4 restaurants, breakfast served

Reviews of Majestic City Retreat Hotel

4 out of 5
Majestic City Retreat Hotel
Mankhool Road, Bur Dubai, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1001 reviews" "
Rating 8 - Good. 325 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Idriss, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the location of the property as it was convinient. Not so much liked the quality of service, unless I was asking for more than that type of hotel should provide. There was a mishap done by housekeepers but the upper management didn't do what it took for a come back game.
Stayed 12 nights in Feb 2024

2/10 Terrible

Goma

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience with this hotel. Staff and service were the worst that I have experienced so far. They will try to scam you with everything. Had such a horrible and bad stay at this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Parin, Brampton

Stayed 4 nights in Jan 2024

8/10 Good

adolph, SAN ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024

2/10 Terrible

mobsting

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the hotel was so distressing that I would not consider returning, even if offered a stay for free. Initially, I was placed in a room that was both unsightly and foul-smelling. Matters worsened when I had to switch to another room that was in an even poorer condition, and I was forced to settle for a twin bed room despite being alone. The tranquility of my stay was constantly interrupted by loud music from nearby clubs during the night. Additionally, the hotel's elevator service was severely lacking, with only two elevators for a large building, causing long waiting times. The reviews rating was 8.6 ... It is hugely misleading .

4/10 Poor

Mbone

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is not diverse and I won,t recommend this. You may think you are India and not Dubai. The worst of it all they have 8 nightclubs with load music until 4am. None of these are diverse and all play Indian music. Is great for those who want to explore the Indian culture. The staff are friendly. Be aware that the spa and sauna come at an extra charge. My biggest regret 😪 it was also my first time in Dubai. It was a complete waste of money fell ill after not being able to get a decent night sleep.
Stayed 8 nights in Dec 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are sorry to hear that you did not enjoy your stay, however we do appreciate your constructive feedback and assure you that points mentioned will be taken in discussions to improve.Hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

2/10 Terrible

Rajesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, leaking airconditioning, cleainess of bedsheets not good
Stayed 5 nights in Dec 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are sorry to hear that you did not enjoy your stay, however we do appreciate your constructive feedback and assure you that points mentioned will be taken in discussions to improve.Hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

10/10 Excellent

J J

Liked: Cleanliness, staff & service, room comfort
Everything lovely. Great location as well. Really enjoyed my weekend stay.
Stayed 2 nights in Dec 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are glad to hear that you enjoyed your stay, hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

10/10 Excellent

Ram

2/10 Terrible

Ruby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are glad to hear that you enjoyed your stay, hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

2/10 Terrible

Syed

Disliked: Staff & service, property conditions & facilities
The front reception was littered. The front reception couches are worn down and have no strenght in them. The rooms need repairs. Walls have marks and the TV's are from 90's. I don't recommmend anyone from North America to enter this hotel.
Stayed 8 nights in Nov 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are sorry to hear that you did not enjoy your stay, however we do appreciate your constructive feedback and assure you that points mentioned will be taken in discussions to improve.Hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

2/10 Terrible

EYOB

Disliked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. We are sorry to hear that you did not enjoy your stay, however we do appreciate your constructive feedback and assure you that points mentioned will be taken in discussions to improve.Hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel I have ever been .smells was like……! Food was very bad and low quality. The rooms smells very bad and old. Don’t even go to this hotel even if you have to. So disappointed! I reserved this hotel because was close to US embassy but I couldn’t even sleep there . The lift was so slow and the crowed was crazy!
Stayed 3 nights in Oct 2023

2/10 Terrible

mobsting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like. 1. It is not a 4 starts hotel 2. There are only 2 elevators and took me 10 minutes to get a ride (up and down). The elevator was always full of people 3. The toilet spred an unbelievable smell and when I called they brought someone with an air freshener. It didn't help at all. I couldnt sleep and had to change to another room. Same smell form time to time 4. An alarm noice starts shouting at random times Daily and after midnight. It woke me up every time. No answer from receptionists on what it was 5. Etc
Stayed 21 nights in Oct 2023

6/10 Okay

Rajinder Singh

Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Manu Madhan on 9 Jan,2024
Dear Guest, Thank you for the feedback. However, we do appreciate your constructive feedback and assure you that points mentioned will be taken in discussions to improve. Kindly share any specific feedback you may like to share.Hope you will give us another opportunity to serve you again very soon. Sincerely, Manu Madhan General Manager

10/10 Excellent

Muhammad, Laurel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Oct 2023

8/10 Good

Raed, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not easy to get a taxi. Very densely populated
Stayed 2 nights in Oct 2023

