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Reviews of Mercure York Fairfield Manor Hotel

4 out of 5
Mercure York Fairfield Manor Hotel
Shipton Road, York, England

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1001 reviews" "
Rating 8 - Good. 417 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Travelled with group
Liked: Staff & service
This was for an overnight stay whilst visiting York. I did anticipate that the Mercure Fairfield Manor Hotel would be a slight upgrade from your everyday Premier Inn but was slightly dissappointed with the condition of our hotel room/bathroom. The furniture was antiquated & worn, the toilet handle was hanging off & the bath tap was constantly dripping. The thermostat on the wall for temperature regulation was not working correctly so it was either very cold or stiflingly hot & the radiator was actually turned off when we first arrived. We were also placed in a room that was right next to where the working staff would wheel large bins past us which made for noisy early morning/evening! On a positive note, the breakfast was ample & well attended by the friendly culinary members of staff.
Stayed 1 night in Apr 2024
Response from Team Mercure York on 19 Apr,2024
Dear Guest,Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in.Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.Please be assured that the point you raised has been addressed and taken on board by the management team, we will definitely look at amendments to our service delivery.Please accept my apologies again and i hope that this hasn't put you off a return stay with us again.Best Regards,Team Mercure York

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from Reception on 18 Apr,2024
Dear Ian, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Sid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good locationand although it offered the opportunity to use a local health club facilities on site would be an improvement. The staff were very helpful and all very polite and had smiley faces. We had breakfast and evening meal in the hotel for all 5 days. I woykd suggest the the dining room seemed a bit chilly as the air conditioning was on. The food was all very good with plenty of choice all cooked to a good standard. We took advantage of the 2 courses for £18 evening meal but there was some confusion when we paid the bill which i had to question as some meals gadnt been charged at the correct rate(£36 for 2 people) I think it was because some food was in the offer some was not. The old system they had where all food was in the offer but certain foods had an additional cost( eg steak) the staff said was more straight forward. Having said the the food bill was sorted to our satisfaction. We really enjoyed our stay and will definitly return and consider Mercure hotels for future breaks
Stayed 5 nights in Apr 2024
Response from Reception on 10 Apr,2024
Dear Guest,We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure York

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfy, had everything you need for a stay. Staff were helpful and friendly. Just needs a little tlc in some areas
Stayed 2 nights in Apr 2024
Response from Reception on 5 Apr,2024
Dear Kennedy, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Bernard

Stayed 1 night in Mar 2024
Response from Reception on 17 Apr,2024
Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Frea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Loved the little touches in the room, e.g. Earl Grey Tea, coffee machine, bottled water, fluffy towels, comfortable mattress. It was these little touches around food and drinks which would make me recommend staying here.
Stayed 1 night in Mar 2024
Response from Reception on 27 Mar,2024
Dear guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

4/10 Poor

Brian

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Paid £320 for a 2 night stay. Room was very dated and hasnt been upgraded for a very long time ( decor suggest 1980s ) staff not helpful at desk, I asked if she had info on bus services to city centre, she replied thats not her job and that id have to go online and google it
Stayed 2 nights in Mar 2024
Response from Reception on 2 Apr,2024
Dear Brian,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation and breakfast, but couldn’t turn down radiator, room thermostat didn’t seem to work. Had to turn radiator off at valve (room 204).
Stayed 1 night in Mar 2024
Response from Team Mercure York on 14 Mar,2024
Dear Barry,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Good

Brendan

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Reception on 22 Feb,2024
Dear Brendan, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Garry Turnbull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 2 Feb,2024
Dear Garry, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 22 Jan,2024
Hello, Kevin Thank you for your review. We are hoping to see you again. Kind regards, Reception

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff.
Stayed 1 night in Jan 2024
Response from Team Mercure York on 17 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back soon again.Sincerely,Team Mercure York

10/10 Excellent

Susan

Travelled with family
Stayed 1 night in Jan 2024
Response from Reception on 13 Jan,2024
Hello, SusanThankyou for taking time to leave us a lovely review.We hope to see you againKind regards, Reception

8/10 Good

Richard

Stayed 2 nights in Dec 2023
Response from Reception on 22 Dec,2023
Hello, Richard Thank you for your review.We are glad you had a good stay with us. we will try our best to sort any issues caused.Thank you, Reception

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 16 Dec,2023
Hello, Peta Thank you for your wonderful review.I am very glad that you enjoyed your stay.Kind regards, Reception

