Exterior
Check availability

Reviews of Homewood Suites by Hilton Wichita Falls

3 out of 5
Homewood Suites by Hilton Wichita Falls
2675 Plaza Pkwy, Wichita Falls, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 514 out of 757 reviews" "
Rating 8 - Good. 159 out of 757 reviews" "
Rating 6 - Okay. 46 out of 757 reviews" "
Rating 4 - Poor. 21 out of 757 reviews" "
Rating 2 - Terrible. 17 out of 757 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 2 nights in May 2024

2/10 Terrible

Taryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot properly review the physical attributes of this hotel as I did not have an opportunity to stay at the hotel. What I can speak to is the booking process and customer service. I booked this hotel because of its proximity to the college I was visiting with my daughter. However after being delayed (stuck on a plane) for 9 hours my card was charged for the stay. However when I arrived at the hotel at 11 pm I was told that my reservation was cancelled despite it being paid for. So at 11 pm myself and my teenage daughter had to find another hotel. To make matters worst, they said to me I would get my refund in 3 business days. However as I reside outside the United States, my refund took almost two weeks
Stayed 2 nights in Apr 2024
Response from Tyler on 10 May,2024
Unfortunately, the credit card that you booked with was declining for the full stay amount and the number on file with Expedia was not a complete number and we could not contact you to get this sorted before arrival. Your reservation was cancelled, because hotel policy states we cannot keep a reservation without a valid form of payment for the entire stay. We do hope you will try us again in the future.

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler on 10 May,2024
Glad you were happy with your stay, hope to see you again!

2/10 Terrible

yael

Stayed 1 night in Mar 2024
Response from Tyler on 10 May,2024
I apologize that you did not enjoy your stay with us, I do hope you will give us another chance in the future.

4/10 Poor

Mary

Disliked: Property conditions & facilities
Pool was 0.001° above freezing and the hot tub was out of order. Send my kids there with the wife to swim for a day. Totally disappointed.
Stayed 1 night in Mar 2024
Response from Tyler on 10 May,2024
I apologize that you did not enjoy your stay with us, I do hope you will give us another chance in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Mar 2024
Response from Tyler on 10 May,2024
Glad you were happy with your stay, hope to see you again!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler on 10 May,2024
Glad you were happy with your stay, hope to see you again!

10/10 Excellent

Sarah J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
We had my 13 year old daughter's birthday party here. I was able to decorate the room, which was great! The one bedroom suite was perfect and very spacious. Staff accommodated us with all requests, and were kind to let us have a late check-out.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Disliked: Property conditions & facilities
Door to our room was propped open. We did not stay afterwards as they did not have any additional rooms. Very unsafe as the room was next to the stairwell
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Stayed 1 night in Feb 2024
Response from Tyler on 10 May,2024
Glad you were happy with your stay, hope to see you again!

8/10 Good

Krystlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time for my birthday. The only complaint we had was the beds werent that great besides that everything was top notch! Great experience we will come back for sure!
Stayed 1 night in Jan 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is in need of renovations and upgrades.
Stayed 3 nights in Jan 2024

8/10 Good

Diana

Stayed 1 night in Dec 2023

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Staff & service
While the staff was very nice, the condition of the property was just ok. The room was outdated and needed to be deep cleaned. When I woke up in the morning I found ants crawling on my tube of toothpaste. It served its purpose for one night, but I probably will just stay at one of the neighboring properties next time.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 2 nights in Nov 2023

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but over priced for condition
The staff is super friendly. We loved that they give you water. My only complaint is I know it’s an older hotel but the wall paper is peeling off the wall. You can tell It’s pretty outdated it feels like you’re staying in an old hotel for sure. The pillows are not comfortable at all. I just think the price should be adjusted because I could have paid $20 more and stayed at a much nicer hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Stayed 3 nights in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, efficient, and knowledgeable.
Stayed 1 night in Oct 2023

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked the Presidential Suite, because it said in the title of the room that it was a fireplace suite, but once we arrived and checked in, we were told that the gas was turned off to the fireplace. This was literally the only reason we chose this hotel at all, let alone such an expensive room. It may not have been winter yet, but was in the low 50’s, and seemed like a good day for a fireplace. The fact is, if the gas was turned off, it simply shouldn’t have been marketed as having a fireplace!
Stayed 1 night in Oct 2023

