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Reviews of Fairfield Inn and Suites by Marriott Anchorage

2.5 out of 5
Fairfield Inn and Suites by Marriott Anchorage
5060 A St, Anchorage, AK

Reviews

8.0

Very good

Rating 10 - Excellent. 220 out of 554 reviews" "
Rating 8 - Good. 189 out of 554 reviews" "
Rating 6 - Okay. 78 out of 554 reviews" "
Rating 4 - Poor. 50 out of 554 reviews" "
Rating 2 - Terrible. 17 out of 554 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated so everything was up to date and working. Quiet, clean comfortable rooms. Easy to walk to many restaurants and to bus line (though harder to figureout). Downside breakfast didnt start until 630am.
Stayed 2 nights in May 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay, friendly staff, clean and quiet accommodations.
Stayed 1 night in May 2024

10/10 Excellent

rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies were very helpful and the breakfast area was clean. Some construction going on but it wasn’t too bad. We enjoyed our stay
Stayed 2 nights in May 2024

10/10 Excellent

Wendy, NORTH POLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Charles, Kailua Kona

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to the airport and free shuttle is a plus. Nice hotel with a lot food restaurants within walking distance. Front desk was nice and let me check in early when I got there early and was waiting in the lobby.
Stayed 1 night in May 2024

10/10 Excellent

Yaitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice accessible hotel
Stayed 2 nights in May 2024

10/10 Excellent

Leigh, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept well in my queen bed. The room was clean and spacious! The pool was clean and warm and I got to swim solo! The tv screen was quite big and the sound was good. Breakfast was ready earlier than predicted and I loved the variety. I had scrambled eggs, sausage and coffee. I passed on many other delicious looking items including yogurt, muffins and waffles. I loved my stay here, got a great deal, and would certainly come back.
Stayed 1 night in May 2024

8/10 Good

Suzi

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was nice and clean, still under renovation, so some noises. Lots but served the purpose
Stayed 1 night in May 2024

10/10 Excellent

Yvonne V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled, clean
Stayed 1 night in May 2024

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service for the most part was great. Check in was nice. The breakfast was great. The only thing I did not know about was that they were doing construction on the hotel and that the pool would be closed. I usually pick hotels based on pools as I like to take my child to the pool. Other than that, we did get to stay in a newly remodeled room which was great.
Stayed 1 night in Mar 2024

10/10 Excellent

KOOSRAJOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel but was under renovation! Amazing staff and location
Stayed 1 night in Apr 2024

4/10 Poor

Eric

10/10 Excellent

shelby

Stayed 1 night in Mar 2024

2/10 Terrible

Yoel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
Stayed 4 nights in Mar 2024

4/10 Poor

Martha

Stayed 1 night in Mar 2024

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
Stayed 4 nights in Feb 2024

8/10 Good

Leona K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Maggie

Liked: Property conditions & facilities
It seems like we were all alone
Stayed 1 night in Feb 2024

4/10 Poor

LaShon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff was rude and there was no advance notice that the facility was under major remodeling.
Stayed 1 night in Feb 2024

4/10 Poor

Jacob

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
Stayed 5 nights in Feb 2024
Response from MJ on 10 Feb,2024
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 Okay

RAJAT

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
Stayed 1 night in Feb 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
Stayed 1 night in Jan 2024

4/10 Poor

Marian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The lady that checked us in was RUDE, we had our grandbabies with us as they wanted to go swimming for a bit, which is why we picked this hotel, the hotel was under renovations, she said very rudely to us, there is no pool, no pool at all, you cannot use the pool because we are renovating, even my youngest grandbaby (5) said well you don't have to be mean to tell us. Maybe take your options of a pool off your website and expedia for those expecting a pool, and teach that lady some customer service
Stayed 2 nights in Jan 2024
Response from Angela R, General Manager on 12 Feb,2024
Dear Marian,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Under construction
The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.
Stayed 1 night in Jan 2024
Response from Angela R, General Manager on 11 Feb,2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Laurel

Liked: Cleanliness, staff & service
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
Stayed 2 nights in Jan 2024

4/10 Poor

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
Stayed 1 night in Jan 2024
Response from Angela R, General Manager on 12 Feb,2024
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 Okay

valery

Stayed 4 nights in Dec 2023

8/10 Good

DOUGLAS

Stayed 3 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Monica

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Connie

Stayed 4 nights in Dec 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Alex

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
Stayed 2 nights in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eleanor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet. Friendly staff and a good breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Travelled with family
Disliked: Staff & service, amenities
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
Stayed 1 night in Nov 2023

8/10 Good

Emily

Stayed 1 night in Oct 2023

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, amenities
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
Stayed 6 nights in Sep 2023

4/10 Poor

Keary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolyn

Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and received excellent customer service
Stayed 2 nights in Sep 2023

8/10 Good

Peggy

Stayed 1 night in Aug 2023

2/10 Terrible

JUNLIU

Stayed 1 night in Jul 2023

6/10 Okay

Manoj, Seattle

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
General Manager Angela was very helpful. She gave us ideas about local places to eat, and also was quick with check in. Very nice property
Stayed 1 night in Jul 2023

4/10 Poor

Tracie, Arlington

Liked: Cleanliness
Our first room’s AC didn’t work and the room was 80 degrees. When we were leaving for dinner, the receptionist was supposed to send someone to fix the AC. When we returned from dinner, the room was still 80 and ac not working. They sent us to another room at 11pm. We had to repack all our things to move. This wasn’t easy with 2 young kids. Very inconvenient.
Stayed 1 night in Jun 2023