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Reviews of Zhangjiajie MINI Inn

2.5 out of 5
Zhangjiajie MINI Inn
A15 Pengjiapu Community, Guanliping Street, Yongding District, Zhangjiajie, Hunan

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 26 reviews" "
Rating 8 - Good. 12 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was my stop between the airport and the park. It is very conveniently located to both the airport (10 minutes by taxi) and the cable car stop for Tianmen Mountain (10 minutes walking or 3 by taxi). It was comfortable, clean, and far enough away from the road to avoid loud noises. The staff also helped me to solve a booking issue at no extra charge.
Stayed 1 night in Apr 2021

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance to the bus terminal. Checked in at 1am and had to check out at 4am but the staff were responsive on all occasions. Only comment was the toilet drainage has a slight smell of sewage and bring a toothbrush as it is not provided.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and only issue was trying to figure out how to set the air conditioner to produce heat. I like how quiet the street is but during winter, it is really cold, so do make sure you have some thermal wear when you go to bed.
Stayed 1 night in Jan 2019

8/10 Good

Carys, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with extremely helpful staff.
This hotel was basic but very clean and comfortable. The staff were pleasant and extremely helpful, especially in advising us on planning our itinerary. The hotel was conviently placed with access to the local bus station and cable car.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Walking distance from bus terminal. Near the apartments are some local eats. Friendly owners. Comfortable and modern room. Value for money.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay!
Value for money stay in ZJJ. Owners are friendly and spoke English as well. Room is modern and comfortable. Wifi works well. Walking distance to the bus terminal. Highly recommend!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location. Within walking distance to the Tianmenshan Cableway. Also within walking distance to bus station where you can catch the bus to Wulingyuan (Zhangjiajie National Park). Many restaurants nearby. Honest and friendly owner who is able to speak English and communicate though email. He recommended a great restaurant and massage spa nearby.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to main attractions
Check in was quick and easy. The room was small, but it was perfect for two people. It was close to the main park as well as Tianmen mountain. The staff were super friendly and helpful in assisting us in getting to the different parks.
Stayed 5 nights in May 2018

8/10 Good

Carissa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accomodation with great staff
This hotel is not fancy but is clean and in easy walking distance to the bus station, train station and cable car station for Tianmen mountain. The front desk staff/owner is very helpful and speaks English,. He was able to give us great recommendations on catching buses, hiking ideas, and places to eat. I would definatly return!
Stayed 3 nights in Apr 2018

8/10 Good

dom nam, Okinawa, Japan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great Service
The customer service at this hotel was unbelievably helpful. From the first night I arrived I had trouble. The ATMs did not take my card so the owner assisted with a PayPal transfer so I had money. When my plane was cancelled and I had to stay an additional two nights, they assisted me at the airport and found a place for me to stay since their hotel was booked. I have never received such great customer service. The bus station is within 15 minutes walking distance, depending upon which direction your room faces, you get view of Tianmen Mountain, and there are a good selection of restaurants to eat at. some staff member spoke English. In the morning, the street in front of the hotel had pop up restaurants that served delicious Chinese soups and steamed buns.
Stayed 2 nights in Aug 2017

8/10 Good

Chiu Family, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with nice triple bed room
The hotel staff were very nice. Big bath towels were provided together with the small hand towels. They were helpful to provide an extra pillow on request and were also helpful to resolve the problem with the TV reception. The beds were comfortable. We stayed in room 206 which had a view of the school next door. It was not too noisy, although we could occasionally hear airplanes fly by. There was some construction going on nearby but we did not hear any noise from our room. There was sufficient hot water for all 3 of us to shower although the sink tap took a minute to warm up the water. No undesirable smells from the bathroom. There were quite a few stalls selling breakfast in the nearby alleys so we didn't have to go far to have breakfast. Hotel staff gave us a map of the area to find our way around.
Stayed 2 nights in Nov 2017