2/10 Terrible

Craig

Stayed 1 night in Dec 2023
Response from Reception on 16 Dec,2023
Hello, Craig Thank you for your review.We are sorry for any inconvenienced caused. We will try our best to solve all the issues.Kind regards, Reception

8/10 Good

Alan

Stayed 1 night in Dec 2023
Response from Reception on 15 Dec,2023
Hello, Alan Thank you for your review.Thank you, Reception

10/10 Excellent

Nick

Stayed 1 night in Dec 2023
Response from Reception on 15 Dec,2023
Hello, Nick Thank you for your review.We are sorry for any inconvenienced caused.We will try our best to solve these issues.Thank you, Reception

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely friendly, pleasant and helpful.
Stayed 2 nights in Dec 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Good

Jordan

Stayed 2 nights in Dec 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Good

Steve

Stayed 2 nights in Dec 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

6/10 Okay

Gavin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cant fault the hotel itself but on several occasions my wife and i were (in our opinion) deliberately over charged every time we ordered food or short changed ar the bar! This was always by the evening staff and im not sure if this is there way of bumping up their wages.
Stayed 1 night in Nov 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review Kind regards

8/10 Good

Carl

Travelled with partner
Clean and comfortable, good value for the price
Stayed 1 night in Dec 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

8/10 Good

j

Stayed 1 night in Dec 2023
Response from Reception on 11 Dec,2023
Thankyou for taking time to leave us a review we hope to see you again soonKind regards

2/10 Terrible

Krista

Stayed 1 night in Nov 2023
Response from Team Mercure York on 17 Dec,2023
Dear Krista ,Thank you for taking the time to rate your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Good

Sue

Stayed 3 nights in Nov 2023
Response from Team Mercure York on 19 Nov,2023
Dear Sue,Thank you for taking your time to give us such a great rating about your recent stay with us, it is always a pleasure to receive such great feedback. We do hope that you will choose to stay with us again in the future and make it a 10/10 stay!Kind Regards,

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Recent short notice stay at this hotel. We were warned about the work going in the bar/restaurant area. Good points were friendly and helpful staff and decent quality food. The breakfast was being served in what looked like a meeting room and was typical full English hotel breakfast, but perfectly fine. We ordered room service in the evening using their app. Food was delivered quickly and hot. Really good quality, if a little pricey. The hotel is also in a useful location with attractive grounds and plenty of parking. WiFi was fast and easy to connect to. The main downside, however, was the standard of the room and the general decor of the communal areas. The room was well below the standard of a 4 star hotel and the bathroom very tired - the sticker on the heated towel rail stating it had failed electrical inspection was particularly unimpressive. Toilet didn't flush very well and the sink was very slow to drain. Overall, not a terrible stay by any means but difficult to recommend in its current state. Does look as if the company is starting to modernise, however and it is in a good location for the north side of York
Stayed 2 nights in Nov 2023
Response from Reception Team on 11 Nov,2023
Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mini break
Overall a very pleasant stay. It is a shame that the renovations are impinging in the lounge etc. One small thought, attention to the beverages in the room. We had 2 teabags/coffee/sugar,for a 2 people/2 night stay. Reception helped us out.
Stayed 2 nights in Oct 2023
Response from Team Mercure York on 3 Nov,2023
Dear Guest,Thank you for taking the time to leave such a positive review about your stay here with us, we love to hear all your feedback when you stay with us. We do apologise about the renovations going on resulting in limiting the seating areas, I will be sure to pass on your comments about the supply of tea/coffee left in the rooms.We do hope that you will choose to stay with us again soon.Kind Regards,

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Mercure York on 31 Oct,2023
Dear Peter,Thank you for taking the time to leave such a wonderful rating about your recent stay with us, we are so pleased to hear that you had a 10/10 stay. We do hope to see you again in the future.Kind Regards,

8/10 Good

Andy

Stayed 1 night in Oct 2023
Response from Team Mercure York on 30 Oct,2023
Dear Andy,Thank you for taking the time to leave such a great rating about your recent stay here with us. We do hope that you will choose to stay with us again in the future for a 10/10 experience. Kind Regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Team Mercure York on 29 Oct,2023
Dear Ian,Thank you for taking the time to leave such a great score about your recent stay with us, we do hope that you will stay with us again soon so we can make it a 10/10 stay!Kind Regards,

