Poolside bar

Reviews of Shangri-La Dubai

5 out of 5
Shangri-La Dubai
Sheikh Zayed Road, P.o. Box 75880, Dubai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 829 out of 1008 reviews" "
Rating 8 - Good. 121 out of 1008 reviews" "
Rating 6 - Okay. 38 out of 1008 reviews" "
Rating 4 - Poor. 8 out of 1008 reviews" "
Rating 2 - Terrible. 12 out of 1008 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From your arrival the friendliness is felt at all times, this near the museum of the future you can walk. On the 1st and 2nd floors they have very good, excellent restaurants.
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 27 Mar,2024
Dear Ms. Clara, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, kind people.
Stayed 3 nights in Mar 2024
Response from Hakan Ozel on 27 Mar,2024
Dear Mr. Luis, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

8/10 Good

King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and polite hotel staffs with excellent service!
Stayed 3 nights in Mar 2024
Response from Hakan Ozel on 26 Mar,2024
Dear Mr. King, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Staff, treatment, and location were unmatched! Next trip most definitely staying there again.
Stayed 6 nights in Mar 2024
Response from Hakan Ozel on 26 Mar,2024
Dear David, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Safaa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good over all. But I didn’t receive any VIP amenities!!
Stayed 1 night in Mar 2024
Response from Hakan Ozel on 26 Mar,2024
Dear Ms. Safaa, Thank you very much for taking the time to share your review on Expedia about your stay at Shangri-La Dubai. I regret to hear if we were not able to fully meet your expectations. I have instantly addressed matter of your concern with our respective division managers. It is through valuable feedback such as yours that we are able to continuously improve our standards.Please do let me know if I can be of any assistance to you and I do hope that we will be able to welcome you back to Shangri-La Dubai in the near future.Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff very helpfull. Everything was made easy. Breakfast was super! Afternoon tea at Horizon club was a lovely treat as well. The room was fantastic. We had a upgrade which was amazing. Excursions were easy to book and we loved all of them. Special thanks to the mini bus driver as well.
Stayed 7 nights in Mar 2024
Response from Hakan Ozel on 25 Mar,2024
Dear Mr. Robert, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Book it you won’t regret it! Everything was perfect! Staff were very helpful and friendly. 10/10
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 25 Mar,2024
Dear Ms. Sylvia, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Dinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to commend Archel and his staff member’s for their exceptional service. They were incredibly attentive and made our stay so comfortable.
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 25 Mar,2024
Dear Mr. Dinesh, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay.Your feedback will be shared with our colleagues, especially with Archel, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Nader

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property with good amenities, excellent breakfast buffet, and very attentive and friendly staff.
Stayed 2 nights in Mar 2024
Response from Hakan Ozel on 22 Mar,2024
Dear Mr. Nader, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

JYANNE MINER

The place is awesome.. the management is the best....feels like home staying here!!
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 21 Mar,2024
Dear Jyanne Miner, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 20 Mar,2024
Dear Ms. Sandra, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, respectful employees. I will be coming back to the same hotel again soon.
Response from Hakan Ozel on 20 Mar,2024
Dear Mr. Ibrahim, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Davinder

Liked: Cleanliness, staff & service, property conditions & facilities
Worth every penny!
Stayed 3 nights in Mar 2024
Response from Hakan Ozel on 21 Mar,2024
Dear Ms. Davinder, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic facilities and location. Staff were the best I have ever encountered at any hotel.
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 20 Mar,2024
Dear Mr. Neil, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

yolanda, west covina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very warm, friendly and welcoming. Excellent service.. very impressed with some staff that went out of their ways to accommodate our needs. Exceeded our expectations. Hotel was very clean and very nice. Our Picture perfect room was all worth it. We could see the Burj. Khalifa every single day from our room! Location is perfect!!
Stayed 6 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Ms. Yolanda, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating. Will stay again in future
Stayed 1 night in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Mr. Dinesh, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Susan Vitma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had a good time here. The staff was very friendly and accommodating to our needs. Will not hesitate to book here again on another visit
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 25 Mar,2024
Dear Ms. Susan Vitma, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing! Yasser and Olga were SUPER helpful and friendly. All staff in general were very nice but Yasser and Olga were definitely the standouts for me. The property was beautiful and very clean. This hotel will not disappoint you, don’t hesitate to book it!
Stayed 3 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Ms. Laura, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay.Your feedback will be shared with our colleagues, especially with Yasser and Olga, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Fernando, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a good location
Stayed 3 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Mr. Fernando, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Destan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect stay for business and leisure! Nice amenities and dining options. The pool has Burj Khalifa view.
Stayed 2 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Mr. Destan, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

SANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Good, service but they gave me a room for a single bed and add a twin bed next to it that we couldn’t walk
Stayed 7 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Mr. Sandro, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are delighted to learn that you were satisfied with our facilities and services despite seemingly having experienced service hiccups during your stay. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to take care of you.Please rest assured that your feedback has been shared with the respective Division Heads to review and tackle. It is through valuable feedback such as yours that we are able to continuously improve our standards.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 19 Mar,2024
Dear Ms. Jessica, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Farin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time that I stayed in Shangri-La Dubai. I had a suite with access to Horizon Club Lounge. - The suites were quite spacious and clean, the quality of the material was outstanding. - The hotel has good amenities, including several restaurants, pools, etc. - You can walk around the property. It is relatively close to Dubai Mall, Burj Khalifa, and many other tourist attractions. - What made this hotel truly outstanding was the staff members. They were EXTREMELY pleasant and friendly.
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 15 Mar,2024
Dear Farin, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

gursheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of the best hotels I've stayed at. The staff are amazing, friendly and helpful. They truly did go above and beyond to make our stay more enjoyable! Our room was upgrade with a view of the burj, we got complimentary cake and fruit and they even allowed us a late check out. Remarkable service! There was also a free shuttle to and from Dubai mall.
Stayed 5 nights in Mar 2024
Response from Hakan Ozel on 15 Mar,2024
Dear Gursheen, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Rajeshwar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service provided by the staff including front desk, valet, housekeeping.
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 14 Mar,2024
Dear Rajeshwar, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Gurneev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Hakan Ozel on 14 Mar,2024
Dear Gurneev, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Sacha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this property
Stayed 1 night in Mar 2024
Response from Hakan Ozel on 12 Mar,2024
Dear Sacha, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at the Shangri-La Hotel in Dubai was spectacular, earning it a well-deserved 5-star rating. This marked our second visit since the pandemic, and once again, the Shangri-La surpassed our expectations in every aspect. Staying on the Horizon floor in a one-bedroom suite, our room offered an unparalleled panorama of the iconic Burj Khalifa. The view from the bathtub during the light show is stunning. The attention to detail in the room's design and amenities was impressive, creating a luxurious and comfortable retreat for my elderly mother and me. What genuinely set our experience apart, however, was the exceptional service provided by the Horizon staff team. I want to thank Keith, Nur, Janeth, Satura, Rajir, Kopila and Dinesh for their unwavering kindness and assistance throughout our stay. Their genuine care and attention to our needs made us feel like guests and cherished members of the Shangri-La family. The breakfast options at the Horizon Lounge were diverse. We could enjoy a cooked breakfast and choose from various fresh fruits, pastries, yoghurts, and cakes. The afternoon tea and Happy Hour at the Horizon Lounge were equally delightful, providing the perfect setting to unwind and indulge in savoury and sweet treats. The Shangri-La's commitment to excellence truly shone through during our stay. To the entire team at Shangri-La Dubai, thank you for creating an unforgettable experience – we can't wait to return!
Stayed 8 nights in Feb 2024
Response from Hakan Ozel on 11 Mar,2024
Dear Ms. Debbie, Many thanks for taking your valuable time to post your review on Expedia and for highly commending the exceptional service of Keith, Nur, Janeth, Satura, Rajiv, Kopila and Dinesh.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Helen Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hakan Ozel on 8 Mar,2024
Dear Ms. Helen Jane, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Nayade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got upgraded to a burj view room. Short stay but staff was very nice and room was great
Stayed 1 night in Mar 2024
Response from Hakan Ozel on 8 Mar,2024
Dear Nayade, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Stephen

Stayed 3 nights in Mar 2024

10/10 Excellent

Watchen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Staff was amazing. Nice rooms. Wil stay at the hotel if I travel to Dubai again
Stayed 6 nights in Feb 2024
Response from Hakan Ozel on 7 Mar,2024
Dear Watchen, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Natasha, los angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great! Very happy with our stay, with vip Expedia benefits. Great service! Love it and stay here again.
Stayed 2 nights in Mar 2024
Response from Hakan Ozel on 5 Mar,2024
Dear Ms. Natasha, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

