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Reviews of The Dorothy Motel

3 out of 5
The Dorothy Motel
Marmont Cres, 250, Banff, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 496 out of 735 reviews" "
Rating 8 - Good. 178 out of 735 reviews" "
Rating 6 - Okay. 30 out of 735 reviews" "
Rating 4 - Poor. 15 out of 735 reviews" "
Rating 2 - Terrible. 16 out of 735 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Aiyana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Reneisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
喜歡：乾淨、安靜、燈可調控、水壓足且夠熱、空調溫度OK，空間足夠。 不喜歡：(此飯店主打免接觸入住-簡單入住！) 在該網訂房後，該網聊天訊息擋E-mail，無法真正取得飯店確認，打電話去飯店確認後，也無法得到確認信…還要跑到另外一家飯店拿房卡，那間飯店沒有停車位，這點很不方便。
Stayed 1 night in May 2024

10/10 Excellent

Maragatham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorothy Motel was in a great location and very clean.It was very near to public transport.Front desk at Caribou lodge was good and very responsive
Stayed 3 nights in May 2024

10/10 Excellent

Pooja

Love it, rooms are neat and clean and quite area. Near the town center
Stayed 1 night in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Thank you for staying we us at The Dorothy, we are happy to hear you enjoyed your stay.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very well appointed, lots of towels, coffee, great toiletries and a super comfy bed. I’m not a fan of the automated hotel, but front desk service at a sister hotel a couples of blocks away. The Dorothy is a fair walk from downtown Banff.
Stayed 1 night in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Thank you for your detailed review. We are happy to hear you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Lynelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with doors to a huge, enclosed patio that is perfect for pets. Beautifully renovated and nicely furnished. The only down side was that the floor needed a good mopping.
Stayed 3 nights in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Thank you for the detailed review. We will pass your comments on to our team immediately to improve.

10/10 Excellent

kathy

Liked: Property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from The Dorothy Motel team on 21 May,2024
Thank you for staying with us Kathy, we hope to welcome you back again.

10/10 Excellent

Catharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Easy access to Downtown, about 15 min walk.
Stayed 3 nights in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Thank you for staying with us Catharina and for your kind review.

2/10 Terrible

Sajjad

Disliked: Staff & service, property conditions & facilities
No check-in information was sent in advance and there was so many confusion to get into the room. The service is poor. Coffee maker and electric kettle are very old and almost not usable. The cups are not clean and there is no paper cup. I would not stay here again.
Stayed 1 night in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Dear Sajjad, we apologize for the issues you had during your stay with us. We will check the appliances immediately to ensure they are in good working order. Please note that our friendly front desk team is available at all times to help with any issues or questions and ensure your stay is excellent.

10/10 Excellent

a

Liked: Property conditions & facilities
Pet friendly
Stayed 1 night in May 2024
Response from The Dorothy Motel team on 21 May,2024
Thank you for your kind review and staying with us at The Dorothy.

10/10 Excellent

krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Thank you for staying with us Krista and we hope to welcome you back soon.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Contactless check in was easy and convenient. Room was cute and bathroom was spacious and updated.
Stayed 1 night in May 2024
Response from The Dorothy Motel team on 15 May,2024
Dear Bobbi, thank you for your detailed review. We are happy to hear you enjoyed your stay and used the mobile check in app with ease. We hope to see you again at The Dorothy.

8/10 Good

Ozzie, Nepean

Travelled with family
Liked: Amenities, property conditions & facilities
A little far from the downtown core. Should offer free city transport to and from downtown area. Very clean and quiet.
Stayed 2 nights in May 2024
Response from The Dorothy Motel team on 15 May,2024
Dear Ozzie, thank you for your detailed review, we are happy to hear you found the property clean and quiet. On a future visit, please note that complimentary transit passes are available to all our guests and can be picked up at the Caribou Lodge front desk.

10/10 Excellent

Xinxin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best motel I’ve ever stayed in. Very clean, nice and modern decorations. Would recommend it to all travelers with a tight budget but still want good experience.
Stayed 1 night in May 2024
Response from The Dorothy Motel team on 15 May,2024
Thank you for your kind and detailed review. We hope we can welcome you back to The Dorothy on a future visit to Banff.

8/10 Good

Manik

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024
Response from The Dorothy Motel team on 15 May,2024
Thank you for your kind review and choosing to stay at The Dorothy Motel.

