Front of property

Reviews of Salamander Washington DC

5 out of 5
Salamander Washington DC
1330 Maryland Ave, SW, Washington, DC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 758 out of 1008 reviews" "
Rating 8 - Good. 134 out of 1008 reviews" "
Rating 6 - Okay. 68 out of 1008 reviews" "
Rating 4 - Poor. 32 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, although parts under construction. Good service. Easily walkable to the Wharf which has lots of dining options, and to the Mall.
Stayed 1 night in May 2024

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and all of our interactions with the staff were positive . The location was great also - walkable to some of the museums. The staff gave rides to certain locations like the wharf.
Stayed 3 nights in May 2024

10/10 Excellent

Rohit

Travelled with family, Business traveller
Great hotel and great staff!
Stayed 2 nights in May 2024
Response from SDC on 16 May,2024
Dear Rohit,Your glowing review means the world to us, and we’re thrilled to have shared a memorable DC stay with you. From our luxurious atmosphere to our dedicated service professionals, you can always expect an exceptional experience when you make us your home away from home. We look forward to exceeding your expectations once again soon, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My first visit at this property, but I will return.
Stayed 1 night in May 2024
Response from SDC on 16 May,2024
Dear Michael,Thank you for sharing your review! Your promise of a repeat visit has us smiling from ear to ear, and we’re delighted to have shared the best of DC with you. It would be a joy to be your DC home once again in the months ahead, and we look forward to sharing our world-class amenities and genuine hospitality with you upon your return. Until next time!Warm regards,Manuel Martinez, Managing Director

8/10 Good

Aleksander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice but no parking available, the only option for parking is valet and it will cost you $79 per night.
Stayed 3 nights in May 2024
Response from SDC on 15 May,2024
Dear Aleksander,Thank you for sharing such a high rating! It was a joy to be your home away from home at the heart of DC, and we’re thrilled to have shared a successful stay with you. We welcome your added feedback on our published parking rates, and we hope to share a truly exceptional stay with you in the months ahead. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Cheryl

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked being able to walk to the the wharf with many restaurants and other businesses.
Stayed 3 nights in May 2024
Response from SDC on 14 May,2024
Dear Cheryl,Your glowing review means the world to us, and we’re delighted to have shared an exceptional stay with you. From our welcoming ambiance to our prime location, we take great pride in helping our guests have a memorable DC adventure. With all there is to do nearby (The Wharf is just the beginning!), we encourage you to make us your home away from home once again in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! The best
Stayed 2 nights in May 2024
Response from SDC on 14 May,2024
Dear Scott,Your perfect rating and kind words mean the world to us, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we’re thrilled you were able to experience all we have to offer. From our many amenities to our well-appointed accommodations, you can always expect a memorable DC home when you make us your home away from home. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

