Dear Chris, Thank you so much for your great rating following your stay at ibis Birmingham Bordesley. We are happy that we met your accommodation needs and expectations. We hope you’ll visit us again soon! Victoria Guest Service Manager

Dear Hussain,Thank you for your review. We truly value your opinion. I was delighted to hear you had an enjoyable time at ibis Birmingham Bordesley and we hope to welcome you back soon!Take care and stay well,Mihaela DihonovaHotel manager

Dear Martin, Thank you so much for your great rating following your stay at ibis Birmingham Bordesley. We are happy that we met your accommodation needs and expectations. We hope you’ll visit us again soon! Victoria Guest Service Manager

Dear Haider Ashiq, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. We look forward to seeing you again in the near future. Kind regards,Victoria Guest Service Manager

Dear Michael, Thank you so much for this amazing review! This a great reward for all of us knowing our efforts are recognised by our guests. Many thanks again and we hope to welcome you back soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Amos, Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Nicola, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. We look forward to seeing you again in the near future. Kind regards, Mihaela Dihonova Hotel manager

Dear Laura, Thank you for your review and for choosing ibis Birmingham Bordesley. I'm happy that you enjoyed your stay with us .We are looking forward to having you again as a guest in our hotel very soon! Take care and stay well,Victoria Guest Service Manager

Dear Hasiba, Thank you for choosing ibis Birmingham Bordesley and for giving us 5 star rating. I am happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel! Take care and stay well, Mihaela Dihonova Hotel manager

Dear David, Thank you for leaving a review, we regret that your experience did not meet your expectations. In regards to your comments about the car parking charge, please keep in mind that car parking fees apply only for online bookings made through travel agents as you were advised at the time of your booking, which is also stated on the booking website. Your feedback is always very welcome and will be used constructively towards improving the service that we provide. Kind Regards, Mihaela Dihonova Hotel manager

Dear Ussate, Thank you for your fantastic hotel rating received following your recent stay at ibis Birmingham Bordesley. We are very happy that we met your accommodation needs and expectations. We hope that we will have the opportunity to welcome you back very soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Dino, Thank you for leaving a review after your stay with us. For your comfort in the future, please be assured that Ibis staff are available 24 hours a day should something not be to your satisfaction. We hope you will give us the opportunity to serve you better in the future! Kind Regards, Mihaela Dihonova Hotel manager

Dear Tze Fu, Thank you so much for your 10 out of 10 review. We are delighted to hear that you had a positive experience with us at ibis Birmingham Bordesley. We hope you’ll visit us again soon for another pleasant stay! Kind Regards, Mihaela Dihonova Hotel manager

Dear Martin, Thank you so much for this amazing review! We are happy that you enjoyed your stay with us and that we met your accommodation needs. Once again, thank you very much for sharing your experience and trust in our genuine hospitality! Mihaela Dihonova Hotel manager

Dear David, Thank you for taking the time to leave a review. We are delighted that you enjoyed your visit and we look forward to seeing you again in the near future. Kind regards, Mihaela Dihonova General Manager

Dear Kelvin, Thank you for sharing a review of your recent experience at ibis Birmingham Bordesley. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear K A, Thank you for taking the time to write a positive review. I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We will be happy to having you again as a guest in the near future! Regards, Victoria Guest Service Manager

Dear Stephen, Thank you for taking the time to share your feedback. We are deeply disappointed to hear about the noise challenges you experienced during your time with us. For your comfort in the future, please be advised that hotel staff are available around the clock to assist guests with any issues that may arise; and this instance may have been able to offer you an alternative room to ensure you a more comfortable stay. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. Kind Regards, Mihaela Dihonova Hotel manager

Dear David, On behalf of our hotel and team, thank you for taking the time to leave a positive review. We are especially glad you enjoyed the friendly customer service we strive to provide for all our guests. Take care and and we hope to see you and your grandson again soon! Mihaela Dihonova Hotel manager

Dear Kane, Thank you for kindly taking the time to share your review with us, following your recent stay at our hotel. If there is anything we can do to make your next stay 10 out of 10, please do not hesitate to discuss it with us. Take care and we hope to welcome you back soon! Mihaela Dihonova Hotel manager

Dear Lily, Thank you for your fantastic rating. We welcome all feedback that we receive from our guests, which help us to recognise and reinforce excellent service within the team. Thank you once again for the positive review and we look forward to welcoming you back again soon! Kind Regards, Mihaela Dihonova Hotel manager

