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Reviews of Village Hotel Birmingham Walsall

3.5 out of 5
Village Hotel Birmingham Walsall
Tempus Drive, Tempus Ten, Walsall, England

Reviews

8.0

Very good

Rating 10 - Excellent. 399 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Balbinder, Sully, Penarth

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable pit stop
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Ramandeep Singh

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Angela, Newcastle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just off the motorway so very convenient for business travel and there were a lot of people having business meetings the bar and dining area. The fitness area was good, lots of equipment but busy. It appeared to be full of local people rather than hotel guests. Food was ok but expensive, the only place to eat with walking distance seemed to be a KFC.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean and tidy. Lots of facilities on the grounds. The staff were very friendly and couldn't do enough to make your stay excellent. Great value for money. Thanks for a wonderful stay.
Stayed 1 night in Apr 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Graham, Bexleyheath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Symon

Travelled with family and small children
Mattress for me was hard
Stayed 2 nights in Mar 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

4/10 Poor

Chloe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t realise it was going to be so loud, clearly a party destination. Probably would have got a better nights sleep at Holiday Inn across the road. Very loud, struggled to sleep, pillows were awful, very flimsy & felt cheap. Not enough storage, no sockets at bedside table. Mould around bathroom tiles, especially on the floor. Lots of cracks, marks in the bathroom & bedroom. Room window covered in mould and dust. Even the ‘what’s on’ leaflet was sticky, food stuck to it. Grubby hotel rooms Staff were all lovely however, just run down establishment. Breakfast options very limited, watery scrambled egg, undercooked bacon, sausages were small but nice. Potato bits were dry and pretty grim. If you’re a vegetarian you have the option of cereal, croissants, pain au chocolat, toast. Wasn’t a lot of choice like. Felt like hunger games haha! Didn’t bother getting food at the hotel either evening as was expensive and didn’t fancy being disappointed.
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast service and quality food
Stayed 1 night in Mar 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

4/10 Poor

KELLY

Stayed 1 night in Feb 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback.

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel, perfect for travelling on business
Stayed 1 night in Feb 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Not much in way dining options and what was available was quite expensive. Some minor cleaning problems with the room but nothing we couldn’t overcome, I wasn’t able to connect my phone to the tv due to some technical issues, but overall a nice stay. The sauna was under repair at the time but the other facilities were available and clean.
Stayed 2 nights in Feb 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

mark

Business traveller
Disliked: Staff & service
OK, very average
Nothing wrong with the hotel itself, clean and tidy enough, room ok. Service a complete mixed bag - met at the 'modern' self check type service that is not an enjoyable experience. The lady grunting and pointing her figure, obviously completely bored with her lot, is really in need of some customer service training. The exact opposite at check out, lovely lady, friendly charming and helpful. Restaurant/grill - poor and expensive - go out to somewhere else, even KFC is an upgrade an 2mins walk across the car park. Unlikely to return
Stayed 1 night in Feb 2024
Response from D McLiddy on 15 Apr,2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

ted

Stayed 1 night in Feb 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Sarah

Stayed 1 night in Feb 2024

4/10 Poor

Phil

Stayed 1 night in Feb 2024

10/10 Excellent

Parminder

Liked: Staff & service, amenities, property conditions & facilities
Noisy above bar
Stayed 2 nights in Feb 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpfull even though very busy hotel upon checkin with everything going on and great location.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Parminder

Travelled with family, Business traveller
Liked: Staff & service, amenities
Stayed for 3 nights basic housecleaning once in 3 nights when challenged was informed short staff
Stayed 3 nights in Jan 2024

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for another beautiful stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GIVE THEM YOUR BUSINESS
Booked on Hotels.com said rooms were available. Paid in Advance. Arrived to be told they are fully booked and deliberately over book rooms by 10%. This was at 23:30 at night..... I had not heads up from the hotel that they were fully booked
Stayed 1 night in Jan 2024

2/10 Terrible

Aldrin

Stayed 1 night in Dec 2023

8/10 Good

Laura

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
New Years Eve Nightmare!
New Years Eve was lovely until we arrived home to blood, sick, police, drama and parties until 5am. No sleep, very tired and overall really disappointed. Wouldn’t stay here again for New Years. Normally a nice hotel.
Stayed 1 night in Dec 2023

4/10 Poor

umesh

Stayed 1 night in Jan 2024

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

8/10 Good

Seema

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience staying at Village Hotel.
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

10/10 Excellent

Dave

Stayed 1 night in Dec 2023

4/10 Poor

Bhupinder

Disliked: Property conditions & facilities
Huge hole in the carpark
Be very careful in the car park - there is a huge hole
Stayed 1 night in Dec 2023

4/10 Poor

Mercedes

Travelled with partner
Liked: Staff & service
Our floor people were smoking cigarettes and was loud trying to get into our room ext it was not a good experience so we checked out early
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
We are sorry to hear this and apologise on behalf of other guests within the hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel i always stay there
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
Nice room, good gym and pool. Comfortable bed, hot shower everything nice. What is not nice is drunk people laughing and screaming outside the entrance when you try to sleep. They need to be moved on / culled by the hotel. Or fit triple glaze windows. Food in the bar is average and way overpriced. There’s a walkable pub called the Parkbrook and food is fantastic and well priced.
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback, this will be shared with the relevant departments

2/10 Terrible

Bhika

Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

6/10 Okay

Carli

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Gym is not included when booking through 3rd party
Booked a village hotel to use the gym whilst away on business. Only to be told when checking in that because I’d booked on Experian the gym was not included. Booked room service, told it would be with me at 6:20pm. Rang reception to chase at 7pm. Food arrived 5 minutes later, chips were luke warm. Room was clean, bed very comfy.
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback, this will be shared with our teams. The gym facilities are included with club rooms booked through third parties

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bar service very slow Even slower with App - over 20 minutes for a pint to arrive
Stayed 1 night in Dec 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

10/10 Excellent

Robert Gary

Stayed 1 night in Nov 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback

2/10 Terrible

Ravnish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M Williams on 6 Jan,2024
Thank you for your feedback