8/10 Good
Manoj
Travelled with family
30 May,2024
Liked: Cleanliness, amenities
I had elderly parents with me. It was a nightmare getting assistance from the parking lot to the hotel. Nobody in the airport parking knew how to reach the entrance. We ended up driving around twice and my 85 & 92 year-old parents finally walking and pushing luggage through crowded trolley-filled elevators trying to reach. I booked a room for THREE, there were 2 beds, 2 cups, 2 towels, 2 tea bags and 1 water cup. The check-in clerk asked me to go to the room first and check if they needed to add a spare bed instead of arranging a third bed before checking us in. There was barely enough room for 2 plus one extra cot, room 402 is DEFINITELY not suited for 3 in spite of the premium price. It seems like I should have had some VIP amenities, but I was told nothing as to what they were. The staff is slow and inefficient, except for one room service guy who was the single person responsible for every room amenity for the entire hotel, resulting in delays in fetching the cot & towels. I had a hard time getting clear answers regarding paid wheelchair services to reach the departures the next morning. There was a different person at the desk each time I called. I got a free 15-minute foot reflexology massage which was nice. The room is modern and very-well appointed with high-end finishes. But for the $120 I paid, and don't even know what I was supposed to get for my money. Overall, I would recommend that guests ask questions to know exactly what you are paying for.
Manoj
Stayed 1 night in May 2024