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Reviews of Hotel New Akao

3.5 out of 5
Hotel New Akao
1993-65 Atami, Atami

Reviews

8.4

Very good

Rating 10 - Excellent. 163 out of 364 reviews" "
Rating 8 - Good. 115 out of 364 reviews" "
Rating 6 - Okay. 59 out of 364 reviews" "
Rating 4 - Poor. 17 out of 364 reviews" "
Rating 2 - Terrible. 10 out of 364 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Ken, Yokohama

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
I stayed for 2 nights 3 days. This hotel is focused on group tour and for short stay as the choice of dinings are limited, menu at buffet are always the same so don’t expect too much about dining. This hotel is located a bit apart from the central Atami so you must have a car to go around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service is very good. The property itself looks old and tired. Value for money.
Stayed 2 nights in Feb 2024

8/10 Good

Masayoshi

Travelled with family
Liked: Cleanliness, amenities
long wait on elevator. 17 floors and we need to go up and down frequently
Stayed 3 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, room comfort
Excellent staff, food and amenities
Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again.
Stayed 2 nights in Oct 2023

10/10 Excellent

shunichi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property built on a cliff overlooking the ocean. Consists of two wings, the first is 17 floors and the second is an additional 12 floors above. Buffet with very tasty Japanese food! Onsen experience (public and private). Access to garden and ocean. We did paddle boarding with beautiful views of a cave. Highly recommend this property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Very few Westerners at the hotel and I have read reviews that it is too Japanese - that's why we loved it! The onsens are incredible - a great variety - from small and quiet to busier with incredible views. We booked half board and enjoyed incredible breakfasts, a wonderful kaiseki dinner, plus an extremely tasty French dinner with delicious steak - and bread (proper bread - which is rare in Japan).
Stayed 2 nights in Jul 2023

10/10 Excellent

B Dau

Travelled with family
Nice View and the staffs are very friendly. I like most about the grand dinner and breakfast the hotel served. When you reserve the hotel, make sure you buy the dinner plan. It will make a lot easier for guests and more time to spend your stay at the hotel. Also, The hotel also provide the shuttle bus between the train station and the hotel. There is a bus line running the whole day that stops at least 15 photo spot including the beach. You have to pay only Yen 250 ($2) for a ride. You can take off wherever you want and you can take on any bus stop. You have to pay again after you take off. My stay was very smooth and I even extended one more night since I can’t enough staying there.
Stayed 1 night in May 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023

8/10 Good

Teresa

Stayed 1 night in Mar 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was facing the water and was stunning. Both meals I had at the hotel were delicious. Even though I was staying solo I had a great window front table at breakfast!
Stayed 1 night in Feb 2023

10/10 Excellent

Shiu Hang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night at ACAO. The staff is very friendly and helpful. The room is clean with nice ocean view. Wake up seeing the sunrise is amazing. The outdoor hot spring is a must go. You won’t forget the view. I’ll definitely come back again when I visit Atami.
Stayed 1 night in Dec 2022
Response from 予約係 on 11 Dec,2022
Thank you for using HOTEL ACAO. We are proud of the view of Sagami Bay from the scenic Nishikigaura. I am very happy that my experience at ACAO was a wonderful one. We are looking forward to seeing you again. From HOTEL ACAO

10/10 Excellent

NOA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a terrific experience, and while the rooms were a bit expensive, they were absolutely worth the price. And the view is incredible. Will be visiting again.
Stayed 1 night in Aug 2022
Response from お客様係 on 21 Aug,2022
Dear Mr. Jacobs, Thank you for taking the time to share your stay experience. Your genuine and honest review has boosted us to upgrade both the product and service to another level. Look forward to welcome you back! HOTEL ACAO

10/10 Excellent

INHOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen hotel
This place is amazing, the onsen has the best view ever. Rooms were very clean and spacious for Japanese hotels. The hotel has lots of artworks on walls so don't miss that out!
Stayed 1 night in Aug 2022
Response from お客様係 on 13 Aug,2022
Thank you for delivering compliments for your stay at Hotel Acao. Your kind words will definitely encourage our team to consistently provide both products and services to meet our quality standards from time to time. We do hope there will be another next chance to serve you and to let you enjoy the tranquil Atami through the hotel experiences.

10/10 Excellent

Kamijo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atami's Vacation
The cleanliness,place,the staff services are so very good.Also the shuttel bus driver's is so polite.Restaurant's food is delicious.We are so much satisfied on staying there.We will planning to come back there again.
Stayed 1 night in Aug 2022
Response from お客様係 on 13 Aug,2022
Thank you for taking the time to review your stay at Hotel Acao. We would be very excited to welcoming you back in near future and definitely ensure you will have even better experiences to stay with us!

10/10 Excellent

KAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 予約係 on 22 Jul,2022
このたびはご利用誠にありがとうございました。高評価をいただき重ねて御礼申し上げます。大変励みになります。今後も皆様に選んでいただけるホテルを目指して努力してまいります。またのご来館をお待ちしております。HOTEL ACAO

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice but overpriced hotel
Staff is friendly, rooms are clean and spacious. However, the hotel is showing its age, and is expensive for the price. The food was good, but they ran out of seats at the Japanese restaurant (dinner was included) and had no choice but to eat the French meal course. Not the first choice, but the food was still good. The location has nothing around, but they have a shuttle from the hotel to Atami Station, which was very helpful. However, not much space for luggage. Lastly, the morning sunrise was amazing which made it worth it!!
Stayed 1 night in Jul 2018

10/10 Excellent

Lucia, Bruxelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastique

6/10 Okay

NORIKO

Travelled with family
Disliked: Property conditions & facilities
風呂に行くのが難しい!数人で迷いながらたどり着くという状況でした～海近なので刺し身のグレード上げたほうが良いです。
Stayed 1 night in May 2024

