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"The staff are so helpful. For my second night, they upgraded me to a second floor room with a beautiful view. Breakfast was good and fruit was always available. They always offered tea, as well. Fun experience."

"We enjoyed staying at this beautiful boutique hotel on lake Erhai. The room was great w a nice view of the lake, comfortable bed and great shower. Breakfast buffet was excellent. The staff was very nice. Would definitely come here again."

"This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel. "

"Great modern hotel. Spacious room w comfortable bed. Wonderful breakfast buffet. Very friendly staff and great service. Jessica at the reception desk went out of her way to make us feel welcome, as did the other staff members.The hotel is close to the train ststion, an additional plus if you want to travel to other Yunnan areas."

"great view and large room. "

"The hotel gives me a great experience in China. all employees are friendly and make an effort to solve the problems. Also, the place is immaculate and tidy, and I can rest comfortably. However, It would be more perfect if the hotel improved its English skills. After all, even though it was a business trip, my first China trip was successful. Thank you."

"Very friendly and professional staff. Clean, big and comfortable room. Plenty of retail and F&B options nearby. "

"Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out."

"The hotel is beautiful and the service is perfect. Great breakfast bad coffe ( in China tea is better). But excellent cappuccinos at the lobby. "