8/10 Good

carol

Travelled with group
Staff was very professional and responsive. The facility is beautiful and ideally located with a picturesque walk to the wharf. The facility is being renovated so only one restaurant was available and the fitness center was in another building. Otherwise, it would have received 5 stars.
Stayed 3 nights in May 2024
Response from SDC on 14 May,2024
Dear Carol,Thank you for sharing such a glowing review! We appreciate your patience with our ongoing enhancement project, and we couldn’t agree more with your assessment of our convenient location. It would be a joy to welcome you for a truly exceptional experience upon the completion of our enhancements, and we encourage you to make us your DC home once again soon. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Lonneta, DeSoto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was EXCELLENT
Stayed 3 nights in May 2024
Response from SDC on 13 May,2024
Dear Lonneta,Your perfect review means the world to us, and we’re thrilled to have shared an exceptional stay with you at the heart of DC. Our service professionals will be thrilled by your kind words, and we can’t wait to pass your appreciation along. You can always expect world-class hospitality and care from the moment you walk through our front doors, and we look forward to your next DC adventure with open arms. We wish you nothing but the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A treasure in DC.
Stayed 1 night in May 2024
Response from SDC on 13 May,2024
Dear Judith,Thank you for sharing your perfect review! We take immense pride in going above and beyond for our guests, and we’re delighted you were able to take advantage of all we have to offer. From our well-appointed accommodations to our world-class amenities, the guest is at the forefront of everything we do. We eagerly await another opportunity to exceed your expectations once again in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is top notch. Very engaged with the clientele and lovely.
Stayed 1 night in May 2024
Response from SDC on 9 May,2024
Dear Jamie,Thank you for sharing your review! It was truly a joy to welcome you to all we have to offer at the heart of DC, and we’re thrilled to have shared such a memorable stay with you. Our service professionals will be delighted by your appreciation for their efforts, and we look forward to sharing another unforgettable stay filled with hospitality and care with you in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from SDC on 8 May,2024
Dear Esther,Thank you for sharing such a high rating! It was a joy to welcome you to the heart of DC, and we’re thrilled you were able to experience all we have to offer. It would be a joy to share a visit with you that truly exceeds your expectations, and we encourage you to join us once again in the months ahead for another round of our warm hospitality and world-class amenities. We eagerly await another opportunity to impress and wish you nothing but the best until then! Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Jonida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from SDC on 8 May,2024
Dear Jonida,Greetings from DC! Your perfect rating means the world to us, and we can’t thank you enough for sharing. It was truly a pleasure to welcome you to all we have to offer at the heart of DC, and we’re delighted to have exceeded your expectations. You can always expect a visit filled with hospitality and care when you make us your home away from home, and we look forward to sharing our world-class amenities and well-appointed accommodations with you for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from SDC on 7 May,2024
Dear Amanda,It was a joy to welcome you to the heart of DC, and we’re delighted to have shared such a memorable stay with you. You can always expect a visit filled with genuine hospitality and care whenever you make us your home away from home, and we hope for an opportunity to truly exceed your expectations in the months ahead. We eagerly await your return and wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing staff.
Stayed 1 night in Apr 2024
Response from DT on 6 May,2024
Dear Mark,Your glowing review and kind words mean the world to us, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we can’t wait to pass your kind words along to our dedicated service professionals. You can always expect a visit filled with genuine hospitality and care when you join us at the heart of DC, and we look forward to sharing another world-class experience with you in the months ahead. We wish you nothing but the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It’s my second stay here. The staff are hospitable and kind and the food is delicious. Highly recommend
Stayed 2 nights in May 2024
Response from DT on 6 May,2024
Greetings Amal,Your continued patronage has us smiling from ear to ear, and we’re delighted to learn of your successful stay. We strive to provide our guests with a truly luxurious experience, and we look forward to passing your kind words along to our team. From our culinary offerings to our well-appointed accommodations, the guest is at the forefront of everything we do. Your recommendation means the world to us, and we can’t wait to exceed your expectations once again in the months ahead. Until next time!!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Apr 2024
Response from SDC on 3 May,2024
Greetings Martin,Your perfect review has us smiling from ear to ear, and we’re thrilled to learn of your exceptional stay. We strive to create the perfect experience for our guests, and we’re delighted you were able to take advantage of our world-class amenities and friendly atmosphere. We look forward to being your home away from home for years to come, and we eagerly await your return. Until next time!Warm regards,Manuel Martinez, Managing Director

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
They were under construction and not really a great place to stay and they don’t compensate you for that either . 2 people can fit at bar at night in 8 th floor lounge . No amenities at all It felt like . Bellman didn’t offer to call cab . He just told me to call an Uber . Parking is ridiculously expensive and more than any other hotel in the area .
Stayed 3 nights in Apr 2024
Response from DT on 6 May,2024
Dear Cindy,We welcome your valuable feedback and thank you for taking the time to share. We strive to always go above and beyond for our guests, and we apologize for falling short of our usual standards in this instance. We appreciate your patience with our ongoing enhancement project, and we hope for another opportunity to welcome you for a more typical stay upon its completion. We wish you the best on all your future travels and eagerly await another chance to truly exceed your expectations. Until then.Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Super relaxing. Close to EVERYTHING!!! Everyone was so nice. Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from SDC on 3 May,2024
Dear Joseph,Your glowing review means the world to us, and we can’t thank you enough for sharing. We couldn’t agree more with your assessment of our convenient location at the heart of DC, and e look forward to passing your kind words along to our dedicated service professionals. We look forward to helping you create more lasting memories upon your return, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Seth

