6/10 Okay
tanya
Travelled with family
31 May,2024
Disliked: Staff & service
My family was disappointed in the coldness shown by a few employees. Our first night stay in NY was here and it wasn't very pleasant. The beds are not good, my son and I woke up with horrible backaches. It was also the smallest hotel room bathroom I've been to. They offer free shampoo/conditioner and the conditioner bottle is a hard plastic that makes it nearly impossible to squeeze or get the conditioner out. You can also hear everything in the rooms next to yours, every time someone opens a door down the hallway you can hear it. The parking is so expensive. We stayed for 24 hours and 2 extra hours but they charged us for two full days, not the two extra hours. For 26 hours of parking, we paid $170 !!! It is a very overpriced hotel with a sub-mediocre quality experience.
tanya
Stayed 1 night in May 2024