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Reviews of Air in Berlin Hotel

Air in Berlin Hotel
Ansbacher Str. 6, Berlin, BE

Reviews

7.8

Good

Rating 10 - Excellent. 198 out of 841 reviews" "
Rating 8 - Good. 424 out of 841 reviews" "
Rating 6 - Okay. 159 out of 841 reviews" "
Rating 4 - Poor. 41 out of 841 reviews" "
Rating 2 - Terrible. 19 out of 841 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and friendly staff
Stayed 5 nights in Mar 2024

2/10 Terrible

Yodit

Disliked: Staff & service, property conditions & facilities
I don’t usually leave reviews. Though, this time ppl has to know what they are walking in to. The heating system doesn’t work and I was charged property tax more than it was shown on Expedia app. I booked double or twin bed room option and I found lentils in between the beds on the bedsheet. I have asked one of the associates and he was not reasonable
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Very good value in a very desirable area.
Stayed 3 nights in Dec 2023

10/10 Excellent

George

Liked: Staff & service, amenities, property conditions & facilities
Very convenient for DIN offices
Stayed 6 nights in Nov 2023

8/10 Good

George

Liked: Staff & service
Well located and cheap.
The hotel was well located and inexpensive. Only criticism was the limited ‘hot’ selection at the breakfast buffet which was pretty awful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms
Nice boutique hotel. 3 couples had 3 rooms in a separate area. 2 rooms shared a great porch with great view.
Stayed 1 night in Sep 2023

8/10 Good

Laura

Stayed 3 nights in Jul 2023

4/10 Poor

Ashish

Stayed 2 nights in Jul 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really pleasant stay here! Staff was kind and helpful, the building was clean and well maintained and it's in a great area of the city. Would happily stay here again next time I'm in Berlin
Stayed 5 nights in Jul 2023

10/10 Excellent

Scott, Blacksburg

Liked: Cleanliness, staff & service, property conditions & facilities
This appears to be a family run/independent property. It's an old building so some rooms are really small and there is no elevator (or it wasn't working). Good breakfast options. Easy to get to Bus 100 or U1-3. Several shops/bars nearby. A good option for Berlin if you want a smaller independent property.
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and quiet. The staff were friendly and helpful.
Stayed 5 nights in Oct 2022

10/10 Excellent

N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Good location. Spacious room.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was expected size, had all amenities. I am only 5’6” and my knees touched the radiator in the bathroom while sitting on the toilet, so either sit sideways or don’t use your radiator.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2022

8/10 Good

Andie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean and okay
Very clean hotel and close proximity to the city and many local attractions. Slightly outdated with rather uncomfortable beds and physical keys, appreciated friendliness of staff
Stayed 2 nights in Mar 2022

6/10 Okay

Max

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2020
Response from AS on 25 Feb,2020
Danke für ...leider keine Erklärung weshalb nur 6 Punkte schade

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Hotel is very clean and staff are very nice
Stayed 2 nights in Dec 2019
Response from Andreas Schernau on 7 Dec,2019
Thanks for the wonderful review. We wish you a Merry Christmas and a Happy New Year.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my partner stayed for 3 days this week and it was perfect. Fantastic location close to everything, so clean, staff so friendly and helpful. Great value for money. When we go back to Berlin will definitely be booking in here. Thanks so much 😊😊
Stayed 3 nights in Nov 2019
Response from Andreas Schernau on 7 Dec,2019
Thanks for the wonderful review. We wish you a Merry Christmas and a Happy New Year

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a great location.
This hotel does exactly what it says. I have no complaints.
Stayed 3 nights in Oct 2019
Response from Andy on 6 Oct,2019
Thank you for this nice rewiew.

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Hotel Air in Berlin, Reception on 9 Oct,2019
Thank you for your positive review, we feel encouraged to keeping our standards high for our guests. We would love to welcome you again in our house.

8/10 Good

CarlosT., Lodi, NJ

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is nice, clean and functional. It is central and within walking stance of everything in Berlin. The staff can be nicer to foreign non-German speaking guests. The seem to be nicer to locals or German speaking guests.
Stayed 1 night in Sep 2019
Response from Staff on 31 Oct,2019
We will proof your request.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly staff.
We booked a room for two adults and our 16 year old son. When we arrived, they said our son did not count as a child and the room only had 2 beds. She asked to see his passport to verify he was only 16. We ended up staying cramped in a room with only 2 beds. If the hotel has a policy regarding age, it needs to be specified. On the hotels.com website, a child is listed up to age 17. I found the staff very rude and it was insulting that they did not believe our son was 16. On the only positive note, the location of the hotel is very central and close to everything.
Stayed 1 night in Jul 2019
Response from Andy on 27 Jul,2019
we will proof your information and sorry for that misunderstanding

4/10 Poor

Verified traveller

Stayed 7 nights in Jun 2019
Response from Andy on 27 Jul,2019
Thank you for your rating and all the best for you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The website photos are a misrepresentation of what I actually encountered. The hotel is outdated and unsafe (using keys with with who knows how many copies out there). WiFi didn’t work in our room. The staff and management are unscrupulous, we checked out a week early and didn’t receive any refund. Construction, on the building next door, began at 05:45 Sunday morning with jackhammers. The only possible positive I can think of is the location but there are other hotels in the are that are nicer and a better value. Having traveled the world extensively I’m very familiar with hotel rating systems and would rank it a 2 star. Beware of this hotel...They took my money for services not received and refused to work with me on any arbitration.
Stayed 8 nights in Jul 2019
Response from Andy on 15 Jul,2019
On all sysztems, you send this message yust because you do not want to stay in our Hotel and you had a non refoundable rate booked. We do not answer again and we ask you the last time: Please finally stop lying Thank you

4/10 Poor

Usman

Disliked: Staff & service, room comfort
Noisy and cramped room
It’s. Noisy and room is tiny with hard to work shower in the water temperature and not for summer anyway ! I hardly slept as the courtyard was always noisy and car park too with honks ! Room is congested and warm ! It has a fridge a table and chair and that is it ! A water bottle I thought was complimentary on table with compliments on it now is being touted as 4 euro each at 700 mls and that must be most expensive on planet earth! I think I will avoid this in future
Stayed 5 nights in Jul 2019

2/10 Terrible

Ikuo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind of fraud
I can not recommend this hotel. Although I paid by online payment in advance and made a reservation, I could not stay fully booked when I arrived. Furthermore, the fees paid will not be refunded. It is such a fraud. Even if you can not stay at the overbooking of the hotel, you can not afford to refund the fee.
Stayed 1 night in May 2019
Response from Andy on 27 Jul,2019
sorry but the hotel was never overbooked and if you have a non refoundable no Hotel will pay back if you depart earlyer then reserved

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in West Berlin
Good location for meeting tours at Zoo Garden station and close to Witterbergsplazt Underground( U).
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from A.Schernau on 25 May,2019
thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked very much that the room had a balcony. However, building is a bit old and unfashionable for today's Berlin
Stayed 2 nights in May 2019
Response from A.Schernau on 25 May,2019
thank you

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from A.Schernau on 25 May,2019
thank you

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin
Clean comfortable and good value in a good location train line round the corner plenty of cafes and bars close by
Stayed 2 nights in May 2019
Response from A.Schernau on 25 May,2019
thank you for your nice rating

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Staircase and hallway has character with historical furnishings.
Stayed 3 nights in Mar 2019
Response from Andy on 30 Mar,2019
Thank you for the rating

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, competitively priced based on its offering, clean room and friendly service.
Stayed 1 night in Mar 2019
Response from Air in Berlin on 12 Mar,2019
thank you very much, we hope we see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, friendly and helpfull staff, Good and fresh food Clean place.😊 They dont answer email!😳
Stayed 1 night in Feb 2019
Response from Air in Berlin on 12 Mar,2019
Thank you very much we hope we see you again.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Hotel was very convenient and near great buses and metros
Stayed 3 nights in Jan 2019
Response from Air in Berlin on 12 Mar,2019
Thank you very much, we hope we see you again.

6/10 Okay

Verified traveller

Travelled with family
No tea or coffee in room ,but a very expensive fridge
Stayed 2 nights in Feb 2019
Response from Andy on 18 Feb,2019
The drinks are all 2 € this is very cheap

8/10 Good

Hicham

Liked: Property conditions & facilities, room comfort
Great location clean rooms close to shops good staff
Stayed 7 nights in Nov 2018

6/10 Okay

Joyce, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Single rooms very small but clean. Disappointed no tea-making facilities in rooms! Good breakfast. Staff very helpful and pleasant.
Stayed 3 nights in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice for basic, affordable, comfortable.
I was attending a conference at the InterContinental just up the street and was really glad I booked here instead of there. My room was basic, very clean and the bed was comfortable and really a queen size, not two individuals pushed together. The shower was low-flow, but did the job, though the all-in-one shampoo/soap wasn't so great. The staff were very friendly and polite. Very good value for the price, and the location was perfect for me. Only complaint was that the wifi quite slow.
Stayed 4 nights in Nov 2018

8/10 Good

Peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

A, Washington DC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a bad place if you are desperate . Staff was not friendly.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good stay
The rooms were nice, clean and tidy. The wifi signal was not great in my room so if you intend of being online a lot it is not appropriate for heavy usage. The stuff was nice and helpful. They did not tell us that breakfast is not included but I guess we could have asked. The breakfast at the hotel was average of quality and variety and they would run off certain things fast. Our rooms were looking towards the central road but it was quiet enough, although the rooms themselves are not very soundproof. All in all it was a nice experience but a bit overated I would say.
Stayed 3 nights in Sep 2018