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Reviews of Grand Mercure Agra

5 out of 5
Grand Mercure Agra
Fatehabad Road, Agra, Uttar Pradesh

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 151 reviews" "
Rating 8 - Good. 50 out of 151 reviews" "
Rating 6 - Okay. 22 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 10 out of 151 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Apurwa

Liked: Cleanliness, staff & service, property conditions & facilities
The complete team is very friendly. Worth the money. Nothing to dislike.
Stayed 1 night in Mar 2024

10/10 Excellent

Pi-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Srinivas, Winona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall.
Stayed 1 night in Dec 2023
Response from LOKENDRA on 11 Dec,2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

2/10 Terrible

Shobhana

Stayed 1 night in Nov 2023
Response from LOKENDRA on 16 Nov,2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip!
Great stay in Agra! Nice and clean rooms. The beds were comfortable, with a view of the Taj Mahal from the room. I enjoyed dinner on the rooftop and the breakfast was also good!
Stayed 1 night in Oct 2023
Response from LOKENDRA on 9 Nov,2023
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

4/10 Poor

Maia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Siamak

Stayed 1 night in Feb 2023

10/10 Excellent

Sushila

Stayed 1 night in Feb 2023

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2023

4/10 Poor

Cindy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.

2/10 Terrible

Linu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Waste hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Robyn

Stayed 2 nights in May 2022

6/10 Okay

Dilip

Travelled with family, Travelled with family and small children
Liked: Staff & service
This hotel advertise as 5* but it's not a 5* hotel. They don't provide welcome drink which was mentioned in the booking. When asked they said they forgot. Room was ok.spacious but toilet needs to be cleaned properly. The staff were very good and polite. Food was not great. They need to improve the quality and standard of the food. Be careful before booking a cab thru the hotel travel desk. I had booked an Innova from Agra to Delhi. I had to wait more than an hour and at last they sent me some other car. When asked they said Innova is not available. I need to wait some more time. I was waiting in the lobby for 1 hr and the travel desk didn't update the status. Overall it was ok but I will not consider staying in the hotel again.
Stayed 1 night in Apr 2022
Response from LOkendra on 16 May,2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 Good

Arleni, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately- we started off with a broken-down bathroom. Smelly, extremely humid with mold smell. Although the room was spacious and bed comfortable. The room itself was very unwelcoming. We, thankfully, without much to do, were moved to a higher floor and what a difference did that make. The room smelled better and felt better. The reception and restaurant are amazing. Bathrooms are comfortable. The pool bar area looked amazing (unfortunately the bar at the top was not being used for obvious reasons). Take note that the area has a lot of construction going on. It is close to the Taj Mahal though and with some food options at walking distance.
Stayed 2 nights in Feb 2022
Response from LOkendra on 23 Mar,2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 Okay

Mohamed Imran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a 3 star hotel
We booked one room with twin bed and another with triple bed. We got very bad and V shaped extra bed for triple bed room. Cant sleep on it. No bath mat, no extra towel for triple bed and need to request each and everything for other ameneties.
Stayed 1 night in Feb 2022
Response from LOkendra on 23 Feb,2022
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 Good

AMMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at this hotel, but I don't know that the swimming pool is available, and the help disk not told me about it, good breakfast
Stayed 1 night in Sep 2021
Response from Lokendra Singh Chauhan on 28 Sept,2021
Dear Sir our pool is operational .

8/10 Good

Shilpa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Lokendra Singh Chauhan on 10 Jul,2021
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

2/10 Terrible

SOUMENDRA

Business traveller
Disliked: Staff & service, property conditions & facilities
VERY BAD....
There was NO PROMPTNESS for any of the service requirement either by front desk or by the service team. For them 2 minutes is like 20 to 25minutes. TV was not working at all. Registered a complain with Front desk . Maintenance guy came after 30 min. He was keep on go in & out of my room 4 to 5 times with the set up box letting me alert with MASK ON even during late evening ( the time when you actually wants to lie down & relax. after approx. 30 to 40 min. he finally assured me that problem has been rectified & TV will be alright just within min. I did not trust him and asked him to stay back .... I was presuming he was bluffing me . & I was right TV was not working even after 15 min. waiting time as well. I asked them if they could get me a Room change. As we all know now a days most of the hotel are not even 20% occupied. So they could have easily did that. Again they want to check the possibility for 2 min. ....I keep on waiting for another 20 min. & without any action from their end , I slept & probably after 40 min some one get me wake up with door bell & now the Guy was at door step & asked me I can do the room change....( It was probably mid night then. I mean these guys do not have a understanding of time limit & very laid down nature ..... Next Day ..The Bath room has a drainage problem. The bath water did not get proper drainage & literally I had to take bath when the water was logged in up to my feet area. worst stay I ever have in any of the hotel...
Stayed 1 night in Jun 2021
Response from Lokendra Singh Chauhan on 30 Jun,2021
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 Excellent

Yusuf, Delhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is awesome and staff are very friendly
Stayed 1 night in Oct 2020
Response from Lokendra Singh Chauhan on 5 Oct,2020
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Lokendra Singh Chauhan on 5 Oct,2020
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

MHA, Leicester, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel Friendly staff Nice location Amazing breakfast
Stayed 1 night in Feb 2020
Response from Lokendra Singh Chauhan on 22 Jul,2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Superb value for money
Easy to get to, a very good new(ish) property with very friendly staff. Excellent views to Taj from room. Very comfortable bed and room. Very pleased and will return. The roof top bar and restaurant looked great, however, the tables around pool were not hygienic due to visiting pigeons.
Stayed 1 night in Feb 2020
Response from Lokendra Singh Chauhan on 22 Jul,2021
Nice stay Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Excellent