Dear Mr Mohammad, Thank you for taking the time to share your concerns. I am sorry that you have had cause to complain following your stay with us. I do however thank you for taking the time and trouble to share your experience as guest feedback is extremely important to us, as it allows us to monitor performance and take steps to make good what may have gone wrong. Please allow me to disagree with you about your comments that as budget hotel it is expected not a high level of cleanliness. If this is the case in other hotels, at ibis Birmingham Bordesley our guests should always find their room to be clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness you have described are not at all typical. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that we strive to provide. I am also surprised that someone provided you with false information about the way we handle any issues our guests may experience. Keeping a blind eye on potential guests’ concerns is something definitely, we do not do. Actually, we welcome all guests’ feedback as this helps us to assist our guests the best way we can so our valued guests have an enjoyable hotel experience. In regards to your comments about the noise disturbance, although we cannot control the behavior of paying guests who occupy our Hotel what we can control is the right to allow them to remain in the Hotel. This is why it is extremely important for us to be informed of any impact to your stay whilst you are here as anyone of our team would have been happy to assist you at least with a room move on this occasion. Please also keep in mind that our paying guests have also the freedom to choose when to come in and come out of their room, as well as it is their personal choice if they will come for a business or for a personal trip with their loved ones. I hope you understand that this is something we cannot control in a hotel environment. It is our goal to consistently provide superior service and accommodation, your comments are very important to us, and they will be addressed with all team. If you decide to stay with us in the future, we will be happy to welcome you back! Kind Regards, Mihaela Dihonova Hotel manager

Dear Darren, Thank you for taking the time to leave a review. We hope that we met your accommodation and that you enjoyed your visit. We look forward to seeing you again in the near future! Kind Regards, Mihaela Dihonova Hotel manager

Dear Guest, Thank you for choosing to stay with us and for taking the time to post your review. I sincerely apologise that we could not meet your expectation. We pride ourselves on our great customer care, however as you already commented our service takes a bit longer on some days, which is something out of our control in the current environment. Our team is working very hard to provide a professional and welcoming hotel services for our guests, but we as many hospitality businesses out there, we are experiencing some staffing level issues. We are really trying to minimise the impact on our customer service as much as we can, however I understand that this is not an excuse for your poor experience. I can only ask for your understanding and hope that next time when you stay with us, we will have the full team ready to provide you and the rest of our valued guests with professional and enjoyable hotel experience. Thank you once again for your much appreciated feedback, and it is our hope you will give us the opportunity to welcome you back very soon. Kind Regards, Mihaela Dihonova Hotel manager

Dear Sarah, Thank you for sharing your review. We hope that you enjoyed your stay with us and we look forward to welcoming you back again soon! Kind regards, Mihaela Dihonova Hotel manager

Dear Tia, Thank you for choosing ibis Birmingham Bordesley and for your time to leave a review. We are delighted that you enjoyed your visit. We look forward to seeing you again in the near future for another pleasant stay! Kind regards, Mihaela Dihonova Hotel manager

Dear Hanna, Thank you for taking the time to leave a review. I am sorry that on this occasion that you were disappointed with your stay. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We hope we will have the opportunity to welcome you back and serve you better in the future. Regards, Mihaela Dihonova Hotel manager

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay. It is very important for us that our guests' experiences are shared. Although limited in what we offer, we strive do to this in a professional and friendly manner and it appears that on this occasion we did that. I am very pleased to read that this was reflected during your stay and that you are already considering coming back again in the future! Thank you for staying and we all hope to welcome you back soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Megan, Thank you for choosing ibis Birmingham Bordesley and for your time to post a review. Our hotel team's focus is to ensure our guests have an enjoyable and memorable experience with us, and your rating is a reward for us. I hope that we will have the opportunity to welcome you back soon! Kind Regards, Mihaela Dihonova Hotel manager

Dear Mark, Thanks for your review. I am glad you had a good stay with us. We will be happy to welcome you back soon and to assist you with any enquiries or requests to ensure you have a 5 star stay! Kind regards, Mihaela Dihonova Hotel manager

Dear Gary, Thank you for the excellent review and for choosing to be our guest. We are delighted to hear that you enjoyed your stay with us at ibis Birmingham Bordesley. Your comments are a great reward for all of us, and I can assure you that our main goal will continue to be to offer comfortable, clean and safe stay for all our guests. Thank you once again for your positive comments and we are looking forward to having you again as a guest in our hotel. Regards, Mihaela Dihonova Hotel manager

