my room there is bloody garbage on the counter, and there was blood in the sink. Also the other room that I had booked for other people had construction material in the room so they had to get moved.
Stayed 1 night in Jun 2023
Response from JP Travis on 18 Jun,2023
Thank you for sharing this feedback! I am so sorry to hear of your experience. Thank you for working with our front desk to ensure we could rectify this situation. We hope to welcome you back for a future stay!

10/10 Excellent

Terry

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great location! Easy waking to everything downtown Whitefish. Will be back!
Stayed 2 nights in Jun 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
I loved it was so close to dining and shopping in Whitefish. Also a great surprise to listen to an awesome little band during happy hour.
Stayed 1 night in May 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place. Second time here and can't wait to go back.
Stayed 3 nights in May 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property within driving of the national park, fishing, and hiking. Great town with a cool vibe...would stay again.
Stayed 1 night in May 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from JP Travis on 18 Jun,2023
Thank you for your feedback! We hope to welcome you back for a future stay!

10/10 Excellent

Sjaane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great Place to Stay in the middle of everything
It Was OK - Given the Chain Hotels are charging up the Oiseaux, At least here you get a Clean fresh room every night.
Stayed 2 nights in Mar 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.

10/10 Excellent

Clifford

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nicely appointed hotel, friendly staff, perfect location for walking in Whitefish.
Stayed 3 nights in Mar 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.

10/10 Excellent

Anthony

Stayed 2 nights in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.

10/10 Excellent

Mark

Stayed 3 nights in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We hope to serve you again in the future.

6/10 Okay

Jeanne

Travelled with family
Liked: Cleanliness, staff & service
Room on second floor near elevator was super loud after quiet hours. I think folks sitting in couches were not too loud but walls thin. Morning with skiers super loud too
Stayed 1 night in Feb 2023
Response from JP Travis on 14 Apr,2023
Thank you for your recent stay and feedback. We apologize for the noise level. We hope to serve you again in the future.

10/10 Excellent

keith, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but room for improvement
The stay was good. Have noticed walls are not very well insulated for sound. Secondly breakfast was not to a standard I would expect and have recipes from other 4star restaurants. Eggs seemed to have been from a carton, bacon was just microwaved. And the fried potatoes were just frozen reheated. I did enjoy the room set up and cleanliness of the room. Also bathroom set up was good.
Stayed 2 nights in Jan 2023

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Jan 2023

10/10 Excellent

Maddie

Stayed 1 night in Jan 2023