8/10 Good

Koichi

ブッフェが美味しい 風呂が沢山あり飽きない
Stayed 1 night in May 2024

8/10 Good

HAJIME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海の景色がとても良いです
Stayed 1 night in May 2024

6/10 Okay

Masanori

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
施設の老朽化が激しい。トイレとバスルームがとても狭い。
Stayed 1 night in May 2024

6/10 Okay

Norimasa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が広すぎてレストラン、浴場が遠くて時間がかかる せめて建物毎に欲しい。
Stayed 1 night in May 2024

10/10 Excellent

tsutomu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食がバイキングで和食🍣、洋食、中華と揃っているホテルはなかなか無いと思います。お部屋もオーシャンビューで 宿泊料金を考えると、非常にコストパフォーマン良いホテルです。お勧めのホテルだと思います。また利用させていただきます。
Stayed 1 night in May 2024

8/10 Good

Kunihiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅のホテル係員の対応で安心して乗車できた。
Stayed 1 night in May 2024

10/10 Excellent

TOSHIAKI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂の眺めが絶景で素敵でした。
Stayed 1 night in May 2024

10/10 Excellent

Moyoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

HIDEO

Travelled with partner
Liked: Cleanliness
食事場所が離れていて、移動が大変だった。
Stayed 1 night in May 2024

8/10 Good

MINAKO

Stayed 1 night in May 2024

8/10 Good

KATSUHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
三箇所のお風呂が楽しめました
Stayed 1 night in May 2024

8/10 Good

Hitomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からは海が見え最高に素晴らしい景色ですし温泉が3つあり絶景を楽しめますが、ホテル内は非常に広いので結構歩きます。足が痛い方は要注意です。食事は朝夕ともビュッフェでしたが種類が多く満足でした！特に海鮮類は新鮮で美味しかったです。
Stayed 1 night in May 2024

10/10 Excellent

Jingwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

MAKOTO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂からの眺めがよかった。サウナは4-5人しか入れないので狭かった
Stayed 1 night in May 2024

10/10 Excellent

Ayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海に面した立地場所をいかしたホテルからの景色、2棟にまたがる大きなホテル、3か所の大きな入浴設備、ビュッフェの食事場所の壮大さなどどれも一見の価値があります。
Stayed 1 night in May 2024

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
トイレが少し古い作りではあった。温泉が3箇所あったが、ホテル内での移動距離が長く、2箇所だけ入った。一番驚いたのはレストランで、広くて豪華な作りでピアノの生伴奏まであったので、外国に来ているような気分を味わえた。料理も一つ一つが丁寧に作られていてとても美味しかった。 ホテルの外は海がすぐ近くて部屋には波の音が聞こえていた。フロントが最上階の17階にあり、部屋やお風呂、レストランに行くには下の階に降りるのが不思議な感じがした。廊下も広くてとにかくとても良いホテルだった。外国人の宿泊客も多かった。見逃しそうだったが、駐車場の手前から右を見上げると素晴らしい熱海城が見えた。
Stayed 1 night in May 2024

10/10 Excellent

HIROSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランまで少し遠かったが景色等見て散歩がてら行けたのでよかった。
Stayed 1 night in May 2024

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビュッフェディナーのレストランが異次元すぎる豪華な場所でした。
Stayed 1 night in May 2024

6/10 Okay

Mari

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
お世話になりました。 部屋は広くて気に入りましたが照明が暗い。 部屋のトイレの設備が全く機能しない！手拭きもなく⤵️ 食事はとても美味しくいただきましたが飲酒代が高い！又どこに行くにも迷路のようで不便でした。
Stayed 1 night in May 2024

6/10 Okay

Chun Hong

Travelled with family
Disliked: Cleanliness, property conditions & facilities
用餐質素不錯, 員工有善 但房間令人失望, 房內頗殘舊

8/10 Good

?

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海が目の前にある温泉が最高
Stayed 1 night in May 2024

10/10 Excellent

rei5

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3月に続き、5月も利用いたしたした。 家族9人。本館は以前と変わらず部屋からの眺めが最高です。和洋室は、小さなお子さんがいる方は、是非。ビュッフェスタイルですが、海鮮が新鮮でとても美味しいです。 赤ちゃんには離乳食もありたした。100、120センチの作務衣あり。ゲームセンターや缶詰めバーなど昭和レトロ感満載です。 何より、温泉は眺めよく気持ちいいのでまた利用します。 ルですが、お刺かいせん
Stayed 1 night in May 2024

10/10 Excellent

miho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ryuto

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
お部屋をもう少し綺麗に…
Stayed 1 night in May 2024

6/10 Okay

Yuka

Travelled with group
Disliked: Cleanliness
部屋の清掃窯行き届いてないところがあり残念。
Stayed 1 night in May 2024

8/10 Good

Chieko

Travelled with family
Liked: Cleanliness, property conditions & facilities
２つの建物の行き来がちょっと複雑だった。お風呂は良かった。食事も美味しかったです。
Stayed 1 night in May 2024

8/10 Good

Yoichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旧棟と新棟で構成されたとても大規模なホテルです。 温泉施設は大浴場が３箇所にあり貸切温泉もありました。 今回は家内と２名で宿泊。私は初めてでしたが家内は2回目です。 夕食と朝食はビュッフェ形式でまずまずのクオリティです。 私たちは今回新棟の11階に宿泊しましたがレストランに着くまでにエレベーターを４回乗り継ぎかつけっこうな距離を徒歩で移動。 家内は体験済でしたが初めての私は正直驚きました。 全ての部屋はオーシャンビューで素晴らしいロケーション。 機会があればまた利用してみたいと思います。
Stayed 1 night in May 2024