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The staff and property were very nice. The subway was about a five minute walk. It was not to central to the tourist spots. Everything was a 10-30min walk. Their was a supermarket directly across the street which made it very convenient. Nice little coffee and gelato shops across the street. Nice Sushi restaurant across the street. Nice stay.
Clean hotel, very helpful staff. Snacks available for purchase in lobby, nice breakfast. Dining and grocery options conveniently located in neighborhood. S Bahn and M41 bus conveniently within few minutes walking. Was disappointed that hotel had no refrigerators in room, no workout space, and no on-site laundry facility.
The hotel is well situated in a quiet area, but felt safe at all times. Numerous bars and restaurants are close by, and attractions are within walking distance from the hotel. The staff were very friendly and helpful. Breakfast was standard continental but was fresh and plenty of choice.
3-night stay with family in December 23. Overall good with two limitations: (i) rooms are very tiny, mine was advertised as 19 sq mts but was 14 at the very best. When you have big luggage to open it does make a difference and makes it rather uncomfortable. I chose this hotel also based on room size, so was very disappointed when I found out; (ii) breakfast is great in terms of choice and quality but the hotel is very big, so at rush hour when most customers are having breakfast (usually after 9.30 in Winter, when we were there) it's a struggle to find a table.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Jens Meißner,General Manager on 16 Feb,2024
The hotel has comfortable beds and even made the pull out bed nicely done. Bathroom is clean, the room is a regular Holiday Inn hotel size but the breakfast has good choices and freshly baked pastries. All the staff are helpful. The hotel was close to grocery since it was snowing and too cold we opted to use Uber. Overall our stay was nice and educational for we took the guided tour.
melania
Stayed 3 nights in Jan 2024
Response from Jens Meißner,General Manager on 16 Feb,2024
We are thrilled to hear that you enjoy your stay
10/10 Excellent
Philip
22 Dec,2023
Philip
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Berlin City Centre on 27 Dec,2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
8/10 Good
Terry
13 Dec,2023
Terry
Stayed 6 nights in Dec 2023
Response from Jens Meißner,General Manager on 16 Feb,2024
Hotel is situated in a central area of Berlin and was easy to get to. The hotel is clean and comfortable and good value for money
Richard
Stayed 4 nights in Nov 2023
Response from Reservations on 1 Dec,2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
8/10 Good
Gert
24 Nov,2023
Gert
Stayed 7 nights in Nov 2023
8/10 Good
Ron
Travelled with family
7 Nov,2023
Liked: Cleanliness, staff & service
Great service..Friendly helpful Staff
Not too impressed with the breakfast but good overall value for money
Ron
Stayed 4 nights in Oct 2023
Response from Reservations on 27 Nov,2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
The front staff was very polite and helpful. They even spoke Spanish which was very helpful!
Michael
Stayed 1 night in Oct 2023
Response from Reservations on 27 Nov,2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Very good hotel. Requires transit or Uber/cab to get to most "downtown" dining.
Worth the rate and quiet location to come to after experiencing other parts of Berlin.
Alex
Stayed 3 nights in Sep 2023
Response from Reservations on 18 Oct,2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
10/10 Excellent
CHRIS, LONG BEACH
11 Oct,2023
CHRIS
Stayed 3 nights in Sep 2023
Response from Reservations on 27 Nov,2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
10/10 Excellent
Joanna
26 Sept,2023
Joanna
Stayed 3 nights in Sep 2023
Response from Reservations on 18 Oct,2023
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regardsHoliday Inn Express Berlin City Centre
The rooms, though smaller than we expected, were comfortable. The reception desk staff were very friendly. We had a couple of small glitches with the room and they were promptly attended to.
The hotel location was close to a number of attractions.
K
Stayed 5 nights in Sep 2023
Response from Reservations on 20 Sept,2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Dear Jacksonthank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Great location!
2 things to address- we had someone smoking on our floor and we could smell it in the rooms.
The women at the front were not overly friendly or helpful however there was one gentleman that was attentive and nice to look into our concerns.
Erika
Stayed 4 nights in Aug 2023
Response from Dana Zaviskova on 7 Sept,2023
Dear erika, Thank you for your feedback, we are glad that you liked it and we hope to visit us again. We will try to improve everything.
Good affordable hotel in convenient location near the Annhalter station, included breakfast is good quality and staff are very helpful. There is a grocery store right across the street.
