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Reviews of Zhang Jiajie Zhijue Art Hotel

3.5 out of 5
Zhang Jiajie Zhijue Art Hotel
No. 27 West Guanli Road, Central Bus Station,Yong Ding District, Zhangjiajie, Hunan

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

SoloJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for two nights after four nights up in Wulingyuan, very friendly staff, spoke enough English to provide guidance and suggestions. They helped me with my Tianmen Mt. itinerary, path suggestion, and transportation. Room is very cozy and neat, provides toothbrush, comb, shower cap, body wash and shampoo where many places in China don't supply. I just wish the room can be warmer during the winter.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really I liked this place a lot. Nothing bad. Excellent 👌
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
The place can be tricky to find. The heater in the room really takes some time to work; I was freezing for quite a while. The staff is really helpful. It was a decent stay and value for money.
Stayed 1 night in Dec 2018

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA +++
Wonderful Hotel, close to bus station and restaurants.
Stayed 1 night in Nov 2018
Response from Aguest house for the art of planting on 23 Nov,2018
Thank you for your comments and wish you all the best inyour next trip.

10/10 Excellent

June

Liked: Cleanliness, staff & service, room comfort
A great hideaway from the city!
It was a very quaint boutique apartment with a very minimalistic vibe. It is very worth the money.
Stayed 1 night in Nov 2018
Response from Aguest house for the art of planting on 23 Nov,2018
Thank you for your comments and look foreard to your vist again. Wish you all the best vin your next trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute lobby and outdoor area. Staff very helpful with finding local attractions.
Stayed 3 nights in Aug 2018
Response from Jing Li on 15 Aug,2018
Dear Guest Thank you for you good review.That`s so kind of you. Looking forwars to meet you again. Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff members really take pride in serving you and making sure you get the best service available. They coordinated both tours we took to the National Forest and the Famous Glass Bridge. We really enjoyed the hospitality they gave us. Great place to stay and close to everything. Thank you!
Stayed 2 nights in Jul 2018
Response from Zhi Jue Art Hotel on 18 Jul,2018
That`s so kind of you to share you tour with us. Hopelly to meet you again. Best Wishes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator!
Stayed 1 night in May 2018
Response from Jiang on 7 Jun,2018
Dear Guest, Thanks for your comment. We have taken it into consideration. Hope it will be achieved in the near future. Have a good time! Best Regards

8/10 Good

Konstantin

Liked: Cleanliness, property conditions & facilities
A simple hotel with a good location
This is a very simple place but within a walking distance to the bus station (if you plan to travel to the Z (...) National Forest park. The receptionist was very friendly and spoke English. Overall, your will a good value for this inexpensive place.
Stayed 2 nights in May 2018
Response from Claire on 25 May,2018
Dear guest, thanks for your comment,we looking forward to see you again, and provide good service for you ! Have a nice day !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Clean hotel with small rooms near Tianmen Mountain. Even though the area around is not as developed, the hotel staff is incredibly helpful. Highly recommend
Response from Jiang on 9 May,2018
Thanks for your comments! It is our pleasure to be helpful!

10/10 Excellent

kai, california, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and staff are very freindly. They explain to us how to get in the theme park. What are the easiest way to get there. They have free laundry on the rooftop with free soap. I will definitely recommend this place for budget travellers.
Stayed 5 nights in Apr 2018
Response from Jiang on 7 May,2018
Thanks! It is our pleasure to be helpful!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again!
Incredible Staff!! We only stayed one night, but they were very welcoming on arrival, and helpful. we spoke chinese but they appeared to speak a fair amount of English. When we were ready to leave we were able to leave our bags during the day - we got back later than expected and needed to book a cab to wulingyuan, one of the staff called a friend who was a driver and arranged this for us for a fair price. Incredible! It's about a 10 minute walk from the train station, off the main road a bit but easy enough to get to. Easy to get to the Tianmen mountain cable car by foot - 15 minutes' walk or so. hotel is quite modern and nice - bathrooms have classic shower over toilet setup, but that should be expected. room was small but had a nice feel to it.
Response from Jiang on 7 May,2018
Thanks! It is our pleasure to be helpful!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and excellent staff
One of the hotel manager "Alex" could speak excellent English. He helped us planned our local trip and helped us buying our tickets in advance.
Stayed 1 night in Apr 2018
Response from Jiang on 7 May,2018
Thanks! It is our pleasure to be helpful!

8/10 Good

Doug, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Zhangjiajie
Difficult to find, but the staff were very welcoming and helpful. Great value for the price! Excellent recommendations for siting seeing, Tianmen Mountain was a highlight of our trip to China!
Stayed 1 night in Mar 2018
Response from Jiang on 7 May,2018
Thanks! It is our pleasure to be helpful!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean, nice location, friendly staff, super comfy beds. Loved the place!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
La calidez y genuino interes en ayudar al huesped, pasamos unas vacaciones maravillosas
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

HOI TENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

oleg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отвратительно, это называть отелем нельзя
Отель больше напоминает студенческое общежитие, только с меньшими удобствами. Пять этажей, без лифта и отделки стен. Туалет, раковина, душ в одном месте. С душа вода льется на бочок и раковину. Комната очень маленькая. Шумно, слышно сильно как самолёты садятся. Персонал тупой и не отзывчивый.
Response from Jiang on 30 May,2018
Dear Guest, I know what makes you so mad. You had two reservations, but you did not check in for the first order . We sent message to you but you did answer nothing. So we had to reserve the room for you because you had paid. However, when you checked in for your second reservation, you required us to pay back the money of your first reservation or compensated by dinner. We refused your requirement and explained the situation that we had reserved the room for you and sent message to you but you answered nothing, and if we returned the money back, it would lead us to a loss. We had kept our words to reserve the room for you, but you still threatened us with a nagtive feedback. We also feel bad about it! And we also do not hope you delete your nagtive feedback. We just want to explain the whole thing. Tanks for reading. Best Regards

8/10 Good

YOO HEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 위치가 조금 찾기가 힘들어요. 택시 기사들이 잘 모르더라구요. 그것빼곤 좋아요. 걸어서 기차역까지 대략 20분정도 걸려요. 천문산을 가신다면 추천합니다.
Response from Jiang on 7 May,2018
Thanks for your comments! Have a good time in China!

6/10 Okay

FABRICIO, Campinas

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Tianmen Mountain
The location is very good if you want to visit Tianmen Mountain but is no so beautiful. The staff is wonderful!!! They help us at all and can speak English.
Stayed 1 night in Feb 2018
Response from Manager of The Art Hotel on 18 Mar,2018
Thanks for your compliment! Your satisfaction is our greatest motivation.

10/10 Excellent

Witoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Bon rapport qualité prix. Et avec le chauffage !!!
Bien placé à 20 min à pied du téléphérique et 15 min en voiture de l'aéroport. Chambre spacieuse avec chauffage. Nous n'avons pas pu avoir de petit déjeuner car nous avons quitté l'hôtel à 06:30. Bon conseil à la réception. Accueil mitigé.
Stayed 1 night in Nov 2017

10/10 Excellent

YI-SAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
漂亮的青旅
這間的青旅非常漂亮 很有品味 但地址應該要標示更清楚些
Stayed 1 night in Aug 2017
谢谢您de好评，祝您开心！植觉也会越做越好！期待下次更美好的遇见！