Exterior
Check availability

Reviews of Hilton Garden Inn Birmingham Brindley Place

4 out of 5
Hilton Garden Inn Birmingham Brindley Place
1 Brunswick Square, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffare all very lovely and friendly. The hotel is in a great spot.
Stayed 1 night in Apr 2024
Response from KM on 30 Apr,2024
Good evening, Janette thank you for your feedback, we look forward to seeing you in the future.

2/10 Terrible

chris

Disliked: Property conditions & facilities
The bed was aweful, lumpy, creaking.. very poor quality. the heating system didn't work, overall poor value for money
Stayed 2 nights in Apr 2024
Response from KM on 30 Apr,2024
Good evening, Chris thank you for your feedback I have flagged your heating issue to our maintenance team we are sorry to hear the bed was not to your satisfaction on this occasion I have addressed this with the relevant department as our bedroom refurbishment any day now to which all beds will be replaced.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb. We really enjoyed our stay. The only negative was the parking space. It was extremely difficult getting out of the car park... luckily my partner is an excellent driver.
Stayed 1 night in Apr 2024
Response from km on 22 Apr,2024
Good morning, Julie. thank you for your feedback we look forward to seeing you in the future.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from km on 22 Apr,2024
Good morning, Adam thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay with close up market amenities without being in the thick of it. Great for an overnight stay for the theatre. A bit of a walk to the Hippodrome though.
Stayed 1 night in Apr 2024
Response from km on 11 Apr,2024
Good morning, Nina thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in central area. Convenient for shopping and night life. 2nd time I have stayed here and looking to book again shortly.
Stayed 1 night in Apr 2024
Response from km on 8 Apr,2024
Good afternoon, David thank you for the feedback, we look forward to seeing you in the future.

10/10 Excellent

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from km on 20 Mar,2024
Good afternoon, Laurent thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

kevin

Stayed 1 night in Mar 2024
Response from km on 8 Apr,2024
Good afternoon, Kevin thank you for the feedback, we look forward to seeing you in the future.

8/10 Good

Simon

Stayed 1 night in Mar 2024
Response from km on 25 Mar,2024
Good afternoon, Simon thank you for feedback we look forward to seeing you in the future.

10/10 Excellent

Adie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cocktails for my birthday 😀
Stayed 2 nights in Feb 2024
Response from km on 27 Feb,2024
Good morning, Adie. Thank you for your feedback we look forward to seeing you in the future.

6/10 Okay

Damon

Travelled with partner
Liked: Cleanliness
The noise from the lift sounded like a crying dog all night. Felt as if everywhere aside from the lobby needed a bit of an update. Staff were ok but didn’t seem friendly at all. Didn’t even know there was a second floor. Facilities in the toilet were really small which was strange.
Stayed 1 night in Feb 2024
Response from km on 27 Feb,2024
Good morning, Damon. Thank you for your feedback we are sorry to hear you where near by a lift that was making a noise all night our bedroom and corridor refurbishment due to start this year. we have 7 floors at the hotel.

8/10 Good

Halimah

Stayed 2 nights in Feb 2024
Response from km on 22 Mar,2024
Good afternoon, Halimah thank you for your feedback we look forward to hearing from you.

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from km on 20 Feb,2024
Good morning, Neil thank you for your feedback, we look forward to seeing you in the future.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the arena and restaurants. Rooms comfortable and all staff helpful and frindly
Stayed 1 night in Feb 2024
Response from km on 19 Feb,2024
Good morning, Ian thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Alfie, Shrewsbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy and everything was clean and well kept.
Stayed 1 night in Feb 2024
Response from km on 15 Feb,2024
Good afternoon, Alfie thank you for your feedback, we look forward seeing you in the future.

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from km on 20 Mar,2024
Good afternoon, Alison thank you for your feedback, we look forward to seeing you in the future.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and great location for Utilita Arena
Stayed 1 night in Jan 2024
Response from km on 31 Jan,2024
Good morning, Martin thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from km on 31 Jan,2024
Good morning, Carol thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Osazee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping, cleanliness, transportation and convenient
Stayed 4 nights in Dec 2023
Response from km on 24 Jan,2024
Good morning, Osazee thank you for your feedback. we look forward to seeing you in the future.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from km on 23 Jan,2024
Good morning, Leanne thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Janice

Stayed 2 nights in Jan 2024
Response from km on 23 Jan,2024
Good morning, Janice thank you for your feedback, we look forward to seeing you in the future.