Fay, Falkirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky to get a front facing room with a view of the Taj Mahal. The hotel decor was lovely and the staff were v attentive.
Stayed 1 night in Feb 2020
Response from Lokendra Singh Chauhan on 5 Oct,2020
Lokendra Singh Chauhan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the facilities were unavailable, like pool table
Stayed 1 night in Jan 2020
Response from Lokendra Singh Chauhan on 5 Oct,2020
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Lokendra Singh Chauhan on 22 Jul,2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Lokendra Singh Chauhan on 22 Jul,2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, affordable hotel in Agra
Such a lovely place to stay after a day at the Taj Majal. I enjoyed the rooftop restaurant for dinner, and went back in the morning to see the day start.
Stayed 1 night in Sep 2019
Response from Lokendra Singh Chauhan on 22 Jul,2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 Terrible

Abhi

Travelled with family
Disliked: Staff & service
Locals are not allowed to stay and management doesn't give a reason why.
Stayed 1 night in May 2019
Response from Lokendra Singh Chauhan on 7 Jun,2019
Dear Guest , For security reason we do not entertain local Id.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2019
Response from Lokendra Singh Chauhan on 31 May,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Busy
Overall ok but it is noisy at night due to beside busy road
Stayed 1 night in Apr 2019
Response from Lokendra Singh Chauhan on 31 May,2019
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Kept awake as party at sky grill on top floor we were on 4th floor the duty manager lied to me and said it would be over by 11 however it went on till after 12 we were getting up at 5 so didn’t get much sleep I was offered a massage the next day but no one available in spar when manager took me , he ended up giving me a bottle of Jacobs Creek wine , wow ,I am trying to get a full refund
Stayed 1 night in Apr 2019
Response from Lokendra Singh Chauhan on 31 May,2019
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Lokendra Singh Chauhan on 31 May,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Lokendra Singh Chauhan on 22 Jul,2021
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

6/10 Okay

Verified traveller

Disliked: Staff & service
It was not a four or a f ive star property. Not sure how this place received a rating as such, but by USA standards, it is not.
Stayed 1 night in Mar 2019
Response from Lokendra Singh Chauhan on 5 Oct,2020
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in Agra
Decent stay in Agra. Food is okay but best in town.
Stayed 2 nights in Feb 2019
Response from Lokendra Singh Chauhan on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel inside is beautiful and clean. The food was divine. The staff couldn’t do enough for you!
Stayed 1 night in Feb 2019
Response from Dear Valued Guest, Thank you for posting nice imag on 12 Mar,2019
Dear Valued Guest, Thank you for posting nice image. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for an Overnight in Agra
I think this is a perfect hotel to stay if you are looking to stay in Agra to see the Taj Mahal. Given that a person should not stay more than a night in Agra, we wanted a high-quality hotel within a reasonable price given we were in the hotel for no more than 12-15 hours. It was clean, offered good restaurants, and everyone who worked at the hotel were incredibly helpful. The hotel is roughly a 10-minute cab ride to the Taj.
Stayed 1 night in Feb 2019
Response from Lokendra Singh Chauhan on 12 Mar,2019
Dear Valued Guest, Thank you for posting nice image. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

4/10 Poor

SUKUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience and unhappy
This hotel is a very old building without a lift.. you have to walk up by stairs.... facility is very old and bed is terrible... i stayed in their hotels in Agra and Jhansi were pretty nice... this one in Udaipur was terrible.. they even charged for extra bottle water.. i booked a aotu and checked Out at 5 am and there was no auto there.... terrible
Stayed 1 night in Jan 2019
Response from Lokendra Singh Chauhan on 12 Mar,2019
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay . I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with lovely staff, couldn’t do enough for us and very kind when explaining food options
Stayed 1 night in Dec 2018
Response from Lokendra Singh Chauhan on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Shihao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unforgettable
the hotel is great. the Service there is amazing👏👏👏
Stayed 1 night in Dec 2018
Response from Lokendra Singh Chauhan on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from LOKENDRA on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Andreea, Bucharest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, new hotel! Good breakfast, lovely staff. Roof top restaurant very nice. I would definitely pick again this hotel for my next stay in Agra.
Stayed 1 night in Nov 2018
Response from lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Good

Kirstin, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Breath of fresh air for all the hustle and bustle of Agra.
Stayed 1 night in Nov 2018
Response from Lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

John, Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
A fantastic hotel in Agra in which to stay. The rooms are comfortable and very spacious. The restaurants onsite are excellent.
Stayed 3 nights in Oct 2018
Response from Lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Good

Gladys, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hotel that is popular with large tour groups, which is not what we usually book into. But we like to treat ourselves from time to time and after travelling around India for the past 4 weeks it was time. Everything worked well and it was very clean. Dining options were good. Close to the attractions and hotel arranged good cab rides. Rooftop pool and restaurant was beautiful with great view of the Taj. Only thing we didn’t like was the pool temperature. Beautiful pool but no one in it it was so cold.
Stayed 2 nights in Oct 2018
Response from Lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 Excellent

Yibo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff.
Stayed 1 night in Oct 2018
Response from Lokendra on 12 Mar,2019
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,