City view

Reviews of The Westin Beijing Chaoyang

5 out of 5
The Westin Beijing Chaoyang
7 North Dongsanhuan Road, Chaoyang District, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 233 reviews" "
Rating 8 - Good. 65 out of 233 reviews" "
Rating 6 - Okay. 19 out of 233 reviews" "
Rating 4 - Poor. 7 out of 233 reviews" "
Rating 2 - Terrible. 7 out of 233 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Xuan, Teaneck

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient, close to subway station, shopping and restaurant. Staffs are friendly and very helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Zhaonan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hospitality of staff and the gym..
Stayed 2 nights in Apr 2024

8/10 Good

Katherine

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

FANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

cesar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even thou the property is quite old all is running good and clean. Had the best sleep there as their beds are super comfy
Stayed 2 nights in Dec 2023

10/10 Excellent

HAICHUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

HAICHUN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and best service
Stayed 3 nights in Nov 2023

10/10 Excellent

Yating

Stayed 1 night in Nov 2023

4/10 Poor

Siew Ean

Business traveller
Liked: Amenities
Disliked: Staff & service
Concierge staff are not competent. Gave me poor information. Caused me to take almost two hours off taxi to nowhere and had to come back to hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Junqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

HAICHUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and professionalism along with cleanliness were top notch, especially the manager of the front desk and the concierge manager.
Stayed 1 night in Nov 2023

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Makmur

Stayed 1 night in Oct 2023

10/10 Excellent

Teck Khiam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 7 nights in Aug 2023
Response from Hotel Management on 26 Sept,2023
Dear guest, thank you for choosing to stay at The Westin Beijing Chaoyang and for sharing your experience with us! We are very glad to hear that you had a wonderful time at the hotel. Some of the hotel's guest rooms offer magnificent views of the Beijing CBD, and the fitness center on the fifth floor features an 800 square meter swimming pool, a fantastic space designed to bring you a unique fitness experience! We look forward to your next return!

10/10 Excellent

Aleksandrs, Pasaedna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is great, facilities are state of art, but Jupiter Liu at the reception wasted 30 minutes and made the guest feel bad during night check in.

2/10 Terrible

Heng

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition very close to subway and shipping dented . The only thing I dib’t like is no coffee maker and coffee and tea supply in the room. That doesn’t like 5 star hotel service at least in US .
Stayed 6 nights in May 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location, breakfast buffet wonderful Looking forward to viist again
Stayed 4 nights in May 2023

6/10 Okay

Zhou

Business traveller
Still need to improve.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is a lovely hotel downtown near many dining options and right next to a metro station. Staff were very friendly throughout the visit.
Stayed 2 nights in Sep 2020

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and enjoyable. The location is convenient for going to dinner or bars in Sanlitun.
Stayed 1 night in Oct 2020

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Hansdev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

January

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I didn’t like is that there were no wine glasses in the room.
Stayed 2 nights in Oct 2019
Response from Ken Liu on 24 Oct,2019
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang. We are glad to know that you are satisfied with your recent stay. The wine glasses are in the mini-bar closet, but if you need any additional ones, you could always call our Service Express, and we are more than happy to help. Your experience is very important to us, and we strive to improve and provide convenient travel experiences for all guests. We look forward to welcoming you back for a renewed experience. Be Well! Be Westin! Ken Liu Resident Manager The Westin Beijing Chaoyang

6/10 Okay

Cherdkiat

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Priscilla, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean 5 star hotel with a great price compared to the US. The fitness center and pool are state of the art. Also the breakfast buffet covers any taste from Asian, US to European. The only two very minor issue I had was that I was not able to get credit on my Marriot rewards account since I did not book the hotel via a phone app. Also when I wanted to sit next to the window during breakfast I was told that I can‘t and that people are not seated there. I was placed in corner. 5 min later all of the window tables were taken by other guests.
Stayed 2 nights in May 2019
Response from David Ness on 29 May,2019
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang and sharing your stay experience via Expedia. We are glad to learn that you are satisfied with our hotel cleanliness, reasonable pricing, stunning WestinWORKOUT® and the variety of breakfast offerings. Please accept our sincere apologies regarding the areas in which we could improve. Your comment is highly important to us. Our team will look into it and try our best to improve. You could also get more details about earning points from marriottbonvoy.com. We look forward to welcoming you back for a pleasant stay next time. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business night at Westin
Amazing hotel with great views. Lufthansa shopping center and subway just beside.
Stayed 3 nights in Apr 2019
Response from David Ness on 20 May,2019
Dear Jari, Thank you for choosing The Westin Beijing Chaoyang and sharing your stay experience via Hotels.com. We are glad to hear that you had a great stay and were satisfied with our room view, as well as, our convenient location. Your recognition is very valuable to us, and we strive to provide convenient and comfortable travel experiences for all guests. Looking forward to welcoming you back for another memorable Westin experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Great environment and facility! With great convenience!
Stayed 1 night in May 2019
Response from David Ness on 20 May,2019
Dear Guest, Thank you for staying with us and sharing your feedback via Hotels.com. We are excited to learn that you had an enjoyable stay with us, and you were satisfied with our hotel environment, facilities and convenient location. Your encouraging feedback is very important for us, and we really appreciate it. We look forward to welcoming you back for another delightful stay. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Shaoyuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin in Beijing Chaoyang District
Perfect location in Beijing, very convenient!
Stayed 3 nights in May 2019
Response from David Ness on 20 May,2019
Dear Shaoyuen, Thank you for staying with us and sharing your feedback via Hotels.com. We are excited to learn that our convenient location suited you well. Your recognition was truly appreciated and could inspire us even more. Looking forward to welcoming you back in the near future to explore more. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and safe
Located just around the corner from underground metro. Convenient to get to many places.
Stayed 3 nights in Apr 2019
Response from David Ness on 6 May,2019
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang and sharing your stay experience with us via Hotels.com. We are really excited to learn that you were satisfied with our location. I will personally share your comments with our team, and we strive to provide the convenient and comfortable travel experiences for all guests. We look forward to welcoming you back for another enjoyable stay soon. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Loved our Westin stay. Spacious and well equipped room. Comfortable bed. Lovely staff. Very good breakfast.
Stayed 1 night in Feb 2019
Response from Rem on 26 Mar,2019
Dear Marie, Thank you for choosing The Westin Beijing Chaoyang. We are excitied to hear that you are satisfied with the stay experience, especially our lovely staff, the heavenly bed with 10 layers of comfort, our spacious room and the breakfast. We strive to provide convenient and comfortable travel experiences for all guests. Looking forward to welcoming you back in the near future to explore more.

