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Reviews of Hampton by Hilton Birmingham Broad Street

3 out of 5
Hampton by Hilton Birmingham Broad Street
200 Broad Street, Cumberland House, Birmingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 732 out of 1555 reviews" "
Rating 8 - Good. 482 out of 1555 reviews" "
Rating 6 - Okay. 179 out of 1555 reviews" "
Rating 4 - Poor. 88 out of 1555 reviews" "
Rating 2 - Terrible. 74 out of 1555 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was in a great position to walk to the Utilita arena, it was easy to walk to shops and there were lots of bars and restaurants nearby. It was clean and quiet. The breakfast was lovely as were breakfast staff. The only thing that let it down were staff who didn’t know what they were doing in the hotel bar, we waited so long for a quick drink, but there were 4 staff and 3 customers, after 10 minutes we left and found a nice bar to go to next door
Stayed 1 night in May 2024

8/10 Good

Lukasz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Easy access to city centre.
Stayed 1 night in May 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business meetings on Broad Street with a quick visit to the shops on the Metro
Stayed 2 nights in May 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for concerts in broad street location
Stayed 1 night in May 2024

10/10 Excellent

Sian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel so convenient for everything
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night lovely team and great room
Stayed 1 night in May 2024

4/10 Poor

Catherine

Liked: Cleanliness
Disliked: Staff & service
The staff at the hotel were really poor. The staff’s attitude was really terrible.
Stayed 1 night in May 2024

10/10 Excellent

Mikela

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Nice clean room, modern bathroom. Remote control of tv not working well but not big deal. Happy that I can park at this property. Breakfast starts at 7am so great for me as I was up, fed & out of the hotel by 8.30am. Centrally located for the Utilita Arena which meant I could walk there easily.
Stayed 1 night in May 2024

8/10 Good

Charles

I left a jacket in room 1022 and I can’t get though to the hotel to ask them to put it aside for me to collect when I am next in Birmingham on 23/5/24
Stayed 1 night in May 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cohen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good breakfast and kind staff. Gym is small but did the job.
Stayed 1 night in May 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located and likewise 5 minutes walk from the utilities arena (for gigs). The property is clean and tidy. Bedrooms have irons, ironing board, fridge facilities. Likewise the reception has a bar and breakfast facilities in the morning (with a variety of ingredients to chose from).
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Charlotte,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient, staff were helpful and friendly
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Sarah,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Fiendly and helpful staff
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Graham,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Rachel,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

4/10 Poor

CHARLES

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Charles,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with parking. Good price
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Sam,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service
It served our purpose - nothing wrong with it - it’s a high volume, value for money, no frills hotel
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Julie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fab stay, lovely staff and breakfast was amazing
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Katie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly, the room was very nice, and the breakfast was great as was the price. I will stay again.
Stayed 1 night in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Tony,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the hotel. There is a canal with lots of eateries shops pubs steakhouses where you can spend the whole day and just relax. Looking at the water. Really lovely. It’s about a 20 minute walk to Birmingham town centre, the hotel is very convenient, reasonably priced and also includes free breakfast.
Stayed 2 nights in May 2024
Response from Arshad Jawed on 16 May,2024
Hi Debra,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay.
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 16 May,2024
Hi Carl,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Janeis

Travelled with partner
Liked: Cleanliness
My expectations of the brand was obviously too high as I felt a bit let down by what I had received I presumed the Hilton was an up market brand
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Janeis,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for NIA and walking distance to explore Birmingham. Hotel clean, Staff friendly and helpful. Would recommend and stay again
Stayed 2 nights in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Clare,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

2/10 Terrible

Bally

Business traveller
Disliked: Staff & service
Very noisy , had people knocking on door at night and banging on walls . Unfriendly staff at desk very arrogant . Felt very let down
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Bally,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. Please accept my sincere apologies for any inconvenience caused. I have shared your feedback with senior management. Once again please accept my apologies. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally placed for nightlife if that is what your stay is for, otherwise great all round
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Robert,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Jamie Lee