8/10 Good

Lynda

Stayed 1 night in Jan 2024
Response from km on 22 Jan,2024
Good morning, Lynda thank you for your feedback, we look forward to hearing from you.

8/10 Good

Brian

Stayed 1 night in Jan 2024
Response from km on 18 Jan,2024
Good morning, Brain thank you for your feedback we look forward to seeing you in the future.

8/10 Good

Darren

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Darren,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. Please, accept our apologies for any dissatisfaction you experienced during your visit We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team

2/10 Terrible

Elizabeth

Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Elizabeth,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. It is our committed aim to provide the very highest levels of service and to meet the expectations of each of our guests and I am truly sorry that on this occasion it was not the case.We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team

6/10 Okay

Amanda

Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Amanda,Thank you for staying with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to write a review.Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Gail,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

10/10 Excellent

Sara

Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Sara,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from K.Miller on 14 Jan,2024
Dear Danielle,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!We are happy to see your great 10/10 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards,Hilton Garden Inn Birmingham Brindleyplace Team

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from km on 8 Jan,2024
Good afternoon, Paul thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from km on 3 Jan,2024
Good morning, Sam thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas catch up
Great city centre location - ideal for a meet up with friends in a location with plenty of bars and restaurants nearby. Nice clean hotel with staff who seem to be happy with their work. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
Good morning, Geoffrey thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to dislike
Friendly staff, clean room, tasty breakfast
Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
Good morning, Ben thank you for your feedback we look forward to seeing you in the future.

6/10 Okay

Ting Tung

Travelled with family
Liked: Cleanliness
Room without privacy
our "family room" includes an additional hole on the door, which can be used to peeked from the outside. This feature exists only on our room's door. According to the service desk, it is a feature for assessibility purpose and is included in all family rooms.
This is what we can see from outside the room.
Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
good morning, Tang thank you for your feedback, our family rooms are also used as accessible rooms if the hotel requires them, I have looked into the spy hole and it seems the concaved outing is missing to which this has now been reported to our maintenance team to replace this.

8/10 Good

Darren

Liked: Amenities
Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
Good morning, Darren thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
Good morning, Paula thank you for your feedback, we look forward to seeing you in the future.

2/10 Terrible

Victoria

Stayed 1 night in Dec 2023
Response from km on 27 Dec,2023
Good morning, Victoria thank you for your feedback, It would have been great to have received some feedback as to why you had given us a low score as we like both low and high scores to give some source of reasoning so we can see what we could improve on for future guests.

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from km on 31 Jan,2024
Good morning, Sara thank you for your feedback. We look forward to seeing you in the future.

10/10 Excellent

Denisa

Stayed 1 night in Dec 2023
Response from km on 19 Dec,2023
good afternoon, Denisa thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from km on 19 Dec,2023
Good morning, Matthew thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and service with a smile from Carlos.
Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good afternoon, Darren thank you for your feedback, we look forward to seeing you in the future.

6/10 Okay

Paul

Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good afternoon, Paul thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

lisa

Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good afternoon, Lisa thank you for your feedback, we look forward to seeing you in the future.

8/10 Good

chris

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good morning, Chris thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in. Good bed, bedding and toiletries Great location for Brindley Place
Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good afternoon, Rebecca thank you for your feedback, we look forward to seeing you in the future.

4/10 Poor

P

Stayed 1 night in Dec 2023
Response from km on 18 Dec,2023
Good morning, Peter thank you for taking the time to do your feedback, it would have been great to of had some feedback with regards the low score for us to work on in the future.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from km on 15 Dec,2023
Good afternoon, Julie thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from km on 11 Dec,2023
Good morning, Adrian thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to access Brindley Place, Mailbox and the City Centre, car parking really handy at the q park nextdoor. The bar staff over our two day stay were excellent, very attentive and great service even whilst busy, a real credit to the venuw
Stayed 2 nights in Dec 2023
Response from km on 11 Dec,2023
Good morning, Simon thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Janine

Stayed 1 night in Dec 2023
Response from km on 12 Dec,2023
Good afternoon, Janine thank you for your feedback, we look forward to seeing you in the future.