8/10 Good

Paul

Stayed 2 nights in Oct 2023
Response from Team Mercure York on 23 Oct,2023
Dear Paul,Thank you for rating us 8/10, we do hope that we can welcome you back to stay again in the future for a 10/10 stay.Kind Regards,

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Mercure York on 17 Oct,2023
Dear Tom,Thank you for taking the time to leave such a lovely review, we appreciate your positive feedback. Here at Mercure York, our aim is to ensure all of our guests have a memorable and wonderful experience, I will be sure to pass on you comments to our team to ensure that our team is given the encouragement to ensure our staff give out the best experience for everyone. We do hope that we will see you again in the future. Kind Regards, Team Mercure York

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with our dog
The best front of house person, really friendly and helpful. We had our dog with us and there were snakcs and water in reception.
Stayed 1 night in Oct 2023
Response from Team Mercure York on 16 Oct,2023
Dear Lindsey,Thank you for taking the time to leave such a lovely review, we appreciate your positive feedback. Here at Mercure York, our aim is to ensure all of our guests have a memorable and wonderful experience, I will be sure to pass on you comments to our team to ensure that our team is given the encouragement to ensure our staff give out the best experience for everyone. We do hope that we will see you again in the future. Kind Regards, Team Mercure York

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 3rd stay here. We've stayed in the centre of the city before but most places are small. The rooms here are spacious and quiet. There is a footpath that takes you across fields and along the river, straight into the city. It takes about an hour. The walk is part of our routine as we really enjoy it. There is also a bus stop straight outside the hotel. We have never caught it before, but on our first night we had a table booked at a restaurant in the city. We waited at the stop but the bus didnt arrive. We went back to the hotel and the friendly man behind the desk advised us to use the park and ride, about a 10 minute walk down the road. It was perfect. We'll definitely stay again. Thank you. (Review by Kerry, David's wife).
Stayed 2 nights in Oct 2023
Response from Team Mercure York on 14 Oct,2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from Reception on 3 Oct,2023
Thankyou for taking time to leave us a lovely review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and roomy
Nice stay. Clean, roomy and pleasant. Pillows were hard, but I think this is not really a big deal for most.
Stayed 2 nights in Sep 2023
Response from Team Mercure York on 25 Sept,2023
Hello,Thank you for taking the time to leave feedback for your recent stay with us. Here at Mercure York, we strive to ensure that all guests have a superior stay. We do hope to welcome you back to stay again in the future.Kind Regards,

6/10 Okay

Shahid

Travelled with family
Friendly staff at reception, good cleanliness. Poor quality breakfast, sitting area too short, people queuing in to go for breakfast.
Stayed 1 night in Sep 2023
Response from Team Mercure York on 23 Sept,2023
Hello Shahid,Thank you for taking the time to leave a review about your recent stay here with us at Mercure Fairfield Manor, we appreciate your comments. I do apologise about the breakfast seating and the quality of breakfast, our main priority is guest satisfaction, we will take your comments onboard to ensure our standards reach the top quality. We do hope to see you again in the future to stay with us again.Kind Regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Generally good. We had a room with a broken toilet seat, and we were moved to another room straight away by a very helpful young woman in reception. Unfortunately, the new room had a bathroom fan that was incredibly noisy, but we didn't want another move. The Wi-Fi service is fairly poor, but this is a difficult problem in hotels as people sit in their rooms streaming video on the likes of Netflix - adding more capacity just means they now stream at 4K quality, and your connection is still maxed out. They tried to help by giving us access to the conference wifi network, but it wasn't much better. Breakfast was of really good quality, though they seemed very understaffed. Every time we came down in the morning, there weren't staff there as they appeared to be running around having to deal with something. I hate to raise this thing with management at the time as it just ends up with them coming down on staff and telling them to be more visible rather than addressing the problems they're being pulled away to fix. The car park could benefit from just a minimum of lighting. It was so dark when we parked it was hard to see where I was parking the car, and I was quite nervous walking from the car to the hotel. Apart from that, the rooms were clean and well-serviced, the beds and bathroom were clean, and the shower had plenty of hot water at good pressure. The communal areas were well-kept. The service was great.
Stayed 3 nights in Sep 2023
Response from Team Mercure York on 23 Sept,2023
Dear Mike,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from Ush on 12 Sept,2023
Hi Michael,Thank you for rating us 10/10. We are over the moon :) Hope to see you again in the future :)Best Regards,Ush