6/10 Okay

Shumbusho

Stayed 1 night in Oct 2023

6/10 Okay

Kuldip

Stayed 5 nights in Sep 2023

8/10 Good

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities
First day met Krishna at the reception. Very friendly, very accommodating and pleasant . From there 3 days was just awesome.This hotel is Very convenient for me .All the staff I met were helpful and kind and I had a great stay . My only request is put shower curtains in the bathrooms to prevent water falling on the tiles..Will definitely book again.
Stayed 3 nights in Oct 2023

2/10 Terrible

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to wait 5 hours for my room
Stayed 2 nights in Sep 2023

10/10 Excellent

Yuniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great would come back . Worth your money

10/10 Excellent

Yanetsy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Damien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff but not enough lifts for guests only 2 lifts. The presence of clubs within the hotel also means it gets a bit rowdy on weekends. Good access to supermarkets and street foodt. shop nearby has very good and cheap tea
Stayed 16 nights in Aug 2023

4/10 Poor

Christopher, Ozark

Travelled with family
Disliked: Staff & service, amenities
This hotel does have one thing that I like and that is the restaurant/bar called "Sundowners." The things I didn't like is the room we were given didn't have a walk in shower so finally Customer Service moved us to a room with a walk in shower. Next thing was there was no iron in the room, no slippers, and the smell throughout the hotel is not good. This hotel is way different than before due to it being under new management. Lastly, we asked multiple times for towels and shampoo and didn't receive until we checked out. Unacceptable hotel for any traveler.
Stayed 1 night in Aug 2023
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Mr. Christopher, Greeting of warm and Peace!We appreciate your time submitting your rating and review regarding your stay. We would be delighted if you will give us a chance to make things better and to see you in the near future. We are sorry to hear your negative experience and learned that the service provided by the team was not up to your expectations. We will work on the points mentioned in order to improve our service. Above all, we are honored and grateful for your trust towards our hotel from your previous stay. We are looking forward to welcome back in your second home in Dubai.Have a majestic day ahead!Regards,"Majestic Hotel Team

6/10 Okay

idayat

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay.
Stayed 5 nights in Aug 2023
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Idayat, Greetings of Warm and Peace!We appreciate your time in sharing your rating online. Rest assured that the rating you have submitted placed a great deal in improving our service and total guest stay experience. We are hoping that you had a wonderful stay with us. We are delighted to welcome you back in Majestic City retreat Hotel. Majestic City Retreat Management

2/10 Terrible

Lesner A

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's not suitable for family vacations. The building is too old, cleanness was poor, has too many lounges/clubs, is noisy, and a lot of people traffic inside the lobby just for 2 elevators. They have a limited buffet breakfast. However, the staff was very friendly and helpful.
Stayed 8 nights in Aug 2023
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Mr. Lesner, Greeting of warm and Peace!We appreciate your time submitting your rating and review regarding your stay. We would be delighted if you will give us a chance to make things better and to see you in the near future. We are sorry to hear your negative experience and learned that the service provided by the team was not up to your expectations. We will work on the points mentioned in order to improve our service. Above all, we are honored and grateful for your trust towards our hotel from your previous stay. We are looking forward to welcome back in your second home in Dubai.Have a majestic day ahead!Regards,"Majestic Hotel Team

8/10 Good

Yifei, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel offers good accommodation for the price it charges. However, the staff at the reception desk are quite inefficient. Check-in takes forever (waited for 15 minutes for my first time checking in, and the second time, they told me there is no room available. Eventually, they offered to let us stay at an ungraded room in partner hotel nearby, which we greatly enjoyed staying at).
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Yifie, Greetings of Warm and Peace!We appreciate your time in sharing your rating online. Rest assured that the rating you have submitted placed a great deal in improving our service and total guest stay experience. We are hoping that you had a wonderful stay with us. We are delighted to welcome you back in Majestic City retreat Hotel. Majestic City Retreat Management

6/10 Okay

Parag

Liked: Cleanliness, property conditions & facilities
Breakfast for some food did not feel right, like it was not made fresh, may it was cooked like 2-3 days agos
Stayed 6 nights in Jul 2023
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Parag, Greeting of warm and Peace!We appreciate your time submitting your rating regarding your stay. We would be delighted if you will give us a chance to make things better and to see you in the near future. Have a majestic day ahead!Regards,Majestic Hotels Management

