Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Omni Shoreham Hotel

4 out of 5
Omni Shoreham Hotel
2500 Calvert St Nw, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 783 out of 1291 reviews" "
Rating 8 - Good. 250 out of 1291 reviews" "
Rating 6 - Okay. 119 out of 1291 reviews" "
Rating 4 - Poor. 66 out of 1291 reviews" "
Rating 2 - Terrible. 73 out of 1291 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Enough
Stayed 2 nights in May 2024
Response from sophie on 16 May,2024
Thank you so much for your rating, we are extremely happy to see that you had a great experience. Please make sure to visit us again. Sincerely,

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other the dated style, everything about the Shoreham was excellent, in particular the helpful staff and the nice heated pool.
Stayed 4 nights in May 2024
Response from sophie on 16 May,2024
Thank you so much for your kind feedback. We are very proud of our Team and we will make sure to share your comments with them.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, old world elegant hotel. Stunning lobby and modern room with vintage feel.
Stayed 1 night in May 2024
Response from sophie on 16 May,2024
Thank you Sherri for your review. We hope to see you back soon. Regards,

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from sophie on 16 May,2024
Thank you Jennifer for your review, please accept our apologies if your stay was not entirely to your satisfaction. We hope that you will give us a second chance. Sincerely

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from sophie on 16 May,2024
Thank you Michelle, we are pleased to see that you enjoyed your time with us, away from home. We really appreciate you.Regards,

4/10 Poor

Shoreh

Travelled with partner
Disliked: Amenities
While we appreciated the historic value of the hotel and even though the common areas are well taken care of, the rooms and the facilities within the room were in dire need of an upgrade and attention. We ended up switching rooms three times. The first one was next to a very loud boiler room and the fume in the hallway was unbearable. The second room smelled so bad that we could not breathe. We think a pet had an accident on the carpet. The last room’s AC was broken but we just ran out of energy to move and thankfully the weather became cooler. I have been to other Omnis and have loved those every time but this experience will make me think twice before I decide based on the brand name and past experience!
Stayed 3 nights in May 2024
Response from Alton Bailey- Guest Relations Manager on 12 May,2024
Dear Shoreh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham, I would like to formally apologize for your recent experience. At the Shoreham, we take pride in caring for our guests and we will ensure to target the areas that need improvement so that you and future guests do not repeat this experience. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Alton Bailey- Guest Relations Manager on 12 May,2024
Dear Shoreh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in May 2024
Response from Michael on 10 May,2024
Hello Lesly, Thank you for completing the survey, we are very happy to see that you enjoyed your stay with us.If I can be of any assistance to you, please let me know. Have a great day!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We really enjoyed our stay at the Omni Shoreham. A special thanks to Tulu who went above and beyond to help us. All of the door staff were friendly and helpful. Great facilities and great location.
Stayed 3 nights in May 2024
Response from Michael on 10 May,2024
Hello Julie, Thanks for completing the survey, we are very happy to see that you enjoyed your stay with us, thanks for your kind words, it will be celebrated with the Tulu and the team!.Hope to see you again.

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Feb 2024
Response from sophie on 8 May,2024
Dear Arthur, thank you so much for your feedback. They are very important to us. We hope to see you back soon.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty. A bit old though but nice
Stayed 1 night in May 2024
Response from Michael on 10 May,2024
Hello Joshua, Thanks for completing the survey, we are very happy to see that you enjoyed your stay with us.Thanks for the nice rate!Hope to see you again.

10/10 Excellent

Ihsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful
Stayed 1 night in Feb 2024

6/10 Okay

Judith

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overpriced and the front desk staff and some restaurant staff were less than impressive. I wouldn't choose this property again.
Stayed 4 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 5 May,2024
Dear Wanda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham Hotel, I would like to apologize for your experience. We will be conducting the necessary training for my team so that you and future guest do not have this experience. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 5 May,2024
Hello Kimberly,Thank you for your kind review. It helps to motivate and inspire our team to continue providing excellent service to you and future guests. We hope to see you again soon.Kindest Regards

6/10 Okay

Marianne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is clearly an old hotel that went through some updating. The lobby is a typical convention hotel entrance. There seemed to be only one elevator working. It took me two days to get the thermostat adjusted, and the air conditioning sounds like a plane taking off. They charge $4.95 per day for wifi which is ridiculous in this date and age. They remove the charge if one becomes a "member" which one then unwillingly does.
Stayed 4 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 3 May,2024
Dear Marianne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham Hotel, I would Like to apologize for your experience. Please know that we are working on improving the things you mentioned for you and future guests. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
House staff was very slow
Stayed 2 nights in Apr 2024
Response from Michael on 1 May,2024
Hello Doris, Thank you so much for completing the survey, I am really sorry we fell short on your expectations, we will notify our Director of Housekeeping and we will address your comments.Hope to see you again, we will do better.

