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Reviews of The Jerai Hotel Alor Star

3 out of 5
The Jerai Hotel Alor Star
Lot 134-141, Jalan Sultan Badlishah, Alor Setar, Kedah

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 48 reviews" "
Rating 8 - Good. 17 out of 48 reviews" "
Rating 6 - Okay. 14 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jasmeen

Business traveller
Liked: Amenities
I stayed for a week. The breakfast spread should be wide or difference daily
Stayed 6 nights in Sep 2023

6/10 Okay

Farrin

Travelled with partner
Room needs upgrading.
Stayed 1 night in Apr 2023

10/10 Excellent

HAFIZAH BINTI

Travelled with group
Liked: Cleanliness, staff & service
Plus point; 1. Centre of town walking distance to Pekan Rabu 2. The coffee house offers Cheap and tasty food 3. Very friendly & helpful staff Minus point: 1. Entrance - need to climb staircase 2. Room has been upgraded. However the Toilet need to be upgraded too.
Stayed 2 nights in Feb 2022

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location - near Pekan Rabu and UTC
Stayed 2 nights in Jan 2022

10/10 Excellent

Ahmad Hasri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cobditions
The room is clean. Keep it up esp the toilet.
Stayed 2 nights in Nov 2021

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking is outside of the hotel
The parking is situated outside the hotel, not amusing if it is raining outside. Not to mention as a guest we don't feel our car is safe
Stayed 1 night in Nov 2021

10/10 Excellent

KHAIRUL IZWAN BIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General
Small rooms but are affordable and convenient.
Stayed 1 night in Dec 2020

10/10 Excellent

Rohaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centralised location Walking distance to shopping mall
Stayed 1 night in Jan 2020
Response from FOA on 13 Jan,2020
THANK YOU FOR YOUR REVIEWS WE WILL HOPE YOU CAN COME AND STAY WITH US AGAIN FOR THE NEXT TIME IF COMING TO ALOR SETAR

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
This is the best hotel in kuala kedah. Friendly and helpful staff. Although the room is small but comfortable except the toilet rather small. Food are good but the layout not attractive.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was okay. Smaller than I expected but bed was quite comfortable. Breakfast was decent but better than most 3 star hotels. WiFi was pretty slow. Lots and lots of mosquitos in the lobby (in the lift especially) and the main entrance. No trouble finding parking and it’s free. Overall room condition was meh.
Stayed 1 night in Oct 2019

8/10 Good

Sity Zurayda, SPT, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything is fine..
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

SHAH, Kuala Lumpur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel must make official application to ALOR SETAR MAJLIS TEMPATAN to cut the huge 4 trees in front of the entrance. Hundreds of birds make the trees as their night resting place, resulting in untold bird droppings falling on hotel patrons cars. The trees should be replaced wity waist high scrubs or flowers plants.
Stayed 5 nights in Jun 2019
Response from MOHD RAIS on 12 Jun,2019
Dear value guest we're sorry for this problem and we will make sure that the problem will be settled as soon as possible,we glad to hope that u can come again to our hotel and support our business as usual.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

derris

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their breakfast.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

4/10 Poor

nabilah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cadar kotor, bilik berhabuk dan berbau...
Stayed 1 night in Apr 2018

6/10 Okay

Roysten

Stayed 3 nights in Feb 2018

10/10 Excellent

nurul husna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
services
services tip top
Stayed 1 night in Dec 2017

6/10 Okay

mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy customer
Overall this hotel is very well maintained,comfortable for business traveller .but very slow during check in and even check out
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Small room
Small & not a comfy room..internet signal too low..i cant use the wifi in the hotel

2/10 Terrible

CHow, Kuala Lumpur, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad housekeeping
I check in on 19/3/17 and check out on 22/3/17. The bed linens are with stains. It is as though it was not changed with fresh bed linens before I check in. The bed linens are not even changed every day. It is the same stained bed linens for me for 3 days. Strands of my hair is still in the wash basin area and in the shower as soon as I returned to the room late in the evening for the past 3 days. Housekeeping is very poor.

6/10 Okay

Rohayati

Good
Cleanliness of room is good Quality of service is good Hotel location easy to find

8/10 Good

norshahida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to locate
nice stay

8/10 Good

norshahida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended for business travel
nice stay

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean hotel
Food was good, rooms quite clean and well maintained eventhough hotel is quite old. Stairs towards lobby not so convinient plus with luggage in hand.

10/10 Excellent

Shahzaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast. Value for money
Awesome!

2/10 Terrible

Jing, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless!
Terrible experience with this hotel. Room was musky, linen was moldy, cramped. Bathroom was cramped too. Hotel staff forgot to include the baby crib (even after we specifically requested it). Overpriced! Do not believe the good ratings! Rip-off! Arrived late in the evening to a horrible room. We left for another hotel first light the next morning.

6/10 Okay

Julian, SG

Liked: Cleanliness, staff & service, room comfort
Good times!
Good overall within the City, but parking is tough during the weekdays as close to major offices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
must stay
Hassle free & comfortable

10/10 Excellent

Shazelina, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hospitality in the heart of town
Decided to go and visit my aunts during the fasting month, and did not want to impose myself upon their hospitality. Choosing a hotel seemed like a good idea, and choosing this particular hotel proved to be an excellent idea. The hotel staff are courteous, polite and attentive, and I particularly liked the way the hotel itself catered to locals rather than foreigners (not that foreigners were in any way discriminated or made uncomfortable). I felt very much at home in the hotel, especially with the accommodating service I received throughout my stay. A shout-out to the wonderful concierge who always had a smile for guests and visitors - a rarity in this day and age!

8/10 Good

ahmad tarmizee, Seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a hotel to stay in Alor Setar.
Friendly and warm staff. Worth staying.

8/10 Good

Shafie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shazelina

Stayed 1 night in Jan 2023

6/10 Okay

YUSUKE

Disliked: Cleanliness, room comfort
中心部にあるホテル
アロースターの中心部にあるホテルで、シティプラザやプカンラブはすぐ近く、アマンセントラルやアロースタータワー、ザヒールモスクも徒歩圏内（15分から20分くらい）。アロースター自体に外国人観光客はほぼいないと思われるので、利用は国内旅行者が多いと思う。 建物自体は古く、部屋も少し古さを感じるし、エアコンをつけると少し臭い気になるかも。アメニティもあまりない。 朝食はナシレマ、ナシゴレンに、麺系（ミー、クアティアオ、ビーフン）などに、チキンソーセージ、その場で作ってくれる卵料理などあり、ローカルで美味しい。
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Kinda old facilities but ok la.

6/10 Okay

Lee

Disliked: Staff & service, property conditions & facilities, room comfort
terpencil
tempat yang sunyi

6/10 Okay

Rosydi

Ok dan memuaskan

8/10 Good

Azman, Kota Damansara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puashati..
Kebersihan bilik dan kemudahan hotel yang baik..

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

MOHAMAD HANAFI, Slim River, Perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kedudukan 'toilet bowl' terlalu rapat dengan 'sink' menjadikannya kurang selesa.