Excellent staff made check in easy, even though our arrival was delayed. We stayed for 8 days so had a good amount of time with staff and surrounding property. We requested a change of rooms after the third day. Our request was met politely and we were shown a room that we approved of. The breakfast was very impressive. Some things for travelers to be aware of: No walk-in shower and because the tubs are very tall getting in and out didn’t feel safe, the WiFi isn’t secure and usually failed around 8pm, the parking isn’t on the property, (you need to access it by a ramp next to the mall and then wheel your own luggage to the hotel, the mattresses are very firm, the large window frames react to the change in temperatures with very loud noises jarring you awake.