4/10 Poor

RR, TEXAS

Disliked: Staff & service, property conditions & facilities, room comfort
ROUND TRIP PICKUP
ROUND TRIP IS STATED AS 40 YUAN. NOT SO, WAS TOLD 50 FOR ONE WAY-I SETTLED FOR 2O, BUT CHARGED 50 FOR THE RETURN TO THE AIRPORT. 70 YUAN TOTAL INSTEAD OF 40 YUANS. I REQUESTED A CERTAIN TIME FOR THE MORNING RETURN TO THE AIRPORT THE DAY BEFORE AND THE NEXT MORNING ATTHE LOBBY WAS TOLD THAT I HAD NOT ASKED FOR THAT TIME SLOT AND EITHER WAIT OR HURRY BEFORE THE NEXT CLIENT.
Stayed 3 nights in Oct 2017
Response from cozy on 13 Nov,2017
The first day we told you 40rmb is only for one way, and the website says is wrong information, we only charge you 20rmb at that moment as the website showed, because we think that is our fault, and we change that information immediately. the day before you go to the airport you just ask the front desk what time is the best time to go to the airport, you didn't ask for the car send you to there, because you disagree the price of the pick up service so we thought you may will take a taxi by yourself. and the other guest booked the car later, so the timing you need is not available. we explain you twice and try to arrange another time send you to the airport (we even wake up at 5am to manage it), and we also explained that before 6am the cost will be 50rmb for drop you off to the airport. that is the policy not a decisions. we charge all the guests the same price and you agreed the price. actully 50 rmb is a fair price in the early morning otherwise you will take a taxi by yourself right?The first day we told you 40rmb is only for one way, and the website says is wrong information, we only charge you 20rmb at that moment as the website showed, because we think that is our fault, and we change that information immediately. the day before you go to the airport you just ask the front desk what time is the best time to go to the airport, you didn't ask for the car send you to there, because you disagree the price of the pick up service so we thought you may will take a taxi by yourself. and the other guest booked the car later, so the timing you need is not available. we explain you twice and try to arrange another time send you to the airport (we even wake up at 5am to manage it), and we also explained that before 6am the cost will be 50rmb for drop you off to the airport. that is the policy not a decisions. we charge all the guests the same price and

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel room
Great room. Only downside for the private room is that the shower is in the same space as the toilet, but this seems typical for hostels in the country. Highly recommend this hostel.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização, o atendimento. Vale ressaltar que não tem elevador.
Stayed 1 night in Nov 2019

6/10 Okay

K.K

Liked: Cleanliness
Disliked: Staff & service
リーズナブルでロケーションが良い。ただ、二人いたスタッフの接客はあまりいいとは思えなかった。
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Really affordable and simple standard. Located in local area and close to airport and buss station.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

広州からの中国南方航空便の到着が遅れたため、午前２時着陸。その夜は他のホテルに泊まり、翌朝ホテルに行き予約書を見せるとCP検索でやっと私の予約を確認されました。その日の到着予定客を把握していない（中国では当たり前のようですが）やはり印象としては悪くなります。英語を理解するスタッフがいなかった。スマホで翻訳して対応された。外国人を相手にしなくても中国人観光客を相手にすればよいのかこの頃英語が通じにくくなっている印象があります。以前は必死で英語を学ばれていましたが。２泊しましたが、トイレ掃除がされていませんでした。やはりちゃんとしてもらいたいと思います。
Stayed 3 nights in Jun 2019

8/10 Good

WING TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
コストパフォーマンスが良い。
Stayed 1 night in Feb 2019

10/10 Excellent

CN, Taipei City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台接待人員真誠親切, 推薦我們道地的早餐店。睡床舒適, 環境整潔。距離機場車程不遠, 是搭班機抵達/離開張家界的住宿好選擇。
Stayed 1 night in Oct 2018

8/10 Good

mami, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切
従業員さんがみんなやさしくて親切でした。バス乗り場に近くて便利。部屋は広くはないが清潔で快適でした。また利用したいです。
Stayed 2 nights in Oct 2017

8/10 Good

Nuria

Liked: Staff & service, property conditions & facilities, room comfort
Muy buena relación calidad precio
Me he alojado una noche en este hostel. Por el precio pagado (20€), la calidad es muy buena. El personal habla inglés y es muy amable. Nos recomendaron un buen restaurante para cenar

10/10 Excellent

Aiko, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホステル街にある可愛い宿
一泊二日の弾丸旅行で使用しました。ホテルからケーブルカー入口や張家界駅、バス停も近く夜も迷わずホテルに帰れました。ご夫婦で経営されてるようでしたが、どちらも親切丁寧に教えてくださり感謝しています！また泊まりたいホテルの一つです。
Stayed 1 night in Mar 2018

8/10 Good

60Kg, 千葉市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
改築したようで設備が新しい。 洗面台の照明が意外と明るい。 張家界の駅やバスターミナルから徒歩で１０分くらい。
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was convenient because it is near Temple Mountain cable car station, central bus terminal. I thought hotel staff were very kind. They carefully responded to my request. スタッフは英語が話せます。
Stayed 3 nights in Sep 2017

8/10 Good

Benz, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客棧位置位於張家界市區鄰近天門山索道站 及張家界汽車站 ，對自由行旅客非常方便，性價比高
客棧在午夜時分安排汽車到機場接我們到酒店，服務非常貼心。 客棧負責人在旅遊交通問題上及景點購票問題上的指導非常詳盡， 十分感謝他們的卓越服務，令我在張家界的旅程十分愉快。
Stayed 1 night in Sep 2017