Liked: Cleanliness, property conditions & facilities
Brilliant stsy
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Jamie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Mrs Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay , thank you 😊
Stayed 2 nights in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Angela,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Olivia

Room was extremely clean. Great facilities. Staff were amazing especially Lee on reception. Definitely stay there again.
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Olivia,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Joseph,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Sharon

Travelled with partner
Liked: Amenities
Parking was a bit tricky as there were no spaces when we arrived and half car park cones off. Breakfast was perfect plenty of choice more than enough to eat Room was clean and tidy Staff weee helpful and polite
Stayed 1 night in May 2024
Response from Arshad Jawed on 9 May,2024
Hi Sharon,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arshad Jawed on 4 May,2024
Hi Paul,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally placed for exploring the city centre, good parking and excellent service!
Stayed 2 nights in Apr 2024
Response from Arshad Jawed on 30 Apr,2024
Hi Steven,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Alister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Arshad Jawed on 30 Apr,2024
Hi Alister,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

2/10 Terrible

Tiona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 30 Apr,2024
Hi Tiona,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. Please accept my sincere apologies for any inconvenience caused. Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Debbie

Friendly staff, good room and food
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 28 Apr,2024
Hi Debbie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking which was £12 which is about as expected for inner city hotel parking. Slap bang on Broad Street with lots of pubs and curry houses nearby. Easy short walk to Utilita Arena. We stayed a Saturday night and despite being on the 15th floor the bass and vibration from the nightclub beneath the hotel was going strong at 1am. Breakfast had a good selection.
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 28 Apr,2024
Hi Gary,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Felicetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 28 Apr,2024
Hi Felicette,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

8/10 Good

Tony

Stayed 1 night in Apr 2024
Response from Arshad Jawed on 28 Apr,2024
Hi Tony,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Ahlun

Stayed 1 night in Apr 2024
Response from Arshad Jawed on 16 May,2024
Hi Ahlun,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and spacious rooms , close to theatre and entertainment areas. Breakfast included which was excellent too.
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 16 Apr,2024
Hi Sean,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Kenichiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good in a basic way.
Stayed 1 night in Feb 2024
Response from Arshad Jawed on 16 Apr,2024
Hi Kenichiro,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 16 Apr,2024
Hi Melanie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Angie

Travelled with family
Liked: Staff & service, property conditions & facilities
The location was perfect and such a clean hotel
Stayed 2 nights in Apr 2024
Response from Arshad Jawed on 15 Apr,2024
Hi Angie,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great weekend. Sincerely,Arshad Jawed Senior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent location with on site parking available. The staff were excellent, very helpful. Friendly and polite. Breakfast was excellent in fact the whole stay was excellent.
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 15 Apr,2024
Hi Mark,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad Jawed Senior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Arlaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay in this hotel with a complimentary breakfast which had lots of choices! Would stay again!
Stayed 3 nights in Apr 2024
Response from Arshad Jawed on 14 Apr,2024
Hi Arlaine,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Puneeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 14 Apr,2024
Hi Puneeta,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely, breakfast had a good choice and variety of food, staff kept everything running smoothly despite being really busy. The waffles were a hit with my daughter.
Stayed 2 nights in Apr 2024
Response from Arshad Jawed on 14 Apr,2024
Hi Karen,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

SHYAM

Stayed 2 nights in Apr 2024
Response from Arshad Jawed on 4 May,2024
Hi Shyam,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was comfortable size, staff very helpful, breakfast was great and good location.
Stayed 1 night in Apr 2024
Response from Arshad Jawed on 14 Apr,2024
Hi Anne,I hope you are well,Thanks for taking your time and providing your valuable feedback to us. We look forward to seeing you again.Have a have great day. Sincerely,Arshad JawedSenior Guest Service ManagerHampton by Hilton Birmingham Broad Street