2/10 Terrible
Gil
28 May,2024
Disliked: Staff & service, amenities, property conditions & facilities
I reserved a room at your Palm Springs resort this past Sunday for one night for the first time, and my experience was horrendous, I reserved a king bed room, when I entered the room after checkin it was a two double bed room, when I called the front desk and asked why I was given a different room? When I reserved a king bed room? I was told that I have been upgraded, I never asked to be upgraded, I wanted the room that was reserved and the conversation with the person at the front desk was combative, eventually I was moved to the initial room I reserved (8214) The issue with the room, the toilet was wobbly when sitting on it, the room was poor and run down.
I ordered a breakfast burrito on Monday May 27, 2024, the ingredients felt modified, it was absolutely disgusting, my dog wouldn't even eat it and so I returned.
To sum it up, this resort was one of the worst experiences I have ever had
Gil
Stayed 1 night in May 2024