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just was what I needed
Stayed 1 night in Sep 2023

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel for a quick overnight trip. The suite was nice, bed comfortable and breakfast good. We would definitely stay here again if coming in.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great amenities and really nice furnished rooms. Very spacious and pretty clean. A little dusty in certain areas but nothing awful. I would stay here again if I visited the area.
Stayed 1 night in Sep 2023

6/10 Okay

Jessica

Travelled with family
Liked: Property conditions & facilities, room comfort
Definitely not superb!
When we got there the front desk staff were manning the phones, while also training and checking people in. We were not greater upon arrival but filed in behind another guest who had yet to b greeted. Eventually the person training looked up and announced she was busy training and would help us when she was done with the task at hand. Finally, the guest in front of me was addressed but the staff had a hard time understanding what the guest needed. The guest was making it very clear however, the staff was not comprehending the request. I intervened with a date and they moved on from there. When it was my turn to check in the staff was friendly but incompetent over basic tasks. We got to our room to find one of the keys was not correctly programmed. Luckily one was so we went in. Upon entry we noticed one of the lamps didn’t work 1/2 the time. Tightening the bulb didn’t work to fix the problem. The garbage disposal did not work nor dis the dishwasher. The hotel was nice but definitely not 9 out of 10 for the price. We will not b coming back.
Stayed 1 night in Aug 2023

6/10 Okay

Chris, B.A.F.B.

Liked: Staff & service
The staff was excellent and courteous. The building was a little concerning. Had cracks in the wall in my room, I could also hear above me whoever was above me. Great Staff
Stayed 5 nights in Jul 2023

8/10 Good

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

Andres T

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Jul 2023

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right next to a lake that can be fished, basically 10 steps from our parked car. The pool was open and the kids swam. The front desk staff was very attentive and courteous! The suites are 2 rooms and very large. The mattresses were worn and caused us a back ache. That was our only although major minus point.
Stayed 1 night in Jun 2023

10/10 Excellent

Inessa

Liked: Cleanliness, staff & service, property conditions & facilities
It feels like the best area in town. Nice walk around the Sikes Lake, safe and beautiful after many hours of driving. The hotel bed was comfortable, even the furniture was a bit outdated, but I liked the bed better than in Tru or Home2 next door.
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This room was exactly what we needed. So much functional space. Everyone was very comfortable.
Stayed 1 night in Jun 2023

2/10 Terrible

fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First floor corner room was very noisy . People coming and going with doors slamming. Could not sleep just got up early and left . Worthless!
Stayed 1 night in May 2023

10/10 Excellent

Kaycila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations, nice suites, nice water pressure!
Stayed 1 night in May 2023

10/10 Excellent

Tamra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We would stay again!
Stayed 1 night in May 2023

10/10 Excellent

william, Spur

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent area
Stayed 1 night in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view around the hotel is attractive, the staff were friendly, the breakfast was fine, and the room was clean with all the features we wanted. A nearby mall had a restaurant with tasty food we were able to eat outside in a patio.
Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area with a great walking path around the water right behind the hotel. Breakfast was disappointing for this chain.
Stayed 1 night in Apr 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is very nice and clean. Parking was easy for us and the pond next to the property is very pretty and walkable. The only thing that disappointed us was you aren’t able to log into streaming accounts on the TV.
Stayed 2 nights in Mar 2023

10/10 Excellent

Angela

Stayed 2 nights in Mar 2023

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Oooold… the heat made awful noise … also de fridge, we had to disconnect… no vent in bathroom and a leaking… it really feels old
Stayed 1 night in Mar 2023

8/10 Good

Barbara, Llano

Stayed 1 night in Mar 2023

8/10 Good

Ricky

Travelled with partner
Liked: Staff & service, amenities
Staff was wonderful, breakfast is great. Bathroom in our suite needs updated and goo cleaning. Room showed a lot of wear and tear.
Stayed 1 night in Feb 2023

10/10 Excellent

HAROLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023