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"The service at this hotel is unparalleled! I have never received better customer service in any other hotel in my life! They really go out of their way to make your stay as comfortable as possible! This hotel is first class. The hotel is beautiful and very clean! The staff is extremely friendly and courteous! Upon check in I mentioned to my partner that I was hungry after the days travel. While showering in our room, we heard a knock at the door. My partner answered it and the lady said she heard we were hungry, so she brought us a fruit plate to hold us off until we got dinner... 5 stars service! We did have a problem with our air conditioning on our last day, however they made every attempt to fix the issue. Unfortunately it was not able to be fixed during our stay. They did however upgrade us to the premium level which was very nice of them! I will only stay at Barcelo when I am in Guatemala City from now on! Great job!"

"Everything was great"

"This is an amazing property with two lovely pools. The rooms are spacious and beds very comfortable. The good is great and the service even better. Highly recommend!"

"It was very nice place to stay and the amenies were a plus"

"Fue una bonita experiencia El hotel super bien ubicado El desayuno bueno La atencion del personal excelente Todos muy amables La vista del piso 16 espectacular Seguramente volveremos!"

"Friendly and well trained staff"

"The staff was amazing!! "

"Great place to go. Very helpful staff. Fantastic restaurants "

"It was very nice, coffee was offered in the morning, and parking was easy and spacious "