10/10 Excellent

sandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love garden
Stayed 1 night in Apr 2024
Response from Michael on 1 May,2024
Hello Sandy, Thank you so much for completing the survey, I am very happy to see that you enjoyed our garden.Hope to see you again.If I can be of any assistance please let me know.

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time everyone was awesome
Stayed 2 nights in Apr 2024
Response from Valrie on 29 Apr,2024
Good evening Jackie,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Deborah

Liked: Property conditions & facilities
Geeat
Stayed 5 nights in Apr 2024
Response from Valrie on 29 Apr,2024
Good evening Deborah,Thank you so much for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Idsacoow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have come to the shoreham hotel wx now and both times we have experienced noting nut good
Stayed 1 night in Apr 2024
Response from Valrie on 29 Apr,2024
Good evening Idsacoow,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Shawanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice rooms.
Stayed 3 nights in Apr 2024
Response from Valrie on 29 Apr,2024
Good evening Shawanna,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed our accommodations, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 25 Apr,2024
Dear Nancy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

10/10 Excellent

Beth

Stayed 1 night in Apr 2024
Response from sophie on 16 May,2024
Thank you Beth for your review, do not hesitate to visit us again. Regards,

10/10 Excellent

Nichola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful experience for my friend and I. Annett and Qazi in dining were wonderful and VERY welcoming. Crystal at the front desk was amazing, her welcome smiling and how she treated us when we arrived was profound. DEBORAH at the front desk had too much ATTITUDE for our liking when we went to pick up our new keys, she was a BIG turn off. Other than her our overall experience was amazing. Would definitely return and recommend this resort.
Stayed 1 night in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 22 Apr,2024
Hello Mary,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business and most importantly, thank you for sharing your kind words to the public. We look forward to seeing you soon. Kindest Regards

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Love the beds and linens. Great sleep!
Stayed 1 night in Mar 2024
Response from Alton Bailey- Guest Relations Manager on 22 Apr,2024
Hello Francis,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business. Most importantly, thank you for sharing your kind words to the public. we look forward to having you with us soon again. Kindest Regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from deborah on 23 Apr,2024
Dear Mr. Nicholas we are happy you enjoyed your stay here with us and we are looking forward to your return.

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, property conditions & facilities
The beds were not comfortable and the sheets were like paper and made crinkle sounds every time you moved.. pillows hard
Stayed 1 night in Apr 2024
Response from Valrie on 22 Apr,2024
Good evening Susan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. I am so sorry your stay was not ideal. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean and beautiful pool fun for the family.
Stayed 2 nights in Apr 2024
Response from Valrie on 20 Apr,2024
Good evening Sheila,Thank you so much for your graet review. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

6/10 Okay

Lesley

Stayed 4 nights in Apr 2024
Response from Sherry on 21 Apr,2024
Dear LesleyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

4/10 Poor

Louise

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The first room they gave me reeked like dirty diapers and stale urine, and the bed didn’t look clean. The pillows were askew, etc. This was on the west side of the building. The button to call the front desk was broken and dialing 0 didn’t work (apparently the number is 12 or 14, go figure?) — so I walked a good distance back to lobby. When I asked to switch, they gave me an “upgrade” which was the same size/kind of room just 2 floors up. They also gave me a 1 free drink ticket. Felt a little cheap, not a real accommodation or show of service. Housekeeping also came and knocked loudly at 730AM! Yikes. On the plus side there was complimentary afternoon lemonade in the lobby, which was pretty good. Overall the hotel looks deteriorated, old, sad, stuffy. It was great 10-15 years ago but hasn’t been kept up well. A friend recommended the woodley inn b&b so perhaps will try that next time in the neighborhood.
Stayed 1 night in Apr 2024
Response from sophie on 18 Apr,2024
Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

6/10 Okay

Gopinath

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell
Stayed 2 nights in Apr 2024
Response from sophie on 18 Apr,2024
Dear Gopinath,Your business is very important to us, and we value your feedback. Please accept our apologies regarding the inconvenience cause by a smell. We hope that you will give us a chance to redeem ourselves by staying with us again. Sincerely,

