4/10 Poor
Jennifer, Spokane Valley
Travelled with group
31 May,2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this property four times now and though it is not the newest property it is in a great location and has always been very clean. I should start by saying the staff is really friendly and they were helpful when I reported that there were cockroaches in my room. They got me moved to the room directly below where the following morning I got to listen to them cleaning / killing cockroaches above me. I was really nice about it and kept it quiet but I think people should know that this hotel has a bug issue. In addition to that in both of my rooms there were issues. In my first room the electric blinds didn't work and in my second room the shower didn't drain properly and filled up with water which almost leaked all over the floor when I showered (this is not a bathtub, just a walk in shower). I found hair in both bathrooms when I first arrived but I cleaned both of my rooms without saying anything. I also never reported the mechanical issues. Normally I wouldn't even leave a review. I would just never stay there again (and I won't) but after some thought I think other people deserve to know that this hotel has really gone down hill as far as maintenance, cleanliness and bug control.
Jennifer
Stayed 3 nights in May 2024