8/10 Good

Martin

Stayed 1 night in Sep 2023
Response from Ush on 12 Sept,2023
Hi Martin,Thank you so much for taking your time to leave us your review on your recent stay with us at Mercure York Fairfield Hotel. We hope to welcome you again and give you a 10/10 experience in the future :)Best Regards,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on 30 Aug,2023
Hello Julie,Thank you for your rating, we hope to see you again in the future and make it a 5/5 stay.Kind Regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Reception on 21 Aug,2023
Thankyou so much for your amazing review, we look forward to your visit again, Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Perfectly situated. Staff friendly and helpful. Had to pay on check-in. room looked a bit dated, but was clean and comfortable. Would stay again.
Stayed 3 nights in Jul 2023
Response from Reception on 5 Aug,2023
Hello,Thank you for taking the time to leave such a lovely review, we are pleased to hear that you enjoyed your stay.We look forward to welcoming you back to stay with us in the future.Kind Regards,

8/10 Good

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel just outside York
Great check in experience and communications with reception by telephone before I arrived as I was running very late. Great to be able to talk to someone and not get an endless set of options and pre-recorded messages. I couldn't get into the restaurant as I was late but there's a good selection of bar meals and drinks and the bar staff were very friendly and quick to serve. This is not a new hotel but everywhere was clean. Very good size room with traditional bathroom with shower over tub and a very comfortable bed giving great sleep followed by a very fresh full breakfast. The hotel offers good stable wifi and will be somewhere I visit again for work in York.
Stayed 1 night in Jul 2023
Response from Team Mercure York on 4 Aug,2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Team Mercure York

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t get taxi not for lack if reception staff trying. Scott gave us a lift at york races which was a wonderful gesture
Stayed 1 night in Jul 2023
Response from Reception on 30 Jul,2023
Hello Peter, Thank you for taking the time to leave a review about your recent stay here with us. We are pleased to hear that we were able to help you out when you were unable to get a taxi. We do hope we will see you again in the future.

4/10 Poor

James

Stayed 1 night in Jul 2023
Response from Team Mercure York on 27 Jul,2023
Dear JamesThank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

6/10 Okay

edwin

Travelled with family
Fit for purpose but with nothing outstanding or special. Stayed for one night and gave no issues or complaints except for overpriced rooms.
Stayed 1 night in Jul 2023
Response from Team Mercure York on 25 Jul,2023
Dear Edwin,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York

8/10 Good

Nicola

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Easy check in. Comfortable beds. Didn’t spend a lot of time at the hotel as we arrived there pretty late at night then we were out all day at our sons graduation the next day. Bathrooms need updating but everything is there that you need just a little tired. Didn’t have breakfast as it was expensive and we don’t eat cooked breakfast so £17pp was a bit steep for a coffee and croissant, no option for just continental breakfast. All in all a very pleasant stay
Stayed 2 nights in Jul 2023
Response from Reception on 23 Jul,2023
Hello Nicola,Thank you for taking the time to leave such a lovely review about your stay here with us, we appreciate your comments. We are pleased to hear that you had a comfortable nights sleep and found check in easy, I do apologise about there not being any other options for breakfast, we will take your comments on board to see where we can improve on our services. Thank you

6/10 Okay

Mandy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location and quick access from A1. Big car park which was free and a bonus. Decent size rooms, but we were given an occupied room at first which was concerning, the guests / occupiers clothes and toiletries were all around the room. The second room we were given really needed a good tidy up, big dark stains on carpet, shower handle kept falling off. These are all easily fixed. Carpets easily clean. Not sure why they hadn’t addressed these issues ?? Good restaurant and bar. Great breakfast. Good amenities down stairs. Staff were very courteous and helpful. Nice hotel, great access but some rooms could do with a really good tidy up - I paid just under £400 for a Friday & Saturday night stay. Would have expected significantly better standards for that price.
Stayed 2 nights in Jun 2023
Response from Team Mercure York on 19 Jul,2023
Dear Guest,Thank you for taking the time to share your feedback about your experience, we appreciate all the feedback provided by our guests as it allows us to monitor and improve the areas we may be falling short in.Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.Please be assured that the point you raised has been addressed and taken on board by the management team, we will definitely look at amendments to our service delivery.Please accept my apologies again and i hope that this hasn't put you off a return stay with us again.Best Regards,