10/10 Excellent

Henry

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating/Airconditioning is quite loud
Stayed 2 nights in May 2024
Response from The Dorothy Motel team on 10 May,2024
Thank you for your positive review and feedback. We will investigate the HVAC unit to ensure it is in good working order. We hope you can visit us again soon.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Dorothy Motel team on 10 May,2024
Thank you for your excellent rating and choosing to stay at The Dorothy Motel. We hope to see you again soon.

10/10 Excellent

Lynn, Lachine

Stayed 3 nights in May 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from The Dorothy Motel team on 10 May,2024
Thank you for your excellent rating Vera. We hope you can visit us again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dorothy is very nice. Our room was very modern and retro at the same time. No front desk however which is different. You have to check-in at the nearby Banff Caribou Lodge. The individuals there are very nice. It didn’t matter to us. We enjoyed our stay.
Stayed 1 night in May 2024
Response from The Dorothy Motel guest experience team on 3 May,2024
Thank you for your detailed review. We are happy to hear you enjoyed your stay with us.

2/10 Terrible

Zoe

Stayed 1 night in Apr 2024
Response from The Dorothy Motel guest services team on 21 May,2024
Dear Zoe, we are sorry to see you had a less than satisfactory stay with us. Please note that the front desk team is available at all times to assist our guests with any issues during their stay.

8/10 Good

Alaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Dorothy Motel guest experience team on 3 May,2024
Thank you for your rating and staying at The Dorothy. We hope to welcome you back again soon.

10/10 Excellent

Rianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Dorothy Motel team on 23 Apr,2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 Excellent

Shun Peng, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Dorothy Motel on 23 Apr,2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 Excellent

robyn

Stayed 1 night in Apr 2024
Response from The Dorothy Motel team on 10 May,2024
Thank you for staying with us Robyn!

10/10 Excellent

Ting Fung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel before and like the previous time, we enjoyed our stay. Check-in is easiest through their mobile app and the key is accessible through your phone. The room was modern and clean. Plenty of parking spaces available and street parking is available as well. Overall, I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from The Dorothy Motel guest services team on 15 Apr,2024
Thank you for your detailed review and recommendations to our future guests. We hope to welcome you back soon.

10/10 Excellent

Jemimah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay and very affordable!
Stayed 1 night in Apr 2024
Response from The Dorothy Motel guest services team on 15 Apr,2024
Thank you Jemimah, we look forward to your next visit to The Dorothy.

10/10 Excellent

Chunyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team. on 9 Apr,2024
Thank you for your kind review and staying at The Dorothy. See you soon.

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Dorothy Motel guest experience team on 9 Apr,2024
Thank you for your excellent rating. We hope to welcome you back soon.

10/10 Excellent

Vivian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Dorothy Motel guest experience team on 9 Apr,2024
Thank you for your rating Vivian and we hope you can visit us again soon.

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Dorothy Motel! The location right next to A&W and the gas station was very convenient. Lots of parking and check in was very easy at the Caribou
Stayed 2 nights in Mar 2024
Response from The Dorothy Motel guest experience team on 9 Apr,2024
Dear Sergio, thank you for your excellent rating and detailed review. We hope to welcome you back soon.

8/10 Good

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
When we first walked in there was a pop can under the bed so I’m assuming they don’t clean there floors there where long brown hairs in the bed and on the pillows I didn’t appreciate the front desk saying our room number at check in as when i worked in Banff that was a big no no because of safety the room we where in was right under where the staff do laundry or there cleaning room so we counsel heard them slamming the door all day the cups in the bath rooms also had water residue marks on them so I was afraid those maybe won’t cleaned either.
Stayed 2 nights in Mar 2024
Response from The Dorothy Motel guest services team on 15 Apr,2024
Thank you for your valued feedback Joshua. We will action your concerns immediately to improve for our future guests.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 23 Apr,2024
Thank you for your kind review and choosing The Dorothy Motel. We hope you can return soon.

8/10 Good

Lea

Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 23 Apr,2024
Thank you for your kind rating Lea. We hope you can visit us again.

10/10 Excellent

Kevin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought our dog along on a one night stop. They even gave him a pet bed to lay on which he loved. Was good beds, a quiet sleep.
Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 28 Mar,2024
Thank you for the excellent review and feedback.