2/10 Terrible

Vikash

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Very bad experience, I have stayed one extra night and paid at reception but at the time of check out staff changed and they said have not paid, they called the staff to check and staff also said no i have not paid. After that they had to check at CCTV and they came to know that have paid. It was so embarrassing. They made me stand at reception for 30 minutes to clear this matter. Room size very small, no staff to handle your lugggae at check out, u need carry your own luggage . Very bad experience.
Stayed 6 nights in Jul 2023
Response from Majestic City Retreat Hotel Management on 29 Aug,2023
Dear Mr. Vikash, Greetings of warm and peace!Thank you for submitting your rating and reviews! We are regret to hear your negative experience and learned that the service provided by the team was not up to your expectations. Your reviews are valuable and all the details from your feedback are being dissemminated to concerned department for rectification and improvement. We look forward to welcome you again in the near future!Regards, Majestic City Retreat Management

10/10 Excellent

Kirk, VERADALE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
that is place is easy to use and close to places to shop and many different places to eat
Stayed 5 nights in May 2023
Response from Majestic City Retreat Hotel Management on 30 May,2023
Dear Mr. Kirk, Greetings of warm and peace!We appreciate your time sharing a perfect rating online. This is our driving force to continue a delightful experience to our valued guest like you. We look forward to welcome you again in the near future! We are pleased to know that you had a superb stay and appreciated the team including their services at Majestic City Retreat.Thank you and have a majestic day ahead!Regards,Majestic City Retreat Management

10/10 Excellent

VINCENT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Staff
Stayed 4 nights in May 2023
Response from Majestic City Retreat Hotel Management on 24 May,2023
Dear Vincent, Greetings of warm and peace!We appreciate your time sharing a perfect rating online. This is our driving force to continue a delightful experience to our valued guest like you. We look forward to welcome you again in the near future! We are pleased to know that you had a superb stay and appreciated the team including their services at Majestic City Retreat.Thank you and have a majestic day ahead!Regards,Majestic City Retreat Management

8/10 Good

Ikram

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, clean rooms and a 10 minutes walk to a train station.
Stayed 2 nights in May 2023
Response from Majestic City Retreat Hotel Management on 24 May,2023
Dear Ikram, Greetings!Your lovely review means the world to us. Thank you for sharing your lovely feedback.We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you. We will share your good words with our colleagues and we assure you of our high quality of service at all times. We are looking forward to welcoming you back for a great stay again.Majestic City Retreat Management

10/10 Excellent

Inderjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 7 nights in Apr 2023
Response from Majestic City Retreat Management on 4 May,2023
Dear Inderjeet, Greetings of warm and peace!We appreciate your time sharing a perfect rating online. This is our driving force to continue a delightful experience to our valued guest like you. We look forward to welcome you again in the near future! We are pleased to know that you had a superb stay and appreciated the team including their services at Majestic City Retreat.Thank you and have a majestic day ahead!Regards,Majestic City Retreat Management

10/10 Excellent

virender

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Majestic City Retreat Hotel Management on 4 May,2023
Dear Virender,Greetings of warm and peace!We appreciate your time sharing a perfect rating online. This is our driving force to continue a delightful experience to our valued guest like you. We look forward to welcome you again in the near future! We are pleased to know that you had a superb stay and appreciated the team including their services at Majestic City Retreat.Thank you and have a majestic day ahead!Regards,Majestic City Retreat Management

10/10 Excellent

Aydin

Stayed 5 nights in Mar 2023
Response from Majestic City Retreat Hotel Management on 4 May,2023
Dear Aydin, Greetings of warm and peace!We appreciate your time sharing a perfect rating online. This is our driving force to continue a delightful experience to our valued guest like you. We look forward to welcome you again in the near future! We are pleased to know that you had a superb stay and appreciated the team including their services at Majestic City Retreat.Thank you and have a majestic day ahead!Regards,Majestic City Retreat Management

6/10 Okay

P K

Stayed 6 nights in Mar 2023
Response from Majestic City Retreat Hotel Management on 4 May,2023
Dear P K, Greetings of Warm and Peace!We appreciate your time in sharing your rating online. Rest assured that the rating you have submitted placed a great deal in improving our service and total guest stay experience. We are hoping that you had a wonderful stay with us. We are delighted to welcome you back in Majestic City retreat Hotel. Majestic City Retreat Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Jan 2023
Response from Manu on 9 Feb,2023
Dear John,Thank you for visiting us at Majestic City Retreat Hotel.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,Manu MadanGeneral Manager Majestic City Retreat Hotel

