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Reviews of Novotel Bristol Centre

4 out of 5
Novotel Bristol Centre
Victoria Street, Bristol, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is very nice , clean . With good sized rooms as you expect in a Novotel . Only real complaints relate to the heating , as numerous other reviews have mentioned , the internal room temperature of the rooms is locked at 19 degrees . No amount of adjusting of the baffling heater controls ( no instructions provided ) will get it to move up or down . I got the readout to change to 22 degrees and it made zero difference . I then got it to show “off” on the display , it still continued to ( noisily) pump out 19 degree air all night . In the end we took out the provided electric oil radiator , and plugged that in to get some heat into the room . Which brings us to the next problem , mains sockets , or the lack of , our room - 135 , had one single mains socket (That’s a single socket , not a double ) and no USB’s , this is completely unacceptable in this day and age , for a couple staying together With phones. iPads , earbuds etc to charge . Even a Travelodge has at least two double sockets , both with USB’s in their premium rooms , so to have only a single socket in a £100 plus a night room is an insult. Get your act together Novotel , this is penny pinching to an insulting level .
Stayed 2 nights in May 2024
Response from JM on 8 May,2024
Thank you for taking the time to share your feedback about your recent stay with us. We have now adjusted our systems to now work on full air conditioning therefore ensuring the rooms are now cooling. I can also confirm that we are in the process of adding USB sockets to our bedrooms with 1 floor already being complete.We thank you again for your feedback and we hope to welcome you back to our hotel very soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accommodation.
Stayed 2 nights in Apr 2024
Response from JM on 29 Apr,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and only a short walk from city centre. Plenty of amenities and bars/restaurants nearby.
Stayed 1 night in Mar 2024
Response from JM on 24 Apr,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Shabir, Weston Super Mare

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money property
Stayed 1 night in Apr 2024
Response from JM on 24 Apr,2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JM on 24 Apr,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

SH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big for the price. Service staff was kind and helpful.
Stayed 2 nights in Apr 2024
Response from JM on 24 Apr,2024
Thank you for taking the time to share your feedback. We are glad that you had a good stay with us and that the team was kind and helpful. We hope to welcome you back to our hotel very soon!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel convenient for transport links
Stayed 1 night in Mar 2024
Response from JM on 3 Apr,2024
Thank you for the review of our hotel! We are glad you had a good stay and hope to see you again very soon.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t fault the property and all the staff were lovely and very helpful My room was very nice and very clean And breakfast was great with a lovely and efficient staff For me the whole stay was perfect ! John Hankins
Stayed 2 nights in Mar 2024
Response from JM on 4 Apr,2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 26 Mar,2024
Thank you for taking the time to share your feedback. We are glad to see that you had a good stay with us and we hope to welcome you back to our hotel very soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JM on 26 Mar,2024
Thank you for taking the time to share your feedback and we are happy to see that your had a good stay with us. We hope to welcome you back to our hotel very soon!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 25 Mar,2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness, staff & service
A decent enough stay, but the TV had many of the channels missing. To be fair, they offered a new room, but not on after you'd unpacked for a day.
Stayed 2 nights in Mar 2024
Response from JM on 11 Mar,2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff but room only equipped for 1 person (armchair towel tbags etc)
Stayed 2 nights in Mar 2024
Response from JM on 11 Mar,2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Feb 2024
Response from JM on 5 Mar,2024
Thank you for taking the time to leave a great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from JM on 29 Feb,2024
Thank you for taking the time to leave a review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Stavros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Really great hotel. Close to the city centre and the train station. Comfortable and clean room, and very nice restaurant. Great breakfast as well. We really enjoyed our stay there. Staff were really helpful as well.
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for the review of our hotel and as always we appreciate the kind feedback your have given! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Samuel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JM on 22 Feb,2024
Thank you for taking the time to leave the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Sardar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Bristol
Perhaps the food for breakfast could be improved but other than that, everything was great. Thank you.
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for the review of our hotel and as always we appreciate the feedback your have given! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Adam

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from JM on 22 Feb,2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you back to our hotel very soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Faulty shower
Very friendly amd helpful reception staff when booking in. Shower did not drain and flooded bathroom. The house keeping member told us she had reported the problem the day before, yet they still booked us into the room. Reception staff offered nothing to resolve the problem, i had to ask for another room so we were able to shower!! Very much delayed our day. Nice breakfast, but overall very disappointing.
Stayed 1 night in Feb 2024
Response from JM on 12 Feb,2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations due to the issues you have brought to our attention.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Positives: The staff at the novotel were helpful and friendly. The additional activities for children were appreciated. The bed and bedding were comfy. Rituals toiletries were lovely. Plenty of towels and complimentary water was lovely. Breakfast food was good and gluten free options appreciated. Ways to improve: Decor is very tired and in need of rejuvenation. Carpets had seen better days.At breakfast gluten free options and decaf coffee was not readily avaliable. Once requested it took quite a while to have these items delivered.Children said the sofa beds were uncomfortable. Lots of local conatruction so quite noisy.
Stayed 1 night in Feb 2024
Response from JM on 12 Feb,2024
Thank you for taking the time to leave a review of our hotel! We appreciate the feedback that you have left however we are glad that on the whole you enjoyed your stay and hope to see you again very soon.

