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Reviews of The Landmark Hotel

2 out of 5
The Landmark Hotel
No. 1, Jalan Omar, Batu Pahat, Johor

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 103 reviews" "
Rating 8 - Good. 50 out of 103 reviews" "
Rating 6 - Okay. 13 out of 103 reviews" "
Rating 4 - Poor. 3 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ryusuke, SINGAPORE

Liked: Cleanliness, staff & service
Hot water did not came out. Wifi gets weak on and off. Only 2in1 soap is provided. Except for them, the staff was kind and friendly. Room and linens were clean despite being aged. Restaurant offers sufficient range of F&B. If fridge in the room is not turned off while the room is vacant, it was better as I could keep my own beverages cool.
Stayed 1 night in Aug 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback as it provides us with valuable insights into areas where we can improve our services.First and foremost, we deeply apologize for the inconveniences you encountered during your stay. Please rest assured that we take these concerns seriously, and we will be addressing them promptly to enhance our service and overall guest experience.

6/10 Okay

muzammil

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel with clean facilities
Stayed 2 nights in Aug 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

8/10 Good

Patrick

Liked: Staff & service
Overall experience stay is average
Stayed 1 night in Jul 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

10/10 Excellent

Wan Ariff Fiqri

Liked: Cleanliness, staff & service
For such a vintage hotel, it's in a very good running condition. Kudos !
Stayed 1 night in Jul 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

10/10 Excellent

Sim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, hotel room is clean & comfortable.
Stayed 1 night in Jun 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

8/10 Good

Siew Yun Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay Getaway
For a 3 star hotel, overall is good. Hotel and rooms are clean. Surprised the room can actually sleep 3 people. Pretty big . Nothing fanciful.
Stayed 1 night in May 2023

8/10 Good

winghoon

Travelled with family
It was ok. The interior was renovated however the upkeep wasn’t as good.
Stayed 3 nights in May 2023
Response from Front Office Team on 13 Oct,2023
Thank you for your comments. We wish to apologise for the unpleasant stay you had encountered during your visit to our hotel.Rest assured that remedial actions will be taken to progress and in order to ensure all our guest have a pleasant and comfortable stay with us.Do pay us a visit and I am sure you have a better stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice to stay in this hotel. Breakfast spread better than other hotel in the vicinity. Comfy and nice decor room.
Stayed 1 night in Apr 2023

8/10 Good

Sim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pricing & strategic location
Stayed 1 night in Apr 2023
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

8/10 Good

Huang Chiet

Stayed 2 nights in Mar 2023

8/10 Good

HOk Sian

Stayed 1 night in Oct 2022

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, service, cleanliness location, free parking and size of room were all great! T.V. reception and wifi were spotty though.
Stayed 1 night in Jun 2022
Response from The Landmark Hotel on 6 Jul,2022
Thank you for your feedback, we appreciate and will be improve on it ! Thanks for choosing our hotel and hope to see you soon.

4/10 Poor

SALLEH

Stayed 2 nights in Jun 2022
Response from The Landmark Hotel on 17 Jun,2022
Thank you for your feedback, we appreciate and will be improve on it ! Thanks for choosing our hotel and hope to see you soon.

8/10 Good

chia hok-sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from The Landmark Hotel on 8 Jun,2022
Thank you for your feedback, we appreciate it ! Thanks for choosing our hotel and hope to see you again.

10/10 Excellent

Chia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded rooms, clean n comfortable
Stayed 1 night in Apr 2022
Response from The Landmark Hotel on 27 Apr,2022
Thank you for your feedback, we appreciate it ! Thanks for choosing our hotel and hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. The food served at the cafe good and affordable. Will stay here for my next trip to batu pahat.
Stayed 4 nights in Jan 2022
Response from The Landmark Hotel on 29 Jan,2022
Thank you for choosing our hotel! Hope to see you next time！

8/10 Good

Jazz Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Landmark Hotel on 11 Dec,2021
Thanks for choosing our hotel!

10/10 Excellent

Masteki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Nov 2021
Response from The Landmark Hotel on 29 Nov,2021
Thanks for choosing our hotel!

10/10 Excellent

Saifullizan

Stayed 1 night in Oct 2021
Response from The Landmark Hotel on 5 Nov,2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sze Teng

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2021
Response from The Landmark Hotel on 1 Oct,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mohamad

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Air-cond need service, dripping water
Stayed 2 nights in Mar 2021

10/10 Excellent

Alya, Sepang, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. There was free coffee machine near out room.
Stayed 1 night in Jan 2021
Response from Front Office Team on 13 Oct,2023
Dear Guest,Many thanks for your review.Glad to hear you had a pleasant stay with us.Do visit us again.