2/10 Terrible

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, three rooms that we were shown were dirty, with trash under one of the beds, stains on most of the sheets, and hair throughout the bathrooms. Ended up canceling and booking elsewhere.
Stayed 3 nights in Mar 2024
Response from The Dorothy Motel guest services team on 28 Mar,2024
Dear Kimberley, we apologize for the poor experience you had with us. We have actioned your concerns and will endeavor to exceed our guest expectations moving forward.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dorothy is simplicity at its finest. If you’re looking for a quiet, clean and quaint spot to take it easy after a long day of exploring Banff, this is it. The room was clean and suitable for a family, couple or solo explorer. I appreciated the easy parking, great soaps, a real coffee mug (for real the hotel paper ones suck), and how quiet it was in the evening. The balcony is a great feature too — couldn’t make use of it due to weather but I’ll be back again, hopefully during warming months!
Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 28 Mar,2024
Dear Kyle, thank you for the excellent rating and feedback. We are very happy to hear you enjoyed the Dorothy.

10/10 Excellent

Azhar, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location.
Stayed 2 nights in Mar 2024
Response from The Dorothy Motel guest services team on 28 Mar,2024
Thank you for your review. We are happy to hear you enjoyed The Dorothy and hope to welcome you back soon.

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there several times. We like it there.
Stayed 3 nights in Mar 2024
Response from The Caribou Lodge & Spa guest experience team on 22 Mar,2024
Dear Charles, thank you for your kind review. We will see you soon!

10/10 Excellent

Lucie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the small size of the motel and its location at the edge of the forest. And I love the art work by Jason Thompson.
Stayed 3 nights in Mar 2024
Response from The Dorothy Motel guest services team on 22 Mar,2024
Thank you for your kind review and special mention of the beautiful art work at The Dorothy.

8/10 Good

Peter, Grimsby

Travelled with partner
Liked: Cleanliness, amenities
The heated floors in the washrooms are bussin
Stayed 4 nights in Feb 2024
Response from The Dorothy Motel guest services team on 22 Mar,2024
Thank you for staying with us, we are happy to hear you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Naman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from The Dorothy Motel guest services team on 22 Mar,2024
Thank you for your review and we hope to welcome you back to The Dorothy soon.

10/10 Excellent

Lyn

Stayed 4 nights in Mar 2024
Response from The Dorothy Motel guest services team on 15 Apr,2024
Thank you for your excellent rating and staying at The Dorothy.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and check-in was easy. Good value for the money.
Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 22 Mar,2024
Thank you for staying with us and we hope you can visit us again soon.

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are unique and very clean. My only complaint is there are no staff on site, so to check in I had to go to another hotel.
Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 22 Mar,2024
Dear Peter, thank you for your kind review. We are happy to hear you enjoyed your stay. On a return visit, try our mobile check in app for your convenience.

10/10 Excellent

Geovanny, Toronto

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very clean, easy access, affordable.
Stayed 2 nights in Feb 2024
Response from The Dorothy Motel on 14 Mar,2024
Thank you for your excellent review, we are happy to hear you enjoyed your stay.

6/10 Okay

Hang

Travelled with family
Liked: Cleanliness, staff & service
overall decent place for budget friendly stay at Banff, the heater/AC unit is very loud even at lowest fan setting (need ear plugs to sleep), understand it is not a "top of the line" unit, so be prepared room is either too hot or cold and very dry. Lots parking and pretty quiet area.
Stayed 3 nights in Mar 2024
Response from The Dorothy Motel on 14 Mar,2024
Thank you for your detailed review, we will investigate the heating unit in your room immediately. We are happy to hear you found the parking adequate and area quiet.

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We weren’t in the best suite, but I would ask to be in another one that face the courtyard, but overall this day was really easy and lovely
Stayed 1 night in Mar 2024
Response from The Dorothy Motel guest services team on 6 Mar,2024
Thank you for your review and staying with us. We look forward to a return visit.

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Incorrect information provided about check-in via app. We had to walk to the Caribou Lodge to check-in and our shuttle had dropped us at the Dorothy as directed in the welcome email from hotel. Keycard stopped working mid way through stay and very inconvenient to walk 15 minutes round trip in the snow to recover a new one at the Lodge. Better communication would be appreciated prior to stay and easier problem solving would be great.
Stayed 2 nights in Feb 2024
Response from The Dorothy Motel guest services team on 6 Mar,2024
Dear Cynthia, thank you for your valued feedback. We apologize for the inconveniences you encounter during your stay. The Dorothy website is a great place for important information our guest can access to make your stay with us hassle free.

6/10 Okay

ravinder

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from The Dorothy Motel guest services team on 6 Mar,2024
Thank you for your review and staying with us. We hope to welcome you back soon.