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Reviews of Greswolde Arms Hotel by Greene King Inns

3 out of 5
Greswolde Arms Hotel by Greene King Inns
1657 High Street, Knowle, Solihull, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 238 reviews" "
Rating 8 - Good. 93 out of 238 reviews" "
Rating 6 - Okay. 22 out of 238 reviews" "
Rating 4 - Poor. 7 out of 238 reviews" "
Rating 2 - Terrible. 5 out of 238 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.
Stayed 2 nights in Mar 2024

10/10 Excellent

Annamarie

Stayed 1 night in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
Could be lovely but let down by a lack of staff.
This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.
Stayed 2 nights in Feb 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Stay
Can't charge anything to room, real pain
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Tracie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sian

Stayed 1 night in Jan 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!
Stayed 2 nights in Jan 2024

6/10 Okay

MARTIN

Business traveller
Disliked: Staff & service
Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.
Stayed 4 nights in Jan 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Hayden

Stayed 3 nights in Jan 2024

10/10 Excellent

Jane

Stayed 2 nights in Dec 2023

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, wonderful staff.
Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.
Stayed 3 nights in Sep 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Bathroom fan was broken and full of dust. Very unhealthy. Most of the tea cups were chipped.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy and great for the airport!
We stayed here after a long day of travel. Booked it after we discovered our flight to Birmingham airport had been delayed so we would be later getting back than planned. Our flight was delayed further and we were concerned we would miss check in, I was unable to get hold of the hotel via phone or email, which was a concern. Luckily we landed a little earlier than expected and got there around 8:30. It was only a 10 minute drive to the airport so ideal!! This hotel was lovely. Looked like it had been newly refurbished. Room and bathroom were traditional but modern. Shower was nice and toiletries smelt good. The greeting at reception was great and the bar had a good range of drinks. We arrived late so didn't eat but the food looked and smelt delicious. We would have eaten there if our travel plan hadn't been delayed. We left very early in the morning and the night porter was friendly and helpful. The parking was included as well which was great. Overall apart from issues communicating the experience was lovely and we would definitely stay again if were flying into Birmingham.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value comfortable stay. Comfy bed, soft linens and nice decor. Air conditioning was a nice surprise in a UK hotel. Bathroom was quite small but great shower and clean, all looked recently refurbed. Take your own toiletries as only hand soap provided. Big tv and coffee/tea facilities. Breakfast in the pub was great so would recommend B&B.
Stayed 1 night in Sep 2023

2/10 Terrible

Lindsay

Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again when back in area
Stayed 1 night in Aug 2023

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern and clean. It has a restaurant with delicious food and beverages. The staff is very helpful and friendly.
Stayed 3 nights in Jul 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying here. Staff were super accomodating. Great place to stay when visiting family in the area.
Stayed 5 nights in Jul 2023

10/10 Excellent

scott

Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room
Stayed 1 night in Jul 2023

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness
Enjoyed my one night stay. Comfortable clean bed. Clean room, Lovely and quiet. Dinner was fine just had to wait as it was busy. Nice area. Would stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Stayed 2 nights in Jun 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Hotel has been upgraded and is very comfortable. Our room was huge with lovely free standing bath but we had to go along lots of corridors and stairs. At breakfast cups were chipped and not that clean but food was great
Stayed 1 night in May 2023

8/10 Good

Paul

Stayed 1 night in May 2023

8/10 Good

Daniel

Stayed 1 night in May 2023

2/10 Terrible

Christian

Stayed 1 night in Apr 2023

8/10 Good

nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just okay
I think for the price i would have expected better quality of pillows and some some nice toiletries. Its an older building so was very creaky. So was conscious of walking around the room. We had dinner at the pub, and again the quality was not good and breakfast was dreadful, not worth the £10.50
Stayed 1 night in Apr 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
A good Public House with rooms,clean and tidy Staff were very pleasant and a night porter is on hand. A down point is that there are a lot of stairs and if like me with mobility issues it is exhausting
Stayed 5 nights in Mar 2023

6/10 Okay

Adrian

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, bar and restaurant. Loo issues !
The pub/hotel was really very well decorated and contemporary. Nice bar and food options. The family room we stopped in (number 1) was really well presented and comfortable. Unfortunately the toilet didn’t flush properly, we reported this to the reception after our firsts nights stay. We could see that the maintenance man had been to the room but it was no better. We mentioned this when we returned to the hotel at 11pm, the receptionist offered to move us rooms but as it late so we declined. The disappointing aspect of this was you could tell this was a long standing problem that hasn’t been fixed. Yes we would stay here again but I don’t think it’s too much to ask for the loo to work.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elaine

Stayed 1 night in Mar 2023

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, the heating in 15 of the rooms wasn't working (February 2023) and we didn't want to use the little fan heater provided. We switched to the last available room with heating. The receptionist had to work hard under pressure to keep people happy; we were the lucky ones. Our meal was poor and one main course was returned. It's a shame because the dining room was pleasant and spacious but the menu didn't live up to the expectations. There are a lot of staircases to negotiate with luggage as this is an old hotel. It's a pity it was let down by a heating problem and poor food because the location and property deserve better.
Stayed 1 night in Feb 2023

6/10 Okay

Karen

Stayed 1 night in Feb 2023

8/10 Good

David, KNARESBOROUGH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2023

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high standard
Stayed 2 nights in Feb 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms ok
Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Stayed 2 nights in Dec 2022

8/10 Good

Ms CA Lewis

Liked: Cleanliness, staff & service, room comfort
New Year stay
I got a great price for the room as I booked in June. It is rather dated and had I paid full price which was £150 fir NYE I would not have been so happy. The price I actually paid reflects what you would expect for the aged room
Stayed 1 night in Dec 2022

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Friendly, compitent staff. Good breakfast.
Stayed 1 night in Nov 2022