6/10 Okay

Yong Jiet

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very old room
Was given an old style room which is not as shown in photos. Room size is big but everything else is old. Shower is not comfortable, shower curtain looks dirty and not feeling comfortable to walk on the carpet without wearing slipper. The other things is ok, but a bit pricey and breakfast is not included.
Stayed 1 night in Sep 2020

10/10 Excellent

CONNY

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Dato’Basri

Travelled with family, Business traveller
Liked: Staff & service
A family room may consist of 2 double bed instead of 1 double and 1 single bed. Anyway it is a nice room.
Stayed 1 night in Mar 2020
Response from The Landmark Hotel on 5 Mar,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Helen

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from The Landmark Hotel on 5 Mar,2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

CSM

Travelled with family
Breakfast is acceptable. Everyday, we need to ask the Housekeeping to provide additional bath towels. Also no replacement of hand soap after 2-3 days of use.
Stayed 3 nights in Jan 2020
Response from The Landmark Hotel on 30 Jan,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good but the bathroom had stale Smell
Stayed 2 nights in Jan 2020
Response from The Landmark Hotel on 17 Jan,2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pros: The staff were friendly, helpful. The food was great, really great. Near with Dewan Jubli Intan Sultan Iskandar. Suitable for anyone looking for a stay after an event at that place. Cons: I dont think they change the bedsheet, still got some hair, the bathroom door got some space to peek, the bathtub outlet doesnt go into the direct pipe. The floor was in flood after you open the bathtub outlet. No bidet.
Stayed 1 night in Dec 2019
Response from The Landmark Hotel on 12 Dec,2019
Thank You for your feedback. we will improve our service

4/10 Poor

tan

Stayed 1 night in Nov 2019

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good reception. clean rooms. 1st floor can be a little noisy with the motorbikes on the road.
Stayed 1 night in Nov 2019
Response from The Landmark Hotel on 12 Dec,2019
Thank You for your feedback. we will improve our service

8/10 Good

Soon Hiong

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019
Response from The Landmark Hotel on 12 Dec,2019
Thank You for your feedback. we will improve our service

8/10 Good

kakNorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 111, pipe leaking. besides, it's very satisfying. night life that lives around the path of mercy.
Stayed 1 night in Nov 2019
Response from The Landmark Hotel on 12 Dec,2019
Thank You for your feedback. we will improve our service

10/10 Excellent

nordin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a spacious hotel room that we booked. The hotel front desk staff was very polite & nice eventhough we checked in at 3am. What a good stay.
Stayed 1 night in Nov 2019
Response from The Landmark Hotel on 16 Nov,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The Landmark Hotel on 5 Nov,2019
Thank You for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
room was larger and newer than expected. food was awesome!
Stayed 3 nights in Oct 2019
Response from The Landmark Hotel on 15 Oct,2019
Thank you for your feedback nice to see you next time :-)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, brand new. Clean and organized. But view from window were totally blocked.
Stayed 2 nights in Oct 2019
Response from The Landmark Hotel on 7 Oct,2019
Thank You for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not bad,but you can hear the vehicles sound very loud when you sleep
Stayed 1 night in Aug 2019
Response from The Landmark Hotel on 2 Sept,2019
Thank You for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from The Landmark Hotel on 14 Aug,2019
thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is ok.
Stayed 2 nights in Jul 2019
Response from The Landmark Hotel on 14 Aug,2019
thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat booking
Room very nice and spacious..thank to frontdesk staff for setting room for our stay..internet connection nice, food is vary..only negative just about sound proofing is low.
Stayed 3 nights in Jul 2019
Response from The Landmark Hotel on 14 Aug,2019
thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Murah,bersih, l engkap,dekat dengan penggaram square
Stayed 1 night in Jul 2019
Response from The Landmark Hotel on 15 Jul,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
air con not cold for the big room. (family room) room power point with use charger - good wash room water supply is good.
Stayed 1 night in Jun 2019
Response from The Landmark Hotel on 14 Aug,2019
thank you for your feedback

6/10 Okay

Moi

Liked: Cleanliness, property conditions & facilities
Late check-in but wonderful experience
I checked in close to midnight so was pretty relieved that it was quick and easy with the option to pay upon checkout without deposit. Overall room was clean and without any frills like carpeting, gym or swimming pool which I find so unnecessary as we just want a good night's sleep. However, management could have invested in higher quality bedding with crisp white bed sheets which would have added a notch up its value chain.
Stayed 1 night in Jun 2019
Response from The Landmark Hotel on 15 Jul,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WAKE UP BY THE LOUD SPEAKER FROM NEARBY MOSQUE/SURAU EARLY IN THE MORNING. PUT AN ABSORBER ON THE DOOR TO ABSORB THE NOISE WHEN CLOSING THE DOORS.
Stayed 1 night in Jun 2019
Response from The Landmark Hotel on 14 Aug,2019
thank you for your feedback

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Located at the heart of the town...large room
Stayed 2 nights in Jun 2019
Response from The Landmark Hotel on 12 Jun,2019
thank you for giving us feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my fav hotels in BP. Excellent location in the town and warm hospitality.
Stayed 1 night in May 2019
Response from The Landmark Hotel on 12 Jun,2019
thank you for giving us feedback. we try to provide the best service to all our customers

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room is nice, spacious and just renovated. The mattress is old and one of the divan bed base is broken. the sound prove is bad.the toilet bowl water after flush is yellowish. I was expected a buffet breakfast but end up is alacart breakfast. The food is really delicious.
Stayed 2 nights in May 2019
Response from The Landmark Hotel on 12 Jun,2019
thank you for giving us feedback. we try to provide the best service to all our customers

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pada keseluruhannya baik dan memuaskan serta berbaloi dengan bayaran
Stayed 1 night in Apr 2019
Response from The Landmark Hotel on 12 Jun,2019
thank you for giving us feedback. we try to provide the best service to all our customers