Dear Aisha, Thank you for your comments. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience caused. All our guests should always find their hotel room to be clean and I was disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness you have described are not at all typical. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise. I am taking your particular complaint with the staff involved to rectify any shortcomings. Once again I apologise that you have had cause to complain following your stay with us. I do however thank you for taking the time and trouble to share your experience as guest feedback is extremely important to us, as it allows us to monitor performance and take steps to make good what may have gone wrong. We hope that you will give us the opportunity to better serve you in the near future! Kind Regards, Mihaela Dihonova Hotel manager

Dear Jessie, Thank you for your review and for choosing ibis Birmingham Bordesley. I'm happy that you enjoyed your stay and that my colleagues made your stay pleasant. Take care and looking forward to seeing you again soon! Victoria Guest Service Manager

Dear Guest, Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. Please reach out to us at gsm@ibisbirmingham.com to discuss your experience and please give us another chance to prove ourselves sometime soon! Kind Regards, Victoria Iles Guest service manager

Dear Mr Akbar, Thank you for your review. I am really sorry to hear that your stay was not up to expectations. For your comfort in the future, please be assured that Ibis staff are available 24 hours a day should something not be to your satisfaction. Kind Regards, Mihaela Dihonova Hotel manager

Dear Joe, Thank you very much for your time to leave a review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon. Take care and stay well, Mihaela Dihonova Hotel manager

Dear Mr Muhammed, Thank you for your time to leave a review. I was sorry to learn that your stay on this occasion fell short of your expectations. For your comfort in the future, please be assured that Ibis staff are available 24 hours a day should something not be to your satisfaction. I am sure that had you raised any of your concerns with the staff at the hotel they would have made every effort to make your stay more pleasant. It is our hope that you will give us the opportunity to better meet your expectations in the future. Regards, Mihaela Dihonova Hotel manager

Dear Peter, Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon. Kind regards, Victoria Guest Service Manager

Dear Kadin, Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon. Kind regards, Victoria Guest Service Manager

Dear Lee, Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon. Kind regards, Victoria Guest Service Manager

Dear Richard, Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Birmingham Bordesley. We look forward to welcoming you back again soon. Kind regards, Victoria Guest Service Manager

Dear Lee, On behalf of the entire ibis Birmingham Bordesley team, THANK YOU for the amazing comments you shared with us and for recommending our hotel to other travelers. We are looking forward to having you again as a guest in our hotel very soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Jacqueline, Thank you for your feedback - delighted you had an enjoyable stay with us and we met your expectations. One of the greatest rewards is receiving encouraging comments such as yours. Thank you again for your kind words and we look forward to having the pleasure of welcoming you again! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Justin, Thank you for your review and for choosing to stay with us. I hope that you enjoyed your stay, but if there is anything we can do to make your next hotel experience even better, please do not hesitate to get in touch with our team. We are looking forward to having you again as a guest in our hotel. Take care, Mihaela Dihonova Hotel manager

Dear Jake, Thank you for choosing ibis Birmingham Bordesley for your recent stay in Birmingham. I am delighted to hear you had an enjoyable time at our hotel with our friendly team and excellent facilities. Thank you again for your kind words and we look forward to having the pleasure of welcoming you again. Take care and stay well, Mihaela Dihonova Hotel manager

Dear E, We want to thank you for taking the time to post a review of your stay. We hope we met your expectations and if there is anything to make your next stay even more enjoyable, please do not hesitate to let us know! Take care and hopefully we will welcome you back in the future! Mihaela Dihonova Hotel manager

Dear Jean, Thank you for completing an online review for our hotel, I am sorry that we did not exceed your expectations on this occasion. I am glad to read that our location was convenient for you, however is a shame that you are disappointed with your experience. For your own comfort it is worth bearing in mind that hotel staff are available around the clock to assist you with any problems you may encounter. In this situation it may have been possible to offer you an alternative room or a portable fan. In terms of breakfast experience, I will share your feedback with the team, as it is identifying areas where we can do better. We welcome all our guests to share their preferences with our team, so we can do our best to offer an enjoyable stays for our valued guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Mihaela Dihonova Hotel manager

Dear Syed, Thank you for taking the time to complete an online review of our hotel. I am glad that our hotel facilities and services met your expectations. However, it is disappointing that the road works nearby caused some frustration to you. This is something out of our control and we want to thank you for your patience. Kind Regards, Mihaela Dihonova Hotel manager