10/10 Excellent

Shing Kit Sanki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay and experience was very good.
Stayed 3 nights in Feb 2019
Response from David Ness on 22 Feb,2019
Dear Shing Kit Sanki, Thank you for choosing The Westin Beijing Chaoyang. We are excited to learn that you are satisfied with our hotel. Your prompt feedback is very important for us, and we really appreciate it. We strive to provide the convenient and comfortable travel experiences for all guests. Looking forward to welcoming you back in the near future to explore more. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Huifang Serene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip in Beijing
Best hotel in Beijing! Great service, room and amentites.
Stayed 2 nights in Dec 2018
Response from David Ness on 24 Dec,2018
Dear Huifang Serene, Thank you for choosing The Westin Beijing Chaoyang. We are very excited to hear that you had a great stay with us and you were satisfied with our hotel, service, room and amenities. Your compliments are truly appreciated, and I will share your encouraging comment with the team to inspire them even more. Looking forward to welcoming you back for another memorable Westin experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Forgot my Apple charger in the room ( on the bedside desk). But when I called back hotel, they said that they did not see it.
Stayed 3 nights in Mar 2018
Response from David Ness on 19 Dec,2018
Dear Guest, Thank you for staying with us. Our team tried again to look for the charger, but nothing was found. Once again, thank you for your understanding. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Verified traveller

Great service!
Stayed 1 night in Nov 2018
Response from David Ness on 28 Nov,2018
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang. We are glad to know that you are satisfied with our service, and we strive to provide the convenient and comfortable travel experiences for all guests. We look forward to welcoming you back for another delightful experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
A lovely a modern facility
Stayed 1 night in Nov 2018
Response from David Ness on 12 Nov,2018
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang. We are glad to know that you are satisfied with our facility, and we strive to provide the convenient and comfortable travel experiences for all guests. We look forward to welcoming you back for another delightful experience in near future. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but food and fruit don’t seem too fresh.
Stayed 3 nights in Oct 2018
Response from David Ness on 12 Nov,2018
Dear Guest, Thank you for staying with us. Please accept our sincere apologies regarding the unpleasant experience you had during your stay. We have already addressed the issue with relevant departments and will certainly try our best to take actions for improvements. We look forward to welcoming you back soon. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would happily recommend
Excellent WiFi (which is not always guaranteed in Beijing). Great location - lots of local conveniences and transport connections. Well appointed interiors. Helpful and efficient staff. Would be happy to stay again.
Stayed 7 nights in Oct 2018
Response from David Ness on 2 Nov,2018
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang and sharing your stay experience with us via Expedia. We are really excited to learn that you are satisfied with our Wi-Fi and staff service. We also appreciate your mentioning about our location, which was easy for both business guests and leisure guests. Your encouraging comment is highly valuable to us, and we strive to provide distinct and personalized experiences for guests . We look forward to welcoming you back. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were immaculate every day. Housekeeping provided 3 to 4 bottles of fresh bottled water every day which was greatly appreciated. Everyone in the hotel was friendly and smiled making us feel welcome to their country of China.
Stayed 6 nights in Oct 2018
Response from David Ness on 2 Nov,2018
Dear Guest, Thank you for staying with us and sharing your experience via Expedia. We are glad to hear that you are satisfied with our considerate service and friendly attitude. Your recognition is important to us, and we strive to provide the convenient and comfortable travel experiences for guests. We look forward to welcoming you back. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Meghan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very helpful. The room was nice and clean and had a pleasant view.
Stayed 1 night in Aug 2018
Response from David Ness on 25 Oct,2018
Dear Guest, Thank you for choosing The Westin Beijing Chaoyang and sharing your stay experience with us via Expedia. We are really excited to learn that you are satisfied with our room and location. Your encouraging comment is highly valuable to us, and we strive to provide the convenient and comfortable travel experiences for guests . We look forward to welcoming you back. Be Well! Be Westin! David Ness General Manager The Westin Beijing Chaoyang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

10/10 Excellent

H, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business, food and central location
The Hotel is based at central location, enabled me to do business meeting with many clients and offered different cuisines i.e. Japanese, Chinese and Western. In addition to the 34th floor business lounge. Fantastic staff, clean and great choice if Beijing is the destination
Stayed 2 nights in Aug 2018