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Reviews of The Kendall Hotel

3 out of 5
The Kendall Hotel
350 Main Street, Cambridge, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 832 out of 1003 reviews" "
Rating 8 - Good. 119 out of 1003 reviews" "
Rating 6 - Okay. 24 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 30 minute walk from Fenway. Lots of food options close.
Stayed 4 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and the hotel is historic, unique, comfortable and close to MIT.
Stayed 1 night in May 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. The breakfast was plentiful and delicious! Parking is a bit tight in the underground garage. The staff were very friendly and accomodating. Definitely would stay there again!!
Stayed 3 nights in Apr 2024

8/10 Good

Antonio Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel with an excellent location. The breakfast is fair for the price they charge.
Stayed 1 night in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 4/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Patricia, Fort Mill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention anyone going to Boston: you MUST stay here if you can. Wonderful and comfortable rooms, excellent service, cozy reception area and bar, generous breakfast options, steps away from the T so you can get absolutely anywhere in the city in minutes. Plus, it’s a historic building with loads of charm, not the usual generic hotel options you have to settle for. Reasonably priced, especially given the thoughtful attention to detail so your stay is pleasant and enjoyable in every respect. Don’t overlook this gem if you’re traveling to Boston!
Stayed 3 nights in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for this amazing review! We're glad you enjoyed all of our hotel's amenities as well as the convenient location. We hope you'll stay with us again during your next visit to Cambridge.

10/10 Excellent

Carlita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel in the middle of MIT. Easy access to the train to Boston, 2 stops away. Lots of good restaurants, book stores, and a few blocks walk to the Charles river walking path. Breakfast included, well worth the rates.
Stayed 4 nights in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Jimmie N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good. Exceptionally well-kept historical property.
Stayed 4 nights in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, relaxing, nice size rooms. Delicious complimentary breakfast.
Stayed 2 nights in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 4/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the T. Nice place.
Stayed 3 nights in Apr 2024
Response from TD on 20 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here during marathon weekend a short 20 minute walk to the buses at the public garden. Locally owned and operated which is so rare these days.
Stayed 2 nights in Apr 2024
Response from TD on 20 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024
Response from TD on 20 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Melissa, Ashland

Stayed 1 night in Apr 2024
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from TD on 12 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope you'll visit us again soon.

4/10 Poor

Marta Manrique

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I did not like the poor service we received during our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

kiki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! Will always come back whenever we travel to Cambridge.
Stayed 2 nights in Mar 2024
Response from TD on 2 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Krys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Kendall Hotel! I will only caution that the parking garage is very small and spaces there are very tight- I backed into a bollard that I could not see causing damage to my car.
Stayed 3 nights in Mar 2024
Response from TD on 2 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Kristina, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TD on 30 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was not well lighted. but then again, we are elderly. Staff overall were excellent. Breakfast area was very clean and again, staff made you feel welcome.
Stayed 2 nights in Mar 2024
Response from TD on 2 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Qiuguang, Batavia

Stayed 2 nights in Mar 2024
Response from TD on 20 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Remote control was deficient and toilet tank failed to refill sometimes.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victor, MIAMI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 👌... parking should be free
Stayed 1 night in Mar 2024
Response from TD on 26 Mar,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Yung, Pelham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure to stay at this hotel. Very convenient, clean, quaint decorations, comfortable bed, friendly staff!
Stayed 2 nights in Mar 2024
Response from TD on 26 Mar,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Arthur, Walpole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our room and the gentleman on duty at midnight went above and beyond to move us and be sure we were good. And the breakfast buffet was great. Highly recommend.
Stayed 1 night in Mar 2024
Response from The Kendall Hotel Team on 22 Mar,2024
Arthur, We are delighted to hear you had a positive experience with one of our staff members. Thank you for your review and we hope to see you again soon!

10/10 Excellent

Byungchan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from TD on 2 Apr,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Katia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the uniqueness of the hotel. Great breakfast buffet.
Stayed 1 night in Mar 2024
Response from The Kendall Hotel Team on 15 Mar,2024
Katia,Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Kendall Hotel Team on 22 Mar,2024
Marcela,Thank you for a 5/5 review! We are glad you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Lishan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from The Kendall Hotel on 22 Mar,2024
Lishan,Thank you for a positive review. We are glad you enjoyed your stay with us, and we encourage you to leave any additional feedback you wish to give. Please email us with any questions or concerns.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming place with lots of lovely gestures from staff to make us feel welcome. The room did not look like a hotel room but a perfect guest room in a New England home.
Stayed 1 night in Feb 2024
Response from TD on 18 Feb,2024
On behalf of the Kendall Hotel, thank you so much for this fantastic review! We're glad you enjoyed your stay and we hope you'll visit us again soon.

