8/10 Good
Joann
Travelled with partner
16 Jun,2024
Liked: Cleanliness, staff & service, amenities
The Sheraton Baltimore North is by and large a comfortable, convenient place.
There are plenty of shops, stores and restaurants nearby. There is a small market across the street that was great.
It is a little bit worn around the edges but very clean, which I will take over new and dirty anytime. The staff were very friendly and mostly helpful. Upon arrival, the front desk staff were friendly and polite. We were checked in quickly. We received complimentary coupons for Starbucks coffee at the hotel coffee shop from the hotel engineer. When we asked for a couple additional items for the room, Joong happily and promptly brought them to our room!
There were a couple missteps. The refrigerator in our room would not run. It may have been the multiple receptacle adapter was not plugged in correctly? Also, when we checked out, we verified at the front desk that the parking ticket QR code would still be active so we could exit the garage. It was not. The reader displayed “your ticket has expired”. This was the case for several cars. Fortunately, the guest in the car behind us used his so we could exit.
All things considered, the good things far outweigh any issues and we were happy to have been their guests.
Joann
Stayed 2 nights in Jun 2024