Stayed 1 night in Apr 2024
Response from SDC on 3 May,2024
Dear Seth,Thank you for sharing your perfect rating! It was a joy to be your home at the heart of DC, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly service professionals to our world-class accommodations, you can always expect a comfortable and relaxing stay when you make us your DC destination. We encourage you to hurry back for another exceptional stay in the months ahead, and we eagerly await your return. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing - the hotel itself, the view, and the proximity to everything was absolutely perfect. We’ll definitely be back to see the difference with the new renovations!
Stayed 3 nights in Apr 2024
Response from SDC on 1 May,2024
Dear Brittany,Your kind words and perfect rating mean the world to us, and we can’t thank you enough for sharing. Our location at the heart of DC is perfect for exploring, and we’re thrilled you were able to take advantage of all there is to do and see just a short distance from our front doors. It would be a joy to welcome you for another unforgettable DC adventure upon the completion of our enhancement project, and we invite you to hurry back for another memorable stay in the months ahead. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SDC on 3 May,2024
Dear Michael,Greetings from the heart of DC! Your perfect rating means the world to us, and we’re thrilled to have shared an exceptional stay with you. From our friendly service professionals to our luxurious accommodations, we take great pride in going above and beyond for our guests. We invite you to make us your DC home for years to come, and we eagerly await another opportunity to exceed your expectations in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from SDC on 30 Apr,2024
Dear Albert,Greetings from the heart of DC! It was a joy to be your home away from home, and we’re thrilled you were able to take advantage of the luxury and hospitality we provide. From our convenient location to our endless amenities, you can always expect a memorable experience when you make us your home away from home. We look forward to welcoming you for another exceptional stay in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

trung

Liked: Cleanliness, staff & service, property conditions & facilities
good place to stay
Stayed 3 nights in Apr 2024
Response from SDC on 30 Apr,2024
Dear Trung,Your kind words have us smiling from ear to ear, and we can’t thank you enough for your perfect review. We take great joy in going above and beyond for our guests, and we’re delighted to have shared a memorable stay filled with genuine hospitality and care with you. It would be a joy to welcome you to the heart of DC for another visit in the coming months, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Melvin, Raleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel.
Stayed 2 nights in Apr 2024
Response from SDC on 29 Apr,2024
Dear Melvin,Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our dedicated service professionals to our location at the heart of DC, you can always expect a memorable experience when you make us your home away from home. We look forward to sharing another unforgettable adventure with you in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Nadine

Liked: Cleanliness, amenities
Very beautiful place to stay
Stayed 3 nights in Apr 2024
Response from SDC on 29 Apr,2024
Dear Nadine,Your glowing review means the world to us, and we’re thrilled to learn of your memorable stay. You can always expect a visit filled with world-class hospitality and world-class care when you make us your DC home, and we’re delighted you were able to take advantage of all we have to offer. With all DC has to offer just a short distance from our front doors, we encourage you to join us for another unforgettable stay in the months ahead. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

6/10 Okay

Olugbenga

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our experience was generally good with excellent service by the club lounge staff and the valet staff. We were however significantly disappointed at having to wait about 6 hours to have our room de-feathered (including making 4 calls to the front desk and waiting up until 1145pm). Discussing the issue with the front desk manager was of little value as his response was they were "reviewing the process to see what went wrong". Not what one would expect from a premium hotel in downtown DC. Further, on checkout, they had only one staff member (a wonderful lady who was doing her best) working the front desk at 1230 (peak check-out time). The line easily had more than 10 people waiting and it took us more than 15mins to get checked out. Overall, very poor front desk management and very poor customer engagement on housekeeping matters.
Stayed 1 night in Apr 2024
Response from SDC on 29 Apr,2024
Dear Olugbenga,We appreciate your feedback and thank you for taking the time to share. We can’t apologize enough for the delay you experienced regarding your accommodations, and we want you to know that we have taken the necessary steps to ensure a more seamless check-in and checkout process for future guests. Your added comments about our dedicated team mean the world to us, and we look forward to passing your kind words along. We hope to welcome you for a more typical visit that truly exceeds your expectations in the months ahead, and we invite you to reach out for any assistance we can provide in helping you return. Until next time.Warm regards,Manuel Martinez, Managing Director

8/10 Good

Mary

Stayed 3 nights in Apr 2024
Response from SDC on 16 May,2024
Dear Mary,Thank you for sharing such a high rating! We’re delighted you were able to experience all we have to offer at the heart of DC, and we’re thrilled to learn of your successful stay. It would be a pleasure to truly exceed your expectations on another visit in the coming months, and we hope to welcome you once again soon. Until then!Warm regards,Manuel Martinez, Managing Director

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Veranda not available on the day we were there. Had hoped to enjoy it as part of the stay. Breakfast wasn’t included which somehow I missed that it was an add on. Parking at $79./ day not expected Otherwise even with renovations going on it was a good experience. Maybe clearer information on the booking screens ! Thank you !!
Stayed 1 night in Apr 2024
Response from SDC on 26 Apr,2024
Dear Carol,We appreciate your feedback and thank you for taking the time to share. We too would be disappointed if we encountered unexpected charges upon arrival, and we encourage our guests to reference our website for rates and information prior to booking. It would be a joy to demonstrate our commitment to the guest experience, and we encourage you to reach out directly for any further assistance we can provide in alleviating your concerns. We hope to welcome you for a truly exceptional stay upon the completion of our enhancement project in the months ahead, and we wish you nothing but the best until then.Warm regards,Manuel Martinez, Managing Director

4/10 Poor

Hong

Stayed 3 nights in Apr 2024
Response from SDC on 14 May,2024
Dear Hong,Thank you for sharing your review. We strive to always exceed the expectations of our guests, and we’re disappointed to have fallen short of your standards in this instance. We promise a truly exceptional stay should you choose to join us once again in the months ahead, and we eagerly await another opportunity to impress. We wish you nothing but the best on all your future travels and hope to see you again in the months ahead.Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

katheryn

Stayed 3 nights in Apr 2024
Response from SDC on 14 May,2024
Dear Katheryn,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have been your home away from home. It would be a joy to welcome you to the heart of DC for another memorable stay in the months ahead, and we look forward to sharing another memory-filled visit with you soon. We wish you nothing but the best andWarm regards,Manuel Martinez, Managing Director

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant property. A 5 minute walk to the Wharf, room service was great, as well as the 8th floor Lounge restaurant inside the hotel. This a rest & relaxation weekend for us, and the Salamander was an excellent choice, to rest & relax!
Stayed 2 nights in Apr 2024
Response from SDC on 23 Apr,2024
Dear Tiffany,Your kind words have us smiling from ear to ear, and we that you for taking the time to share. We take great pride in providing our guests with a restful and restorative experience, and we’re thrilled to have been your choice to unwind. With our endless amenities and convenient proximity to all things DC, there is no shortage of memories to be had when you join us for a getaway. We’ll be sure so pass your glowing feedback along to our culinary team, and we look forward to being your home away from home for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Fazreen, Lake in the Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is gorgeous and luxurious, with plenty of space. The staff is incredibly friendly.
Stayed 3 nights in Apr 2024
Response from SDC on 22 Apr,2024
Dear Fazreen,Thank you for sharing such a glowing review! We strive to go above and beyond for our guests, and we’re thrilled you were able to experience the genuine hospitality and approachable luxury we provide. Our dedicated service professionals will be thrilled by your appreciation, and we encourage you to join us for another memorable stay in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Highly recommend
Stayed 3 nights in Apr 2024
Response from SDC on 22 Apr,2024
Dear Brian,Your perfect review means the world to us, and we thank you for sharing. From our stunning location at the heart of DC to our world-class accommodations, you can always expect a memorable stay when you make us your home away from home. Your recommendation has us smiling from ear to ear, and we look forward to being your DC choice for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

8/10 Good

Juan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SDC on 22 Apr,2024
Dear Juan,Your high rating has brightened our day, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and it would be a joy to truly exceed your expectations on another visit in the months ahead. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, the staff super amazing felt like i was back in The Bahamas.....rooms was clean, property is beautiful. Because of the renovations pool amd spa was closed. But we still enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from SDC on 18 Apr,2024
Dear Tamika,Your glowing review means the world to us, and we’re thrilled to have provided you with a memorable DC adventure. From our friendly and dedicated service professionals to our world-class accommodations, you can always expect a truly exceptional experience when you make us your home away from home. It would be a joy to welcome you for another unforgettable stay upon the completion of our enhancement project, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Julie