8/10 Good

Miracle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sophie on 18 Apr,2024
Thank you for completing the survey regarding your recent stay at our property. We hope to see you again soon.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained, old Hotel. Wonderful amenities and beautiful surrounding. Thoroughly enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Michael on 16 Apr,2024
Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

8/10 Good

Jelani

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Only thing is the valets were a bit late getting our car but nothing crazy. Remember there is a $100 hold on your stay when you check in. And $55 of it is taken by parking. So not a huge con but take it into consideration
Stayed 1 night in Apr 2024
Response from Valrie on 15 Apr,2024
Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Robert, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, beautiful garden, friendly staff and walking distance to nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Valrie on 15 Apr,2024
Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Omni is definitely a beautiful hotel a lot of places to dine
Stayed 1 night in Mar 2024
Response from Alton Bailey- Guest Relations Manager on 3 May,2024
Hello Denise,Thank you for choosing the Omni Shoreham for your travel stay in the Nation's capital and allowing us the pleasure to serve you. Your positive feedback helps to motivate and inspire our team so that we can provide you and future guest with the same hospitality. We hope to see you again soonKindest Regards Alton BaileyGuest Relations Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what hotels used to be like. Everything is clean and well taken care of, and the staff is professional but friendly. I will return.
Stayed 2 nights in Mar 2024
Response from Valrie on 13 Apr,2024
Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Yohanna

Stayed 3 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 3 May,2024
Hello Yohanna,Thank you for choosing the Omni Shoreham for your travel stay in the Nation's capital and allowing us the pleasure to serve you. Your positive feedback helps to motivate and inspire our team so that we can provide you and future guest with the same hospitality. We hope to see you again soonKindest Regards Alton Bailey

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr,2024
Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a nice neighbourhood, very close to the metro and multiple restaurants. Regret that we only stayed for one night.
Stayed 1 night in Apr 2024
Response from Sherry Qureshi on 13 Apr,2024
Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Price and convenience to Metro and Zoo were the main drawing points Pros: convenience to the Metro; Zoo within walking distance; price (compared to hotels around the mall); plenty of space in the room (family of 4); onsite cafe for quick breakfast; variety of restaurants within walking distance; pool was heated (kids were fine but too cold for me); safe location; friendly staff Cons: in some areas, you can definitely tell the age of the building; $55 for parking; I wouldn't call the sheets terribly soft; drawback of being far away from sites if you needed to grab something (or change because of sudden rainstorm)
Stayed 5 nights in Mar 2024
Response from Valrie on 6 Apr,2024
Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Worst hotel stay. Their system was down all week we were there, even the cash register can’t work. Staff at the front desk were not professional. Two ladies at the front desk were chatting between themselves and we had to ask if “they are available to help”. Can’t believe this is the kind of hotel that serves important national events. Will not come back and will not recommend this place to our friends.
Stayed 6 nights in Mar 2024
Response from deborah on 6 Apr,2024
We would like to apologize for the issue that you had why staying with.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pleasant, the area is quiet, it has a beautiful garden, nice pool, rooms were cleaned everyday. There is a small coffee shop which was very convenient. The hotel is near the zoo, there is a cvs across the street and nice restaurants. Overall, my experience was very nice. I would return.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
Thank you for feedback. And we are happy you enjoyed your stay with us.

6/10 Okay

Christine

Travelled with family
Disliked: Amenities, property conditions & facilities
The room is very outdated looks like a handy man came and did patch work the wall was cracked and bathroom tile broken there was an awful sewage smell in the hall the front was not knowledgeable but friendly
Stayed 2 nights in Apr 2024
Response from deborah on 6 Apr,2024
WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr,2024
Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

10/10 Excellent

Nathan, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a carpet bug in our room and previous people's food leftovers in the fridge.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
We would like to apologize for the experience you had while staying at our property

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Mostly well cared for - although we did have an ant problem in our 6th floor bathroom. The coffee situation is a big issue as the complimentary coffee is not available until late in the am. The only other option was to use the poor quality coffee maker in the room or pay 6$ for a cup that was not great. Budget hotels have better coffee game.
Stayed 4 nights in Mar 2024
Response from deborah on 6 Apr,2024
we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was handled in a nice way. Love the garden behind the hotel had beautiful tulips and cherry blossoms
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
we thank you for your feedback. we are glad you enjoyed your stay with us.

8/10 Good

Raimond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel . Classic old style decor.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
Thank you for your feedback and we are happy that you enjoyed your stay with us.

6/10 Okay

Ivan

Stayed 2 nights in Mar 2024
Response from Valrie on 22 Apr,2024
Good evening Ivan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.