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"personal must be more professionnel"

"The room was spacious, but the services of the front desk staff were very unkind. We requested a deposit for the amount of more than the room cost upon check-in. The cancellation procedure was not carried out at the time of check-out, and we were informed that it would be cancelled in a month. The room was spacious,but it was very dark because there was not enough light. I don't want to go again."

"This hotel is 4 floors of a high-rise building that is also home to another hotel, offices and retail. There is only one elevator that serves this hotel. Very inconvenient and scary. The lobby is disconnected from the elevator which is in a wind tunnel. The toilet did not flush and had to change rooms. Do not stay here. I felt unsafe and uncomfortable."