10/10 Excellent

Kathryn, South Deerfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! We absolutely loved our stay at the Kendall hotel and would definitely stay again! Our only complaint is that our room was very hot and the windows did not open. The front desk staff was lovely and provided us with a fan. This is a very old historic building so the temperature must be challenging to regulate, but I would suggest asking for a fan if it’s uncomfortable for you. Otherwise it was an absolutely spectacular stay!
Stayed 2 nights in Feb 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed and linens. Loved the fridge. Excellent breakfast and wine hour. Also lived the treats with turndown. Cute and historic building. Parking on site. Will be back!
Stayed 1 night in Feb 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch boutique hotel.
Incredibly charming place. Wonderful stay.
Stayed 4 nights in Jan 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the perfect 10 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Yung, Pelham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint historic hotel in Kendall Square. The lobby and rooms are nicely decorated and very charming. I will definitely stay here again!
Stayed 2 nights in Jan 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Zijian, Beijing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's great in Kendall, only I couldn't do laundry here which caused a little inconvenience.
Stayed 2 nights in Jan 2024
Response from TD on 14 Feb,2024
On behalf of the Kendall Hotel, thank you so much for the 4/5 rating! We're glad you enjoyed your stay and we hope to welcome you back again soon.

4/10 Poor

Gary

Stayed 1 night in Jan 2024

6/10 Okay

Bradford, Sigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Parking was $45 additional per night. The parking garage is in the basement below the hotel and is very tight. I’d recommend a small vehicle if you’re going to park here. Breakfast was okay. Scrambled eggs, bacon, and potatoes with sour cream, salsa, and hot sauce available were the choices for hot breakfast during my 4 night stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival there were bottles of water and complimentary snacks. Such a lovely restful place after our ride to the city.
Stayed 1 night in Jan 2024
Response from The Kendall Hotel Team on 27 Jan,2024
Eileen,We are so happy you enjoyed your stay with us. We look forward to your return!

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in great location. Not really a "work" hotel, no desk in the room and no gym on premise. The hotel provides a pass to a CAC gym a few blocks away.
Stayed 2 nights in Jan 2024
Response from The Kendall Hotel Team on 27 Jan,2024
Sandra,Thank you so much for your feedback! We appreciate you sharing your experience with us.

10/10 Excellent

Anca

Stayed 1 night in Jan 2024
Response from The Kendall Hotel Team on 27 Jan,2024
Anca,We thank you for a 10/10 review! We hope to see you again soon.

8/10 Good

Kwangkeun

Stayed 3 nights in Jan 2024
Response from The Kendall Hotel Team on 22 Mar,2024
Kwangkeun,Thank you for your review. We are glad you enjoyed your stay with us, and we appreciate any feedback you may have. Please do not hesitate to reach out to us with any questions or concerns. We hope to see you back again soon and we hope you have a wonderful day!

10/10 Excellent

Colin, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TD on 20 Jan,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Boutique Hotel in Cambridge MA!!
Stayed 3 nights in Dec 2023
Response from TD on 19 Jan,2024
On behalf of the Kendall Hotel, thank you so much for the perfect 10 rating! We're glad you enjoyed your stay and we hope you'll visit us again soon.

10/10 Excellent

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2024
Response from TD on 19 Jan,2024
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope you'll visit us again soon.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here and definitely will be back. The service was wonderful, room was clean (also I loved the decor of the entire hotel), and I felt very safe in the nearby areas. Conveniently located close to the T which made it super easy and fast to get around. Would definitely recommend this hotel!
Stayed 1 night in Dec 2023
Response from TD on 19 Jan,2024
Thank you so much for this glowing review of the Kendall! We're elated to hear you received excellent service, and it's also nice to know you felt safe in our convenient location. We hope you'll stay with us again soon!

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024
Response from TD on 19 Jan,2024
On behalf of the Kendall Hotel, thank you so much for the perfect 10 rating! We're glad you enjoyed your stay and we hope you'll visit us again soon.

8/10 Good

Katrina

Stayed 1 night in Dec 2023
Response from TD on 2 Jan,2024
On behalf of the Kendall Hotel, thank you so much for the 8/10 rating! We're glad you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very unique.
Stayed 3 nights in Dec 2023
Response from TD on 15 Dec,2023
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope you'll visit us again soon.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast included was very good.
Stayed 1 night in Dec 2023
Response from TD on 13 Dec,2023
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope you'll stay with us again in the near future.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel. loved the little touches that most hotel chains don't do anymore. we had a nice care package delivered to our room, nice wine tasting in the lobby, great breakfast. The hotel was quaint and cozy. wish we had more time spent there. the only negative is if you a large car/truck the parking in garage is close to impossible.
Stayed 1 night in Dec 2023
Response from TD on 13 Dec,2023
On behalf of the Kendall Hotel, thank you so much for the 5/5 rating! We're glad you enjoyed your stay and we hope you'll stay with us again. We apologize for the "tightness" of our garage. It's definitely a tricky place to park!