The hotel was nice but we were charged for something we weren't told before. We arrived and were told that they had a spa and that if we wanted to use the jacuzzi of the hotel, we should let them know in advance. The next day, we said we wanted to do it and they confirmed we could use it. To our surprise, when the bill arrived we had to pay CHF 40 to use the bathtub, and we told the reception that we were not informed about this (in the check in, nor by the person who booked it, nor anywhere in the room there was this info). She just shrugged and said "it's a paid service". We were really disappointed as we wouldn't use it for this price, specially when there were 4 saunas that were free.
Additionally, our train was late and we didn't make it to our dinner reservation on the day we arrived and even though I wrote an email explaining the situation, the receptionist made us feel really bad about it, even though it was not our fault.