Our recent stay at the Shangri-La Hotel in Dubai was spectacular, earning it a well-deserved 5-star rating. This marked our second visit since the pandemic, and once again, the Shangri-La surpassed our expectations in every aspect.
Staying on the Horizon floor in a one-bedroom suite, our room offered an unparalleled panorama of the iconic Burj Khalifa. The view from the bathtub during the light show is stunning.
The attention to detail in the room's design and amenities was impressive, creating a luxurious and comfortable retreat for my elderly mother and me.
What genuinely set our experience apart, however, was the exceptional service provided by the Horizon staff team. I want to thank Keith, Nur, Janeth, Satura, Rajir, Kopila and Dinesh for their unwavering kindness and assistance throughout our stay. Their genuine care and attention to our needs made us feel like guests and cherished members of the Shangri-La family.
The breakfast options at the Horizon Lounge were diverse. We could enjoy a cooked breakfast and choose from various fresh fruits, pastries, yoghurts, and cakes.
The afternoon tea and Happy Hour at the Horizon Lounge were equally delightful, providing the perfect setting to unwind and indulge in savoury and sweet treats. The Shangri-La's commitment to excellence truly shone through during our stay.
To the entire team at Shangri-La Dubai, thank you for creating an unforgettable experience – we can't wait to return!