8/10 Good

Devendra, Astoria

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall property condition was good except for some construction works were going on at the pool area. The hotel has added a night club at the top floor and I was provided with a room a floor below the night club. The sound kept disturbing at night. Further, the hotel seems to have some management issue in handling reservation. I booked the hotel a week in advance through Expedia. The hotel sent me a notification a day before my arrival while I was travelling stating that I should contact them directly otherwise they will cancel my reservation. Pretty strange! I had to contact Expedia and they had to deal with the hotel to keep my reservation effective until my arrival. This is the hotel I used to choose while travelling to Dubai. However, it looks like the hotel is compromising in its services.
Response from Manu on 9 Feb,2023
Dear Devendra,Thank you for staying at Majestic City Retreat Hotel and for sharing your feedback here on Expedia.Also, we thank you for bringing this matter to our attention, we assure you that we will take corrective action to where it is needed.We hope you’ll visit us again soon.Warm regards,Manu MadanGeneral Manager Majestic City Retreat Hotel

10/10 Excellent

William, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2023
Response from Manu on 6 Feb,2023
Dear William,We are incredibly grateful that you took the time to leave us a 5-Star review.We look forward to welcoming you back again soon.Best wishes,Manu MadanGeneral Manager Majestic City Retreat Hotel

2/10 Terrible

Kevork

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff, forgot wake up call. Wi-Fi terrible and on top of that very noisy room and staff.
Stayed 3 nights in Jan 2023
Response from Manu on 3 Feb,2023
DearWe are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel

2/10 Terrible

Ratnesh Chand

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst hotel I’ve been customer service is very rude outside local people r selling stolen goods n staff don’t say anything there’s more local people inside can’t trust anyone security is very bad stayed there for 9 nights with the family rooms n baths toilets very old i wouldn’t recommend anyone it’s alright for the locals there to live in it
Response from Manu on 3 Feb,2023
Dear Ratnesh Chand,We are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel

10/10 Excellent

akram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, people were friendly and eager to provide a great service. Location is amazing!
Stayed 8 nights in Dec 2022
Response from Manu on 11 Jan,2023
Dear akram,Thank you for staying at Majestic City Retreat Hotel and for taking the time to share your experience with us.We are delighted to know that you appreciated the service provided by our team. Your feedback is so inspiring and we assure you that we will share them with our team.We look forward to welcoming you back again soon.Wishing you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel

10/10 Excellent

Devrim

Stayed 1 night in Jan 2023
Response from Manu on 5 Jan,2023
Dear Devrim,We’re really grateful and appreciate you taking the time to share your rating with us.Please note that we take pride in knowing our guests are happy with their experience.We look forward to seeing you again soon.Best wishes,Manu MadanGeneral Manager Majestic City Retreat Hotel

10/10 Excellent

SANDEEPKUMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Manu on 30 Dec,2022
Dear SANDEEPKUMAR,We’re really grateful and appreciate you taking the time to share your rating with us.We look forward to seeing you again soon.Best wishes,Manu MadanGeneral Manager Majestic City Retreat Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very bad experience for me and my brother's family. The noises and maintenance disturbed our comfort. I will never repeat the experience😤
Stayed 1 night in Dec 2022
Response from Manu on 9 Dec,2022
DearWe are sorry to hear that you have had such a negative experience while staying with us.Please be advised that for us to improve the services and comfort of our guests, we need to do some minor maintenance works in our hotel. Again, we are sorry for the inconvenience caused and we hope that this will not hinder you to stay with us again in the near future.We wish you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel

8/10 Good

VINCENT

In my humbled opinion, the Bar below needs to obtain sound proofing walls to mitigate the sounds from the loud music playing
Response from Manu on 7 Dec,2022
Dear VINCENT,We are sorry to hear that the sound from the bar disturbed your stay. We have noted this, and we assure you that we will check what we can do to improve the services that we are providing and to deliver an excellent and comfortable stay to all our guests.We hope that this will not hinder you to stay with us again in the near future.We wish you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel

6/10 Okay

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best but ok
Pool is always in the shade so no good if you like sunbathing Nice hotel Ok location Nice staff Breakfast wasn’t the best not much option was mainly curries not great for the English Slow at cleaning tables lots of tables left dirty
Stayed 4 nights in Nov 2022
Response from Manu on 6 Dec,2022
Dear Emily,We are sorry to hear that you left disappointed after staying with us. Please be advised that we have noted your feedback regarding the breakfast and the service, and we assure you that we will investigate this internally and will take action accordingly.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,Manu MadanGeneral Manager Majestic City Retreat Hotel