6/10 Okay

Gloria, washington

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Hakan Ozel on 29 Feb,2024
Dear Ms. Gloria, Many thanks for taking your valuable time to post your review on Expedia.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

hicham, warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and staff were very kind.
Stayed 9 nights in Feb 2024
Response from Hakan Ozel on 26 Feb,2024
Dear Hicham, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Fernando Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 5 nights in Feb 2024
Response from Hakan Ozel on 26 Feb,2024
Dear Mr. Fernando Antonio, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hakan Ozel on 21 Mar,2024
Dear Mr. Stephen, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

6/10 Okay

Kimberly C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hakan Ozel on 21 Mar,2024
Dear Ms. Kimberly, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Iftekhar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing stay and staff
Stayed 3 nights in Feb 2024
Response from Hakan Ozel on 19 Feb,2024
Dear Iftekhar, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Karen Jane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms loved the Horizon club extras nice pool friendly service from all staff
Stayed 7 nights in Feb 2024
Response from Hakan Ozel on 9 Feb,2024
Dear Karen Jane, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service is amazing
Stayed 1 night in Jan 2024
Response from Hakan Ozel on 6 Feb,2024
Dear Jackson, Many thanks for taking your valuable time to post your review on Expedia. We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, location is convenient enough. However, what sets this Shanghai-La apart was their management team and the hotel staffs, we felt genuinely welcomed and every staffs that we came across was very friendly and hospitable. Especially Horizon Club staffs Janeth, Rajiv and Keith, they all served us exceptionally well, a beyond 5 star service especially from Janeth, on our very last afternoon Janeth personally cut and prepared a fruit platter for us and had made us tea to go just before we checked out, we were deeply touched by their outstanding services. House keeping Aslam not only placed a vase with roses in our room but had left a handwritten note to thank us, very nice personal touch. Managers at the lobby performed equally well, very accommodating and have arranged a late checkout for us without our request, our flight was 1:55am in the morning, being able to relax in our room and the Horizon Lounge had made our stay at this Shangri-La Dubai extra relaxing and comfortable. Overall, we are more than satisfied with everyone’s service at this hotel. We initially stayed three nights but had returned for additional three nights at this hotel solely because of the staff’s excellent and exceptional services. Great job everyone at the Shanghai-La Dubai, your upper management should be very proud of all of you and the hotel!
Stayed 2 nights in Jan 2024
Response from Hakan Ozel on 5 Feb,2024
Dear Tony, Many thanks for taking your valuable time to post your review on Expedia and for highly commending the exceptional service of Janeth, Rajiv, Keith and Aslam.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service is a 10/10 everyone remembers your name
Stayed 2 nights in Jan 2024
Response from Hakan Ozel on 5 Feb,2024
Dear Jackson, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most we like about this is their friendly and hospitable staffs.
Stayed 3 nights in Feb 2024
Response from Hakan Ozel on 9 Feb,2024
Dear Tony, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

8/10 Good

Parveen

Liked: Staff & service
Overall ok but bathroom faucets and shower leaking
Stayed 4 nights in Jan 2024
Response from Hakan Ozel on 5 Feb,2024
Dear Parveen, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We appreciate not only positive comments but also constructive feedback which help us in the continuous improvement of our product and services. Rest assured that your concern regarding the maintenance issues have been brought to the attention of our respective Division Head, and we are taking immediate steps to address it accordingly. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Bonita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service in 40 countries I have visited I did not like the air freshener in entire hotel. The scent was unpleasant Need a fruity scent would be better.
Stayed 3 nights in Jan 2024
Response from Hakan Ozel on 5 Feb,2024
Dear Bonita, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.We appreciate not only positive comments but also constructive feedback which help us in the continuous improvement of our product and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

6/10 Okay

Humera

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023
Response from Hakan Ozel on 5 Feb,2024
Dear Humera, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service throughout our stay!!
Stayed 5 nights in Jan 2024
Response from Hakan Ozel on 30 Jan,2024
Dear Natasha, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 Excellent

abdulrazaq

Stayed 3 nights in Jan 2024
Response from Hakan Ozel on 21 Mar,2024
Dear Mr. Abdulrazaq, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hakan Ozel on 30 Jan,2024
Dear Helena, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai