Minibar, in-room safe, desk, blackout curtains

Reviews of ARCOTEL Velvet Berlin

ARCOTEL Velvet Berlin
Oranienburger Str. 52, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 467 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ZBIGNIEW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super location as train right there but also walkable to many sights. Twin room clean but very small with minimum extras except small kettle and a couple of teabags. Would stay there again because of location and value for money.
Stayed 3 nights in Mar 2023
Response from ARCOTEL Velvet Berlin team on 14 Apr,2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that the location worked out well for you.We hope to see you again very soon.Sincerely,the ARCOTEL Velvet Berlin team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great little hotel on a fantastic street. Shopping, sites, the river, everything are all walkable. Plus the trams and buses are super convenient. Close to museum island, government buildings, the river, Humboldt, and more.
Stayed 4 nights in Jul 2022
Response from ARCOTEL John F on 22 Jul,2022
Dear guest, thank you for the good review you gave our hotel. We are glad that you enjoyed your stay with us and hope to welcome you back soon! With kind regards, your team from Arcotel John F.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from ARCOTEL John F on 22 Jul,2022
Dear guest, Thank you for the good review you gave our hotel. We are glad that you enjoyed your stay with us and hope to welcome you back soon! With kind regards, your team from Arcotel John F.

6/10 Okay

GYU-HO

Liked: Cleanliness, property conditions & facilities, room comfort
fair room, unsatisfactory customer service
Originally I booked a room with a bathtub as depicted in the pictures, but I ended up a room without it and instead with accessibility (although I do not have accessibility issues). That was understandable anyhow. However, right after I checked in, I realised that I could not use wifi with my cell phone. I reported this issue to the receptionist, and I was told that they knew the issue: it was selectively happening to some phones, unfortunately. This means that they had already recognised the problem, and so I expected from them some alternative ways to use wifi (such as a voucher that allows me to use other wifi carriers). But I was told nothing about it until the next morning, so I made a hot claim about it because wifi was included in the service that I was supposed to get from the hotel during my stay. After this claim, in the evening that day, they offered two compensation choices. I think I got the choices only because I claimed the wifi issue; otherwise, I may have gotten nothing but no wifi during such a short trip for two nights. Wasn't it better that they notified this wifi issue beforehand and provided me with some alternative options? I am still not satisfied with how they handled this matter during my stay.
Stayed 2 nights in Oct 2021

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Any time again
Excellent hotel in the best location in Berlin Mitte. No need for car. Clean, modern, stylish and very comfortable room, free water bottle and all toiletries you may need, very friendly and easy going personnel.
Stayed 2 nights in Sep 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, could walk everwhere. Very clean and modern. Great value for money
Stayed 2 nights in Sep 2020

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay at this hotel
Excellent location. Although located on a busy road, rooms are adequately soundproofed. Fridge in room is a big bonus for us. Plenty of choices of international restaurants around. Very clean. Friendly, helpful staff.
Stayed 4 nights in Aug 2020

10/10 Excellent

Veera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend trip
Nice hotel in a central location. Nice staff. Easy to arrive by car and within walking distance to Alexander platz, restaurants and museums.
Stayed 3 nights in Jul 2020

8/10 Good

Ousmane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nathan

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

MarwanZonew, Maracaibo Venezuela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is about 15 min walk from most main tourist places. Many restaurants/cafe 3 min walk. It is not new nor old, renovated hotel hence it could be more fresh. Stylish on its kind, lots of red and curious curtains in the room. Didn’t get to try the breakfast but it seem like a nice place with an adequate breakfast. I would rate it 3,5 star hotel .
Stayed 1 night in Oct 2019

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect get away
It was only one down side... not able to open the windows to get some fresh Berlin air.
Stayed 1 night in Oct 2019

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, I would say again
Great place. I would say again
Stayed 2 nights in Sep 2019

8/10 Good

Courtney

Stayed 4 nights in Oct 2019

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, plenty of restaurants, bars and things to do
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Jesse

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not for buisness trips: won't stay again
Hotel right next to large construction site: morning noise. Reception under-staffed so there's always a wait. No cooked breakfast. Rooms fine. I love the other Arcotel John F... but this isn't the same quality.
Stayed 5 nights in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, the views were amazing. The bedroom was a little on the small side but fine for what we needed.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location, quiet and within walking distance to the metro lines, this was an excellent stay! Beds were comfy and it was nice to have proper thick towels in the bathroom instead of those thin ones I often come across I hotel rooms. Would stay here again!
Stayed 4 nights in Jul 2019

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I highly recommend this hotel!!
The view outside of our window was of a rustic bike storage area and we had twin beds and ordered and paid for a queen size, however everything else was great. Including staff, cleanliness, location, comfort, etc.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location very good. Public transport to the door. Bathrooms not private (behind a sheer curtain). Staff didn't seem to be well trained - some mistakes every day.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a funky hotel in a great spot. Right near restaurants, the metro and trams. The room is modern and has everything you want. It's all well equipped.
Stayed 2 nights in Jun 2019

10/10 Excellent

harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The comfiest bed
I absolutely loved my stay here and would 100% come back! The staff were all so lovely and very welcoming. The room was gorgeous and perfect for what we wanted. The beds were ridiculously comfortable and genuinely the best night sleep either of us have had in a long time! Our hot water wasnt working and within 5 minutes of telling the reception someone had come up to try and fix it and we were moved to a new room when they couldnt! A lovely hotel that I would thoroughly recommend. We didnt have breakfast included, instead bought a pastry from Lidl each morning for about £1, if you dont each much this is perfect but if you like a big breakfast the hotels breakfast looked very tasty! Thanks for a great time
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Anna and Shane, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for couples, not for friends sharing
Great hotel in an excellent location for exploring Berlin. Wouldn't recommend the rooms if you're sharing with a friend as there is no privacy in the rooms, not even a curtain dividing the bathroom and the bed, just some sheer see through fabric.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and the breakfast nice. Staff were so helpful.
Stayed 8 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, staff was friendly and professional.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall good hotel, went there at least half a dozen time when in Berlin. However for my most recent stay, for a reason I don’t understand, I was given a handicap access room. I don’t have any issue with this, but the bathroom was not at all convenient for a non-handicapped person : water everywhere etc. Appart from this, great stay as usual.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Decent
We stayed here for 3 nights. The front desk staff was friendly at check-in. There are some cons though. The carpeting looked very old and beat up. The bed was too sunk in and the air conditioner did not reach a very cool temperature even on the coldest setting. Also, hotels.com says “breakfast included”, but that’s only true if you pay the hotel an additional €12 at check-in or €14 after check-in (per person). That really adds up if you’re on a tight travel budget. Fortunately all of our issues were relatively minor. Overall, not a bad hotel.
Stayed 3 nights in Mar 2019
Response from Your ARCOTEL Velvet Team on 15 Apr,2019
Dear Lauren, can you please provide us with your booking number so we can look into your reservation again? If you booked including the breakfast you sure don't have to pay again at the front desk. Kind regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just great, even for night life, since there are plenty of dining opportunities around (less than 5 min.walk) and the staff was very friendly and helpful. Spaceous rooms and very comfortable beds round up the experience
Stayed 2 nights in Jan 2019
Response from Your ARCOTEL Velvet Team on 13 Feb,2019
Dear guest, Thank you for your kind review.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Your ARCOTEL Velvet team on 15 Feb,2019
Thank you for your review. Could you please tell us what we could improve?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Your ARCOTEL Velvet team on 13 Feb,2019
Thank you.

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and value for money
Stayed 3 nights in Jan 2019
Response from Your ARCOTEL Velvet Team on 29 Jan,2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ihr ARCOTEL Velvet Team on 13 Feb,2019
Vielen Dank!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Your ARCOTEL Velvet Team on 13 Feb,2019
Thank you.

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Your ARCOTEL Velvet team on 25 Dec,2018
Dear Jordan, thank you for your kind feedback. We are glad that you enjoyed your stay with us. Hope to see you again. All the best from berlin!