Stayed 4 nights in Apr 2024
Response from SDC on 8 May,2024
Dear Julie,Thank you for sharing such a high rating! We take great pride in going above and beyond for our guests, and we’re thrilled you were able to experience all we have to offer at the heart of DC. From our dedicated service professionals to our endless amenities, we strive to provide our guests with an experience that always exceeds their expectations. We look forward to being your home away from home for years to come and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

8/10 Good

Yeilys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decorations and cleanness.
Stayed 3 nights in Apr 2024
Response from SDC on 16 Apr,2024
Dear Yeilys,Thank you for sharing such a glowing review! It was a joy to welcome you to all we have to offer at the heart of DC, and we’re thrilled to have shared a world-class stay with you. From our spotless accommodations to our welcoming atmosphere, you can always expect a memorable stay when you join us for a DC adventure. We eagerly await another opportunity to fully exceed your expectations and hope you’ll join us again in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Tejesh Srinivasa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, walking distance to the National mall and the wharf. They even have regular shuttle service to those areas.
Stayed 6 nights in Apr 2024
Response from SDC on 16 Apr,2024
Dear Tejesh,Your perfect review has us smiling from ear to ear, and we can’t thank you enough for sharing. Our location is certainly one of our many highlights, and we’re delighted you were able to experience the best of DC just a short distance from our front doors. The Mall and Wharf are just the beginning! We’re thrilled you were able to take advantage of our complimentary Gem car, and with all there is to see and do nearby, we encourage you to join us for another unforgettable adventure in the months ahead. Until then!Warm regards,Manuel Martinez, Managing Director

6/10 Okay

Harold, Mt Pleasant

Stayed 3 nights in Apr 2024
Response from DT on 6 May,2024
Dear Harold,Thank you for sharing your review. We take great pride in exceeding the expectations of our guests, and we can’t apologize enough for falling short of your standards. We invite you to try us again in the months ahead for a visit that truly goes above and beyond. It would be a joy to demonstrate our commitment to a world-class experience, and we eagerly await another opportunity to impress. Until then.Warm regards,Manuel Martinez, Managing Director

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from SDC on 16 Apr,2024
Dear David,Thank you for sharing such a high rating! It was a pleasure to be your DC home, and we’re thrilled you were able to experience all we have to offer. From our stunning location to our friendly service professionals, you can always expect a memorable stay whenever you make us your home away from home. We eagerly await another opportunity to fully exceed your expectations and we wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

ARTEM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great service
Stayed 3 nights in Apr 2024
Response from SDC on 15 Apr,2024
Dear Artem,Greetings from the heart of DC! We’re thrilled to have shared an exceptional stay with you, and we can’t thank you enough for sharing your review. You can always expect a warm and luxurious atmosphere from the moment you walk through our front doors, and we look forward to being your home away from home for years to come. We eagerly await another opportunity to exceed your expectations once again and wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

2/10 Terrible

Arthur

Business traveller
Disliked: Cleanliness, property conditions & facilities
I booked a one bedroom balcony suite. The room stank of smoke and was filthy. I didn’t even bother complaining or checking out — booked a room at the Intercontinental at the Wharf and jumped in an Uber. This place has gone very far downhill since Salamander took over the old Mandarin Oriental property. Stay far away.
Stayed 1 night in Apr 2024
Response from SDC on 16 Apr,2024
Dear Arthur,We appreciate your feedback and thank you for sharing. We take great pride in going above and beyond for our guests, and we’re disappointed to have fallen short of your expectations in this instance. We encourage you to reach out directly for any assistance we can offer in helping you return for a more typical experience in the months ahead. It would be a joy to share our full range of world-class lodging offerings and enhancements, and we eagerly await another opportunity to regain your trust in the Salamander brand. We wish you all the best and hope to hear from you in the days ahead.Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Gabriel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from SDC on 15 Apr,2024
Dear Gabriel,Your perfect review has us smiling from ear to ear, and we’re delighted to learn of your memorable Salamander stay. From our friendly service professionals to our world-class accommodations, we take immense pleasure in exceeding the expectations of our guests. We look forward to being your DC home once again in the months ahead, and we eagerly await another opportunity to impress. Until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Robert

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Fantastic stay, while under construction- they made every effort to make our stay extremely comfortable.
Stayed 2 nights in Apr 2024
Response from SDC on 15 Apr,2024
Greetings Robert,Thank you for sharing such a glowing review! It was a joy to share all we have to offer with you, and we’ll be sure to pass your kind words along to our dedicated service professionals. It would be a joy to welcome you to the heart of DC once again upon the completion of our enhancement project, and we invite you to return for another memorable adventure. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Peter

