4/10 Poor
janelle
Travelled with family and small children
1 Jun,2024
Disliked: Cleanliness
We got the japanese style room and were given a shower. However, the hot water is not hot even though you turn it all the way. The room is dusty especially the curtains, the window screen and some dust on the furniture. The bedroom itself is so hot too!
On our first night, we ask if they will set up the futon bed but it is so hard for the staff to understand what i am saying due to limited english speaking. So we ended up setting our own futon bed. The futon were on the thinner side so be prepared to get a back ache a little bit.
The dining (dinner/breakfast) is so packed and very busy so you have to line up for the food and drinks.
The staff are fast to replenished the food and the seat arrangement are easy to get.
Our second night, the room was clean, there were two men came to our room to set up our futon bed in a nicer way. I requested a cooling fan but the front desk didn’t understand me again and hang up the phone :-(.
The good thing in here was the onsen that you can relax. They also have a massage services that open at 3pm for 14500 yen you can get a 2 hr massage.
janelle
Stayed 2 nights in May 2024