Ka Cheung
Stayed 3 nights in Aug 2023
Response from Dana Zaviskova on 31 Aug,2023
Dear Ka , We appreciate your kind words and we will be glad if you visit us againReservations Manager
Close to city centre and number of underground stations. Great breakfasts, useful left luggage facility after checking out and very helpful staff.
Thomas
Stayed 6 nights in Aug 2023
Response from Dana Zaviskova on 28 Aug,2023
Dear Thomas, thank you for your positive rating. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.
This place was really well located, the staff were super helpful and the morning buffet breakfast was top notch! I would highly recommend this hotel for a stay in Berlin!
Leposava Lepa
Stayed 5 nights in Aug 2023
Response from Tatiana Patino on 18 Aug,2023
Dear Guest,thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Very reasonably priced for well located city hotel. Free breakfast a bonus. 5 min walk to 2 stations and would recommend as a good hotel to stay in
Sean
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on 15 Aug,2023
Dear Sean, thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
Breakfast was very good. Different healthy options. Roy Perez was extremely helpful… very good customer service.
Lourdes
Stayed 1 night in Aug 2023
Response from Dana Zaviskova on 15 Aug,2023
Dear Lourdes thank you for your great feedback!We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,Holiday Inn Express Berlin City Centre
8/10 Good
Jorge, SAINT-LAURENT
Travelled with family
7 Aug,2023
Liked: Cleanliness, staff & service, amenities
Well localized and close to the main Berlin attractions and to metro/bus. Room not to big but enough for the needs.
Jorge
Stayed 4 nights in Jul 2023
Response from Dana Zaviskova on 8 Aug,2023
Dear Jorge, thank you for your feedback . We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. . We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.
The hotel was very nice. Polite staff. Good buffet breakfast. Very close to many trains. Easy to get around town comfortable bed and very quiet at night. I would recommend to other to stay here
Jeremy
Stayed 5 nights in Aug 2023
Response from Dana Zaviskova on 8 Aug,2023
Dear JeremyDear Guest,Thank you for taking the time to rate our accommodation. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Kind regards
The first receptionist was kind no welcoming
But after some talk our checking was solved
Something to improve
. No laundry
. No a lot variety in the breakfast
. Our room was in the 3rd floor - no to much area to walk
Lilian
Stayed 2 nights in Aug 2023
Response from Dana Zaviskova on 8 Aug,2023
Dear LilianThank you for taking the time to rate our accommodation. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are designed for a short trip to the capital. We are looking forward to welcome you again as our guestKind regards
Not a lot of parking spaces. Nice and clean and quiet.
Karen
Stayed 3 nights in Jul 2023
Response from Tatiana Patino on 3 Aug,2023
Dear Karen,Thank you for taking the time to rate our accommodation. Our parking has two floors and 105 parking spaces. We are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest.Best regards,
Dear Inessa,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation. We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre
Towels were not replaced - they were wet all the time
Room very small
Sandra
Stayed 2 nights in Jul 2023
Response from Tatiana Patino on 3 Aug,2023
Dear Sandra,thank you for your feedback and consideration. We apologize for the pointed issues and will do our best to improve.We are terribly sorry that your stay didn’t meet your expectation.Our rooms are all 18sqm in size and functionally designed for short city trips. We are very sorry that we did not meet your expectations. Our freshly renovated rooms are intended for a short trip to the capital.We sincerely hope that you will still give us a chance in the future and be our guest again in our hotel.Best regardsHoliday Inn Express Berlin City Centre
Response from Jens Meißner,General Manager on 18 Jul,2023
Thank you, we will share your comments with the team
10/10 Excellent
Sathish
Travelled with family
13 Jul,2023
Very clean. Located in the center city with parking! Good breakfast buffet and friendly staff.
Sathish
Stayed 1 night in Jul 2023
Response from Jens Meißner,General Manager on 18 Jul,2023
Many thanks for sharing your thoughts.
4/10 Poor
Basil
5 Jul,2023
Basil
Stayed 6 nights in Jun 2023
Response from Jens Meißner,General Manager on 18 Jul,2023
I would like to start by apologizing to you for not meeting yourexpectations. We strive to make each stay as pleasant and comfortable aspossible, and we will use your comments order toprovide a better experience in the future.I hope you will give us a chance by staying with us again to show you thatyour unsatisfactory stay was an exception.Again, thank you for sharing your comments.Jens MeißnerGeneral Manager