Stayed 3 nights in Apr 2024
Response from SDC on 3 May,2024
Greetings Peter,It was a joy to share the best of DC with you, and we thank you for sharing such a high score. We strive to provide our guests with a visit that leaves them wanting for nothing, and we’re thrilled you were able to experience our commitment to a world-class environment. We look forward to being your DC home for years to come, and we invite you to hurry back for another memorable adventure in the months ahead. Until then!Warm regards,Manuel Martinez, Managing Director

4/10 Poor

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I thought Salamander Washington DC is a high standard hotel, and I am shocked there is no in-room coffee or tea service. Although there is coffee and tea service in the lobby from 7am-9am, often the coffee and cream ran out. I am very disappointed with my visit. the room wasn't ready when we arrived at 3:30pm thus we was told someone will call me when the room is ready. We went to lounge for quick lunch and till 4:15pm since we done with food, and no one had called us thus I went to front desk to enquire about our room. The reception then said, " oh it is ready didn't anyone call you or email you?" I said no, then she said, " maybe it went to voice mail or junk mail" and I checked, there is nothing. I am disappointed on how inefficient the check in and lack of logistic arrangement the front desk has given us. However the hotel location and corner room is the best for Cherry Blossom viewing.
Stayed 3 nights in Mar 2024
Response from SDC on 12 Apr,2024
Dear Christine,We appreciate your feedback and thank you for sharing. While we’re thrilled to learn that our location at the heart of DC was perfect for viewing the cherry blossom bloom, we’re disappointed to learn that we fell short of our usual standards in other ways. We are always delighted to offer coffee and tea in our lobby from 6:30-10:00 am, but your comments on our in-room coffee and tea will be addressed in the months ahead (coffee machines will be installed shortly!). We can’t apologize enough for the miscommunication you experienced regarding your accommodations, and we encourage you to reach out directly for any assistance we can provide in helping you return for a true Salamander stay more in line with your expectations. We eagerly await another opportunity to impress and wish you all the best until then.Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time during our stay. The hotel is beautiful, the staff were helpful. Perfect location. Room was nice and bed comfortable. However, there’s no coffee or tea in the room. I needed one late at night, woke up with a stomachache and needed some tea. Couldn’t make tea…room service is too much at 3 in the morning! Wasn’t able to use the tub/ jacuzzi, looks clean but there was some hair so wasn’t sure. Overall we had a lovely stay. Hotel was beautiful, perfect view and location!
Stayed 1 night in Mar 2024
Response from SDC on 10 Apr,2024
Greetings Carmela,Your glowing review means the world to us, and we’re delighted to have shared a memorable stay with you. Our location at the heart of DC is certainly one of our many highlights, and our world-class accommodations are designed with the discerning guest in mind. Your added feedback on in-room coffee is welcomed, and we look forward to addressing your concerns in the months ahead. We invite you to return for a visit that truly checks all the boxes in the months ahead, and we eagerly await another opportunity to welcome you to all DC has to offer. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. If I could give it more than excellence for the staff, I would they were great.
Stayed 2 nights in Mar 2024
Response from SDC on 10 Apr,2024
Dear Catherine,Your kind words and high rating have us smiling from ear to ear, and we’re delighted to learn of your exceptional stay. Our dedicated service professionals take great pride in going above and beyond for our guests, and we’re thrilled to have shared all we have to offer with you. From our perfect location at the heart of DC to our welcoming atmosphere, there is never a shortage of memories to be made when you make us your home away from home. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

10/10 Excellent

Aiyanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities. Will always stay there when in DC!
Stayed 3 nights in Mar 2024
Response from SDC on 8 Apr,2024
Dear Aiyanna,Your perfect rating and glowing review mean the world to us, and we can’t thank you enough for sharing. We couldn’t agree more with your assessment of our convenient location at the heart of DC, and we’re thrilled you were able to take advantage of the world-class amenities we provide. You can always expect an unforgettable stay when you make us your home away from home, and we encourage you to hurry back for another exceptional experience soon. Until then!Warm regards,Manuel Martinez, Managing Director