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities
Cold
Although the room was well furnished and comfortable we were cold. There were no instructions for the heater and, although we turned up the thermostat, it took over an hour for the temperature to go up 2 degrees. There did not appear to be any way to have heating without the noisy fan. We enquired at reception and they said they would send maintenance. No one came during the 2 hours we were getting ready to go out and when we returned later in the evening the heating had been turned off! This was disappointing as everything else about our stay was fine.
Stayed 1 night in Feb 2024
Response from JM on 5 Feb,2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I was glad to see that in general you were happy with your stay however I am sorry that your experience did not meet your expectations due to the temperature in your room.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfortable, pleasant room. Experience spoiled by rude staff
Stayed 1 night in Feb 2024
Response from JM on 5 Feb,2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

patrick

Stayed 1 night in Feb 2024
Response from JM on 5 Feb,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Rob

Stayed 2 nights in Jan 2024
Response from JM on 30 Jan,2024
Thank you for taking the time to leave the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JM on 29 Jan,2024
Thank you for taking the time to share your feedback and we are glad to hear that you had a decent stay at the Novotel. We hope to welcome you back to our hotel very soon!

4/10 Poor

Kai

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
poor
Room was okay overall but AC didnt work during extreme cold weathers. Cleaners leaving windows open and when reporting the issue to reception nobody came to help and received no compensation
Stayed 7 nights in Jan 2024
Response from JM on 24 Jan,2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JM on 24 Jan,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Chia-Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from JM on 24 Jan,2024
Thank you for taking time to leave a review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Monique riza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JM on 24 Jan,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JM on 24 Jan,2024
Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from JM on 25 Jan,2024
Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, reasonably priced, in good location
I tend to always stay here when visiting Bristol as rates are reasonable and location is quiet but still close to all the activities. My only concern is navigating my way to the hotel due to all the one-way roads, bus lanes & raod closures but that's an issue with Bristol not Novotel
Stayed 1 night in Dec 2023
Response from JM on 24 Jan,2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

4/10 Poor

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cold rooms and random missing items in each room.
Rooms were cold, numerous in rooms items were different in every room, soap, coffee machine, cream, water, shower gell etc.
Stayed 1 night in Dec 2023
Response from JM on 24 Jan,2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

PAUL

Stayed 1 night in Dec 2023
Response from JM on 24 Jan,2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on 5 Dec,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Christine

Stayed 1 night in Dec 2023
Response from JM on 5 Dec,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel in a good position for centre of Bristol, but lack of hot water due to boiler issues really ruined the stay.
Stayed 1 night in Nov 2023
Response from JM on 28 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Martin James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was 2 hours late as had no rooms ready. Weren't able to have a shower as no hot water
Stayed 1 night in Nov 2023
Response from JM on 28 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. We are sorry over the issues with the hot water system that meant we had no hot water on Sunday morning. Maintenance were able to get it reinstated by 10.30am but we do appreciate there would have been time where are guests were affected and for this we apologise for any inconvenience caused.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location to walk for shopping and the hippodrome. Evening meal and breakfast was excellent!
Stayed 1 night in Nov 2023
Response from JM on 28 Nov,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Samantha Wing Sam

Stayed 1 night in Nov 2023
Response from JM on 25 Jan,2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Building work adjacent to the hotel - very noisy
Stayed 1 night in Nov 2023
Response from JM on 20 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from JM on 24 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Gemma

Disliked: Cleanliness
We had a room which we paid £169 for, which ended up being an executive suite. It did include a large bathroom, nice tv with free view and a large comfy bed. The room however was a bit grim, and even though it had a no smoking sign on the door someone had definitely smoked in there, and there was also tabaco on the table. All of the sides & phone had a layer of dust on them and the curtains had stains on them. We went to use the kettle & tea cups which were also dirty and stained. A shame for such an expensive room.
Stayed 1 night in Nov 2023
Response from JM on 20 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations. I expect far better standards of cleanliness and this will be addressed with housekeeping.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very clean rooms. Welcoming staff on the reception desk too.
Stayed 1 night in Nov 2023
Response from JM on 15 Nov,2023
Thank you for taking the time to share your feedback and we are glad that you had a good stay with us. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Martin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only just checked in
Stayed 1 night in Nov 2023
Response from JM on 15 Nov,2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't give refunds
Booked a room for me and my partner as the hotel was near the music venue we were attending to watch a band 10 days before we were due to go and watch the band we had a email to notify us that the band had cancelled the uk tour, so rang the hotel to see if could cancel the room for mabye a partial refund as they had 10 days notice and we were refused any refund not even 10percent , as the room was almost 100 pounds and such a big hotel chain we won't be using them ever again or would not recommend to friends
Stayed 1 night in Nov 2023
Response from JM on 15 Nov,2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, but it is our hope that you will give us the opportunity to better serve you in the near future.